**CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***

[Amadues]

Does anyone believe it's a good idea to wait this out?

My situation is that I have some USD sitting on my CEX.io ledger, and withdrawal attempts to a verified payment card are being rejected for no apparent reason. My last successful withdrawal was on June 1. There are no responses from support. I could possibly buy bitcoin on their trading platform and withdraw to another wallet (I see one reply here that btc withdrawals are working fine). Does that seem like a good idea? Or does anyone have any recent information from a support rep that would help me feel better about waiting this out?

Why dont you ask this question from support? There is a live chat window which you can use after logging in your account. IMO  something isnt right with your card issuer because few days ago i exchanged my bitcoins  to cash and withdraw to my verified card.Did you test your card for other payments? If you dont need money urgently try to talk support and solve problem.

As I've stated, I have sent MULTIPLE messages to support, and they do not answer. My card issuer is not the problem because it was working fine previously, and they have no evidence of attempts to make deposits...they are not rejecting the deposits. The Live Chat window does not work... they are offline, and have been for over a week now. You say "a few days ago"... well... then... I suppose they don't want my business for some reason, but are unwilling to give me a reason. Very bad way to conduct business. I have nothing to hide, and they verified everything about my identity. OTHERS are saying they have the same problem. And YOU are the first person to make a positive comment about cex.io in a long time!

IMO they frozed deposit/withdrawal options for some regions/countries. Maybe they dont answer your emails due to non-business days.Also they announced problems with some email providers:

Code:

You may experience delays while receiving emails to yahoo.com. This could be a temporary issue at your email service provider's end.

I dont have any interest or will not gain  from promoting their service.  I hope  you will find answers to your questions regarding card issues.Please check this links:
https://support.cex.io/hc/en-us/articles/115004306408--RESOLVED-Payment-card-processing-is-temporarily-on-maintenance
https://support.cex.io/hc/en-us/articles/115007853387--RESOLVED-Maintenance-Card-Deposits-and-withdrawals-
             

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[maikohoney]

Does anyone believe it's a good idea to wait this out?

My situation is that I have some USD sitting on my CEX.io ledger, and withdrawal attempts to a verified payment card are being rejected for no apparent reason. My last successful withdrawal was on June 1. There are no responses from support. I could possibly buy bitcoin on their trading platform and withdraw to another wallet (I see one reply here that btc withdrawals are working fine). Does that seem like a good idea? Or does anyone have any recent information from a support rep that would help me feel better about waiting this out?

Why dont you ask this question from support? There is a live chat window which you can use after logging in your account. IMO  something isnt right with your card issuer because few days ago i exchanged my bitcoins  to cash and withdraw to my verified card.Did you test your card for other payments? If you dont need money urgently try to talk support and solve problem.

As I've stated, I have sent MULTIPLE messages to support, and they do not answer. My card issuer is not the problem because it was working fine previously, and they have no evidence of attempts to make deposits...they are not rejecting the deposits. The Live Chat window does not work... they are offline, and have been for over a week now. You say "a few days ago"... well... then... I suppose they don't want my business for some reason, but are unwilling to give me a reason. Very bad way to conduct business. I have nothing to hide, and they verified everything about my identity. OTHERS are saying they have the same problem. And YOU are the first person to make a positive comment about cex.io in a long time!

IMO they frozed deposit/withdrawal options for some regions/countries. Maybe they dont answer your emails due to non-business days.Also they announced problems with some email providers:

Code:

You may experience delays while receiving emails to yahoo.com. This could be a temporary issue at your email service provider's end.

I dont have any interest or will not gain  from promoting their service.  I hope  you will find answers to your questions regarding card issues.Please check this links:
https://support.cex.io/hc/en-us/articles/115004306408--RESOLVED-Payment-card-processing-is-temporarily-on-maintenance
https://support.cex.io/hc/en-us/articles/115007853387--RESOLVED-Maintenance-Card-Deposits-and-withdrawals-
             

I had no trouble making deposits and exchanging BTC to USD and vice versa. I have already decided to buy BTC with my USD balance and transferred my btc to another wallet successfully. I just won't be using their exchange anymore... at least until they answer my tickets!

Can't possibly be a problem with yahoo email address, since I receive their "finalerts" and their automatic "support request received" instantly to my yahoo inbox. But I have decided to drop the use of yahoo email... should have done that long ago. I looked over the support articles a while ago... they were created before the problem began for me, and for others.

[niwde26]

My eth withdrawal is still has reached my wallet. Its been 3days and i have opened the ticket 231264 but no update until now. Is cex.io is a scam or its taking some time for my withdrawals?

Posted From bitcointalk.org Android App

[MaDOnos]

Meet CEX.IO Affiliate Program



We are extremely excited to announce the launch of brand new Affiliate Program by CEX.IO. Within this program, you get 30% of fee from all exchange transactions of your referred users, including all their future purchases/sales on CEX.IO!

How Does it Work?

1. Share your personal referral link across the web
2. The more users you bring to CEX.IO, the more you earn
3. Get 30% of fee from all trade transactions of your referred users!

Some extra advantages of our Affiliate Program: wide range of promotional tools, real-time stats and instant withdrawals of earnings.

Finally, reward count is unlimited, thus, the more users you refer, the more money you earn!

Get Started

Can you make this clear ?

1. If our referrals buy bitcoin with credit card will you count as a trade ? Will we get reward from credit card buys ?
2. Is this just for Bitcoin ? Will we get reward, if our referrals buy ethereum ?

[CEX]

Meet CEX.IO Affiliate Program



We are extremely excited to announce the launch of brand new Affiliate Program by CEX.IO. Within this program, you get 30% of fee from all exchange transactions of your referred users, including all their future purchases/sales on CEX.IO!

How Does it Work?

1. Share your personal referral link across the web
2. The more users you bring to CEX.IO, the more you earn
3. Get 30% of fee from all trade transactions of your referred users!

Some extra advantages of our Affiliate Program: wide range of promotional tools, real-time stats and instant withdrawals of earnings.

Finally, reward count is unlimited, thus, the more users you refer, the more money you earn!

Get Started

Can you make this clear ?

1. If our referrals buy bitcoin with credit card will you count as a trade ? Will we get reward from credit card buys ?
2. Is this just for Bitcoin ? Will we get reward, if our referrals buy ethereum ?

The rewards are given for any trade operation (buy/sell in any currency, the user is free to choose the deposit option).

[CEX]

Dear users,

Please be informed that delays in processing support tickets and verification requests are caused by extraordinary user inflow onto the exchange. We are working on increasing our Support & Compliance teams and assure you that the volume will soon be handled as usual.

We kindly ask you for patience and understanding.

[irlandescoin]

Dear users,

Please be informed that delays in processing support tickets and verification requests are caused by extraordinary user inflow onto the exchange. We are working on increasing our Support & Compliance teams and assure you that the volume will soon be handled as usual.

We kindly ask you for patience and understanding.

I can see that,

you guys are amazing, you have a good platform, support and really works, 5 stars always I got a faster answer in my issues.

but what I can see last 3 weeks you kinda got stuck, so please can you give a time line to this be solved? will be good to the user know that, we know what is going on, but we need a time line.

for me the most important is to get my : Verified Plus Account Request I did on 25th of may  and I still waiting for that.


tickets with 9 7  4 days waiting for reply:
250926   he most important a transaction was not received by me
245808   
241550   
223990   
236995   


to finish: can I refer my girlfriend to use my referral link?, I am afraid to this can be a problem because she lives with me and we gonna be sharing the same address.

I saw this: not to create sub-accounts on CEX.IO and become a self-referral;

I am not creating sub-accounts I am just afraid to this make loose my gains or block my acc.


congrats for the amazing job you do guys , I can see you really works very hard. good luck!

[CEX]

Dear users,

Please be informed that delays in processing support tickets and verification requests are caused by extraordinary user inflow onto the exchange. We are working on increasing our Support & Compliance teams and assure you that the volume will soon be handled as usual.

We kindly ask you for patience and understanding.

I can see that,

you guys are amazing, you have a good platform, support and really works, 5 stars always I got a faster answer in my issues.

but what I can see last 3 weeks you kinda got stuck, so please can you give a time line to this be solved? will be good to the user know that, we know what is going on, but we need a time line.

for me the most important is to get my : Verified Plus Account Request I did on 25th of may  and I still waiting for that.


tickets with 9 7  4 days waiting for reply:
250926   he most important a transaction was not received by me
245808   
241550   
223990   
236995   


to finish: can I refer my girlfriend to use my referral link?, I am afraid to this can be a problem because she lives with me and we gonna be sharing the same address.

I saw this: not to create sub-accounts on CEX.IO and become a self-referral;

I am not creating sub-accounts I am just afraid to this make loose my gains or block my acc.


congrats for the amazing job you do guys , I can see you really works very hard. good luck!

Of course, you can refer your girlfriend to CEX.IO. Even if you share the address, she is a separate personality with another ID. So, you are welcome to proceed with the affiliate program.

We apologize once more for the delay and assure you that we will process your verification request asap.

[CEX]

ETH/GBP Trading Pair Added to CEX.IO Exchange

We are excited to announce the addition of ETH/GBP pair. Now you can buy/sell Ethers directly for British Pounds.

This update is a part of our Ethereum market development. At the moment, there are already 4 ETH trading pairs on CEX.IO: ETH/USD, ETH/EUR, ETH/BTC, and ETH/GBP.

Stay tuned for more news and updates.

[vearns]

ETH/GBP Trading Pair Added to CEX.IO Exchange

We are excited to announce the addition of ETH/GBP pair. Now you can buy/sell Ethers directly for British Pounds.

This update is a part of our Ethereum market development. At the moment, there are already 4 ETH trading pairs on CEX.IO: ETH/USD, ETH/EUR, ETH/BTC, and ETH/GBP.

Stay tuned for more news and updates.

Hi CEX,

can you please check my ticket id 251692

my ETH deposit was not updated.

[bonooll]

Dear users,

Please be informed that delays in processing support tickets and verification requests are caused by extraordinary user inflow onto the exchange. We are working on increasing our Support & Compliance teams and assure you that the volume will soon be handled as usual.

We kindly ask you for patience and understanding.

I can see that,

you guys are amazing, you have a good platform, support and really works, 5 stars always I got a faster answer in my issues.

but what I can see last 3 weeks you kinda got stuck, so please can you give a time line to this be solved? will be good to the user know that, we know what is going on, but we need a time line.

for me the most important is to get my : Verified Plus Account Request I did on 25th of may  and I still waiting for that.


tickets with 9 7  4 days waiting for reply:
250926   he most important a transaction was not received by me
245808   
241550   
223990   
236995   


to finish: can I refer my girlfriend to use my referral link?, I am afraid to this can be a problem because she lives with me and we gonna be sharing the same address.

I saw this: not to create sub-accounts on CEX.IO and become a self-referral;

I am not creating sub-accounts I am just afraid to this make loose my gains or block my acc.


congrats for the amazing job you do guys , I can see you really works very hard. good luck!

you are waiting for your Verified Plus Account Request made on 25th May?
Mine made on 5th May and yep~ still waiting 

[JJ17]

My verification plus request has not been worked on neither since almost a month. Same for the verification of a payment card (Mastercard)

In addition, my verified payment card (VISA) does not work with their service according to cex.io, however I was not provided with a clear explenation why the VISA would not work.

Has anyone of you ever sucessfully withdrawn fiat to a payment card?

Tickets
227776
248400

[monsterr]

My verification plus request has not been worked on neither since almost a month. Same for the verification of a payment card (Mastercard)

In addition, my verified payment card (VISA) does not work with their service according to cex.io, however I was not provided with a clear explenation why the VISA would not work.

Has anyone of you ever sucessfully withdrawn fiat to a payment card?

Tickets
227776
248400

I did and some of my friends, it wasn't a problem.

[JJ17]

@Monsterr or anybody who has sucesfully withdrawn money to a payment card:

What VISA cards are you guys using? - Like what bank or service provider has issued them?

I'm asking since mine is "not working" accoring to cex.io and I'm looking for an alternative.


Thanks a lot in advance!

[monsterr]

@Monsterr or anybody who has sucesfully withdrawn money to a payment card:

What VISA cards are you guys using? - Like what bank or service provider has issued them?

I'm asking since mine is "not working" accoring to cex.io and I'm looking for an alternative.


Thanks a lot in advance!

I'm using mastercard from russian bank.

[maikohoney]

@Monsterr or anybody who has sucesfully withdrawn money to a payment card:

What VISA cards are you guys using? - Like what bank or service provider has issued them?

I'm asking since mine is "not working" accoring to cex.io and I'm looking for an alternative.


Thanks a lot in advance!

I'm using a VISA card that worked for several withdrawals in May, but it was spotty.. it would work, then get rejected, then work, then finally all attempts were rejected after June 1.

CEX.io support is terrible because they continue to blame the problem on my bank (and I've already confirmed that there is no evidence of attempts to make a deposit that was EVER rejected by the bank--CEX.io is merely making excuses when they can't find the real problem on THEIR end). I also received a few separate replies stating that I needed to get my card verified... a really silly attempt to close the support tickets since the card was already verified. I've already taken my business elsewhere, but I wish they would get it together at CEX.IO because the payment card withdrawal is a great service, if ONLY it worked reliably, and the support staff knew what they were doing.

[JJ17]

@monsterr thank you for the reply! - unfortunately I dont like to open a russian account (roubel).

@maikohoney:
I received a response from the cex.io finance team tonight that says that they cannot name me any German bank that works for sure. Further, it states that the bank must support P2P operations for the withdrawals to work. - What bank were you using?

I'm wondering, however, if the bank is the relevant factor or the company issuing the card.

[irlandescoin]

please answer my tickets:

245808   
241550   
223990   
236995


my girlfriend ticket: #253302

[monsterr]

I got my verification yesterday, so - everything is work! But a little bit slow.

I was waiting about 3 weeks.

[bonooll]

I got my verification yesterday, so - everything is work! But a little bit slow.

I was waiting about 3 weeks.

which level? verified or verified plus?
mind that currently their fiat withdrawals take extraordinarily long.