Bitcoin Forum
September 25, 2018, 04:33:07 AM *
News: ♦♦ New info! Bitcoin Core users absolutely must upgrade to previously-announced 0.16.3 [Torrent]. All Bitcoin users should temporarily trust confirmations slightly less. More info.
 
   Home   Help Search Donate Login Register  
Pages: « 1 [2]  All
  Print  
Author Topic: Notes from my journey to Beijing & visiting Canaan Creative in March 10-15, 2018  (Read 1561 times)
Mursu
Newbie
*
Offline Offline

Activity: 36
Merit: 0


View Profile WWW
March 21, 2018, 03:45:39 PM
 #21


    3. Stock parts at  Certified technicians. ( hey I stole your idea!)


I vote for this! Only slightly biased opinion as fellow Finn Cheesy

Anyway the current Bitmain RMA strategy of shipping the whole unit back really makes it barely feasible to go through all that fuzz. Makes one wonder if it's the purpose of the whole thing. It seems ridiculous since the machine could operate without one hashboard perfectly fine in the meantime while everybody could save costs on the shipping. Kind of defeats the purpose of having modular units inside a machine.

Overall working close to your customers is well documented being the winning strategy and goes long way offsetting the other parameters pointing the other direction. If it's close enough I will rather go with Canaan next time for sure.
1537849987
Hero Member
*
Offline Offline

Posts: 1537849987

View Profile Personal Message (Offline)

Ignore
1537849987
Reply with quote  #2

1537849987
Report to moderator
1537849987
Hero Member
*
Offline Offline

Posts: 1537849987

View Profile Personal Message (Offline)

Ignore
1537849987
Reply with quote  #2

1537849987
Report to moderator
1537849987
Hero Member
*
Offline Offline

Posts: 1537849987

View Profile Personal Message (Offline)

Ignore
1537849987
Reply with quote  #2

1537849987
Report to moderator
Make a difference with your Ether.
Donate Ether for the greater good.
SPRING.WETRUST.IO
Advertised sites are not endorsed by the Bitcoin Forum. They may be unsafe, untrustworthy, or illegal in your jurisdiction. Advertise here.
1537849987
Hero Member
*
Offline Offline

Posts: 1537849987

View Profile Personal Message (Offline)

Ignore
1537849987
Reply with quote  #2

1537849987
Report to moderator
1537849987
Hero Member
*
Offline Offline

Posts: 1537849987

View Profile Personal Message (Offline)

Ignore
1537849987
Reply with quote  #2

1537849987
Report to moderator
1537849987
Hero Member
*
Offline Offline

Posts: 1537849987

View Profile Personal Message (Offline)

Ignore
1537849987
Reply with quote  #2

1537849987
Report to moderator
HagssFIN
Hero Member
*****
Offline Offline

Activity: 1022
Merit: 1172


Electrical engineer (B.E.). Mining since 2014.


View Profile WWW
March 21, 2018, 11:08:53 PM
 #22

We have been in good communication with mods and
after some discussion I've asked if they can locate this thread in the top-level Mining section,
as I was told this doesn't fit in any of the Mining area subforums.

This thread subject is about my journey & visit,
I will open a separate thread for AvalonMiner troubleshooting, repair guide, etc.  later on.  Smiley
And same thing applies for the upcoming A841 review.

NotFuzzyWarm
Legendary
*
Offline Offline

Activity: 1568
Merit: 1099


Evil beware: We have waffles!


View Profile
March 22, 2018, 07:03:38 AM
 #23

I love the technician Certification program Canaan are running, great that Avalon's actually being extremely transparent with their machines and they're willing to actually certify people to repair machines instead of a MyRig and Bitmain Warranty repair service (with some people like Lightfoot, of course) on Bitmain's side, and that they're actually concerned about customer satisfaction unlike Bitmain. This only increases my trust in Canaan, and I'm personally interested in how to troubleshoot and possibly repair these things now.  Cheesy
<snip>

I concur but with 1 caveat: I would not exactly call it 'certify people to repair machines'. To me 'repair' means able to do component-level diagnosis/replacement by having a fairly deep understanding of the circuits involved. Part of that being knowing locations of test points and voltages/signals to be expected at them. API's may relay a lot of information but hardware test points can present a lot more.

What they are so far offering is the information needed to diagnose problem areas and then do module replacement to get it running again. Certainly works and considering the skills needed to do depot-level board repairs makes it doubtful even a large farm would do in-house board repairs when the miners are modular by-design. As long as Canaan provides timely stocking/delivery of needed modules, with the 2-year warranty I certainly am not going to complain!



Moderator's note: This post was edited by frodocooper to remove a reply to a deleted off-topic post.

For bitcoin to succeed the community must police itself - Joshua Zipkin aka Joshua Alexander leaked AMT A1 miner skype chats
How a miner mfgr SHOULD operate: HaggsFIN trip to Canaan My info useful? Donations welcome! 1Fuzzyk398kDWVjuC5qPX5v6CjSkvbgAbd
-Support Sidehacks miner development. Donations to:   1BURGERAXHH6Yi6LRybRJK7ybEm5m5HwTr
fanatic26
Hero Member
*****
Offline Offline

Activity: 756
Merit: 560


View Profile
March 22, 2018, 09:51:59 PM
 #24

Once I have accurate stats  on failure rates and modes ( stats iwas one of my side gigs-- field failure on autoparts)
I will start to include free spares on larger orders..

small sample stats is hard..LOL

You guys have already done that for me, so thank you for that! My last order of 1000 Avalon 741s came with 20 spares, of which we have only had to use 13 in the last 9 months.

Canaan has no equal in this industry as far as the reliability of the units go. The issue for me has always been efficiency and price. While I dont mind paying for quality, its hard to take a hit on the efficiency side when you are talking thousands of units like I work with.

In my experience, the reliability has not made up for the power usage. It looks like with the 8 series you guys are on track to be at least competitive in that regard and I cant wait to get my test 841 and put it through the gauntlet.

Stop buying industrial miners, running them at home, and then complaining about the noise.
Raymond_B
Member
**
Offline Offline

Activity: 252
Merit: 34

Just Getting Started...


View Profile WWW
March 23, 2018, 09:13:53 PM
 #25

I hope the Canaan folks are still reading this thread because I want to reiterate what the others have said. This genuine concern for the customer is almost non-existent in *any* industry, not just miners. This cements my decision to buy Avalons the next time I am ready to purchase!

StevenMosher
Member
**
Offline Offline

Activity: 67
Merit: 10


View Profile
March 30, 2018, 05:49:11 AM
Merited by Raymond_B (2)
 #26

I hope the Canaan folks are still reading this thread because I want to reiterate what the others have said. This genuine concern for the customer is almost non-existent in *any* industry, not just miners. This cements my decision to buy Avalons the next time I am ready to purchase!

I'm old school, bro.  Customer comes first. I wish I could do more.. At some point once I have enough guys from this forum trained
  I will set them lose to train others.

Sales & Marketing: Canaan.io
StevenMosher
Member
**
Offline Offline

Activity: 67
Merit: 10


View Profile
March 30, 2018, 05:52:06 AM
 #27

Once I have accurate stats  on failure rates and modes ( stats iwas one of my side gigs-- field failure on autoparts)
I will start to include free spares on larger orders..

small sample stats is hard..LOL

You guys have already done that for me, so thank you for that! My last order of 1000 Avalon 741s came with 20 spares, of which we have only had to use 13 in the last 9 months.

Canaan has no equal in this industry as far as the reliability of the units go. The issue for me has always been efficiency and price. While I dont mind paying for quality, its hard to take a hit on the efficiency side when you are talking thousands of units like I work with.

In my experience, the reliability has not made up for the power usage. It looks like with the 8 series you guys are on track to be at least competitive in that regard and I cant wait to get my test 841 and put it through the gauntlet.


   Thanks   I have  tested this out with a few people and  no news is good news.  Once the repair guide and troubleshooting guide is done
    Then I will feel better about shipping free spare parts  with every order. 

Sales & Marketing: Canaan.io
HagssFIN
Hero Member
*****
Offline Offline

Activity: 1022
Merit: 1172


Electrical engineer (B.E.). Mining since 2014.


View Profile WWW
March 30, 2018, 01:46:08 PM
 #28

Thank you all for your comments and merit points in this thread.  Smiley

Btw I'm trying out this new platform and I released this document in the Steemit blogging website as well
https://steemit.com/avalonminer/@hagssfin/notes-from-my-journey-to-beijing-and-visiting-canaan-creative-in-march-10-15-2018

VoskCoin
Sr. Member
****
Offline Offline

Activity: 532
Merit: 336


YouTube.com/VoskCoin


View Profile WWW
April 01, 2018, 12:56:57 AM
 #29

I love the technician Certification program Canaan are running, great that Avalon's actually being extremely transparent with their machines and they're willing to actually certify people to repair machines instead of a MyRig and Bitmain Warranty repair service (with some people like Lightfoot, of course) on Bitmain's side, and that they're actually concerned about customer satisfaction unlike Bitmain. This only increases my trust in Canaan, and I'm personally interested in how to troubleshoot and possibly repair these things now.  Cheesy

Bitmain has been offering this same type of training for over a year now, so saying they arent concerned really isnt true :/ They are doing things at 10x the scale of everyone else and the company has been suffering growing pains. For example they were out of space in their Beijing offices before the building was even finished due to the rapid expansion of the company.

How was the process to apply to be a part of this training? whether it was Bitmains or Avalons?

Excellent post OP very cool to see into this through your POV - also upvoted and commented on steemit Cheesy

Check out my Crypto YouTube channel
https://www.youtube.com/VoskCoin
If you enjoy my content click Subscribe
HagssFIN
Hero Member
*****
Offline Offline

Activity: 1022
Merit: 1172


Electrical engineer (B.E.). Mining since 2014.


View Profile WWW
April 01, 2018, 01:26:50 AM
 #30

@VoskCoin

Thanks for your comments. Smiley

This is all about Canaan Creative and their AvalonMiner hardware. No Bitmain here.

I also have created a separate thread for the AvalonMiner troubleshooting and repair guide. If you are interested to have a look at that, I have the link in my signature space.

Vosk, you should definitely send a message to Steven Mosher (Head of Sales & Marketing) and see if you can work something out with him. Smiley

Steven said he is going to have more training sessions like this in future.

QuintLeo
Legendary
*
Offline Offline

Activity: 1190
Merit: 1022


View Profile
April 06, 2018, 08:08:12 PM
 #31


Canaan has been better for the most part with service to me.

This is why buysolar and I will be looking forward to working with them.

We are east coast maybe we could get a west cost person and a middle of the country person involved with this.

Matti would do Europe.  Well we will see what Canaan has in plan for us.

I'm based out of Central Washington, right in the biggest cluster of cryptocoin mining in the US (and pretty much on the West Coast as Seattle is only about 2 hours driving time away).
I have over a decade of work experience each as an Electronic Tech and a Computer Tech.




I'm no longer legendary just in my own mind!
Like something I said? Donations gratefully accepted. LYLnTKvLefz9izJFUvEGQEZzSkz34b3N6U (Litecoin)
1GYbjMTPdCuV7dci3iCUiaRrcNuaiQrVYY (Bitcoin)
philipma1957
Legendary
*
Offline Offline

Activity: 2226
Merit: 1338


Avalon 841 rocks


View Profile
April 07, 2018, 02:39:00 PM
 #32


Canaan has been better for the most part with service to me.

This is why buysolar and I will be looking forward to working with them.

We are east coast maybe we could get a west cost person and a middle of the country person involved with this.

Matti would do Europe.  Well we will see what Canaan has in plan for us.

I'm based out of Central Washington, right in the biggest cluster of cryptocoin mining in the US (and pretty much on the West Coast as Seattle is only about 2 hours driving time away).
I have over a decade of work experience each as an Electronic Tech and a Computer Tech.




buysolar is going on the 14th and will be back on the 19th.

Should be nice

I mine alt coins with https://simplemining.net...
I see BTC as the super highway and alt coins as taxis and trucks needed to move transactions.
HagssFIN
Hero Member
*****
Offline Offline

Activity: 1022
Merit: 1172


Electrical engineer (B.E.). Mining since 2014.


View Profile WWW
April 10, 2018, 08:09:23 PM
 #33


Canaan has been better for the most part with service to me.

This is why buysolar and I will be looking forward to working with them.

We are east coast maybe we could get a west cost person and a middle of the country person involved with this.

Matti would do Europe.  Well we will see what Canaan has in plan for us.

I'm based out of Central Washington, right in the biggest cluster of cryptocoin mining in the US (and pretty much on the West Coast as Seattle is only about 2 hours driving time away).
I have over a decade of work experience each as an Electronic Tech and a Computer Tech.




buysolar is going on the 14th and will be back on the 19th.

Should be nice

Great!

I'm excited to hear more about his trip after he's back home.  Smiley

taserz
Full Member
***
Offline Offline

Activity: 425
Merit: 108


Mining since 2011


View Profile
April 29, 2018, 07:54:19 AM
 #34

I am glad to see the trip worked well for you.

My partner buysolar will be making the trip for training.

Both of us will be doing USA support  if all works out.

I look forward to this trip that  Sky (buysolar)  takes and look forward to a new step into the cryptoworld as a support rep/trainer for Canaan.

Buysolar is due to do trip in early April  and I will also be posting here  with his impressions.

I am hoping Steve  would send us  some spare parts  to cover the USA service needs once we get this fully going.

We have room  at the solar array for parts storage and even actual working on gear.

The goal would be to end the slow asic  rma issues that hurt the industry.

Curious how you went about asking cannon to be a rep/trianer. I have approx 50 asic miners with more on the way and I work with a hosting facility that manages a few thousand machines. I figure venturing into the repair business seems like a smart move being that there are only a few in the usa alone working on asics and if the training is going to be given then people who are fully invested in the field are interested like myself. Crypto is my full-time job. Actually, I never showed you the photo of my basement when I had 150 amps of power for asics... but the majority are in a new home now.

I will say my favourite thing about the Avalon's is how modular they are which is nice compared to bitmain plus they won't let you touch the damn thing if it is a sha256 miner. Downtimes for months if you got to ship it back.

Want to throw me a tip: 1E5bZiPAh7Yt1VqNUyk7y9r48zpbGNTEUA
Mining bitcoin since 2011.
Best nerd decision of my life.
NotFuzzyWarm
Legendary
*
Offline Offline

Activity: 1568
Merit: 1099


Evil beware: We have waffles!


View Profile
April 29, 2018, 11:24:37 AM
 #35

Curious how you went about asking cannon to be a rep/trianer. I have approx 50 asic miners with more on the way and I work with a hosting facility that manages a few thousand machines. I figure venturing into the repair business seems like a smart move being that there are only a few in the usa alone working on asics and if the training is going to be given then people who are fully invested in the field are interested like myself. Crypto is my full-time job. Actually, I never showed you the photo of my basement when I had 150 amps of power for asics... but the majority are in a new home now.

I will say my favourite thing about the Avalon's is how modular they are which is nice compared to bitmain plus they won't let you touch the damn thing if it is a sha256 miner. Downtimes for months if you got to ship it back.
Contact Canaan's Global Sales Director Steven Mosher. Info is on Canaan.io site and he is here as StevenMosher.

For bitcoin to succeed the community must police itself - Joshua Zipkin aka Joshua Alexander leaked AMT A1 miner skype chats
How a miner mfgr SHOULD operate: HaggsFIN trip to Canaan My info useful? Donations welcome! 1Fuzzyk398kDWVjuC5qPX5v6CjSkvbgAbd
-Support Sidehacks miner development. Donations to:   1BURGERAXHH6Yi6LRybRJK7ybEm5m5HwTr
taserz
Full Member
***
Offline Offline

Activity: 425
Merit: 108


Mining since 2011


View Profile
April 29, 2018, 11:52:40 AM
 #36

Curious how you went about asking cannon to be a rep/trianer. I have approx 50 asic miners with more on the way and I work with a hosting facility that manages a few thousand machines. I figure venturing into the repair business seems like a smart move being that there are only a few in the usa alone working on asics and if the training is going to be given then people who are fully invested in the field are interested like myself. Crypto is my full-time job. Actually, I never showed you the photo of my basement when I had 150 amps of power for asics... but the majority are in a new home now.

I will say my favourite thing about the Avalon's is how modular they are which is nice compared to bitmain plus they won't let you touch the damn thing if it is a sha256 miner. Downtimes for months if you got to ship it back.
Contact Canaan's Global Sales Director Steven Mosher. Info is on Canaan.io site and he is here as StevenMosher.

Will do! Thanks for the info. Figure this could be a decent service to offer here and build a basic website for those looking to get their machines repaired that are out of warranty or however they would want to do it. From my experience in the past, with bitmain they will not inform the buyer or give any data sheets on the boards what is the policy with the new avalons. For example I have seen a few s9 where they bords had enough corrosion that and abuse from the heat that a leg of a transistor fell off. Actually, I have seen it a few times. Now with an electronic zoom it is next to near impossible to put a leg back on. Is there any situation you would disclose certain chips on the board if they are failing. I am not sure if you already do because I actually have not seen one yet granted most miners in the farms are s9 until recently with the new 84x series the efficiency makes it really worth leaving bitmain.

Want to throw me a tip: 1E5bZiPAh7Yt1VqNUyk7y9r48zpbGNTEUA
Mining bitcoin since 2011.
Best nerd decision of my life.
andresrp
Member
**
Offline Offline

Activity: 125
Merit: 11


View Profile
May 06, 2018, 10:26:29 PM
Merited by HagssFIN (1)
 #37

Have to say i was honored to be invited to the same training Sky was (phillipma partner).
I'm based in South America, and my post in the spanish section should be up later today.
Thanks again Steven for considering me for this i can say unique opportunity.


NotFuzzyWarm
Legendary
*
Offline Offline

Activity: 1568
Merit: 1099


Evil beware: We have waffles!


View Profile
May 07, 2018, 02:09:40 AM
Merited by HagssFIN (1)
 #38

Have to say i was honored to be invited to the same training Sky was (phillipma partner).
I'm based in South America, and my post in the spanish section should be up later today.
Thanks again Steven for considering me for this i can say unique opportunity.
Congratulations!
Yes, it is very refreshing to see a miner manufacturer be so open to their customer base. Halong/Little Dragon LLC -- ya paying attention?

Considering the modular design it makes sense to train people to be able to work as regional or local parts/repair-exchange depots and do it at Canaan's expense. After all - it *is* a deductible marketing cost so why not Wink Given the 2-year warranty there WILL be things that go bad from time to time. For me it was 1 dead fan on a 1 year old 721. Fan/shroud replaced no charge.

This does wonders further building up the already pretty much sterling Brand name. To me so far Canaan's design & build quality, service, and openness with customers has been exemplary, the massive order fup last August being a prime case in-point. They handled that overload marvelously.

For bitcoin to succeed the community must police itself - Joshua Zipkin aka Joshua Alexander leaked AMT A1 miner skype chats
How a miner mfgr SHOULD operate: HaggsFIN trip to Canaan My info useful? Donations welcome! 1Fuzzyk398kDWVjuC5qPX5v6CjSkvbgAbd
-Support Sidehacks miner development. Donations to:   1BURGERAXHH6Yi6LRybRJK7ybEm5m5HwTr
offordscott
Jr. Member
*
Offline Offline

Activity: 84
Merit: 4


View Profile
September 14, 2018, 02:29:17 AM
 #39

Steve, I'm interested in knowing more about your training program.
HagssFIN
Hero Member
*****
Offline Offline

Activity: 1022
Merit: 1172


Electrical engineer (B.E.). Mining since 2014.


View Profile WWW
September 17, 2018, 02:20:35 PM
 #40

Steve, I'm interested in knowing more about your training program.

Hi Scott,
You can send him an email, steve@canaan.io

Pages: « 1 [2]  All
  Print  
 
Jump to:  

Sponsored by , a Bitcoin-accepting VPN.
Powered by MySQL Powered by PHP Powered by SMF 1.1.19 | SMF © 2006-2009, Simple Machines Valid XHTML 1.0! Valid CSS!