I'll have to get with spleeder to find out what happened to the site(it's probly a problem with rackspace again).
your questions are good ones actually... to answer:
I'm the seller.
Buyer puts funds in your escrow.
I claim I shipped to him.
He says he didn't receive.
The process of resolution in a case such as this would be to collect evidence. If there is enough evidence to show that the seller did in fact send the item, then we would keep on top of it to watch it. If there is evidence to show that the seller did not send the item, then the money would be released back to the buyer. Under no circumstances during the transaction is the money released to the seller unless the buyer confirms that the item has been received and is in the condition listed in the agreement. If not, then the process begins of wither the condition is in fact the seller's fault, or if it was something during shipping that would be out of anyones control.
How about if it's a physical item - I produce a postal receipt for sending it, he claims he received an empty package?
If the buyer claims an empy package and the money has been released to the seller, the investigative process wouldn't be any different. We would investigate wither or not the seller did in fact ship an empty box, or if the buyer is lying to get his money back(esentialy receiving a free item).
How about if it's for a service - e.g. a piece of artwork - and he says it wasn't of a usable quality?
Again, the process wouldn't be any different. In this case, we would gather all evidence and then determine what's determined to be usable quality of work.
What are the extra fees for such resolution by you?
There are no extra fees besides the 1% that's charged for the transaction.
As someone more likely to be a seller I'm not really keen if it's going to be like Paypal where essentially if a buyer claims dissatisfactiuon then it's always resolved in their favour.
I know what you mean as I've been there several times. Also seeing how Eptive is a 2 person operation, this eliminates what Paypal calls 'a reasonable investigative process'.
I hope I've answered all your questions Deprived.