Problem with huobi deposit

[t1g3r$h4rk]

Two months ago I deposited an ERC-20 token into huobi. The deposit was made from a smart contract, so that's probably the reason why the deposit had a problem. However, in the deposit tab of this token there is no small letter telling you not to deposit from SC's which is the case of ether. So that's why i did the deposit.

It hasn't been credited in 2 months and I have tried contacting huobi via email more than twenty times. I had invested a big amount of money (half of my savings) in the token and I feel that I have been stolen by huobi. I need the money!

Can anyone recommend on what to do now??

Thanks

[1714550950]

1714550950

[1714550950]

1714550950

[Vit83]

Did you participate ICO? You can't buy ICO tokens from exchange wallet only something like myetherwallet or others. I think you lost your tokens if you bought on ICO from the exchange.

[jhenfelipe]

Maybe smart contract in general is not supported in Huobi. Try contacting them on twitter : @Huobi_Pro.

A friendly advice, if you will be sending a big amount again in the future,  always do a test transaction with small amount first to prevent this kind of problem.

[daow403]

The huobi have been heard to be very stable and have not had too many problems. You should communicate well with customer service and you should be able to solve them.