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Author Topic: USDT to USD Wallet in error, lost funds PLEASE HELP  (Read 52 times)
elbanner
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March 09, 2018, 04:48:15 PM
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I sent USDT from Binance to my Coinbase USD wallet. I sent 5043.00 but only receiving 0.05. Binance shows completed with a transaction ID. Coinbase shows PENDING with an error because 0.05 is below the minimum. I understand I sent one currency to a different currency and that is the problem . But $5,000 is a lot of money to me and I need to recover it. Do you know how to recover this? Many thanks in advance!

Both Binance and Coinbase help have responded basically telling me TOO BAD. I checked the Omni and it shows the USDT as transferred to the correct (my) coinbase USD wallet address. I have also reached out to them for help with no response yet.

I am desperate. Please help.
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jackg
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March 09, 2018, 06:19:38 PM
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Can you post exactly what coinbase told you. Their support are stupid anyways, they recredited me my money I'd sent in a different currency, and since then I've completely given up on trying to use them.

Keep contacting them if you don't get a response, they'll give in at some point.

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March 09, 2018, 07:28:17 PM
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HERE IS THE EMAIL RESPONSE FROM OMNI:

Adam changed status from open to closed
Adam set assignee to Adam
Adam wrote:

Unfortunately you have sent your tokens to a wallet/service (Coinbase/Gdax) that does not support the Omni Protocol and there is little that can be done without the direct involvement of their support team. All Omni Protocol tokens, Like Tether, are owned/controlled by the address they currently exist on. In your case you sent them to an address owned/controlled by Coinbase/Gdax. In order to move those tokens the sending service/wallet needs to be able either be able to create an Omni Protocol Transaction, or sign a precreated Omni Protocol Transaction, or have the ability to export the private key for the address in question so you can import it into a wallet/service that supports the Omni Protocol.

At this time you will need to reach out to their support team and request their assistance in a recovery process. We are more than willing to work with them/you to assist in the technical details but since the address in questions is associated with your account you will need to start the support dialog with them first.

At the most basic level they will need to either be able to sign a premade transaction originating from your account address, or have a mechanism that allows you to send a transaction from the address your Tether are on that includes an OP_RETURN output.

Once you get the appropriate support person involved you can loop us in and we can assist.

---------------------------

HERE IS THE EMAIL RESPONSE FROM BINANCE:

CS Kama (Binance)

Mar 9, 22:36 CST

Dear customer ,

Your transaction has been confirmed in the block chain already. Which means that Binance has transferred coins in the block chain successfully.

Please check the block chain explorer for its confirmation status:
https://omniexplorer.info/lookuptx.aspx?txid=71c30cb45f81e29abeffde44b397671ba4b50fbf1c7aea1d311b1a152d6abc57

you have sent 5043.6986426 usdt to the address 34ivvHm4MwDWVuR2FXNzkHyLGE4htxxnjq.

It is suggested to negotiate to the owner of designation address or target wallet kindly to get back your usdt. Sorry, Binance has no way to help you at this moment.

Binance support Team

---------------------------------

HERE IS THE EMAIL RESPONSE FROM COINBASE:

Coinbase Support <support@coinbase.com>
4:37 PM (21 hours ago)
to me
Hi there,

I’m very sorry for the trouble. Unfortunately, our key-signing mechanism is not equipped to handle alt-coins or tokens that run on top of digital currencies such as bitcoin or ethereum. The security and integrity of our private keys is of the utmost importance to us. As a result, the specific private keys associated with an address are not available to any single person. Due to the inherent security risks involved with accessing specific private keys, it is not possible for our support team to recover funds sent to a Coinbase wallet in this way.

I understand that this is extremely frustrating, but the unfortunate reality is that maintaining and prioritizing the security of our private keys is our top priority, which means we will not be able to return any alt-coin or token accidentally sent to Coinbase-controlled addresses. I apologize, and wish there was something more we could do.

Thank you for contacting Coinbase Support.

----------------------------------

I will offer compensation to anyone who can help make this happen. I am still new to most of this so I must rely on you guys for the help! A million thanks in advance for any support.

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March 09, 2018, 07:38:17 PM
 #4

-snip-


Unless someone is able to hack coinbase/steal their funds, it is really unlikely that you will recover your money.

As far as i'm aware Coinbase doesn't really do/have any cross chain recovery policies due to them not wanting to access their system that way, ( Since employees would have acces to clients private keys etc.), or it's just a simple way of making some more profits for them..

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March 11, 2018, 12:45:09 PM
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I sent USDT from Binance to my Coinbase USD wallet. I sent 5043.00 but only receiving 0.05. Binance shows completed with a transaction ID. Coinbase shows PENDING with an error because 0.05 is below the minimum. I understand I sent one currency to a different currency and that is the problem . But $5,000 is a lot of money to me and I need to recover it. Do you know how to recover this? Many thanks in advance!

Both Binance and Coinbase help have responded basically telling me TOO BAD. I checked the Omni and it shows the USDT as transferred to the correct (my) coinbase USD wallet address. I have also reached out to them for help with no response yet.

I am desperate. Please help.

that was weird with you. first time I heard this. and support coinbase says that?
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