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Author Topic: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***  (Read 422117 times)
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elasticband
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March 16, 2014, 01:18:35 AM
 #1001

Quote
Once more again, please read and understand what am I talking about.

We do not compensate BTC in any way. We do not compensate your lost shares count. We do not compensate your lost blocks count. We compensate hash rate. It is stated in our Terms of Service, which you have read, understood and agreed during your registration procedure here.

Best Regards,
Matthew, CEX.IO support



So how is it our lost shares, when its your hardware that had the issues?

exactly +1
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Reply with quote  #2

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The network tries to produce one block per 10 minutes. It does this by automatically adjusting how difficult it is to produce blocks.
Advertised sites are not endorsed by the Bitcoin Forum. They may be unsafe, untrustworthy, or illegal in your jurisdiction.
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March 16, 2014, 01:38:50 AM
 #1002

Dear Users,
Tha pool is up again.

We had difficulties with electricity, which caused hardware failure and stratum server problems.

The issue is fixed now.
Accidents like this do happen, we apologize for the inconvenience.

Say goodbye to double LTC rewards now. Pool hash rate shot up to 40 GH/s. As soon as it nears 60, I am switching back to CleverMining lol.

Funny how so just post your problems with electricity and Pool Speed ​​the double ....  LTC


Again, in some way you are trying to deceive your users and lie ... I no longer mining at you just follow and share my point
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March 16, 2014, 06:53:22 AM
 #1003

cex.io miners offline again......

you people suck. you actual steal
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March 16, 2014, 06:58:24 AM
 #1004

2014-03-15 16:22:30   -61.85022782 BTC   0.00000000    WITHDRAW   elasticband (100%) 0e157ad0428aa7ba7c2f79714b5303b272b42647ea90ee6f...
2014-03-15 16:16:38   -0.00351124 BTC   61.85022782    MINING   Block #290699, Reward: 0.00000000, Fee: 0.00351124
2014-03-15 15:55:42   -0.00053425 BTC   61.85373906    MINING   Block #290698, Reward: 0.00000000, Fee: 0.00053425
2014-03-15 15:38:51    0.03020987 BTC   61.85427331    MINING   Block #290695, Reward: 0.03020987, Fee: 0.00000000
2014-03-15 15:34:04    0.10047228 BTC   61.82406344    MINING   Block #290694, Reward: 0.10047228, Fee: 0.00000000
2014-03-15 15:20:24   -0.01372474 BTC   61.72359116    MINING   Block #290690, Reward: 0.00000000, Fee: 0.01372474
2014-03-15 14:15:56   -0.00166183 BTC   61.73731590    MINING   Block #290688, Reward: 0.00000000, Fee: 0.00166183
2014-03-15 14:12:25   -0.00879669 BTC   61.73897773    MINING   Block #290687, Reward: 0.00000000, Fee: 0.00879669
2014-03-15 12:45:05    50.01000000 BTC   61.74777442    CANCEL   Cancel Order #504536565
2014-03-15 01:45:26    0.01191584 BTC   11.73777442    MINING   Block #290588, Reward: 0.01232139, Fee: 0.00040555

please address why you are taking a balance from my account even though your incompetence has had my hashing power offline.
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March 16, 2014, 07:02:54 AM
 #1005

Your compensation no where meets the downtime in lost BTC. scam.



ID    Completed    Block    Value   Status    Duration    Hash Rate    Your Shares    Score    Total Work    Payout
9525               an hour   9.05 Ph/s   0/0   0.00%   9812151870   -
9524   2014-03-16 05:44:38   290798   25.0810   6/120   13 minutes   9.02 Ph/s   0/5000003757   0.00%   1593302872   0.00000000
9523   2014-03-16 05:32:00   290796   25.0222   8/120   35 minutes   8.98 Ph/s   0/5000003732   0.00%   4357165307   0.00000000
9522   2014-03-16 04:57:16   290791   25.0813   13/120   14 minutes   9.02 Ph/s   0/5000002639   0.00%   1800641491   0.00000000
9521   2014-03-16 04:42:59   290790   25.1463   14/120   41 minutes   9.02 Ph/s   0/5000005796   0.00%   5137042223   0.00000000
9520   2014-03-16 04:02:14   290787   25.0169   17/120   9 minutes   8.96 Ph/s   0/5000008905   0.00%   1183295138   0.00000000
9519   2014-03-16 03:52:48   290784   25.0065   20/120   19 minutes   8.92 Ph/s   0/5000010190   0.00%   2336319957   0.00000000
9518   2014-03-16 03:34:03   290779   25.0061   25/120   24 minutes   8.81 Ph/s   0/5000011728   0.00%   2971089860   0.00000000
9517   2014-03-16 03:09:53   290777   25.0359   27/120   6 minutes   8.74 Ph/s   0/5000006926   0.00%   687603118   0.00000000
9516   2014-03-16 03:04:15   290776   25.0708   28/120   12 minutes   8.74 Ph/s   0/5000006376   0.00%   1431071539   0.00000000
9515   2014-03-16 02:52:32   290774   25.0061   30/120   11 minutes   8.63 Ph/s   0/5000006270   0.00%   1327966660   0.00000000
9514   2014-03-16 02:41:31   290770   25.0111   34/120   24 minutes   8.74 Ph/s   0/5000007359   0.00%   2982123588   0.00000000
9513   2014-03-16 02:17:06   290767   25.1489   37/120   28 minutes   8.76 Ph/s   607520/5000006393   0.01%   3382012560   0.00305569
9512   2014-03-16 01:49:27   290766   25.0188   38/120   18 minutes   9.00 Ph/s   2257120/5000007296   0.05%   2301659952   0.01129406
9511   2014-03-16 01:31:08   290764   25.0219   40/120   3 minutes   8.87 Ph/s   2368896/5000005764   0.05%   373826490   0.01185482
9510   2014-03-16 01:28:07   290762   25.0135   42/120   2 minutes   8.92 Ph/s   2368896/5000005764   0.05%   278278034   0.01185085
9509   2014-03-16 01:25:53   290761   25.1136   43/120   42 minutes   9.05 Ph/s   2373312/5000005282   0.05%   5251517976   0.01192046
9508   2014-03-16 00:44:20   290756   25.0836   48/120   an hour   9.04 Ph/s   2375408/5000016110   0.05%   7875301855   0.01191673
9507   2014-03-15 23:41:57   290751   25.0515   53/120   15 minutes   8.99 Ph/s   2379680/5000010357   0.05%   1853174572   0.01192290
9506   2014-03-15 23:27:12   290749   25.1568   55/120   26 minutes   9.03 Ph/s   2387120/5000008998   0.05%   3225059993   0.01201043
9505   2014-03-15 23:01:38   290747   25.1841   57/120   an hour   9.03 Ph/s   2405232/5000009490   0.05%   6861723476   0.01211467
9504   2014-03-15 22:07:15   290744   25.0270   60/120   29 minutes   9.00 Ph/s   2381184/5000007443   0.05%   3641284265   0.01191876
9503   2014-03-15 21:38:17   290741   25.1500   63/120   7 minutes   8.96 Ph/s   2396416/5000005455   0.05%   909994601   0.01205395
9502   2014-03-15 21:31:01   290740   25.1608   64/120   7 minutes   8.96 Ph/s   2326928/5000006333   0.05%   824050023   0.01170947
9501   2014-03-15 21:24:25   290739   25.2470   65/120   an hour   8.96 Ph/s   2396208/5000006892   0.05%   8854085560   0.01209939
9500   2014-03-15 20:13:43   290733   25.0273   71/120   2 minutes   8.85 Ph/s   2387648/5000006072   0.05%   303040240   0.01195126
9499   2014-03-15 20:11:16   290732   25.0285   72/120   2 hours   8.93 Ph/s   2387648/5000006072   0.05%   16303601241   0.01195185
9498   2014-03-15 18:00:38   290719   25.1664   85/120   an hour   8.89 Ph/s   2396352/5000007922   0.05%   9862056818   0.01206151
9497   2014-03-15 16:41:12   290711   25.0602   93/120   a minute   8.44 Ph/s   4328064/5000004856   0.09%   147369267   0.02169237
9496   2014-03-15 16:39:57   290710   25.2259   94/120   an hour   8.84 Ph/s   5926528/5000003959   0.12%   9885133354   0.02990042
9495   2014-03-15 15:19:54   290705   25.0529   99/120   an hour   8.78 Ph/s   5012992/5000011066   0.10%   5631332902   0.02511793
9494   2014-03-15 14:34:00   290699   25.0152   105/120   3 minutes   8.63 Ph/s   0/5000005972   0.00%   303236380   0.00000000
9493   2014-03-15 14:31:28   290698   25.0275   106/120   11 minutes   8.68 Ph/s   0/5000005972   0.00%   1356339809   0.00000000
9492   2014-03-15 14:20:17   290695   25.2476   109/120   an hour   8.77 Ph/s   5982720/5000007000   0.12%   5917620010   0.03020987
9491   2014-03-15 13:32:00   290694   25.1319   110/120   42 minutes   8.83 Ph/s   19988992/5000007852   0.40%   5238578439   0.10047228
9490   2014-03-15 12:49:32   290690   25.0089   114/120   13 minutes   8.82 Ph/s   0/5000009641   0.00%   1541962157   0.00000000
9489   2014-03-15 12:37:01   290688   25.0545   116/120   8 minutes   8.86 Ph/s   0/5000008718   0.00%   1015457915   0.00000000
9488   2014-03-15 12:28:48   290687   25.0415   117/120   30 minutes   8.83 Ph/s   0/5000008793   0.00%   3642970669   0.00000000
9487   2014-03-15 11:59:17   290682   25.0143   120/120   28 minutes   8.79 Ph/s   0/5000005875   0.00%   3478774950   0.00000000
9486   2014-03-15 11:30:57   290675   25.0292   120/120   31 minutes   8.86 Ph/s   0/5000009852   0.00%   3828453037   0.00000000
9485   2014-03-15 11:00:01   290672   25.0427   120/120   an hour   8.87 Ph/s   0/5000007351   0.00%   9084037712   0.00000000
9484   2014-03-15 09:46:41   290665   25.0482   120/120   16 minutes   8.87 Ph/s   0/5000003351   0.00%   1947377283   0.00000000
9483   2014-03-15 09:30:57   290663   25.0027   120/120   a few seconds   8.37 Ph/s   0/5000002652   0.00%   70180572   0.00000000
9482   2014-03-15 09:30:21   290662   25.0692   120/120   16 minutes   8.88 Ph/s   0/5000002652   0.00%   1994526073   0.00000000
9481   2014-03-15 09:14:15   290660   25.0315   120/120   19 minutes   8.86 Ph/s   0/5000007332   0.00%   2314661495   0.00000000
9480   2014-03-15 08:55:34   290658   25.0028   120/120   a few seconds   3.64 Ph/s   0/5000008716   0.00%   3392186   0.00000000
9479   2014-03-15 08:55:30   290657   25.0347   120/120   7 minutes   8.83 Ph/s   0/5000008716   0.00%   820135564   0.00000000
9478   2014-03-15 08:48:51   290656   25.0176   120/120   3 minutes   8.69 Ph/s   0/5000009881   0.00%   325739130   0.00000000
9477   2014-03-15 08:46:10   290655   25.0465   120/120   8 minutes   8.84 Ph/s   0/5000008331   0.00%   1019203022   0.00000000
9476   2014-03-15 08:37:55   290654   25.0551   120/120   12 minutes   8.86 Ph/s   0/5000007509   0.00%   1513687809   0.00000000
9475   2014-03-15 08:25:42   290653   25.0946   120/120   36 minutes   8.84 Ph/s   0/5000006471   0.00%   4416073958   0.00000000
9474   2014-03-15 07:49:56   290650   25.0049   120/120   6 minutes   8.57 Ph/s   0/5000006230   0.00%   676483111   0.00000000
9473   2014-03-15 07:44:17   290646   25.0350   120/120   15 minutes   8.78 Ph/s   0/5000006000   0.00%   1899640813   0.00000000
9472   2014-03-15 07:28:48   290644   25.0297   120/120   8 minutes   8.76 Ph/s   0/5000003366   0.00%   974476100   0.00000000
9471   2014-03-15 07:20:49   290643   25.0745   120/120   42 minutes   8.57 Ph/s   0/5000004854   0.00%   5050524154   0.00000000
9470   2014-03-15 06:38:38   290639   25.0324   120/120   an hour   8.39 Ph/s   0/5000036187   0.00%   7838887300   0.00000000
9469   2014-03-15 05:31:44   290634   25.0631   120/120   9 minutes   8.41 Ph/s   0/5000006189   0.00%   1047165876   0.00000000
9468   2014-03-15 05:22:49   290633   25.1049   120/120   29 minutes   8.43 Ph/s   0/5000006911   0.00%   3428875040   0.00000000
9467   2014-03-15 04:53:42   290630   25.0612   120/120   an hour   8.39 Ph/s   0/5000014604   0.00%   7106618167   0.00000000
9466   2014-03-15 03:53:03   290623   25.0795   120/120   23 minutes   8.26 Ph/s   0/5000008702   0.00%   2596549391   0.00000000
9465   2014-03-15 03:30:34   290620   25.0246   120/120   4 minutes   8.12 Ph/s   0/5000009303   0.00%   438875152   0.00000000
9464   2014-03-15 03:26:42   290619   25.0915   120/120   12 minutes   8.23 Ph/s   0/5000010301   0.00%   1418231987   0.00000000
9463   2014-03-15 03:14:22   290618   25.0044   120/120   a few seconds   4.16 Ph/s   0/5000007599   0.00%   5808295   0.00000000
9462   2014-03-15 03:14:16   290617   25.0819   120/120   8 minutes   8.27 Ph/s   0/5000007599   0.00%   903344209   0.00000000
9461   2014-03-15 03:06:27   290616   25.0582   120/120   8 minutes   8.24 Ph/s   0/5000006318   0.00%   901475460   0.00000000
9460   2014-03-15 02:58:36   290613   25.1495   120/120   an hour   8.42 Ph/s   0/5000005477   0.00%   7203916679   0.00000000
9459   2014-03-15 01:57:24   290606   25.0234   120/120   9 minutes   8.29 Ph/s   0/5000008420   0.00%   1003432195   0.00000000
9458   2014-03-15 01:48:44   290602   25.0586   120/120   24 minutes   8.44 Ph/s   0/5000007222   0.00%   2863459519   0.00000000
9457   2014-03-15 01:24:27   290600   25.0627   120/120   an hour   8.57 Ph/s   0/5000007120   0.00%   9359411086   0.00000000
9456   2014-03-15 00:06:15   290588   25.0934   120/120   10 minutes   8.78 Ph/s   2455104/5000004360   0.05%   1251010159   0.01232139
9455   2014-03-14 23:56:03   290585   25.1203   120/120   an hour   8.85 Ph/s   2450528/5000005600   0.05%   6404876841   0.01231158
9454   2014-03-14 23:04:15   290580   25.0329   120/120   41 minutes   8.88 Ph/s   2396544/5000005698   0.05%   5038760114   0.01199846
9453   2014-03-14 22:23:37   290574   25.0710   120/120   30 minutes   8.88 Ph/s   2443696/5000010186   0.05%   3699327781   0.01225315
9452   2014-03-14 21:53:47   290572   25.1211   120/120   18 minutes   8.84 Ph/s   2466944/5000008362   0.05%   2171737269   0.01239444
9451   2014-03-14 21:36:12   290569   25.0930   120/120   22 minutes   8.84 Ph/s   2478032/5000004433   0.05%   2725745313   0.01243621
9450   2014-03-14 21:14:07   290566   25.1382   120/120   2 hours   8.82 Ph/s   2411600/5000006794   0.05%   12471291163   0.01212464
9449   2014-03-14 19:32:56   290556   25.1678   ?/120   21 minutes   8.86 Ph/s   2405488/5000004589   0.05%   2569880038   -
9448   2014-03-14 19:12:10   290555   25.0350   120/120   9 minutes   8.77 Ph/s   2409584/5000009477   0.05%   1094396206   0.01206476
9447   2014-03-14 19:03:14   290552   25.0631   120/120   5 minutes   8.78 Ph/s   2406544/5000008260   0.05%   578348841   0.01206307
9446   2014-03-14 18:58:31   290551   25.0822   ?/120   a few seconds   Infinity Ph/s   2408576/5000008201   0.05%   627987   -
9445   2014-03-14 18:58:31   290551   25.0840   120/120   16 minutes   8.82 Ph/s   2408576/5000008201   0.05%   1924278768   0.01208330
9444   2014-03-14 18:42:53   290549   25.1279   120/120   25 minutes   8.85 Ph/s   2476944/5000008359   0.05%   3068537124   0.01244803
9443   2014-03-14 18:18:03   290547   25.1251   120/120   27 minutes   8.85 Ph/s   2466528/5000011064   0.05%   3319869668   0.01239430
9442   2014-03-14 17:51:12   290545   25.0365   120/120   21 minutes   8.79 Ph/s   2392448/5000011575   0.05%   2606403681   0.01197965
9441   2014-03-14 17:29:58   290541   25.0943   120/120   an hour   8.81 Ph/s   2461888/5000007753   0.05%   7339295388   0.01235582
9440   2014-03-14 16:30:21   290536   25.2353   120/120   29 minutes   8.83 Ph/s   2359632/5000007457   0.05%   3638571844   0.01190918
9439   2014-03-14 16:00:52   290534   25.0634   120/120   15 minutes   8.75 Ph/s   2378048/5000009408   0.05%   1857234688   0.01192034
9438   2014-03-14 15:45:41   290531   25.1764   120/120   an hour   8.77 Ph/s   2381632/5000005761   0.05%   6739066203   0.01199218
9437   2014-03-14 14:50:41   290529   25.1713   120/120   19 minutes   8.79 Ph/s   2443904/5000006002   0.05%   2340151046   0.01230321
9436   2014-03-14 14:31:37   290528   25.1868   120/120   31 minutes   8.75 Ph/s   2444272/5000005488   0.05%   3821829895   0.01231268
9435   2014-03-14 14:00:21   290527   25.2060   120/120   2 hours   8.68 Ph/s   2432944/5000007378   0.05%   11487814943   0.01226495
9434   2014-03-14 12:25:38   290517   25.1920   120/120   34 minutes   8.69 Ph/s   2420192/5000005749   0.05%   4174987409   0.01219387
9433   2014-03-14 11:51:14   290516   25.0545   120/120   5 minutes   8.62 Ph/s   2423840/5000006372   0.05%   547876812   0.01214561
9432   2014-03-14 11:46:41   290515   25.1210   120/120   30 minutes   8.63 Ph/s   2494416/5000004692   0.05%   3663840443   0.01253241
9431   2014-03-14 11:16:18   290512   25.2972   120/120   an hour   8.60 Ph/s   2494432/5000005734   0.05%   5797283396   0.01262043
9430   2014-03-14 10:28:04   290510   25.1150   120/120   an hour   8.56 Ph/s   2477776/5000007735   0.05%   6886120690   0.01244586
9429   2014-03-14 09:30:28   290505   25.0262   120/120   3 minutes   8.57 Ph/s   2268576/5000004982   0.05%   383315451   0.01135475
9428   2014-03-14 09:27:16   290504   25.0015   120/120   an hour   8.58 Ph/s   2318752/5000004542   0.05%   7432742685   0.01159444
9427   2014-03-14 08:25:16   290497   25.1519   120/120   an hour   8.64 Ph/s   1396256/5000007391   0.03%   7621700924   0.00702368
9426   2014-03-14 07:22:06   290495   25.0212   120/120   an hour   8.67 Ph/s   1202128/5000016901   0.02%   8589579603   0.00601570
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March 16, 2014, 07:12:44 AM
 #1006

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Okay, here you are.

I've attached a screenshot to ease up understanding what I am saying.

As you can see, your normal hash rate is 4.3 THS. You've experienced hash rate fall for 11 hours. This equals the loss of 4.3*11=47.3 THS*hr mining power over time. After the fall you've got one hour of 32.8 THS. If we decrease it by your normal hash rate, we'll have 28.5 THS of pure compensation power. This is for one hour, so for this period you've got 28.5 THS*hr of compensation mining power. The next one-hour period is 25 THS. Pure compensation hash rate is 25 - 4.3 THS of your regular hash rate = 20.7 THS*hr of mining power over rime. Hence, you've got 28.5+20.7=49.2 THS*hr of compensation during these two hours. Your losses were 47.3 THS*hr, so they are fully compensated. Apart from this two hours you've got another hour of 8.4 THS hash rate, which makes your situation even better.

You have lost some power which was able to do some amount of hash calculations. This was compensated with a power which was able to do even more hash calculations than you've lost. Whether these abilities were used or not — it is not up to us, because there is no any possible way to control amount of blocks that the pool will find over given time.

BTC If the luck parameter was much higher at the moment of compensation, you'd gain much more BTC income than you've lost, but this parameter is absolutely random.


causing done time and lost earnings is not your system running fine.


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March 16, 2014, 07:14:29 AM
 #1007

I had my miners unpaid for 3 hours from 1600gmt to 1900gmt and missing 0.30LTC

Scam artists.

There response was:
Matthew C Yesterday at 19:13  

Hey,

At the moment we encounter some technical problems with scrypt mining pools. We apologize for the inconvenience caused. Our tech team already works on the problem but we can't name the time when everything will be okay yet.

Best Regards,
Matthew, CEX.IO support

And:

Matthew C Yesterday at 19:44  

You can temporarily reconnect your hardware to another pool. We don't pay for these losses as the LTC pool is only in beta stage and being tested.

Best Regards,
Matthew, CEX.IO support

A bit late after you have stolen the mining time from us all. I saw all the payments I should have received but none were confirmed.
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March 16, 2014, 07:17:09 AM
 #1008

they love to scam people out of earnings.

scam.io or scum.io suits them better.

I don't even care about the value of lost earnings, it is the bloody principal of the matter and they way cex.io handle it is just not acceptable.

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March 16, 2014, 07:25:52 AM
 #1009

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Hi again,

Like we have said we have fowarded this to our head developer as this is a unique case with your cloud hashing. Continuing to post that we are scamming you is not going to speed anything up on a proper compensation on your downtime. We understand that there was a considerable amount lost and the automated compensation system clearly did not make up for it. Our head developer is the only one who can look into your account and figure out the issue unfortunately he is not available on weekends. Your ticket has been escalated to top priority this will be the first thing looked at when he is in the office. I can understand your frustration loosing $300+ USD worth of bitcoins would make anyone upset but I assure you we are not scamming you and you will get fully compensated.

When you are compensated we would also like to kindly ask you to inform everyone that you were properly compensated on your downtime and that we are not a fraudulent company. These types of bugs and issues will happen as our site is still in beta and continuously being improved. The amount of coding it takes to divide a database of over 60,000GHS between 300,000+ users is quite a task. I apologize for your inconveniences and thank you for your understanding.

Best Regards,
Derrik G.
CEX.IO Support


a slight acknowledgment, finally!!! it only took 24hours......... cex.io have still ripped me off at this point.
it's amazing how they neglected to mention this yesterday, until i start calling them a scam publicly. now it will be dealt with.....

Do not ever let these scammers push you around, don't ever stop if you are right. public image is their business.
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March 16, 2014, 07:33:12 AM
 #1010

anyone frustrated at cex, for whatever reson or another, should leave them negative feedback. you should leave your feedback twice as this has a bigger impact on their trust rating.

the community deserves to know what they are dealing with and how they will be treated by these thieves.
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March 16, 2014, 07:43:35 AM
 #1011

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My colleague who was assigned to your case was not aware of the severity of your unique case which was can easily be caused when several new tickets are opened. The reason for the fees on certain block rewards is also related to your specific problem. Our automated compensation algorithm is not designed to handle what your account is currently experiencing. I assure you our company is not trying to steal a couple bitcoins from you we will make it right but our head developer is not available on weekends to find out the cause of this and your ticket is a high priority which will be looked at first thing when the lead developer is in the office.


It only takes them 24hours to actualy tell me why it has not been dealt with and that it will be dealt with.

customer service at cex.io right here for ya folks Wink
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March 16, 2014, 08:38:43 AM
 #1012

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in every response we have given we informed you that you will be compensated properly and in full. We also informed you that our developers will be looking into your issue as soon as possible with a valid and legitimate response within less then 20 minutes time.

bull, bull and some more bullsh*t
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March 16, 2014, 09:05:50 AM
 #1013

Cex.io is the best, I've been mining, trading, getting 3% referrals, It's been a great experience so far.
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March 16, 2014, 09:42:15 AM
 #1014

Cex.io is the best, I've been mining, trading, getting 3% referrals, It's been a great experience so far.

+1
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March 16, 2014, 10:01:02 AM
 #1015

try buying over 4000GH and see if they can keep it online  Cheesy Grin

2014-03-15 01:24:27 - time started downtime
2014-03-15 15:19:54 - time downtime ended

2014-03-16 02:41:31 - time downtime started
2014-03-16 05:44:38 - time downtime ended
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March 16, 2014, 11:31:25 AM
 #1016

You can be sure that we see all the problems with hashrate, you can be sure that we are doing our best to fix it ASAP and begin the procedure of compensation.

We are experiencing the bug with a part of the hardware which led to the downtime. We are trying to fix it from yesterday and it was almost fixed.

Recently this bug appeared again, so as you can see your hashrate has dropped again.

Please no worries and keep calm, please don't send us a lot of tickets and posts on other communication channels.

That's not our fault that the servers are out of order, and as we said earlier ALL YOUR LOSSES will be compensated and the compensation procedure will start right after we've fixed this bug.

Never before we haven't leaved our customers without compensation, so at this time we're not going to do this too.

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March 16, 2014, 11:51:05 AM
 #1017

Never before we haven't leaved our customers without compensation, so at this time we're not going to do this too.

your compensation methods are inadequate, your support staff recognize this as they admit  lost funds.

this is not the first time this has happened and this is not the first time i have been compensated inadequately.

when will you acknowledge that your compensation system does not work, compensating less earnings than what are lost due to your inability to maintain your hardware is not adequate compensation, understand?

your inability to accept accountability astounds me at times, but hey you don't even have anything in the terms and conditions pertaining to liability for maintaining the hashrate they keep.

Quote
You have lost some power which was able to do some amount of hash calculations. This was compensated with a power which was able to do even more hash calculations than you've lost. Whether these abilities were used or not — it is not up to us, because there is no any possible way to control amount of blocks that the pool will find over given time.

I personally understand you and I see that you really lost some funds from this, but our system did everything fine. If the luck parameter was much higher at the moment of compensation, you'd gain much more BTC income than you've lost, but this parameter is absolutely random.

Best Regards,
Matthew, CEX.IO support
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March 16, 2014, 11:58:14 AM
 #1018

Thank you for your comments.
As My colleague said - it is a matter of luck, if the blocks are found within the compensated time.

I will raise the compensation method we use to the upper management, maybe we can upgrade it.

Right now, we are focused to get our system up and running without bugs and the DCs to always have electricity.

I will make sure your ticket is resolved within the soonest possible time. 

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March 16, 2014, 12:15:26 PM
 #1019

Thank you for your comments.
As My colleague said - it is a matter of luck, if the blocks are found within the compensated time.

I will raise the compensation method we use to the upper management, maybe we can upgrade it.

Right now, we are focused to get our system up and running without bugs and the DCs to always have electricity.

I will make sure your ticket is resolved within the soonest possible time. 


See you and your colleague are wrong, it's not a matter of luck and never should be. you bring luck into the equation by choosing how you deem and pay compensation.

Cex.io provide a hasrate, surely it is your responsibility to keep this hashrate online? where is the Liability pertaining to the maintenance of the hashrate cex.io keep for it's users?

If this hashrate goes offline cex.io should compensate for lost earnings of mining revenue not hashrate.

Your compensations methods are inadequate and it's about time this was addressed and dealt with.

Your hashrate may be fungible but the mining revenue itself is not  Wink


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March 16, 2014, 01:07:26 PM
 #1020

Thank you for your comments.
As My colleague said - it is a matter of luck, if the blocks are found within the compensated time.

I will raise the compensation method we use to the upper management, maybe we can upgrade it.

Right now, we are focused to get our system up and running without bugs and the DCs to always have electricity.

I will make sure your ticket is resolved within the soonest possible time. 


See you and your colleague are wrong, it's not a matter of luck and never should be. you bring luck into the equation by choosing how you deem and pay compensation.

Cex.io provide a hasrate, surely it is your responsibility to keep this hashrate online? where is the Liability pertaining to the maintenance of the hashrate cex.io keep for it's users?

If this hashrate goes offline cex.io should compensate for lost earnings of mining revenue not hashrate.

Your compensations methods are inadequate and it's about time this was addressed and dealt with.

Your hashrate may be fungible but the mining revenue itself is not  Wink



But the revenue itself is based on luck. The amount of earnings you lost is based on luck.

Thus hash rate is the only acceptable form of compensation, because all you lost was hashrate*time
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