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Author Topic: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***  (Read 421538 times)
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Symbolic
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January 15, 2018, 11:49:10 PM
 #2821

All other exchanges including Bitfinex have opened New Registeration now. Is Cex next and soon? Are the long list of tickets taken care of now?
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vilomajka1070
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January 16, 2018, 06:48:09 AM
Last edit: January 16, 2018, 07:07:22 AM by vilomajka1070
 #2822

Hi CEX team,

I am waiting for verification of my USD cryptocapital account and at the same time for withdrawal from 5/1/2018 without any progress. Also ticket was created (599591)
Where is the problem? Such time is not acceptable! In the past in case of EUR cryptocapital account it was only 1 day.

Such response time is not a good sign of your trustfulness.
Please act and solve my issue as soon as possible.

Thanks

You were responded yesterday by our support team. Your CryptoCapital account is verified. as for the payment, please, note that the system usually processes such payments 3-8 days. Kindly wait until the end of the specified period.

Are you sure we are talking about the same ticket? Because the reply of your support team was to my another ticket - EUR withdrawal. But I still have problem with my USD withdrawal to my USD Crypto Capital account.
Are you sure, that my USD Crypto Capital account is verified too? Not only my EUR CC account? Because by verification of my EUR CC account I was informed about that by your team via mail. But now, by USD CC account verification I have no replies (except automated) from your team since 5/1/2018.

So once again my question - is my USD Crypto Capital Account really verified? (again, I am not talking about my EUR Crypto Capital account)

BTW, mentioned 3-8 days period has passed. I hope my request will be processed in a very short time.

Hi Cex!
Are you kidding me?!
You told me my CC account is verified and I have to wait 3-8 days for withdrawal confirmation. Then you didn't answer my question.
And now, after 11 days my withdrawal has been rejected! Why??? Give me a reason, please!
I am very unsatisfied with your attitude.
AndreyEf
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January 16, 2018, 07:55:31 AM
 #2823

Deposited long time ago. Bought BTC. Then Sold.
Verified account and Card.

When I started trying to withdraw USD to my Card (not in the list of blocked countries) (under 2000$) I started receiving ridiculous errors.

The mos recent is this one.

After entering Google Authenticator code instead of a transaction I got "Initial transaction was not found." WHAT?

Obviously this will take days, if not month to solve!

I see this as done intentionally.

Obviously now I just want to leave, and if I leave with all of my money, I got Lucky!
CEX
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January 16, 2018, 12:32:09 PM
 #2824

Sorry for writing that again, but I have still no answer.

I opened a ticket to disable my 2FA and I have already sent my documents and photos, after that I received an email asking for a photo
with the document in a better quality and I also have sent it.

I am still waiting for 2FA disabling for more than a month.

Requests #377099
              #503799

We have set higher priority to the ticket, and hope that the issue will be resolved soon.

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CEX
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January 16, 2018, 12:33:23 PM
 #2825

I am still waiting my transaction 5387865539 to be sent.

Will you do it today?

Unfortunately, I am not able to speed up the transactions. The single thing I can do is to escalate your ticket to the responsible department. Please, tell us your user ID or support ticket number.

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CEX
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January 16, 2018, 12:39:37 PM
 #2826

Hi CEX team,

I am waiting for verification of my USD cryptocapital account and at the same time for withdrawal from 5/1/2018 without any progress. Also ticket was created (599591)
Where is the problem? Such time is not acceptable! In the past in case of EUR cryptocapital account it was only 1 day.

Such response time is not a good sign of your trustfulness.
Please act and solve my issue as soon as possible.

Thanks

You were responded yesterday by our support team. Your CryptoCapital account is verified. as for the payment, please, note that the system usually processes such payments 3-8 days. Kindly wait until the end of the specified period.

Are you sure we are talking about the same ticket? Because the reply of your support team was to my another ticket - EUR withdrawal. But I still have problem with my USD withdrawal to my USD Crypto Capital account.
Are you sure, that my USD Crypto Capital account is verified too? Not only my EUR CC account? Because by verification of my EUR CC account I was informed about that by your team via mail. But now, by USD CC account verification I have no replies (except automated) from your team since 5/1/2018.

So once again my question - is my USD Crypto Capital Account really verified? (again, I am not talking about my EUR Crypto Capital account)

BTW, mentioned 3-8 days period has passed. I hope my request will be processed in a very short time.

Hi Cex!
Are you kidding me?!
You told me my CC account is verified and I have to wait 3-8 days for withdrawal confirmation. Then you didn't answer my question.
And now, after 11 days my withdrawal has been rejected! Why??? Give me a reason, please!
I am very unsatisfied with your attitude.

We provided you with the response from the ticket that you left here. As for now, while you have created a new ticket, you have already received the response. It should be resolved in the shortest time possible.

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CEX
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January 16, 2018, 12:42:11 PM
 #2827

Deposited long time ago. Bought BTC. Then Sold.
Verified account and Card.

When I started trying to withdraw USD to my Card (not in the list of blocked countries) (under 2000$) I started receiving ridiculous errors.

The mos recent is this one.

After entering Google Authenticator code instead of a transaction I got "Initial transaction was not found." WHAT?

Obviously this will take days, if not month to solve!

I see this as done intentionally.

Obviously now I just want to leave, and if I leave with all of my money, I got Lucky!

Please, clarify when you have added a card and verified it. If it was done before December 29, you need to either resubmit the card for verification or make an initial deposit from the card in the currency you would like to withdraw. If it does not help, kindly tell us your user ID or support ticket so that we were able to assist.

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casg
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January 16, 2018, 12:52:25 PM
 #2828

If it does not help, kindly tell us your user ID or support ticket so that we were able to assist.

any updates about mine?

2fa issue, i provided every paperwork.
account name: up113056942
Symbolic
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January 16, 2018, 01:57:21 PM
 #2829

Hi Cex,

Please escalate my Verify Plus issue to proper department.

up113889306

I have emailed back all documents to vp@cex and also via a ticket but no response.

I think it's deserving that you take a look.

Thanks,
LongHodler
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January 16, 2018, 02:28:25 PM
 #2830

I am still waiting my transaction 5387865539 to be sent.

Will you do it today?

Unfortunately, I am not able to speed up the transactions. The single thing I can do is to escalate your ticket to the responsible department. Please, tell us your user ID or support ticket number.

OK. My user ID is up113940437.
Also please respond to my ticket 616520 and 616454.

Thanks.
AndreyEf
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January 16, 2018, 02:44:06 PM
 #2831

Quote
initial deposit from the card in the currency you would like to withdraw

1 dollar OK?
Symbolic
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January 16, 2018, 06:15:20 PM
 #2832

$20 minimum is what system allows.
AndreyEf
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January 16, 2018, 09:13:28 PM
 #2833

It looks like I can withdraw now.

In the world of bitcurrency when you can't withdraw you go nuts ^)
ithisut
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January 17, 2018, 11:27:28 AM
 #2834

Sorry for writing that again, but I have still no answer.

I opened a ticket to disable my 2FA and I have already sent my documents and photos, after that I received an email asking for a photo
with the document in a better quality and I also have sent it.

I am still waiting for 2FA disabling for more than a month.

Requests #377099
              #503799

We have set higher priority to the ticket, and hope that the issue will be resolved soon.

The support answer was: Unfortunately, we cannot accept the photo you provided since the document was issued more than 10 years ago.

It's clear that the issue date on the document is March 2017.

I am still waiting for 2FA disable.
Symbolic
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January 18, 2018, 12:27:47 AM
Last edit: January 18, 2018, 01:18:55 AM by Symbolic
 #2835

Hi Cex,

Please give me an update my ticket: 609240
My ID: up113889306

*That is if there is interest in crypto markets still and if Cex is still interested to be in business in this slaughter house Smiley

Thanks,

CEX
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January 18, 2018, 12:54:43 PM
 #2836

If it does not help, kindly tell us your user ID or support ticket so that we were able to assist.

any updates about mine?

2fa issue, i provided every paperwork.
account name: up113056942


We have escalated your case. Please wait for the updates.

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CEX
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January 18, 2018, 01:06:39 PM
 #2837

Hi Cex


i Have a problem about resetting 2FA i open many tickets and send my account informations

many time all i got just auto e-mail it's been almost 1 month but still can't access my verified account

would you help me please i'dont know what to do... Sad


my account name: up106558762

The 2FA was disabled.

Reply with quote  Edit message  Delete message  #2848
Hi Cex,

I submitted 7 documents for Verify Plus. This can a quick ticket to solve. Please let me know when done.

up113889306

Please let us know time frame.

Cheers,



I would be happy to help with the case, still, there is a queue, and you need to wait till the case is reviewed.

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CEX
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January 18, 2018, 01:12:20 PM
 #2838

I am still waiting my transaction 5387865539 to be sent.

Will you do it today?

I am not sending the transactions personally, but I can escalate your case to the Finance department if you tell us your user ID or ticket number.

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CEX
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January 18, 2018, 01:14:55 PM
 #2839

Sorry for writing that again, but I have still no answer.

I opened a ticket to disable my 2FA and I have already sent my documents and photos, after that I received an email asking for a photo
with the document in a better quality and I also have sent it.

I am still waiting for 2FA disabling for more than a month.

Requests #377099
              #503799

We have set higher priority to the ticket, and hope that the issue will be resolved soon.

The support answer was: Unfortunately, we cannot accept the photo you provided since the document was issued more than 10 years ago.

It's clear that the issue date on the document is March 2017.

I am still waiting for 2FA disable.

As we can see, the 2FA was disabled.

Buy/sell BTC and ETH using your Visa/Mastercard. Instant payments, low fees, worldwide coverage, 100% secure. Register
Join Bitcoin Affiliate program! Invite users and get 30% lifetime bonus. Join now
Symbolic
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January 18, 2018, 03:01:41 PM
 #2840

Quote

Reply with quote  Edit message  Delete message  #2848
Hi Cex,

I submitted 7 documents for Verify Plus. This can a quick ticket to solve. Please let me know when done.

up113889306

Please let us know time frame.

Cheers,



Quote
I would be happy to help with the case, still, there is a queue, and you need to wait till the case is reviewed.

Thanks for the reply CEX. What is the typical wait time today for Verify Plus?
You did me a favor by not processing this ticket as I survived the bloodbath of last few days Smiley
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