Nitrogen trying to rob me - Finally got paid - Case closed

[jeremypwr]

Timeline

March 15 @ 11:30am- Unable to log-in, I emailed Nitrogen  
March 15 @ 10:18pm- Alec from Nitrogen replies "Are you still having problems to log in?"
March 15 @ 11:03pm- I respond that I still can't log-in
March 15 @ 11:04pm- Nitrogen sends security questions
March 15 @ 11:10pm- I reply answering every security question, leaving "email" blank because
a)  I have been in communication with Nitrogen on my current email
b)  I put in a random email account (something that I honestly don't recall).  
c)  Again, I have been in communication with Nitrogen on another email account.

March 17 @ 7:46am- Saul responds with this email:



March 17 @ 10:31am

My reply, demonstrating how Nitrogen is trying to rob me right in front of my eyes:





March 17 @ 12:48pm- Saul responds with this email:





March 17 @ 1:09pm- I respond:





March 18 @ 2:07am- I send another email, further proving who I am.
At this point it's getting ridiculous and I'm hoping Nitrogen does the right thing:







Summary
-Nitrogen emailed me security questions, I replied with the answers from that same email address.
-Knowing that I don't have access to the email on file (and even though I was already emailed security questions to a different email), Nitrogen is now telling me to resubmit the answers from the email they know I don't have on file.

As of recent, there have been many people claiming that Nitrogen has been getting away with this, but I will not be one of those people.
I have done nothing wrong to warrant this type of behavior and as I have demonstrated, Nitrogen is trying to muscle me around.

[1713991362]

1713991362

[iluvbitcoins]

Did you login from a new IP/PC?
Perhaps you triggered some system so it froze the account so a hacker can't abuse it
Update us with the e-mail response.

[piloder]

Don't know why we are seeing blocks like this from one of my favorite sportsbook, I think I have also seen another accusation thread against them yesterday but couldn't believe this is becoming quite common for many others too.

https://www.reddit.com/r/nitrogensports/comments/7xin4m/i_got_my_account_frozen_without_reasons/
https://www.reddit.com/r/nitrogensports/comments/7rcbcr/hey_nitrogensports_what_the_hell_is_this_shit/

Both of them were just a month olds.

[jeremypwr]

Did you login from a new IP/PC?
Perhaps you triggered some system so it froze the account so a hacker can't abuse it
Update us with the e-mail response.

Nope, same IP/PC.

I'm hoping they froze my account since I changed my password, but why can't I log-in now?

[jeremypwr]

Sent another email and still nothing!

[NitrogenSports]

Last night, I changed my PW and for about 15 minutes, I was unable to log-in as it was "busy."

Eventually, I was able to log-in.

Now today, it appears as if I am banned, since I can't even create new credentials.

I am hoping this is just a security measure they are taking, because nothing has changed since last night.

I emailed Nitrogen this morning and to no reply.  

I have emails from Nitrogen dating back to 2014, so they know who I am.

Once my account is unlocked, I will delete this thread.

PM us your Nitro ID and we'll ping support.

-Jason

[jeremypwr]

Last night, I changed my PW and for about 15 minutes, I was unable to log-in as it was "busy."

Eventually, I was able to log-in.

Now today, it appears as if I am banned, since I can't even create new credentials.

I am hoping this is just a security measure they are taking, because nothing has changed since last night.

I emailed Nitrogen this morning and to no reply.  

I have emails from Nitrogen dating back to 2014, so they know who I am.

Once my account is unlocked, I will delete this thread.

PM us your Nitro ID and we'll ping support.

-Jason

PM sent.

[jeremypwr]

Sent you another PM...

[Lionidas]

It obviously had to trigger something in their system when the password was changed.
I do not know what security protocol they enable to do this but it should only take a support ticket to resolve a log in issue.
If it does take something more than this, then I find that strange.
A member since 2014 shouldn't have a problem with changing their password if they want to.

[jeremypwr]

I was finally contacted via email and answered the standard security questions.   Hopefully it's smooth sailing from here.

[Oilacris]

I was finally contacted via email and answered the standard security questions.   Hopefully it's smooth sailing from here.

As long as those standard security questions been given out then there no need to worry.All you do need is to sip out some coffee while waiting. Hope your account would be unfrozen and would have the accessibility once again. If the problem is resolved then better to lock this thread as you said earlier.

Changing up the password and locking the account might be their security procedures since the account is already long time registered.

[mostkey]

representatives of nitrogen have emerged, I hope this problem will soon be over, considering I am a fixed player in nitrogen maybe this will be one reflection for me to be more careful to change the password if that is the reason it triggers your account in the key. waiting for the latest update of this thread

[adaseb]

Similiar situation happened with me in a different matter.

A few years ago when Bitcointalk forum was hacked. My email and username and password were leaked everywhere.

And every once in a while someone tried to use my login in different Bitcoin services like exchanges or pool.

And after like 2-3 login attempts my account ended up being locked as a security measure. And even I couldn't login.

Hence now I use a different email and different username to prevent this from happening again in the future.

[jeremypwr]

Going on 10 hours since I responded to Nitrogen's email and I'm still locked out of my account. 

I'm hoping this won't be an issue in the future for anyone else looking to change their password.

The whole situation sucks and if Nitrogen cares about its original players, they better get this taken care of today

[Flexibit]

I just want to add here, I tried to withdraw my funds few days ago and after an hour it is still pending and I asked the support to just cancel my withdrawl, they did and after few minutes I got my account frozen for multi accounting but obviously I don't have any other account on nitrogen so this is quite a surprise to me. I am waiting for few days now for them to solve the issue

[slaman29]

You know the problem with big sites? Support gets slow. Look at how a user has to resort to making a thread here to get a response. I personally think it's not good practice for users but since he got his response finally, I guess you can't blame users for trying. My take on Nitro: respectable, a lot of happy players... but can't seem to shake the feeling you get whenever you see threads like this. I think we all miss DirectBet, don't we? You bet, and winnings are instantly returned. No fuss about deposits and accounts. Someone please bring a service like that back!

[jeremypwr]

Still waiting...

[jeremypwr]

Nitrogen seems to reply quicker if I don't have their competitor's signature in my profile.

While that's unfair and wrong, I'm going to remove my signature in hopes they unlock my account quicker.

[jeremypwr]

You know the problem with big sites? Support gets slow. Look at how a user has to resort to making a thread here to get a response. I personally think it's not good practice for users but since he got his response finally, I guess you can't blame users for trying. My take on Nitro: respectable, a lot of happy players... but can't seem to shake the feeling you get whenever you see threads like this. I think we all miss DirectBet, don't we? You bet, and winnings are instantly returned. No fuss about deposits and accounts. Someone please bring a service like that back!

Going on 15 hours since I immediately replied to Nitrogen, and am still locked out.

I wonder why Nitrogen would take so long to resolve this issue.

This thread will be bumped regularly until I can access my account again.

[Diced90]

Still waiting...

at least you have a Nitrogen support staff on the thread who is aware of the matter and should escalate the matter to the right people

hope it gets resolved in the fastest possible time, keep us posted