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[ICFiedler]

Hey Dargo,

is it possible that you update the balances also at night (european time) every hour? During the day it is every hour, but now it seems at least a 3 hours timeframe. (Fidor to Fidor transaction)
Isn't this automatically? So why not every hour regardless of the time?

Hi Serpens - It is automatic, so I'm not sure why it would take longer at night. I'll ask about this and let you know what I find out.

We update every hour automatically, however there is often some down time with Fidor systems during the night, so that's why transfers can take longer at night.

hmm... that's strange. I do deposit very often via Fidor to Fidor, also at night. I could swear that it takes every night longer than during the day. So it would be a very heavy down of fidor every night... =/

It could be that Fidor has some down time every night. One thing we're sure of though is that we update every hour, so anything we get through Fidor's API should be reflected in your account with the update.

I am also depositing very often Fidor-Fidor (~10 times a week) and to me the time until it is completed is totally random. I have not noticed it taking longer at nights nor being done at exactly every hour. Currently, I am waiting for over 2 hours for a deposit to arrive. It really sucks to have a look at the balance every other minute for two hours -- and sometimes even more.

The optimal solution would be, of course, instant deposits. Since Fidor-Fidor transactions are always instant (also in the night) and cause an immediate push email I think that might be doable. But I understand it might not be on your priority list (although it would be a HUGE benefit to deposit instantly).

The second best solution would be to implement a timer until the next Fidor-balance update is conducted. That would at least avoid the permanent look at the balance paired with the fear that another deposit might be stuck.

Edit: deposit arrived.

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[MusX]

@ Dargo:
another question:
is it possible to have a second account at kraken? I want to test a trading bot, but of course not with all my bitcoins/money I have at kraken. I could withdraw bitcoins and money, but on the other hand I want to trade manually with all my bitcoins/money during testing the bot.  So is it possible to have a second account for bot-testing? Or do you have another suggestion?

You will have to use a different email address, but yes you can create a second account. Otherwise just use the same name, address, etc. so it's clear that it's a second account of yours.

very nice information. How the verification process goes in that way? Can I apply for the same Tier as I already have on my main email address and it will be verified using previously provided documents? or I need to pass the full process for each Tier again?

[ICFiedler]

@ Dargo:
another question:
is it possible to have a second account at kraken? I want to test a trading bot, but of course not with all my bitcoins/money I have at kraken. I could withdraw bitcoins and money, but on the other hand I want to trade manually with all my bitcoins/money during testing the bot.  So is it possible to have a second account for bot-testing? Or do you have another suggestion?

You will have to use a different email address, but yes you can create a second account. Otherwise just use the same name, address, etc. so it's clear that it's a second account of yours.

very nice information. How the verification process goes in that way? Can I apply for the same Tier as I already have on my main email address and it will be verified using previously provided documents? or I need to pass the full process for each Tier again?

I am also interested in these questions, thanks for posing them, MusX.

@Dargo: Maybe there could also be an alternative to have two subaccounts -- one for on-site trading and one for trading via API access both with an own balance sheet (and the possibility to instantly shift coins and fiat between subaccounts). That would also help to avoid ego-trades, that is, those trades where one is buyer and seller at the same time.
 

[Totscha]

What's up with LTC volume on Kraken?

It used to have a similar ratio compared to BTC as the other bigger exchanges that have it (BTC-E, OKCoin, ...), so about 10-20x more LTC traded. And since BTC is about 100 times as valuable that makes the BTC volume 5-10x greater than LTC trading volume.

This is also consistent if we compare BTC/FIAT and BTC/LTC pairs. About 90% of trades are BTC/FIAT and 10% BTC/LTC.

But lately I'm noticing on Kraken that sometimes there were actually more BTC traded than LTC. And that gives us a 99% BTC - 1% LTC volume.


Dargo was talking about market makers on Kraken a while back. While I agree that the BTC/EUR trading volume has improved significantly, the rest of the trading pairs are neglected by the market makers. Any thoughts on that?

While I love Kraken for many of it's great features and support, and it is the only exchange that I move FIAT in/out, I am forced to make BTC/LTC trades on BTC-E if I'm in a hurry...

[Dargo]

@ Dargo:
another question:
is it possible to have a second account at kraken? I want to test a trading bot, but of course not with all my bitcoins/money I have at kraken. I could withdraw bitcoins and money, but on the other hand I want to trade manually with all my bitcoins/money during testing the bot.  So is it possible to have a second account for bot-testing? Or do you have another suggestion?

You will have to use a different email address, but yes you can create a second account. Otherwise just use the same name, address, etc. so it's clear that it's a second account of yours.

very nice information. How the verification process goes in that way? Can I apply for the same Tier as I already have on my main email address and it will be verified using previously provided documents? or I need to pass the full process for each Tier again?

I am also interested in these questions, thanks for posing them, MusX.

@Dargo: Maybe there could also be an alternative to have two subaccounts -- one for on-site trading and one for trading via API access both with an own balance sheet (and the possibility to instantly shift coins and fiat between subaccounts). That would also help to avoid ego-trades, that is, those trades where one is buyer and seller at the same time.

We are looking at subaccounts as a feature to add in the future. They wouldn't necessarily be on-site vs API, but you could probably set it up that way. In the meantime, we do allow you to set up two accounts, but each account requires a full set of verification documentation. This is just something that we allow rather than a feature we promote, so it isn't our goal to make it maximally convenient.

[Serpens66]

I am also depositing very often Fidor-Fidor (~10 times a week) and to me the time until it is completed is totally random.

It's not random during the day The timer is one hour, but i changes a bit. The exact time is something like 1 hour and 10 seconds oder 20 seconds or sth. like this.  Thats why the deposit arrives one day at 3pm.  and the next day at 3:02pm.   And a week later it is at3:14pm.
(I don't now the exact numbers, maybe it is a bigger diffference from day to day.
But you can just take a look at your recent deposits. When your deposit from yesterday arrived at 5:35pm, your deposit today will arrive during x:35pm and x:40pm.    I use "x" because it is every hour at daytime.

and an aditional note:
I was told that you can raise the deposit/withdraw limit again, even if you are tier 4. I did not know this before  

[mbankeatsdook]

Dargo,

  I am having problems withdrawing BTC from my account. I am getting a message saying "Withdrawals are not currently available, Withdrawals have been temporarily disabled for this asset. Please check back later." What is going on? I submitted a ticket to support 30 min ago. Why would this be happening? I am verified for BTC withdrawals. I look forward to a response.

[ICFiedler]

I am also depositing very often Fidor-Fidor (~10 times a week) and to me the time until it is completed is totally random.

It's not random during the day The timer is one hour, but i changes a bit. The exact time is something like 1 hour and 10 seconds oder 20 seconds or sth. like this.  Thats why the deposit arrives one day at 3pm.  and the next day at 3:02pm.   And a week later it is at3:14pm.
(I don't now the exact numbers, maybe it is a bigger diffference from day to day.
But you can just take a look at your recent deposits. When your deposit from yesterday arrived at 5:35pm, your deposit today will arrive during x:35pm and x:40pm.    I use "x" because it is every hour at daytime.

You are right! This is so convenient to know. Thank you so much, Serpens.
Still, sometimes the scan seems to skip 1 or 2 runs.

[Serpens66]

Still, sometimes the scan seems to skip 1 or 2 runs.

yes.. especially at night.. But I think Dargo is right. Why should kraken chance the update times during the german night time? That makes no sense ^^  So the better explanation is indeed that Fidor do not update their API at night in the same timeframe, or something like this. -> it would not help, at least at night, if Kraken would update the balances every minute.

[Dargo]

Dargo,

  I am having problems withdrawing BTC from my account. I am getting a message saying "Withdrawals are not currently available, Withdrawals have been temporarily disabled for this asset. Please check back later." What is going on? I submitted a ticket to support 30 min ago. Why would this be happening? I am verified for BTC withdrawals. I look forward to a response.

Hi - have you tried it again? I know the message is vague and a bit unsettling, but in almost all cases it is just temporary and works when you try later. There shouldn't be any general issue with BTC withdrawals right now, so it should be working for you. Let me know if you still have an issue (best way would be to PM your ticket number to me so I can take a closer look).

[Dargo]

Still, sometimes the scan seems to skip 1 or 2 runs.

yes.. especially at night.. But I think Dargo is right. Why should kraken chance the update times during the german night time? That makes no sense ^^  So the better explanation is indeed that Fidor do not update their API at night in the same timeframe, or something like this. -> it would not help, at least at night, if Kraken would update the balances every minute.

I'll look into this a little further and let you know if I find anything more, but we're pretty sure that the irregularity is caused by something on Fidor's side. We have to run a script as part of the update to process Fidor-Fidor payments, so it's not really something we can just run continuously over an over. But it might be possible to do it a bit more frequently and I'll check on this possibility. But it may not really help much to run it more frequently if the bottleneck is on Fidor's side. 

[Dargo]

What's up with LTC volume on Kraken?

It used to have a similar ratio compared to BTC as the other bigger exchanges that have it (BTC-E, OKCoin, ...), so about 10-20x more LTC traded. And since BTC is about 100 times as valuable that makes the BTC volume 5-10x greater than LTC trading volume.

This is also consistent if we compare BTC/FIAT and BTC/LTC pairs. About 90% of trades are BTC/FIAT and 10% BTC/LTC.

But lately I'm noticing on Kraken that sometimes there were actually more BTC traded than LTC. And that gives us a 99% BTC - 1% LTC volume.


Dargo was talking about market makers on Kraken a while back. While I agree that the BTC/EUR trading volume has improved significantly, the rest of the trading pairs are neglected by the market makers. Any thoughts on that?

While I love Kraken for many of it's great features and support, and it is the only exchange that I move FIAT in/out, I am forced to make BTC/LTC trades on BTC-E if I'm in a hurry...

Hi Totscha - we're glad that you love trading on Kraken and hate to think that you sometimes have to go elsewhere for your trading needs. We want to do more to promote LTC volume with things like market making, but to be honest with you, our bandwidth right now is completely consumed with other things. So it's something we want to do, but I'm not sure when we'll have time for a focused effort at it. Our top priority right now is rolling out some exciting new features for the exchange. Some of these things will benefit LTC as well, though, so it will hopefully have a positive impact on volume.

[Dargo]

Hi all - if you are having trouble connecting to the site please know that we are aware of the issue and working to resolve it as quickly as possible.

[Rannasha]

Hi all - if you are having trouble connecting to the site please know that we are aware of the issue and working to resolve it as quickly as possible.

Thanks for the heads up, was just checking in to see what was going on.

[ICFiedler]

Hi all - if you are having trouble connecting to the site please know that we are aware of the issue and working to resolve it as quickly as possible.

Yepp, since ~15 minutes or so no chance to connect.

[Dargo]

Hi all - if you are having trouble connecting to the site please know that we are aware of the issue and working to resolve it as quickly as possible.

Thanks for the heads up, was just checking in to see what was going on.

This was due to a DDOS attack. The site should be functional for non-botters now. Please let us know if you still have trouble accessing the site.

[Rannasha]

Hi all - if you are having trouble connecting to the site please know that we are aware of the issue and working to resolve it as quickly as possible.

Thanks for the heads up, was just checking in to see what was going on.

This was due to a DDOS attack. The site should be functional for non-botters now. Please let us know if you still have trouble accessing the site.

By "functional for non-botters" you mean that my little trading bot will have to wait in the corner for the time being?

[Dargo]

Hi all - if you are having trouble connecting to the site please know that we are aware of the issue and working to resolve it as quickly as possible.

Thanks for the heads up, was just checking in to see what was going on.

This was due to a DDOS attack. The site should be functional for non-botters now. Please let us know if you still have trouble accessing the site.

By "functional for non-botters" you mean that my little trading bot will have to wait in the corner for the time being?

If you can load the site manually from the same IP your botting from, that should whitelist the bot. If you can't do that, then yes, your bot will have to wait for the time being. We're looking at an alternative solution for botters as well. Sorry for the inconvenience, but we have to address the path of attack here.

[Rannasha]

Hi all - if you are having trouble connecting to the site please know that we are aware of the issue and working to resolve it as quickly as possible.

Thanks for the heads up, was just checking in to see what was going on.

This was due to a DDOS attack. The site should be functional for non-botters now. Please let us know if you still have trouble accessing the site.

By "functional for non-botters" you mean that my little trading bot will have to wait in the corner for the time being?

If you can load the site manually from the same IP your botting from, that should whitelist the bot. If you can't do that, then yes, your bot will have to wait for the time being. We're looking at an alternative solution for botters as well. Sorry for the inconvenience, but we have to address the path of attack here.

Ok, it's all the same IP for me, so I should be fine.

[bernard75]

Loads OK for me now.