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Author Topic: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***  (Read 421533 times)
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vilomajka1070
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January 11, 2018, 08:17:20 AM
 #2781

Hi CEX team,

I am waiting for verification of my USD cryptocapital account and at the same time for withdrawal from 5/1/2018 without any progress. Also ticket was created (599591)
Where is the problem? Such time is not acceptable! In the past in case of EUR cryptocapital account it was only 1 day.

Such response time is not a good sign of your trustfulness.
Please act and solve my issue as soon as possible.

Thanks
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CEX
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January 11, 2018, 10:23:54 AM
 #2782

Hi Cex


i Have a problem about resetting 2FA i open many tickets and send my account informations

many time all i got just auto e-mail it's been almost 1 month but still can't access my verified account

would you help me please i'dont know what to do... Sad


my account name: up106558762


Your issue was escalated. We expect it to be resolved in the shortest time possible.

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CEX
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January 11, 2018, 10:31:33 AM
 #2783

Helllo, Cex.

I sent an e-mail to the support team regarding an issue to my account (Reset 2FA), the username is: travisantonio. I sent all required documents, check that since the last time I sent one, YOU GUYS autoclosed my request and that was almost 6 months ago, I want to withdrawn something from my account and due to that I can't, Jesus. It is just injustifiable how your services are.

The 2FA has been disabled for your account. Sorry for the inconvenience.

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CEX
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January 11, 2018, 10:41:41 AM
 #2784

CEX's business model is completely shady.

I am fully verified, it took a long time, I now have $20K I'd like to withdraw but am now finding out as a US citizen, there is no way to withdraw?!?

Why does your website say "In order to deposit or withdraw USD/EUR/RUB, all users from the USA are obliged to complete identity verification first. This is a mandatory requirement for all account types, including Basic" Huh

Why did Akhil G. (supervisor) tell me to add my card and verify it in order to complete a withdrawal? Do you just respond random things without checking your client's profile??

It is indicated in the Payment Options that the USA belongs to the countries restricted for fiat withdrawals. We regret to say that, but it is only possible to withdraw crypto.

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CEX
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January 11, 2018, 10:44:47 AM
 #2785

Hi CEX team,

I am waiting for verification of my USD cryptocapital account and at the same time for withdrawal from 5/1/2018 without any progress. Also ticket was created (599591)
Where is the problem? Such time is not acceptable! In the past in case of EUR cryptocapital account it was only 1 day.

Such response time is not a good sign of your trustfulness.
Please act and solve my issue as soon as possible.

Thanks

You were responded yesterday by our support team. Your CryptoCapital account is verified. as for the payment, please, note that the system usually processes such payments 3-8 days. Kindly wait until the end of the specified period.

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kabrero
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January 11, 2018, 05:31:52 PM
 #2786

Hi CEX team,

I am waiting for verification of my USD cryptocapital account and at the same time for withdrawal from 5/1/2018 without any progress. Also ticket was created (599591)
Where is the problem? Such time is not acceptable! In the past in case of EUR cryptocapital account it was only 1 day.

Such response time is not a good sign of your trustfulness.
Please act and solve my issue as soon as possible.

Thanks

You were responded yesterday by our support team. Your CryptoCapital account is verified. as for the payment, please, note that the system usually processes such payments 3-8 days. Kindly wait until the end of the specified period.

hey CEX!
WILL YOU SOLVE MY PROBLEM ABOUT THE TRANSACTION OF VERY FEW FEE? I PAID 0.001 BTC TO YOU TO SEND MY GOODS. SUPPORT SAYS THERE IS NOTHING TO DO AND I SHOULD WAIT. ARE YOU KIDDING ME? WHAT KIND OF A COMPANY YOU ARE? STEALING? DO YOU CARE ABOUT YOUR CUSTOMERS? I ALREADY LOST A LOT. ARE YOU HAPPY? MOST OF THE CRYPTO INVESTORS READING THIS. DO YOU CARE THAT YOU LOSE PEOPLE WHO WANT TO INVEST VIA YOUR SERVICE? WHAT IS THIS GREEDY; PAYING ONLY 23 SATS FOR BTC TRANSFER? PEOPLE ARE ATTEMPTING TO CALL POLICE OR GO TO PROSECUTORS? DONT YOU AFRAID OF LEGAL ISSUES? YOU CLAIM THAT YOU SEND BTC IN 1 HOUR TO 24 HOURS. SO, WHERE IS MY BTC FOR GODS SAKE? ITS BEEN 10 DAYS!! SHAME ON YOU!!

https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93
kabrero
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January 11, 2018, 05:41:48 PM
 #2787

CEX!
 you know thay you can solve this by double spend and rbf. do not lie! its not the fault of blockchain. its your fault and greedy. you know how much need to transfer btc.  everybody is waiting for your action!


https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93
bcambo123
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January 11, 2018, 09:26:51 PM
 #2788

It's unbelievable that such a company exists. I don't care wether it is a scam or they just suck but why does the UK let such a miserable company operate on its territory? Imagine the number of people they are pissing off and the amount of stress they cause. Whatever if the issues get solved we should just sue them for the psychological embarrassment they are causing. Even on social media they are retarded. Sorry for the guys having these smaller issues but I'm waiting for a 9k USD withdrawal, other people are waiting for a really long time for huge amounts as well, people have their coins stuck in the blockchain and the market is collpasing and these dicks are just replying to the reatards who lost their 2FA etc... or stuff like that. Priority management seems to be great there.
In any case if someone from CEX could speed up the process on my ticket 618239 maybe I could stop being mega pissed off at you. I've not been waiting for long but I'm not patient anyways. 5 days and my withdrawal is still pending. Is it too fucking complicated to send money to a bank? I can show you if you need. Just give me your address and I'll come to do it myself. Really I think you should just let the people having problems come to your office and fix it themselves since most of the time they seem to know better than you. Making a bank transfer and increasing mining fees on stuck transactions. WHAT IS COMPLICATED WITH THIS??? REALLY....
In any case as I said in my ticket if my withdrawal is still pending by monday and the status has not changed I'll just send my lawyer. I pay an insurance for that so I don't care it's free and sadly such an insurance is necessary to deal with miserable retards like you. I have requested 3 withdraws after yours from other exchanges and they are all in my bank account.
Lost_Guy
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January 11, 2018, 11:56:02 PM
 #2789

Hello CEX.io,

I am writing you today because I still have not received my BTC withdrawal for over a week. In that time, I have pinged you on twitter, Facebook messenger, reddit, your webmaster email, support ticket, and tried to PM you here, but you do not take messages from new members Huh. As of writing this no reply on any communication channel that I have tried. In addition to trying to get a response from you to resolve my issue, I have spent countless hours researching, talking with the fine people of this forum, and exploring options to remedy the issue on my own or with an assist from another user. However, the transaction you sent was so large with such a minimal fee, I cannot get into the free accelerator and to pay for it is ridiculous since it is your irresponsibility that has caused the issue.   

Now I see you posted some brush off responses on the forum to all the complainants about your company. When in reality you refuse to do anything about it. Your refusal to resolve issues leads me to believe one of a few things.

A) Your lack of response, willingness to pay proper fees shows that you have no commitment to your users, respect towards the miners, and care for the entire community. Therefore, should not be operating a business and we should make it our mission to cut you off. 

B) You are a bunch of money grabbers that are scamming people out of their money. So, you do not care about your reputation and are purposefully delaying as well as making mistakes. Therefore, should not be operating a business and we should make it our mission to cut you off. 

C) You are actually just a company of incompetent people that have now idea how to do their jobs as well as be stewards of the community. Therefore, should not be operating a business and we should make it our mission to cut you off. 

To me none of those options are great and I challenge you to prove me wrong by adding a fourth. Start resolving problems today and showing proof. If that can be done, then you are a good company that has made honest mistakes, are overworked with the crypto boom, do care, and should be part of the community.

However, I am a realist, or as some would say a pessimist in disguise. That is why I am beginning to work on filing a cyber fraud report, that will not only include my information, but every complaint that I can find on this board, reddit, and anywhere else to expose you for what you are. Who, knows if or what that will do, but if we the users and community do not start taking action against harmful entities in the ecosystem this will only continue to get worse.

Here is your chance to show us all wrong. I included my txid below and in the off chance you do read this as well as respond, PM and I can give you my CEX.io user, transaction number, and support ticket.

txid:6acdc46c682eefc7cec62417b87604ae2928d4dcebb0b995ebe9018142bafeef

https://blockchain.info/tx/6acdc46c682eefc7cec62417b87604ae2928d4dcebb0b995ebe9018142bafeef


PS. If any members have other ideas from what I have tried, please share.
smallhachi
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January 12, 2018, 07:47:39 AM
 #2790


CEX.IO is a reliable exchange, trusted by over 700,000 users.



Bitcoin Exchange

On CEX.IO you can easily buy, sell and trade Bitcoins, Litecoins, and Ethers, and use convenient payments options, such as credit and debit cards, bank transfers or online banking.

Deposit Options:
  • Visa, MasterCard
  • Wire transfer
  • SEPA transfer

Withdrawal Options:
  • Visa, MasterCard
  • Wire transfer
  • SEPA transfer

Worldwide Coverage
Deposits/withdrawals in fiat currencies are acceptable from all over the world except for Iceland, Vietnam.

Trade Fee
CEX.IO exchange charges variable commissions of 0% to 0.2%.

Trading Pairs:

  • BTC/USD
  • BTC/EUR
  • BTC/GBP
  • BTC/RUB
  • ETH/BTC
  • ETH/USD
  • ETH/EUR
  • LTC/USD
  • LTC/BTC



CEX.IO is a UK-based Bitcoin exchange established in 2013. CEX.IO claims to provide the best experience of buying Bitcoins with credit cards and debit cards. The assertion is based on the exchange’s ideal conditions for quick and successful processing of card payments, the wide range of acceptable payment cards, and numerous positive feedbacks from users. CEX.IO provides steady services backed by cold cryptocurrency storage, financial viability, and profound legal compliance.


Communication channels:
Website:  https://cex.io
Email:  web@cex.io
Wiki: https://en.bitcoin.it/wiki/CEX.IO
Twitter:  https://twitter.com/cex_io
Facebook:  https://www.facebook.com/CEX.IO

It has been weeks since I have made my withdrawal request, and the my bank still hasn't received it.  CEX is a SCAM or what?

kabrero
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January 12, 2018, 09:24:22 AM
 #2791

Transaction rejected by our node. Reason: Transaction was previously accepted but has been pruned from our database.

This is what i see on blockchain about my transaction from cexio. İ checked my account on cexio but there is no BTC balance. Does it looks like cexio is fixing transaction problem? Should i worry more than i worried last 10 days?


https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93
dejavoodoo
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January 12, 2018, 01:06:15 PM
 #2792

Hi Cex


i Have a problem about resetting 2FA i open many tickets and send my account informations

many time all i got just auto e-mail it's been almost 1 month but still can't access my verified account

would you help me please i'dont know what to do... Sad


my account name: up106558762


Your issue was escalated. We expect it to be resolved in the shortest time possible.

i sent my photos and documents (again) hope you can solve this issue ASAP

thank you for your concern.
dronsf
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January 12, 2018, 02:38:40 PM
 #2793

CEX's business model is completely shady.

I am fully verified, it took a long time, I now have $20K I'd like to withdraw but am now finding out as a US citizen, there is no way to withdraw?!?

Why does your website say "In order to deposit or withdraw USD/EUR/RUB, all users from the USA are obliged to complete identity verification first. This is a mandatory requirement for all account types, including Basic" Huh

Why did Akhil G. (supervisor) tell me to add my card and verify it in order to complete a withdrawal? Do you just respond random things without checking your client's profile??

It is indicated in the Payment Options that the USA belongs to the countries restricted for fiat withdrawals. We regret to say that, but it is only possible to withdraw crypto.

Then you should update your site - "In order to deposit or withdraw USD/EUR/RUB, all users from the USA are obliged to complete identity verification first. This is a mandatory requirement for all account types, including Basic"
kabrero
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January 12, 2018, 04:37:55 PM
 #2794

after 10 days i got my btc. i guess they solved the issue manually. i lost money at the end. i will not thank you. you dont hav any excuse. you have to be professional. i am not sure about using your service anymore. good luck to others about the crypto and fiat withdrawels.
ARTHurt
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January 12, 2018, 04:40:09 PM
 #2795

after 10 days i got my btc. i guess they solved the issue manually. i lost money at the end. i will not thank you. you dont hav any excuse. you have to be professional. i am not sure about using your service anymore. good luck to others about the crypto and fiat withdrawels.

Happy to hear you got your BTC!
CEX
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January 12, 2018, 05:03:50 PM
 #2796

Hi Cex


i Have a problem about resetting 2FA i open many tickets and send my account informations

many time all i got just auto e-mail it's been almost 1 month but still can't access my verified account

would you help me please i'dont know what to do... Sad


my account name: up106558762


Your issue was escalated. We expect it to be resolved in the shortest time possible.

i sent my photos and documents (again) hope you can solve this issue ASAP

thank you for your concern.


Your 2FA was disabled.

Buy/sell BTC and ETH using your Visa/Mastercard. Instant payments, low fees, worldwide coverage, 100% secure. Register
Join Bitcoin Affiliate program! Invite users and get 30% lifetime bonus. Join now
ARTHurt
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January 12, 2018, 05:34:04 PM
 #2797

Hi Cex,

Thanks for being online on the forum.

Currently the SEPA withdrawal requests use to stay in "Pending" for about 3 days.
It used to be 1 day delay not long time ago...

Can you please give an estimation when to expect a speed-up confirmations?

Thanks in advance,

bcambo123
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January 12, 2018, 06:02:01 PM
 #2798

Hi Cex,

Thanks for being online on the forum.

Currently the SEPA withdrawal requests use to stay in "Pending" for about 3 days.
It used to be 1 day delay not long time ago...

Can you please give an estimation when to expect a speed-up confirmations?

Thanks in advance,



Just join us. There is the following group on Facebook: Cex.io Fraudulent Scam Exchange.
We are starting a legal action to get our money back and get this joke exchange closed...
The more we are the better.
ARTHurt
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January 12, 2018, 06:31:04 PM
 #2799

Hi Cex,

Thanks for being online on the forum.

Currently the SEPA withdrawal requests use to stay in "Pending" for about 3 days.
It used to be 1 day delay not long time ago...

Can you please give an estimation when to expect a speed-up confirmations?

Thanks in advance,



Just join us. There is the following group on Facebook: Cex.io Fraudulent Scam Exchange.
We are starting a legal action to get our money back and get this joke exchange closed...
The more we are the better.

Well, thanks for the invite but so far I'm not in this position...
I've got paid by cex every single time, for every penny, even if I had to wait one month+ at some point.

I totally agree they are extremely slow responsive, slow resolving, difficult to communicate and understand the isssue or avoiding straight answers etc. but never kept 1 penny from what I withdraw.

The biggest problem is the slowness in everything, from communicating to resolving issues ending with deposit/withdrawal times and confirmation delays.

They have a huge PR problem which once they'll ever solve, it will make an awesome exchange as it used to be back in 2013...
But probably this is just the Russian way to handle a business, who knows...

Serpens66
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January 12, 2018, 06:45:50 PM
 #2800

https://blog.cex.io/cryptonews/bitcoin-transactions-pushed-16934

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binance.com hat nun auch SEPA und EUR Paare! Mit dem RefLink bekommst du 5% Rabatt auf die Tradinggebühren!
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