**CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***

[miguelmirpuri]

Dear CEX.IO,

I didnt receive my first withdrawal of EUR 5184.97 (EUR 5174.97 with fees included) but i have received the other two that i requested after that one.

My first SEPA transfer was completed on their website on 28 Nov, but i haven´t received the funds until now. I submitted support tickets but only got automatic replies.

Im really worried because these are almost all my personal savings...

User: up103914944
Ticket# 427066

Can you please help me to solve this? I still didnt receive this withdrawal, SEPA should take maximum 2 days and it has been almost a week...

Miguel

Hi Miguel, while cex is too busy to answer I'll try to calm you down... normally yes it should take max. 48 hrs for a SEPA but from unknown reasons, when Cex is sending through CryptoCapital payment partner, a simple withdrawal becomes a process taken from 19th century... horses with carriage moving the cash across countries.
When you have waited 48 hrs and money didn't hit your account expect it between at least a week to one month.
Don't bother to raise support tickets to Cex because all you get is apologises...
Just rest sure the money will arrive one day (this is for sure) and try to keep calm and patient...

I've been there several times ....

Hi

Thanks for the explanation, i ll keep waiting then... its a bit frustrating...

[1614931898]

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[1614931898]

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[1614931898]

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[1614931898]

1614931898

[miguelmirpuri]

I noticied this difference on the email i received for this first withdrawal:

"Please be informed that there are no completed SWIFT transactions matching this SEPA request."

Althought i requested a SEPA transfer, maybe they sent by swift and all the non-sepa/swift transfers are processed by CryptoCapital?

Best regards,
Miguel

Dear CEX.IO,

I didnt receive my first withdrawal of EUR 5184.97 (EUR 5174.97 with fees included) but i have received the other two that i requested after that one.

My first SEPA transfer was completed on their website on 28 Nov, but i haven´t received the funds until now. I submitted support tickets but only got automatic replies.

Im really worried because these are almost all my personal savings...

User: up103914944
Ticket# 427066

Can you please help me to solve this? I still didnt receive this withdrawal, SEPA should take maximum 2 days and it has been almost a week...

Miguel

Hi Miguel, while cex is too busy to answer I'll try to calm you down... normally yes it should take max. 48 hrs for a SEPA but from unknown reasons, when Cex is sending through CryptoCapital payment partner, a simple withdrawal becomes a process taken from 19th century... horses with carriage moving the cash across countries.
When you have waited 48 hrs and money didn't hit your account expect it between at least a week to one month.
Don't bother to raise support tickets to Cex because all you get is apologises...
Just rest sure the money will arrive one day (this is for sure) and try to keep calm and patient...

I've been there several times ....

[mettalmag]

CEX
this is getting ridiculous again,
I've asked a simple question on which I can get answer even here, are my deposits open or not?
Even a support person with lowest access to your system can answer on this.
ID-436241;430565

[Jendeh]

Emails are not answered, on twitter I got ignored, and even on here I got Ignored with 2 pending withdrawals worth of €26000+, I asked just 2 simple questions can you please answer my ticket?

Only 1 withdrawal is processed, where is my second withdrawal? I am waiting now 9+ days.
Ticket ID: 405949

Hello, as we have informed you, your payment has been completed. We send a reminder to a Finance team and asked to update you on a ticket with payment details. Just a kind reminder according to our payment schedule, withdrawal can last up to 20 bank days. Anyway, you will be updated by our Finance team as soon as they get information.

Can you please ask Finanace Team to respond to ticket: 397454 ? I still did not received the withdrawal requested on 16-11-2017. Thank you.

UPDATE 5:

Dear Mr Cex, today I received my withdrawal of 16 November, however wrong amount is sent, funds are sent in USD instead of EUR!! Because of this mistake of you I still need to receive the missing amount of €2180 , As it is a mistake on your side and I have already waited a long time since 16 November for my money I hope you can send the rest of the funds as soon as possible.

Ticket ID: 448233

[xtyling]

I have a pending card to be verified on my account. Can it be verified?

Ticket: 428985

EDIT:

-Card verified by team when I created a new ticket
-I was able to withdraw with a credit card. Strangely prepaid did not work, must be from my bank policies

[kolyamoshman]

Hello, i have made deposit through SEPA transfer for 2000euro a couple days ago. They are still in pending status, can you approve deposit? ticket 451718

[CEX]

Hi Support,

I made two Zcash withdrawals yesterday and it's almost 24hrs and still "transaction is being processed". Did you run out of Zcash?

I have had a smooth experience till this issue and it's bugging me because I needed to make an urgent payment yesterday.

This is unacceptable. What I don't get is the card deposits came through fine but withdrawals are pending payment verification. What does that even mean guys?

If there's a possibility to cancel the transaction so I use different method pls advise.

My user ID  is up104347179. Please fix this quickly.

Thanks.

Hello, we see your transaction was completed on our side

[kolyamoshman]

Hello, i have made deposit through SEPA transfer for 2000euro a couple days ago. They are still in pending status, can you approve deposit? ticket 451718

@cex.io what about my issue? can i get any proper answer how long i need to wait?

[erikalui]

Got almost 7 failed authorization messages from cex.io http://prntscr.com/hkyozq IT's weird as all these attempts were made on the same day Dec 5th and almost every hour (using an iphone). I stopped using my account and it was deactivated in July and still I am getting these failed authorization messages. Shouldn't my account be locked after 2-3 attempts? Is there any way to delete the account?

[bllaize]

Hello, I'm waiting for the withdrawal and verify Crypto Capital for a very long time, please check already, work is worth up110750951

[donngaddy]

Hi there. I Have some problems with 2FA, namely:
I've decised to moves 2FA to another phone. So I've disable 2FA on my 1st phone, turn it on my 2nd phone (of course such operation means 2FA code filling in, which was succesfully accepted)
But now I can't login my account, because of error of 2FA code incorrectness.
Recovery key, which I received when turning 2FA on is also incorrect.
I wrote to the support, sent them all data for 2FA reset.
But there is no answer yet.

[dbpopescu]

Hi, I've made a withdrawal request for 4 days and no response. The request was for bank transfer. I would like to have this go through or cancel and make it through credit card because this is taking way too long. My userid is up111791395 and my support ticket is: 446599.

PS: What I'm seeing on the cex.io reddit is disturbing, there's a guy there with a similar amount and situation that has been in pending for over a month ... I really hope it doesn't get to that .... thanks.

[Serpens66]

@Cex:
Okay, you are going to more than double your trading fee.
But please do not calculate the 30 day volume in BTC, that is rubbish!
Convert it to USD or EUR at current market rate!
Should be very obvious why...

[kolyamoshman]

@CEX.IO i made deposit through SEPA 6.12
you answered me that 7.12 you got my money and they are under your compliance review, and
will be approved during 3 days

So 3 days went already, but no money in account
no answer in my ticket 451718  user up110393368

I think it is fair from my side to ask for any answer

[Jendeh]

Emails are not answered, on twitter I got ignored, and even on here I got Ignored with 2 pending withdrawals worth of €26000+, I asked just 2 simple questions can you please answer my ticket?

Only 1 withdrawal is processed, where is my second withdrawal? I am waiting now 9+ days.
Ticket ID: 405949

Hello, as we have informed you, your payment has been completed. We send a reminder to a Finance team and asked to update you on a ticket with payment details. Just a kind reminder according to our payment schedule, withdrawal can last up to 20 bank days. Anyway, you will be updated by our Finance team as soon as they get information.

Can you please ask Finanace Team to respond to ticket: 397454 ? I still did not received the withdrawal requested on 16-11-2017. Thank you.

UPDATE 5:

Dear Mr Cex, today I received my withdrawal of 16 November, however wrong amount is sent, funds are sent in USD instead of EUR!! Because of this mistake of you I still need to receive the missing amount of €2180 , As it is a mistake on your side and I have already waited a long time since 16 November for my money I hope you can send the rest of the funds as soon as possible.

Ticket ID: 448233

@ Mr Cex.

Still no respose.... Can you at least escalate the ticket to the finance team??

Ticket ID: 448233

[UKRAINE1]

HELLO

when you allow us to  can WITHDRAW to Ripple Desktop Wallet ?
and why price XRP it's more expinsve in other website ?
why cant see your compnay name here ?
https://ripple.com/xrp/buy-xrp/

thank you for nice support

[MaDOnos]

@Cex:
Okay, you are going to more than double your trading fee.
But please do not calculate the 30 day volume in BTC, that is rubbish!
Convert it to USD or EUR at current market rate!
Should be very obvious why...

I agree with that bitfinex asks 7.5M$ volume for 0 maker fee. Now Btc is 17K which makes 441BTC.
But Cex.io asks 3000 BTC for 0 maker fee which makes 51M$ which is insane.

[CEX]

@CEX.IO i made deposit through SEPA 6.12
you answered me that 7.12 you got my money and they are under your compliance review, and
will be approved during 3 days

So 3 days went already, but no money in account
no answer in my ticket 451718  user up110393368

I think it is fair from my side to ask for any answer

Hello, you have been replied by our Finance team, please check your ticket

[CEX]

Hi there. I Have some problems with 2FA, namely:
I've decised to moves 2FA to another phone. So I've disable 2FA on my 1st phone, turn it on my 2nd phone (of course such operation means 2FA code filling in, which was succesfully accepted)
But now I can't login my account, because of error of 2FA code incorrectness.
Recovery key, which I received when turning 2FA on is also incorrect.
I wrote to the support, sent them all data for 2FA reset.
But there is no answer yet.

Hello, please write us your user ID. Thanks in advance!

[CEX]

Emails are not answered, on twitter I got ignored, and even on here I got Ignored with 2 pending withdrawals worth of €26000+, I asked just 2 simple questions can you please answer my ticket?

Only 1 withdrawal is processed, where is my second withdrawal? I am waiting now 9+ days.
Ticket ID: 405949

Hello, as we have informed you, your payment has been completed. We send a reminder to a Finance team and asked to update you on a ticket with payment details. Just a kind reminder according to our payment schedule, withdrawal can last up to 20 bank days. Anyway, you will be updated by our Finance team as soon as they get information.

Can you please ask Finanace Team to respond to ticket: 397454 ? I still did not received the withdrawal requested on 16-11-2017. Thank you.

UPDATE 5:

Dear Mr Cex, today I received my withdrawal of 16 November, however wrong amount is sent, funds are sent in USD instead of EUR!! Because of this mistake of you I still need to receive the missing amount of €2180 , As it is a mistake on your side and I have already waited a long time since 16 November for my money I hope you can send the rest of the funds as soon as possible.

Ticket ID: 448233

@ Mr Cex.

Still no respose.... Can you at least escalate the ticket to the finance team??

Ticket ID: 448233

Dear user, we are aware of your case as much as our Finance team, they are currently working on your case and update you via ticket as soon as day have an information. It will happen very soon.