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[Gforce715]

I have a problem and nobody is responding in chat.  I’m trying to withdraw and it’s saying that at least one of my deposits is still waiting confirmation.  I have checked blockchain on every transaction from this year and they are all confirmed. Not sure what to do here

[BitcoinAccepted]

I have a problem and nobody is responding in chat.  I’m trying to withdraw and it’s saying that at least one of my deposits is still waiting confirmation.  I have checked blockchain on every transaction from this year and they are all confirmed. Not sure what to do here

That's a different story anyway. It seems to me that a deposit on a gambling site is only added to your balance when it is confirmed by the network? This is how gambling sites are programmed to avoid that hassle with double spend. All deposits that you see with your account, they should therefore already be confirmed by the network. Maybe it helps if you put the blockchain on the forum so that people can see your deposit address. I understand if you don't want to do that either, because of your privacy. It would be better if the team resolved it right away, and let's hope it's a technical issue and you get your payout soon.

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I have a problem and nobody is responding in chat.  I’m trying to withdraw and it’s saying that at least one of my deposits is still waiting confirmation.  I have checked blockchain on every transaction from this year and they are all confirmed. Not sure what to do here

Hi Gforce715

As a colleague explained on our live chat, it looks like the problem was with one of your old deposits from a while back, which our system was showing unconfirmed - but in reality the transaction had in fact confirmed on the blockchain. Our tech team has found that somehow there were two identical transactions created in the mempool when our system picked up the transaction - since we credit on 0 confirms we read transactions directly from the mempool. Somehow this duplicate transaction got our system confused and it did not correctly update the confirms for this transaction.

Our team has now fixed this and your deposit is correctly read confirmed from the blockchain - so this will not block any withdrawals from now on.

Our apologies for the inconvenience this has caused. Reach out to our team on chat next time you play and mention this post - there are a few free spins waiting for you to hopefully make up for the inconvenience 

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[Chikito]

it looks like the problem was with one of your old deposits from a while back, which our system was showing unconfirmed - but in reality the transaction had in fact confirmed on the blockchain.

the problem on your side, is there any team (transaction, withdrawal, or deposit) standing every day?, Looks like for deposit the team must stand the button manually.
Just received a bonus code for playing Egypt sand slot and won 0.5 mbtc. (thank you for promo code)


but after that all, I got an error like below

spin button freeze, I can't touch home button also, what is the problem?

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[panjul07]

spin button freeze, I can't touch home button also, what is the problem?

Reload the game does not fix the freeze issue? Was it happening in that game only or in all games?
Its been quite a while since my last play with the promo code, just claimed the newest one and played the same game but I got no freeze issue.
I guess there was an issue with your connection/browser or maybe they have fixed the freeze issue after they read your post.
How about today? Did you play today and still got the issue?
 
 

[Chikito]

spin button freeze, I can't touch home button also, what is the problem?

Reload the game does not fix the freeze issue? Was it happening in that game only or in all games?
Its been quite a while since my last play with the promo code, just claimed the newest one and played the same game but I got no freeze issue.
I guess there was an issue with your connection/browser or maybe they have fixed the freeze issue after they read your post.
How about today? Did you play today and still got the issue?

Everything has good after reload the games,this happened maybe i have playing like bot, i was press the button like grazy after got scatter 0.24 mBtC. Today I've playing another slot without problem.

So what i curious now is I still have active bonus even i was playing at all. This i never have seen before, the button where i ussualy press is dissapear also.

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