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Author Topic: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***  (Read 421533 times)
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ithisut
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January 12, 2018, 07:28:18 PM
 #2801

Hi Cex


i Have a problem about resetting 2FA i open many tickets and send my account informations

many time all i got just auto e-mail it's been almost 1 month but still can't access my verified account

would you help me please i'dont know what to do... Sad


my account name: up106558762


Your issue was escalated. We expect it to be resolved in the shortest time possible.

i sent my photos and documents (again) hope you can solve this issue ASAP

thank you for your concern.


Your 2FA was disabled.

I am also having the same problem. I opened a ticket to disable my 2FA and I have already sent my documents and photos about a month ago.

Request #377099

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Aedil
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January 12, 2018, 11:11:23 PM
 #2802

I made a bank transfer to cex.io a almost 2 months ago and still nothing is showing up in my account.
I've opened around 5 cases they are just leaving me with automated messages saying they have escalated the issue to the correspondent team, but no answer ...

Anyone here had same experience or can help me recover my money ...



CEX.IO please reply to your users

UserID: up107782018

Request ID(s):
- 560897
- 606579
- 507126
- 423718
- 456442
- 462448
vilomajka1070
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January 12, 2018, 11:46:09 PM
 #2803

Hi CEX team,

I am waiting for verification of my USD cryptocapital account and at the same time for withdrawal from 5/1/2018 without any progress. Also ticket was created (599591)
Where is the problem? Such time is not acceptable! In the past in case of EUR cryptocapital account it was only 1 day.

Such response time is not a good sign of your trustfulness.
Please act and solve my issue as soon as possible.

Thanks

You were responded yesterday by our support team. Your CryptoCapital account is verified. as for the payment, please, note that the system usually processes such payments 3-8 days. Kindly wait until the end of the specified period.

Are you sure we are talking about the same ticket? Because the reply of your support team was to my another ticket - EUR withdrawal. But I still have problem with my USD withdrawal to my USD Crypto Capital account.
Are you sure, that my USD Crypto Capital account is verified too? Not only my EUR CC account? Because by verification of my EUR CC account I was informed about that by your team via mail. But now, by USD CC account verification I have no replies (except automated) from your team since 5/1/2018.

So once again my question - is my USD Crypto Capital Account really verified? (again, I am not talking about my EUR Crypto Capital account)

BTW, mentioned 3-8 days period has passed. I hope my request will be processed in a very short time.
Symbolic
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January 13, 2018, 05:51:02 AM
 #2804

Hi Cex,

I submitted 7 documents for Verify Plus. This can a quick ticket to solve. Please let me know when done.

up113889306

Cheers,
dejavoodoo
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January 13, 2018, 06:32:18 AM
 #2805

Hi Cex


i Have a problem about resetting 2FA i open many tickets and send my account informations

many time all i got just auto e-mail it's been almost 1 month but still can't access my verified account

would you help me please i'dont know what to do... Sad


my account name: up106558762


Your issue was escalated. We expect it to be resolved in the shortest time possible.

i sent my photos and documents (again) hope you can solve this issue ASAP

thank you for your concern.


Your 2FA was disabled.

thank you now i can access my account.
casg
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January 13, 2018, 02:20:55 PM
 #2806

Helllo, Cex.

I sent an e-mail to the support team regarding an issue to my account (Reset 2FA), the username is: travisantonio. I sent all required documents, check that since the last time I sent one, YOU GUYS autoclosed my request and that was almost 6 months ago, I want to withdrawn something from my account and due to that I can't, Jesus. It is just injustifiable how your services are.

The 2FA has been disabled for your account. Sorry for the inconvenience.

Hey, I am having the same 2fa issue. I have also provided every required document.

   
account name: up113056942

Looking forward for the solution.
reorpior
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January 13, 2018, 07:44:57 PM
 #2807

I have made several requests to withdraw USD to my MasterCard which I used for deposit. But every time it is rejected. Bank support said, that the problem is not on their side and I have no limits for my card.
CEX.IO support just sends me auto generated answers.

Why do you send me the same answer every time?
I already have created the new ticket with  "mastercard_withdrawal_01" in the text but you answer me again - if I have a visa / if I have mastercard.
I have a Master Card. How can I finally get my money??

As I can see now, CEX.IO is just a scam, which creators are going to rob the users.

up115148891
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January 14, 2018, 01:53:30 AM
 #2808

Hi CEX.IO,

Would you please take care of the ticket #616454. I am still waiting my transaction 5387865539.

Thanks.
Symbolic
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January 14, 2018, 07:06:08 AM
 #2809

I see quiet few complains about bank wire transfer out of Cex.io.

Has anyone had a pleasant experience with Cex.io using wire transfer?

I am looking to get Euro wire transfer to my Canadian Euro account.

*I have given up on their USD bank withdrawal since all USD must go through a corresponding US bank and US is not in their list of countries.
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January 14, 2018, 08:51:38 AM
Last edit: January 14, 2018, 10:15:50 AM by trueboris
 #2810

I have made several requests to withdraw USD to my MasterCard which I used for deposit. But every time it is rejected. Bank support said, that the problem is not on their side and I have no limits for my card.
CEX.IO support just sends me auto generated answers.

Why do you send me the same answer every time?
I already have created the new ticket with  "mastercard_withdrawal_01" in the text but you answer me again - if I have a visa / if I have mastercard.
I have a Master Card. How can I finally get my money??

As I can see now, CEX.IO is just a scam, which creators are going to rob the users.

up115148891

Have yoo tried to make a new deposit with the card and in currency you intend to use for withdrawal like the withdrawal page says? It helped for me.

I am now waiting for VISA withdrawal, which is marked as Completed. But still don't have it on my card. Guys, how much time it took to you to get your withdrawal?

UPDATE: just got the withdrawal on my VISA card, it took 4 days.
Astargath
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January 14, 2018, 12:16:35 PM
 #2811

I see quiet few complains about bank wire transfer out of Cex.io.

Has anyone had a pleasant experience with Cex.io using wire transfer?

I am looking to get Euro wire transfer to my Canadian Euro account.

*I have given up on their USD bank withdrawal since all USD must go through a corresponding US bank and US is not in their list of countries.

I don't think anyone has a pleasant experience with cex.io using anything. They are extremely slow with any process, use bitstamp or something else, they are not reliable right now. 1 month for my verification process and it's only a paper, that's just ridiculous.

\\\\\...COIN.....
...CURB...
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         ▀▀▀████████████▀▀▀
........NEWS, UPDATES, & ICO'S........
...FROM ALL THE PROJECTS YOU LOVE...
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/////
ithisut
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January 14, 2018, 02:07:22 PM
 #2812

Hi Cex


i Have a problem about resetting 2FA i open many tickets and send my account informations

many time all i got just auto e-mail it's been almost 1 month but still can't access my verified account

would you help me please i'dont know what to do... Sad


my account name: up106558762


Your issue was escalated. We expect it to be resolved in the shortest time possible.

i sent my photos and documents (again) hope you can solve this issue ASAP

thank you for your concern.


Your 2FA was disabled.

I am also having the same problem. I opened a ticket to disable my 2FA and I have already sent my documents and photos about a month ago.

Request #377099



I received today an email asking for a photo with the document in a better quality. I sent this photo again.

I am still waiting for 2FA disabling.

Request #503799
Symbolic
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January 14, 2018, 02:36:32 PM
 #2813

Hi CEX team,

I am waiting for verification of my USD cryptocapital account and at the same time for withdrawal from 5/1/2018 without any progress. Also ticket was created (599591)
Where is the problem? Such time is not acceptable! In the past in case of EUR cryptocapital account it was only 1 day.

Such response time is not a good sign of your trustfulness.
Please act and solve my issue as soon as possible.

Thanks

You were responded yesterday by our support team. Your CryptoCapital account is verified. as for the payment, please, note that the system usually processes such payments 3-8 days. Kindly wait until the end of the specified period.

Are you sure we are talking about the same ticket? Because the reply of your support team was to my another ticket - EUR withdrawal. But I still have problem with my USD withdrawal to my USD Crypto Capital account.
Are you sure, that my USD Crypto Capital account is verified too? Not only my EUR CC account? Because by verification of my EUR CC account I was informed about that by your team via mail. But now, by USD CC account verification I have no replies (except automated) from your team since 5/1/2018.

So once again my question - is my USD Crypto Capital Account really verified? (again, I am not talking about my EUR Crypto Capital account)

BTW, mentioned 3-8 days period has passed. I hope my request will be processed in a very short time.

How is the time frame for Crypto Capital? I see a lot of bad things said about Crypto Capital. How is your experience with Crypto Capital (using it to transfer money between exchanges and not withdraw)?

I am particularly interested to know how long it takes to withdraw from Cex.io to Crypto Capital?

And how long it takes to deposit from Crypto Capital to another exchange?

Thanks,
ARTHurt
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January 14, 2018, 03:35:25 PM
 #2814

Hi CEX team,

I am waiting for verification of my USD cryptocapital account and at the same time for withdrawal from 5/1/2018 without any progress. Also ticket was created (599591)
Where is the problem? Such time is not acceptable! In the past in case of EUR cryptocapital account it was only 1 day.

Such response time is not a good sign of your trustfulness.
Please act and solve my issue as soon as possible.

Thanks

You were responded yesterday by our support team. Your CryptoCapital account is verified. as for the payment, please, note that the system usually processes such payments 3-8 days. Kindly wait until the end of the specified period.

Are you sure we are talking about the same ticket? Because the reply of your support team was to my another ticket - EUR withdrawal. But I still have problem with my USD withdrawal to my USD Crypto Capital account.
Are you sure, that my USD Crypto Capital account is verified too? Not only my EUR CC account? Because by verification of my EUR CC account I was informed about that by your team via mail. But now, by USD CC account verification I have no replies (except automated) from your team since 5/1/2018.

So once again my question - is my USD Crypto Capital Account really verified? (again, I am not talking about my EUR Crypto Capital account)

BTW, mentioned 3-8 days period has passed. I hope my request will be processed in a very short time.

How is the time frame for Crypto Capital? I see a lot of bad things said about Crypto Capital. How is your experience with Crypto Capital (using it to transfer money between exchanges and not withdraw)?

I am particularly interested to know how long it takes to withdraw from Cex.io to Crypto Capital?

And how long it takes to deposit from Crypto Capital to another exchange?

Thanks,

Don't ever touch CC. Honestly!
EvgenyV
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January 15, 2018, 08:17:42 AM
 #2815

Dear CEX!
My account is up108166678. I'm waiting for Verified Plus status for more than 1,5 month.
Verification ticket number is 415372.
Need assistance!
CEX
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January 15, 2018, 11:51:32 AM
 #2816

Hi Cex


i Have a problem about resetting 2FA i open many tickets and send my account informations

many time all i got just auto e-mail it's been almost 1 month but still can't access my verified account

would you help me please i'dont know what to do... Sad


my account name: up106558762

The 2FA was disabled.

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Symbolic
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January 15, 2018, 02:03:05 PM
 #2817

Hi Cex


i Have a problem about resetting 2FA i open many tickets and send my account informations

many time all i got just auto e-mail it's been almost 1 month but still can't access my verified account

would you help me please i'dont know what to do... Sad


my account name: up106558762

The 2FA was disabled.

Reply with quote  Edit message  Delete message  #2848
Hi Cex,

I submitted 7 documents for Verify Plus. This can a quick ticket to solve. Please let me know when done.

up113889306

Please let us know time frame.

Cheers,

Astargath
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January 15, 2018, 08:24:45 PM
 #2818

Rofl, so I was already verified on everything but ''Proof of residence'' I submitted a valid proof of residence document and now they are saying that my passport is expired, well no shit, I did my first verification years ago, what a joke of an exchange.

\\\\\...COIN.....
...CURB...
         ▄▄▄████████████▄▄▄
      ▄██████████████████████▄
    ▄█████▀▀▀          ▀▀▀█████▄
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      ▀██████████████████████▀
         ▀▀▀████████████▀▀▀
........NEWS, UPDATES, & ICO'S........
...FROM ALL THE PROJECTS YOU LOVE...
▄▄█████████████████████████████████████████████████████████████████████████████████████▄▄
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ithisut
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January 15, 2018, 08:46:38 PM
 #2819

Sorry for writing that again, but I have still no answer.

I opened a ticket to disable my 2FA and I have already sent my documents and photos, after that I received an email asking for a photo
with the document in a better quality and I also have sent it.

I am still waiting for 2FA disabling for more than a month.

Requests #377099
              #503799
LongHodler
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January 15, 2018, 11:24:32 PM
 #2820

I am still waiting my transaction 5387865539 to be sent.

Will you do it today?
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