Gatehub. 2 weeks waiting for support. Why?

[TakeSR20]

Hello

Did anyone use gatehub support in the past?

I can´t log in onto my wallet, and opened a ticket 2 weeks ago. I wrote to them, and nothing is happening, no answer, no update... What can I do?

Thanks.

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[jhenfelipe]

I haven't, but I've seen several complaints about them and their support like this one here and also on reddit. Looks like it's hard to communicate with them. Try sending a message in their social media  accounts too:

https://twitter.com/gatehub
https://www.facebook.com/GateHubNet
https://google.com/+GatehubNetGateway
https://www.linkedin.com/company/gatehub-limited

[TakeSR20]

I haven't, but I've seen several complaints about them and their support like this one here and also on reddit. Looks like it's hard to communicate with them. Try sending a message in their social media  accounts too:

https://twitter.com/gatehub
https://www.facebook.com/GateHubNet
https://google.com/+GatehubNetGateway
https://www.linkedin.com/company/gatehub-limited

I managed to get in, but not because of their help. They didn´t reply to any of my messages and tickets. Frustrating. Luckily for me, I could recover the 2FA code.

[crairezx20]

I haven't, but I've seen several complaints about them and their support like this one here and also on reddit. Looks like it's hard to communicate with them. Try sending a message in their social media  accounts too:

https://twitter.com/gatehub
https://www.facebook.com/GateHubNet
https://google.com/+GatehubNetGateway
https://www.linkedin.com/company/gatehub-limited

I managed to get in, but not because of their help. They didn´t reply to any of my messages and tickets. Frustrating. Luckily for me, I could recover the 2FA code.

Better to check this out https://bitcointalk.org/index.php?topic=2696163.0
And i think they are lots of customers are having issue in gatehub that i think they will turn into scam soon..
I haven't test their service but i don't trust that site if there are no trusted people are using it..
Just lets hope that they are just having some issue and sooner they will fix all customers issue..

[jhenfelipe]

I haven't, but I've seen several complaints about them and their support like this one here and also on reddit. Looks like it's hard to communicate with them. Try sending a message in their social media  accounts too:

https://twitter.com/gatehub
https://www.facebook.com/GateHubNet
https://google.com/+GatehubNetGateway
https://www.linkedin.com/company/gatehub-limited

I managed to get in, but not because of their help. They didn´t reply to any of my messages and tickets. Frustrating. Luckily for me, I could recover the 2FA code.

Good for you. I wonder if how long would you wait for their reply if you haven't solve it yourself. Better to not use it anymore (or atleast for now) because if there would be any problem again, the same scenario will happen.

[Apekool]

Same complaint here, made another ticket in the mean time.

Made a direct transfer of MyEtherWallet/MetaMask to Gatehub wallet via Gatehub Fifth, and lost 20-25% ETH during the transaction. Luckily it was only a small amount, but it never occurred before nor after.

Outgoing transaction
https://etherscan.io/tx/0xd9cb8a61a21b0ec70e8801d97fbd37c621e75da0d5948645a0fe6fedee44ed8a

Incoming transaction
https://xrpcharts.ripple.com/#/transactions/9955D67B035155DBB55EAEA386447D803E439713011FFFB1C31E3791D15AF785

Tracing this from one side is pretty hard since all payments wire through huge accounts and eventually the only point of reference will become the time estimate at which the transaction is made.

Got only an automated reply.

[Apekool]

On support.gatehub appeared the following post just a moment ago btw

January 2018

We are experiencing a high influx of new customers, paired with increased frequency of both bank and crypto transactions, consequently also a high number of customer support requests.

All of the above leads to delays in account verifications, delays in bank and crypto transactions processing and delays in support service replies.

Please take the above into consideration.

Expect delays

Please be patient and give our team more time to address your requests, whether that be to process your transaction or reply to your ticket.

The demand proves to be a challenge for many service providers throughout the cryptocurrency industry, we are no exception. We are continuously scaling our team optimising our services to meet the demand.

Follow us on social media

We will keep you updated here and on Twitter (@GateHub).

https://support.gatehub.net/hc/en-us/articles/115005032734-GateHub-service-status-update

[TakeSR20]

It took over a month to get a reply from them. But they replied at the end.

Hope you could solve your problems faster than me  On the moment they answered I already found another solution, so not much help.