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Author Topic: [Beware] Netsolus: Pulls my miners to be shipped without my consent!  (Read 3305 times)
chewie
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September 26, 2013, 02:53:14 AM
 #1

I figured out why my miners weren't hashing away for almost 3 hours now. Amy, at Netsolus(hosting company), pulled my 12 singles to be shipped back without calling me or communicating with me beforehand.

Netsolus Noc
9:54 PM (30 minutes ago)

to me
XXX-

I received an email today that you reached out to Butterfly Labs requesting your gear be shipped to you.
I had the Technician at the offsite data Center pull your gear to deliver to Butterfly labs in the morning.
This Data center is several hours away from Kansas City. I will email you in the morning after I have delivered your gear back BFL.


Thank you,


Amy B.

netsolus | IT Services Kansas City

================================================== ==============


9:53 PM (31 minutes ago)

to support
Amy.
I never requested that those devices be pulled from my account. I told BFL that I do not want future orders to be shipped for hosting!


================================================== ==============



9:53 PM (31 minutes ago)

to support
Amy,
Why didn't you verify what you are about to do with me?


================================================== ==============



9:57 PM (28 minutes ago)

to support
Amy,
This was the contents of the email I wrote to BFL.

XXXXX XXX <XXXXXXXXXXXXX@gmail.com>
Sep 24 (1 day ago)



to Butterfly

Dear BFL Office,
I want to notify that I will not be hosting this item with Netsolus. Please ship the item directly to me. I currently have 13 credits remaining shipping charges that need to be credited to me. Please apply one of them to this order for shipping to me.

Thanks,

================================================== ============


9:59 PM (27 minutes ago)

to support
Amy,
That is fine. Just ship all 14 of my units to BFL, and I want the rest of the hosting costs refunded back to me pro rata.

Thanks,
XXXXXXXXXX

================================================== ============

10:04 PM (22 minutes ago)

to support
Amy,
I can't believe that you would pull all 12 of my units from hosting without asking me. I wrote BFL regarding no more future orders to be hosted with Netsolus. You decided to pull my units without my consent.


Of course, she doesn't write back. Terrible communication, and business practices! I don't recommend hosting with this company. They will won't replace what they claim is a faulty power cord in a timely fashion(I've lost close to 4.5 days of mining on my devices), and now they ship my devices back without communicating with me beforehand to verify that they are carrying out orders that were issued by me.

Amy, the owner, listens to some email from BFL's office(I have no clue what BFL's office told Amy), and she interprets it to mean that I want ALL my units shipped back to me!  She never called or emailed me to verify that those were my wishes.

DO NOT DO BUSINESS WITH THIS COMPANY! Hosting with this company for a few bucks isn't worth the aggravation! You'll end up losing bitcoins, and suffer loss of income. They neglect your equipment, and then they handle your equipment for shipment with out your consent!
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amer
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September 26, 2013, 03:02:27 AM
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This forum is about custom hardware not hosting providers. Sorry for the troubles you're experiencing though.

Post here: https://bitcointalk.org/index.php?board=52.0

tips: 1amerApYUVjsKSuVUtfjxaoi7QXG7Zwao
chewie
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September 26, 2013, 03:06:46 AM
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This forum is about custom hardware not hosting providers. Sorry for the troubles you're experiencing though.

Post here: https://bitcointalk.org/index.php?board=52.0

Hosting Custom Hardware probably fits the bill well with Custom Hardware.  Plus, you are asking me to post in a section that ADVERTISES services.  This isn't an advertisement.  It's a review of performance.  Other owners of Custom Hardware should know what they are getting themselves into, if they decide to host with this company.
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September 26, 2013, 06:04:11 AM
 #4

This forum is about custom hardware not hosting providers. Sorry for the troubles you're experiencing though.

Post here: https://bitcointalk.org/index.php?board=52.0

Hosting Custom Hardware probably fits the bill well with Custom Hardware.  Plus, you are asking me to post in a section that ADVERTISES services.  This isn't an advertisement.  It's a review of performance.  Other owners of Custom Hardware should know what they are getting themselves into, if they decide to host with this company.

PMed you. 

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