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Author Topic: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***  (Read 421538 times)
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MICRO
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December 25, 2017, 08:24:28 PM
 #2701

I also have issue with my account when i try to cashout more than 2500$ to my card.

But this seems to be issue with my card issuer so i will first check that.

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December 26, 2017, 11:27:26 AM
 #2702

According to our information, your verification was approved. Kindly check the details.

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December 26, 2017, 03:08:11 PM
 #2703

hi CEX, i sent you PM. please check and thanks!
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December 26, 2017, 09:59:35 PM
 #2704

guys, is BTC withdrawing from CEX works fast right now? or they have problems as exmo for example?
thanks for answer btw
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December 27, 2017, 06:30:30 PM
 #2705

According to our information, your verification was approved. Kindly check the details.


Why dont u say anythin about ur fake addres?
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December 27, 2017, 06:32:38 PM
 #2706

According to our information, your verification was approved. Kindly check the details.


Why dont u say anythin about ur fake addres?

Probably because they don't want one thousand people coming in asking to withdraw in cash Cheesy
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December 27, 2017, 10:03:43 PM
 #2707

Hello!


I am make three withdrawals money to Visa card.  Still no get money on card.

What's happening? I've been waiting THREE DAYS. When will I get my money? Why do not you inform customers?

No answer from support.


I am disappointed. Before that, I received money instantly.

ID: up108761556
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December 28, 2017, 07:41:15 AM
 #2708

Date   Amount   Status
2017/12/17 18:40:34
0.46445805 BTC
1 2 3 Pending transaction

After 10 days my BTC deposit is still pending?? it been more then 100 confirm already
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December 28, 2017, 10:47:36 AM
 #2709

Hi CEX,

can you check transaction id 5284122758
my SEPA withdrawal still pending

i also has submitted a support ticket
ticket id 546008

please respond.
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December 28, 2017, 03:45:18 PM
 #2710

quick update:

I just got my withdrawal after 48 hours.

the only downside is, the processing time is getting slower and slower.
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December 28, 2017, 06:39:12 PM
 #2711

Hi CEX,

can you check transaction id 5290818487
my SEPA withdrawal also still pending

i also has submitted a support ticket
ticket id 572397

please respond.
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December 28, 2017, 06:49:30 PM
 #2712

Hi CEX,

can you check transaction id 5290818487
my SEPA withdrawal also still pending

i also has submitted a support ticket
ticket id 572397

please respond.

I'm expecting too, but I think we need to be patient

@vearns asked withdraw 5284... like 2 days ago and received today
@LeoBand you have 5290... while I expect for 5297... and 5299...

I suppose they will release tomorrow...
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December 28, 2017, 10:57:29 PM
 #2713

So what do you know ... I just received the money I withdrew a few days ago !! I had sent them 8000 euro's and just received 7990 EUR (10 banking fee). I'm really happy, I was really convinced my money was gone !! I entered the SEPA withdrawal 3 days ago.
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December 29, 2017, 03:15:46 PM
 #2714

Hi CEX,

can you check transaction id 5290818487
my SEPA withdrawal also still pending

i also has submitted a support ticket
ticket id 572397

please respond.

The payment received. Thank you
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December 29, 2017, 05:22:07 PM
 #2715

Hi CEX,

can you check transaction id 5290818487
my SEPA withdrawal also still pending

i also has submitted a support ticket
ticket id 572397

please respond.

I'm expecting too, but I think we need to be patient

@vearns asked withdraw 5284... like 2 days ago and received today
@LeoBand you have 5290... while I expect for 5297... and 5299...

I suppose they will release tomorrow...

I just received my withdrawals too ...

Thank you guys for sharing the information with the comunity also when your issues are getting solved with Cex, not only when the issues appear.

I mean let's be fair... indeed they are slow and struggling but still... it's obvious they try to keep up... imho
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December 29, 2017, 10:17:41 PM
 #2716

Hi CEX,

can you check transaction id 5290818487
my SEPA withdrawal also still pending

i also has submitted a support ticket
ticket id 572397

please respond.

I'm expecting too, but I think we need to be patient

@vearns asked withdraw 5284... like 2 days ago and received today
@LeoBand you have 5290... while I expect for 5297... and 5299...

I suppose they will release tomorrow...

I just received my withdrawals too ...

Thank you guys for sharing the information with the comunity also when your issues are getting solved with Cex, not only when the issues appear.

I mean let's be fair... indeed they are slow and struggling but still... it's obvious they try to keep up... imho


I must be very unlucky then... after waiting for so long I did not even get the correct amount (second withdrawal)!!!!

Got my first withdrawal of 15-11-2017 on 29-11-2017 in EUR (from IBAN: X) Got my second withdrawal of 16-11-2017 worth of €13000+ in USD on 6-12-2017. (GOT USD INSTEAD OF EUR) (from IBAN: Y, so another IBAN)

After 1 week of receiving USD instead of EUR. I got response to double check if I got USD and not EUR > E-mailed back with proof.

After 2 weeks of receiving USD instead of EUR. I got response "Thank you for your patience. Please, accept our apologies for keeping you waiting.", that they have double check and have send EUR and not USD. And asked me to contact bank and send them confirmation > E-mailed cex back with proof USD is send.

Because Cex send me USD and not EUR, I still need to get remaing amount of €2180.

2 weeks further and I got: "Thank you for your patience. Please, accept our apologies for keeping you waiting."

Now it is 3+ weeks further and still no solution and they let me again waiting and waiting and waiting.... I do not want to make an accusation, but they need to solve their own problem....... instead of ignoring and letting customers waiting so long..

Finanace Team (Ticket ID: 397454)
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December 30, 2017, 03:22:55 AM
 #2717

You're basically screaming into a well, CEX have abandoned this thread.

Try posting on their facebook and twitter pages. Call them out for their fraudulent activities and threaten police or legal action. This is what I had to do to get my money, while others are still waiting.

It's clear to me that these guys are crooks and they will likely disappear soon with all your money.
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December 30, 2017, 05:20:33 PM
 #2718

i ask for withrawal to visa 2017-12-25 12:28:53   -366.00 USD   0.69   WITHDRAW, got euros insted of $ on visa on  2017-12-28 , but i dont care, in bank thhey say thats my country regulation is that we get only euros, but dont know.
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December 30, 2017, 06:26:27 PM
 #2719

i ask for withrawal to visa 2017-12-25 12:28:53   -366.00 USD   0.69   WITHDRAW, got euros insted of $ on visa on  2017-12-28 , but i dont care, in bank thhey say thats my country regulation is that we get only euros, but dont know.

Then you are lucky, because I got 13000+ USD instead of 13000+ EUR. So have a loss of 2180EUR, and they are ignoring me for 3 weeks everywhere, on e-mail, on this thread, on twitter, and so on.

Please guys be careful with CEX. They only reply on social media to show as if they are helping you and then they ignore you for 3+ weeks Wink
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December 30, 2017, 06:33:42 PM
 #2720

i ask for withrawal to visa 2017-12-25 12:28:53   -366.00 USD   0.69   WITHDRAW, got euros insted of $ on visa on  2017-12-28 , but i dont care, in bank thhey say thats my country regulation is that we get only euros, but dont know.

Then you are lucky, because I got 13000+ USD instead of 13000+ EUR. So have a loss of 2180EUR, and they are ignoring me for 3 weeks everywhere, on e-mail, on this thread, on twitter, and so on.

Please guys be careful with CEX. They only reply on social media to show as if they are helping you and then they ignore you for 3+ weeks Wink

 IMHO ... they are not ignoring you, it's just that your ticket may still be in the queue, it's a fact they are greatly behind dealing with issues ... they solve the support tickets FIFO

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