Do not exchange coin on Poloniex if you do not want to wait and "lose money"

[leephan]

I will not post this topic if I do not encounter a special case that makes me very upset.
You know Poloniex is a 39th trading platform on coinmarketcap of BTC / USDT. With 24h trading volume is $ 31,144,300. But their attitudes and behavior not carefull and careless.
About 7 months before I picked up wrong account freezing (I know this is my fault). I had to send 2 support for poloniex. And 3 months ago I received a reply from a support person. They said they could not open the account for me and told me to give them the address to withdraw money from the account. I gave the address, the next month they processing problem for me. That money is not much but I am very disappointed
Do you know? When I received a withdrawal email I was very happy. But when looking at the address it is missing the number 1 ? ? Yes, their support is missing the number 1. A basic btc address thing that always has to have a digit in front.
It's funny, Lucky it is not valid, if it is another address I will not understand what supporters will do ?
I also do not want to post here. I know they have a lot of work to do. But not so they can not be so careless. I was very upset, I was very patient to resolve, very happy to receive the confirmation email withdrawn, but the wallet address is invalid -_-
How do you feel about the quality of service of Poloniex? I personally feel it is very bad!!!

[1713983313]

1713983313

[diwataluna]

Poloniex was my first exchange and I only have a few coins there, along with my original bitcoin deposit. I have not tried withdrawing yet but in terms of other features, I have no issues at all. Will see how my first transaction goes and share experience here. Perhaps it was just one staff member and not really a typical customer service issue.

[leephan]

Me too, Poloniex is also my first exchange. At first I liked it because the btc withdrawal fee was very cheap. But really their support is bad if you get in trouble

[KullAxel]

I used poloniex too but their system is awfully slow sometimes when i try to withdrawal or send coins to different addresses. it does have a cheap rate but it has too many issues.

[agga]

Many exchanges had problems with verification, but then everything was resolved.

[NeuroticFish]

How do you feel about the quality of service of Poloniex? I personally feel it is very bad!!!

Polo is one of the 2 exchanges I've used the most and I had most money in. Indeed, lately their support is way too busy and way too slow, but I've never lost money with them.
I had deposits not recognized at first, but after notifying the support they've got fixed. But that was long ago. Lately no issues at all and most transactions were Bitcoin.

[nniecan001]

Many exchanges had problems with verification, but then everything was resolved.

It's depend on the problem or issue that need to take action as soon as possible, but as I experience before, some exchanges have a hard time reading and responding a lot of email everyday around the world. If you experience a bad service from Poloniex, so don't deal on them again and find worth cryptocurrency exchanges, move on folks and learn from mistakes.

[vintages]

Though, I have an account with Poloniex but I don't have any coins in it. I have always heard they are good but still can confirm because for now I am using Binance. Then main issue now is that I am doubting most exchanges. What I can't seems to tolerate most in exchanges is a bad support. OP, you just have to bear with them cause they might be having thousands of issues to solve everyday. It's hectic.

[leephan]

I say "lose money" is just metaphor. After this post they solved me yesterday. Maybe they have seen this post =))

[milewilda]

I say "lose money" is just metaphor. After this post they solved me yesterday. Maybe they have seen this post =))

Then you should close this thread since the issue had been resolved already.Each exchange do have issues and poloniex isnt an exception to that but calling them directly or claiming that you lose money isnt really right at all.This is one of the most reputable exchangers as of today.They wont retain their reputation if they would tend to scam anyones money. There might be delays but its always sure that it would really be solved.

[Zocadas]

At least change the title of this thread like "problem reaolved by poloniex".  Support seems to provide a much better support, than they dis in the last months. Maybe because they are now better positioned with their staff and have a new important partnership.

[Ewinsane]

I will not post this topic if I do not encounter a special case that makes me very upset.
You know Poloniex is a 39th trading platform on coinmarketcap of BTC / USDT. With 24h trading volume is $ 31,144,300. But their attitudes and behavior not carefull and careless.
About 7 months before I picked up wrong account freezing (I know this is my fault). I had to send 2 support for poloniex. And 3 months ago I received a reply from a support person. They said they could not open the account for me and told me to give them the address to withdraw money from the account. I gave the address, the next month they processing problem for me. That money is not much but I am very disappointed
Do you know? When I received a withdrawal email I was very happy. But when looking at the address it is missing the number 1 ? ? Yes, their support is missing the number 1. A basic btc address thing that always has to have a digit in front.
It's funny, Lucky it is not valid, if it is another address I will not understand what supporters will do ?
I also do not want to post here. I know they have a lot of work to do. But not so they can not be so careless. I was very upset, I was very patient to resolve, very happy to receive the confirmation email withdrawn, but the wallet address is invalid -_-
How do you feel about the quality of service of Poloniex? I personally feel it is very bad!!!

I don’t really know what to say about this, but one thing for sure is that no matter how much they try they won’t be able to satisfy every customers. I have also had the same problem with exchanging cryptocurrencies with Shapeshift (Shapeshift is different though) but this kind of thing doesn’t mean they are scam or something. No matter how hard they try, some customers will always have issues. In some cases it’s good to take screenshot as proof when things turns out pretty bad.

[nniecan001]

I will not post this topic if I do not encounter a special case that makes me very upset.
You know Poloniex is a 39th trading platform on coinmarketcap of BTC / USDT. With 24h trading volume is $ 31,144,300. But their attitudes and behavior not carefull and careless.
About 7 months before I picked up wrong account freezing (I know this is my fault). I had to send 2 support for poloniex. And 3 months ago I received a reply from a support person. They said they could not open the account for me and told me to give them the address to withdraw money from the account. I gave the address, the next month they processing problem for me. That money is not much but I am very disappointed
Do you know? When I received a withdrawal email I was very happy. But when looking at the address it is missing the number 1 ? ? Yes, their support is missing the number 1. A basic btc address thing that always has to have a digit in front.
It's funny, Lucky it is not valid, if it is another address I will not understand what supporters will do ?
I also do not want to post here. I know they have a lot of work to do. But not so they can not be so careless. I was very upset, I was very patient to resolve, very happy to receive the confirmation email withdrawn, but the wallet address is invalid -_-
How do you feel about the quality of service of Poloniex? I personally feel it is very bad!!!

I don’t really know what to say about this, but one thing for sure is that no matter how much they try they won’t be able to satisfy every customers. I have also had the same problem with exchanging cryptocurrencies with Shapeshift (Shapeshift is different though) but this kind of thing doesn’t mean they are scam or something. No matter how hard they try, some customers will always have issues. In some cases it’s good to take screenshot as proof when things turns out pretty bad.

Yes it's true, it's hard to satisfy every customer specially in exchanges ( maybe if you give them a wrong amount that is bigger than the value of their token, lol ) The problem of Shapeshift is you don't have or you are unable to do account on their platform, after you send your token or coins to their address, it's up to them how much the exchanges that you may get ( that is a crazy thing if you are a newbie in trading industry ) . In trading, the time is a big asset, last time it takes too much time to process my transaction. So frustrating as a newbie like me.

[ceferov]

Poloniex has most user friendly view. I use it sometimes and only problem I saw was support answers late. And now they sold exchange to a company Circle. I think first thing they will fix will be support system. If they add more new potential coins I believe Polo can become top5 exchange

[thepr0digy21]

Poloniex was recently bought by Circle, which has one of the best customer support teams out on their platform. While I am sure it will take a while to integrate the Circle methodologies into Poloniex, good things will be coming in the near future.

[nniecan001]

Poloniex was recently bought by Circle, which has one of the best customer support teams out on their platform. While I am sure it will take a while to integrate the Circle methodologies into Poloniex, good things will be coming in the near future.

Well that is good for the side of Poloniex, hoping that they get the trust again of the crypto community like the author of this thread. It's important to change/update for good and back to the business again. Everything problem has a solution, all that matter is about time responding for the customer support team.

[Bitinity]

Poloniex was recently bought by Circle, which has one of the best customer support teams out on their platform. While I am sure it will take a while to integrate the Circle methodologies into Poloniex, good things will be coming in the near future.

This could be the best news for poloniex users, hopefully after everything integrated with Circle then we will not see any issues about slow support anymore. If it is happened, then most people who have left poloniex because of slow support including me will come back to use poloniex.

[nniecan001]

Poloniex was recently bought by Circle, which has one of the best customer support teams out on their platform. While I am sure it will take a while to integrate the Circle methodologies into Poloniex, good things will be coming in the near future.

This could be the best news for poloniex users, hopefully after everything integrated with Circle then we will not see any issues about slow support anymore. If it is happened, then most people who have left poloniex because of slow support including me will come back to use poloniex.

Maybe, I should try poloniex in the future, just curiosity folks. But before that, I need to find good alternative token to invest and to exchange in a good price. Just make sense if you want to be a good trader.

[poplolnman]

How do you feel about the quality of service of Poloniex? I personally feel it is very bad!!!

Polo is one of the 2 exchanges I've used the most and I had most money in. Indeed, lately their support is way too busy and way too slow, but I've never lost money with them.
I had deposits not recognized at first, but after notifying the support they've got fixed. But that was long ago. Lately no issues at all and most transactions were Bitcoin.

Busy because of what? If they do really busy then it's better due how they taking care customer problems , no improvement really , I frequently still receive some pending withdrawal and unanswered tickets. It's Annoying , make me have to avoid their service due too much time wasted.

[thepr0digy21]

How do you feel about the quality of service of Poloniex? I personally feel it is very bad!!!

Polo is one of the 2 exchanges I've used the most and I had most money in. Indeed, lately their support is way too busy and way too slow, but I've never lost money with them.
I had deposits not recognized at first, but after notifying the support they've got fixed. But that was long ago. Lately no issues at all and most transactions were Bitcoin.

Busy because of what? If they do really busy then it's better due how they taking care customer problems , no improvement really , I frequently still receive some pending withdrawal and unanswered tickets. It's Annoying , make me have to avoid their service due too much time wasted.

I’m sure it was no secret polo’s customer support staff was severely understaffed and seemed to lack a bit of guidance and direction by management. Change comes from the top and works itself down.