Cryptonator issue, is it trying to scam us?

[matrixbank]

Hi guys,
Its been ~20 days since i made a doge transaction, sent approx 23k doges to my wallet address of Cryptonator.
There was  no notification, balance hasn't been updated yet.
Dogechain shows the transaction is "not redeemed" and the balance is in that doge address but not in my cryptonator wallet.
I tried contacting Cryptonator, sent 3 mails, none of which i got reply to.
Is cryptonator trying to scam us?
If not why is their support system not responding to any of the mails.
Here is the transaction:
https://dogechain.info/tx/332779a9bb1bdbe8e6d3e02a634d4e4a8d32d662cc61cdc9ea8b3cb9b15f160c

My doge address in cryptonator:
DUEB6Rc3NnSeaoiUNDVV6NWewdGf8wfK8b

Support ticket numbers:
82749
80019
77315

Need opinions:
Please help guys.
Thank you!

[1714781818]

1714781818

[SanHe]

me too

I wait since 22.12.2018 on the credit of my deposit of 15000 DogeCoin.

These are visible in the blockchain, including my wallet DPSYHbNTtUivqGiSaQJLJ28ijRMpo1sm3G on Cryptonator.

>>> !!! But are not credited to my account at Cryptonator!!! <<<<

https://dogechain.info/address/DPSYHbNTtUivqGiSaQJLJ28ijRMpo1sm3G
https://dogechain.info/tx/accd1db63e80cd3eb043c57e84946ad2f2b1273c881145ea62f695ab28fa8b2f

request (76147)   25.12.2017
request (77867)   28.12.2017
request (79642)   30.12.2017
request (92433)   16.01.2018
request (103181) 10.02.2018

No answer to any of my support tickets, no help, no money back .. nothing nothing nothing ...

I had several different coins at Cryptonator, I found the Ideas to have good different coins in one place.
Have exchanged some coins, received and sent ... that worked many times.

Because I do not get any help here, I have deducted all coins and can only warn everyone against this website.

DO NOT go to Cryptonator, you will NOT get help with any problems and will lose your money!

I have been waiting for more than 50 days for my money !!