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Author Topic: A smooth fast positive RMA experience with Bitmain  (Read 77 times)
Philopolymath
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March 21, 2018, 09:23:29 AM
Merited by OgNasty (1)
 #1

I notice so many horror stories about Bitmain's service and RMA problems.
Just thought I would share a POSITIVE case.

Thurs. Mar 1 2018 I received some S9's ..One unit had a dead hash board.
I spent a day trying to troubleshoot it to no avail.

I contacted Bitmain support and opened a repair ticket and then early Mon. 5th sent the unit back.
It arrived in H.K. on Thurs. 8th.
On Mon. 11th I received an email stating it was "Collected"
On Wed 13th I received an email stating it was fixed and would be sent back within 3 days.
I received a call from the courier late Fri. 16th informing me the unit had arrived but I needed to show that import duties had already been paid.
Morning of Mon. 19th, I self cleared the item from customs with no additional costs and had the unit back up mining at full speed by 10 a.m.

So roughly two weeks turn around time from discovering the problem to having it back online.
I could have shaved 4 days off that time if I had shipped and collected earlier.

I have 26 S9's, that was my ever first problem with any unit and first RMA experience.
The shipping cost to H.K. From Ottawa was CDN $300..(Ouch)








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OgNasty
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March 21, 2018, 06:12:03 PM
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I notice so many horror stories about Bitmain's service and RMA problems.
Just thought I would share a POSITIVE case.

Thurs. Mar 1 2018 I received some S9's ..One unit had a dead hash board.
I spent a day trying to troubleshoot it to no avail.

I contacted Bitmain support and opened a repair ticket and then early Mon. 5th sent the unit back.
It arrived in H.K. on Thurs. 8th.
On Mon. 11th I received an email stating it was "Collected"
On Wed 13th I received an email stating it was fixed and would be sent back within 3 days.
I received a call from the courier late Fri. 16th informing me the unit had arrived but I needed to show that import duties had already been paid.
Morning of Mon. 19th, I self cleared the item from customs with no additional costs and had the unit back up mining at full speed by 10 a.m.

So roughly two weeks turn around time from discovering the problem to having it back online.
I could have shaved 4 days off that time if I had shipped and collected earlier.

I have 26 S9's, that was my ever first problem with any unit and first RMA experience.
The shipping cost to H.K. From Ottawa was CDN $300..(Ouch)

I've seen quick turnaround times using their US repair center also.

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