**CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***

[RC_Crypro]

Hello,
According to news, USD and GBP withdrawals are disabled, EUR is not. However, Crypto Capital withdrawals are open regardless of currency. Is Crypto Capital withdrawals processed in the same day?

NO!!! Stay far away from Crypto Capital!!!!

It's f#cking dark hole... there is way IN and no out...
Missing $ 9 980 for 31 business days - 7 weeks sicnce Dec, 14th 2017

[1615097360]

1615097360

[1615097360]

1615097360

[bitskytr]

edit: 01/02/2018

all of my outstanding transactions have been made with the current bank account as of today, but the time varies between 7 bank days and 3 bank days.


all my money bank account at the end.

[cointicker]

Dear Cex,

Up to now, I have perfectly withdrawal my money via VISA withdrawals and all transactions added to my bank account in 2 days, but since 25th of January I made 7 withdrawals and none of them added to my bank account, all payments are accepted in your side, but when I call to the bank they say; there is no incoming payment to my VISA. I opened tickets but automatic answer responded and closed the ticket. In conclusion I didn't received any payment, I reaaly need your assistance because I have delayed several personal utility and loan payments because of your payment delays.

Followings are my payment details;

2018-01-27 18:42:26   2018-01-27 18:42:28   5532599252   withdrawal   USD   -941.64 USD   Card   Sent   Your withdrawal has been sent.

2018-01-27 18:23:35   2018-01-27 18:23:37   5532506179   withdrawal   USD   -2000.00 USD   Card   Sent   Your withdrawal has been sent.

2018-01-27 02:45:11   2018-01-27 02:45:14   5528358960   withdrawal   USD   -1056.21 USD   Card   Sent   Your withdrawal has been sent.

2018-01-26 17:25:18   2018-01-26 17:25:21   5525799017   withdrawal   USD   -964.21 USD   Card   Sent   Your withdrawal has been sent.

2018-01-26 12:57:30   2018-01-26 12:57:33   5524410626   withdrawal   USD   -968.96 USD   Card   Sent   Your withdrawal has been sent.

2018-01-25 16:27:33   2018-01-25 16:27:36   5518736960   withdrawal   USD   -1915.93 USD   Card   Sent   Your withdrawal has been sent.

Could you please have a look and give some information about my above mentioned withdrawals ?
Thanks in advance

Please note that card withdrawals are currently taking up to 3 business days. If they do not appear on your bank account tomorrow, we will try to investigate the case.

I didn't received any payment yet , could you please investigate about my withdrawals? I already opened several ticekets and each time I got auto responses My Request:653243

[Kutillo]

Hello I have not been able withdraw my Eth for 5 hours because confirmation emails have not been coming...
This is the 2nd time this week... I missed 2 ICO's because of this...
It is incredible... After fiat and crytocapital, we are not able to withdraw e currency either...
Please solve the problem asap...
I have opened a new ticket and also replied to earlier one..

up110029869
Ticket No: 656834

PS All email adresses of Cex are whitelisted already

[CEX]

Hello I have not been able withdraw my Eth for 5 hours because confirmation emails have not been coming...
This is the 2nd time this week... I missed 2 ICO's because of this...
It is incredible... After fiat and crytocapital, we are not able to withdraw e currency either...
Please solve the problem asap...
I have opened a new ticket and also replied to earlier one..

up110029869
Ticket No: 656834

PS All email adresses of Cex are whitelisted already

We are aware of the situation and are working on its resolution. Still, we cannot give any ETA. Please accept our apologies for such a delay.

[CEX]

Dear Cex,

Up to now, I have perfectly withdrawal my money via VISA withdrawals and all transactions added to my bank account in 2 days, but since 25th of January I made 7 withdrawals and none of them added to my bank account, all payments are accepted in your side, but when I call to the bank they say; there is no incoming payment to my VISA. I opened tickets but automatic answer responded and closed the ticket. In conclusion I didn't received any payment, I reaaly need your assistance because I have delayed several personal utility and loan payments because of your payment delays.

Followings are my payment details;

2018-01-27 18:42:26   2018-01-27 18:42:28   5532599252   withdrawal   USD   -941.64 USD   Card   Sent   Your withdrawal has been sent.

2018-01-27 18:23:35   2018-01-27 18:23:37   5532506179   withdrawal   USD   -2000.00 USD   Card   Sent   Your withdrawal has been sent.

2018-01-27 02:45:11   2018-01-27 02:45:14   5528358960   withdrawal   USD   -1056.21 USD   Card   Sent   Your withdrawal has been sent.

2018-01-26 17:25:18   2018-01-26 17:25:21   5525799017   withdrawal   USD   -964.21 USD   Card   Sent   Your withdrawal has been sent.

2018-01-26 12:57:30   2018-01-26 12:57:33   5524410626   withdrawal   USD   -968.96 USD   Card   Sent   Your withdrawal has been sent.

2018-01-25 16:27:33   2018-01-25 16:27:36   5518736960   withdrawal   USD   -1915.93 USD   Card   Sent   Your withdrawal has been sent.

Could you please have a look and give some information about my above mentioned withdrawals ?
Thanks in advance

Please note that card withdrawals are currently taking up to 3 business days. If they do not appear on your bank account tomorrow, we will try to investigate the case.

I didn't received any payment yet , could you please investigate about my withdrawals? I already opened several ticekets and each time I got auto responses My Request:653243

Kindly update us on the status of your withdrawals.

[CEX]

Hello,
According to news, USD and GBP withdrawals are disabled, EUR is not. However, Crypto Capital withdrawals are open regardless of currency. Is Crypto Capital withdrawals processed in the same day?

NO!!! Stay far away from Crypto Capital!!!!

It's f#cking dark hole... there is way IN and no out...
Missing $ 9 980 for 31 business days - 7 weeks sicnce Dec, 14th 2017

This issue is on the side of our payment partner and we are not able to impact it. Please wait until your transaction is finally processed by payment service provider.

[martinlee18]

Ok, so my USD transfer was canceled, the funds credited back to my CEX account (after more than 1 month from transfer request), and all USD withdrawals are suspended.
This is the email where they suggest alternatives:

Dear user,
We would like to inform that your wire withdrawal with the status “Sent” was recently rejected. The funds were credited to your CEX.IO balance.

What is the Reason?
Currently, our USD and GBP wire payment processor is overloaded with requests. So, we have decided to reject your withdrawal so that your funds are not stuck in the banking system.
We fully understand that it will cause certain inconvenience, but we do take care of the safety of your funds and cannot support inadequate processing timeframes.

How to Withdraw my Money?
Please pay attention that USD and GBP wire withdrawals are temporarily suspended. While we are working on re-enabling USD and GBP wire withdrawals, you are welcome to use another withdrawal method:
- to your card;
- in crypto;
- in EURO using SEPA payment option (it is working properly).

Kindly note that we have increased the withdrawal limits for transfers in EUR. The updated information can be found in our Payment Options section.
We are grateful for your patience and understanding.
Best regards, CEX.IO Team

So could please anyone from CEX explain how to perform the EURO SEPA withdrawal with USD funds on cex???(the method in red)

I really hope it is possible to proceed with that method as they suggest, otherwise this it would look like another confusing/delaying move from cex support (like when they told me the USD have been wired to me, on Jan 12th... and was simply not true)

Hello Cex, any feedback on this? You suggest to use EUR SEPA for people like me with USD funds blocked on Cex... how does that work?

[Serpens66]

@Cex:
Today your withdrawal confirmation emails are delayed by several hours! Impossible to do a withdrawal that way, cause the link expires...

[cointicker]

Dear Cex,

Up to now, I have perfectly withdrawal my money via VISA withdrawals and all transactions added to my bank account in 2 days, but since 25th of January I made 7 withdrawals and none of them added to my bank account, all payments are accepted in your side, but when I call to the bank they say; there is no incoming payment to my VISA. I opened tickets but automatic answer responded and closed the ticket. In conclusion I didn't received any payment, I reaaly need your assistance because I have delayed several personal utility and loan payments because of your payment delays.

Followings are my payment details;

2018-01-27 18:42:26   2018-01-27 18:42:28   5532599252   withdrawal   USD   -941.64 USD   Card   Sent   Your withdrawal has been sent.

2018-01-27 18:23:35   2018-01-27 18:23:37   5532506179   withdrawal   USD   -2000.00 USD   Card   Sent   Your withdrawal has been sent.

2018-01-27 02:45:11   2018-01-27 02:45:14   5528358960   withdrawal   USD   -1056.21 USD   Card   Sent   Your withdrawal has been sent.

2018-01-26 17:25:18   2018-01-26 17:25:21   5525799017   withdrawal   USD   -964.21 USD   Card   Sent   Your withdrawal has been sent.

2018-01-26 12:57:30   2018-01-26 12:57:33   5524410626   withdrawal   USD   -968.96 USD   Card   Sent   Your withdrawal has been sent.

2018-01-25 16:27:33   2018-01-25 16:27:36   5518736960   withdrawal   USD   -1915.93 USD   Card   Sent   Your withdrawal has been sent.

Could you please have a look and give some information about my above mentioned withdrawals ?
Thanks in advance

Please note that card withdrawals are currently taking up to 3 business days. If they do not appear on your bank account tomorrow, we will try to investigate the case.

I didn't received any payment yet , could you please investigate about my withdrawals? I already opened several ticekets and each time I got auto responses My Request:653243

Kindly update us on the status of your withdrawals.

All payments received today, thank you CEX for your patiance and understanding behaviour

[segafanatik]

Card verified and bank account too. Need to deposit for whithdrawal...

[inskraer]

I use CEX and was not problems at all. I fill up small amounts through visa and all well

[kornelia--]

I use CEX and was not problems at all. I fill up small amounts through visa and all well

Id like to ask how long doest it take to withrawal fiat to Serbian bank account ?
what the minimum ? (Euro)
im totally verify ,im just about to send my first transaction.

thanks

[MICRO]

I use CEX and was not problems at all. I fill up small amounts through visa and all well

Id like to ask how long doest it take to withrawal fiat to Serbian bank account ?
what the minimum ? (Euro)
im totally verify ,im just about to send my first transaction.

thanks

Just use telenor bank and send directly to your card. It takes less time to get the money than it takes to get email that you got money. Its instant.

Fee is 3.5$ + 1.2% and minimum is i think like 20$ if im not mistaken. But ofc because of that 3.5$ its not rly worth it to wd less than 100$

[RC_Crypro]

Dear Cex

I've been waiting for my money $ 9 890 from Crypto Capital since December, 14th 2017 for 25 business days - 6 weeks !!!!
My Transaction ID: SW-183715
Kindly asking you to process this transaction for real!

Please tell us your user ID or ticket number to investigate the issue.

Dear Cex.io

Stop soliciting this SCAM company - Crypto Capital!

It's been over 10 weeks since I placed order to withdrawal $ 9 890 from the scam Capital!!!
No rely, No money, No northing!!! WTF!!?? What's the difference between SCAM and 2 months delay with total ignoring from Crypto Capital and...
And you guys wash your hands writing "we're not responsible [for money Crypto Capital embezzled]".

Remove this SCAM from you nice looking website so people won't be f#ucked up by your scam partner  - Crypto Capital...

I'm fed up with this shit... going to public!

[Olga_Kosha]

Дoбpый вeчep! Bтopыe cyтки нe мoгy вывecти cpeдcтвa нa кapтy!! Oт пoддepжки нa мoи пиcьмa тишинa, никaкиx cooбщeний o пpoблeмax нa биpжe нeт.
Cтpaницa вывoдa yпopнo пишeт  error_field_value, xoтя вce пoля зaпoлнeны вepнo.
Moя кapтe вepифициpoвaнa, я yжe вывoдилa дeньги, a ceйчac тaкaя зacaдa и никaкoй peaкции oт cлyжбы пoддepжки.
мoй up112595455

[CEX]

Дoбpый вeчep! Bтopыe cyтки нe мoгy вывecти cpeдcтвa нa кapтy!! Oт пoддepжки нa мoи пиcьмa тишинa, никaкиx cooбщeний o пpoблeмax нa биpжe нeт.
Cтpaницa вывoдa yпopнo пишeт  error_field_value, xoтя вce пoля зaпoлнeны вepнo.
Moя кapтe вepифициpoвaнa, я yжe вывoдилa дeньги, a ceйчac тaкaя зacaдa и никaкoй peaкции oт cлyжбы пoддepжки.
мoй up112595455

Please accept our sincere apologies on the matter. Our tech team is currently working on the issue to resolve it in the shortest time possible.

[cex.bz]

First time trying to withdraw by wire transfer - 10 days passed and payment status is still verification.
When are you going to send it (withdrawal id #5656923266) ?

If you are not able to send my payment - cancel it and return to balance, I will withdraw another way.

Very unhappy with this situation.

[Beginner85]

The transaction was made on 14.02.2018.
I have been waiting for $438.48 for 12 days now but so far the funds haven't arrived at my bank account yet. I contacted the bank but they said no payments have been made. I emailed Cex.io about the situation. At first they said it might take up to 10 days. When I emailed them for the second time which is after 12 days, now they are saying it might take up to 20 days. After 8 days, they might say 30 days, who knows!!

up118149849 ticket 692476

Feb 22, 14:28 GMT

It's been 8 days and we haven't received the money yet. Can you please check on it. And also, we added another visa card. If there's a problem with our first card, please send the funds to the second card. Thank you.

Auto message....
Dear up118149849

Thank you for your request.
We understand your concerns about the money and will do everything possible to make sure that you receive the funds.
Please, note that the deposit/withdrawal transaction has been initiated less than 10 days ago. If you still do not receive the payment after 10 days, please, submit a request again, and one of our support members will assist you.

We are grateful for your understanding. Our team is working hard on cutting the backlog and guaranteeing reasonable processing times for each and every transaction.

Thank you for your patience,
CEX.IO Team
--------------------------------------------------------------
up118149849 ticket 695721

Feb 26, 11:26 GMT

It's been 12 days and we haven't received the money yet. Can you please check on it. And also, we added another visa card. If there's a problem with our first card, please send the funds to the second card. Thank you.

Now 20 banking days...

Margret (CEX.IO)

Feb 26, 11:39 GMT

Dear up118149849,

Thank you for your request.

We see in the activity history that your withdrawal has been fully completed from our side:

2018-02-14 11:05:21   -438.48 USD   0.00   WITHDRAW   -   Credit card: XXXX-XXXX-XXXX-XXXX Completed

Please note that it may take up to 20 banking days (weekends are not counted) for banking system to process the payment. This time depends on your bank and the correspondent-bank involved. Therefore, we kindly ask you to wait.

In case you do not receive your funds within the mentioned time frames, please let us know.
Best Regards
Margret
Support Team
Good job and reserved for 30 banking days.. thx..

[CEX]

The transaction was made on 14.02.2018.
I have been waiting for $438.48 for 12 days now but so far the funds haven't arrived at my bank account yet. I contacted the bank but they said no payments have been made. I emailed Cex.io about the situation. At first they said it might take up to 10 days. When I emailed them for the second time which is after 12 days, now they are saying it might take up to 20 days. After 8 days, they might say 30 days, who knows!!

up118149849 ticket 692476

Feb 22, 14:28 GMT

It's been 8 days and we haven't received the money yet. Can you please check on it. And also, we added another visa card. If there's a problem with our first card, please send the funds to the second card. Thank you.

Auto message....
Dear up118149849

Thank you for your request.
We understand your concerns about the money and will do everything possible to make sure that you receive the funds.
Please, note that the deposit/withdrawal transaction has been initiated less than 10 days ago. If you still do not receive the payment after 10 days, please, submit a request again, and one of our support members will assist you.

We are grateful for your understanding. Our team is working hard on cutting the backlog and guaranteeing reasonable processing times for each and every transaction.

Thank you for your patience,
CEX.IO Team
--------------------------------------------------------------
up118149849 ticket 695721

Feb 26, 11:26 GMT

It's been 12 days and we haven't received the money yet. Can you please check on it. And also, we added another visa card. If there's a problem with our first card, please send the funds to the second card. Thank you.

Now 20 banking days...

Margret (CEX.IO)

Feb 26, 11:39 GMT

Dear up118149849,

Thank you for your request.

We see in the activity history that your withdrawal has been fully completed from our side:

2018-02-14 11:05:21   -438.48 USD   0.00   WITHDRAW   -   Credit card: XXXX-XXXX-XXXX-XXXX Completed

Please note that it may take up to 20 banking days (weekends are not counted) for banking system to process the payment. This time depends on your bank and the correspondent-bank involved. Therefore, we kindly ask you to wait.

In case you do not receive your funds within the mentioned time frames, please let us know.
Best Regards
Margret
Support Team
Good job and reserved for 30 banking days.. thx..

You were recently responded and provided with the details of the transaction. Please check them with your bank. With them, they should be able to find the payment and credit it correctly.