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Author Topic: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***  (Read 421533 times)
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CEX
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July 16, 2018, 11:04:03 AM
 #2941

Hello!
My ticket is 773685.
I made BTC withdrawal. But it stuck in pending status for 4 hours without BTC blockchain
TxId. Support engineer wrote that I have to wait patiently.
How much time I have to wait for my BTC to withdraw?
On status.cex.io there’s no info about crypto withdrawal delays. What has happened with my
transaction???

Dear EvgenyV,

Thank you for your post.

As we can see our Tech department has already resolved the issue and the transaction has been restored.

Kindly be informed that BTC transactions were unstable at that time and our Status page was updated on this matter, but a bit later, as it took some time to identify the issue.

Thank you for your understanding and patience.

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LongHodler
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July 16, 2018, 11:55:33 AM
 #2942

Dear CEX,

My userid is: up113940437

It has been 2 months and 10 days since I have opened the ticket #740302. Please note that this is a follow-up of the ticket that you closed although I have provided the required documents. In total it's been more than 6 months to pass the AML/KYC form verification.

Do you think this is fair?


Dear LongHodler,

Please accept our apologies for all the inconveniences caused by this time-comsuming process.

Kindly be informed that it is an obligatory procedure, as our company strictly follows AML and KYC policies and all the provided information should be checked carefully by our team. But in order to speed up the process, we have set a high priority for your ticket and we have also asked our concerned department to check the status of your request as soon as possible. Thus, you will be updated via email on this matter in the near future.

Hoping for your understanding and patience.

Thanks, I received the email today and provided the new documents I have been asked for.

I will continue to share my experience here.
EvgenyV
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July 16, 2018, 01:06:55 PM
 #2943

Hello!
My ticket is 773685.
I made BTC withdrawal. But it stuck in pending status for 4 hours without BTC blockchain
TxId. Support engineer wrote that I have to wait patiently.
How much time I have to wait for my BTC to withdraw?
On status.cex.io there’s no info about crypto withdrawal delays. What has happened with my
transaction???

Dear EvgenyV,

Thank you for your post.

As we can see our Tech department has already resolved the issue and the transaction has been restored.

Kindly be informed that BTC transactions were unstable at that time and our Status page was updated on this matter, but a bit later, as it took some time to identify the issue.

Thank you for your understanding and patience.

Thank you for your answer I appreciate it.
It finally took 25 hours for transaction to proccess.
Hope you refresh status.cex.io page in a timely manner.
LongHodler
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July 16, 2018, 09:37:44 PM
 #2944

Hello!
My ticket is 773685.
I made BTC withdrawal. But it stuck in pending status for 4 hours without BTC blockchain
TxId. Support engineer wrote that I have to wait patiently.
How much time I have to wait for my BTC to withdraw?
On status.cex.io there’s no info about crypto withdrawal delays. What has happened with my
transaction???

Dear EvgenyV,

Thank you for your post.

As we can see our Tech department has already resolved the issue and the transaction has been restored.

Kindly be informed that BTC transactions were unstable at that time and our Status page was updated on this matter, but a bit later, as it took some time to identify the issue.

Thank you for your understanding and patience.

Shortly after sending the new documents that I have been asked, CEX.IO solved the issue.

This process started on January 10. During this time, many developments occurred in crypto world that I have missed due to this verification. Thanks CEX.IO!!!
CEX
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July 17, 2018, 07:12:22 AM
 #2945

Hello!
My ticket is 773685.
I made BTC withdrawal. But it stuck in pending status for 4 hours without BTC blockchain
TxId. Support engineer wrote that I have to wait patiently.
How much time I have to wait for my BTC to withdraw?
On status.cex.io there’s no info about crypto withdrawal delays. What has happened with my
transaction???

Dear EvgenyV,

Thank you for your post.

As we can see our Tech department has already resolved the issue and the transaction has been restored.

Kindly be informed that BTC transactions were unstable at that time and our Status page was updated on this matter, but a bit later, as it took some time to identify the issue.

Thank you for your understanding and patience.

Thank you for your answer I appreciate it.
It finally took 25 hours for transaction to proccess.
Hope you refresh status.cex.io page in a timely manner.

Dear EvgenyV,

Please except our apologies for such a delay in processing of your transaction.

We take every comment and feedback very seriously. And we are doing our best to inform about any updates on the status in a timely manner. However, it may take some time to identify the issue. But as soon as it's done, we work hard on fixing.

Besides, our users can also subscribe to the updates and be informed about the latest news: https://status.cex.io/

Should you need any further assistance, please feel free to contact our Customer Support team via the next channels:
https://support.cex.io/hc/en-us/requests/new - Help Centre
https://www.facebook.com/CEX.IO - Facebook
https://twitter.com/cex_io - Twitter

We are happy to assist you 24/7.

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CEX
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July 17, 2018, 09:43:33 AM
 #2946

Hello!
My ticket is 773685.
I made BTC withdrawal. But it stuck in pending status for 4 hours without BTC blockchain
TxId. Support engineer wrote that I have to wait patiently.
How much time I have to wait for my BTC to withdraw?
On status.cex.io there’s no info about crypto withdrawal delays. What has happened with my
transaction???

Dear EvgenyV,

Thank you for your post.

As we can see our Tech department has already resolved the issue and the transaction has been restored.

Kindly be informed that BTC transactions were unstable at that time and our Status page was updated on this matter, but a bit later, as it took some time to identify the issue.

Thank you for your understanding and patience.

Shortly after sending the new documents that I have been asked, CEX.IO solved the issue.

This process started on January 10. During this time, many developments occurred in crypto world that I have missed due to this verification. Thanks CEX.IO!!!

Dear LongHodler,

We highly appreciate your cooperation and readiness to help us complete the necessary procedures.

However, we are sincerely concerned and apologize for the lost opportunities and that we fell short on your expectations when it comes to the response rate. We want to hear about the things we are doing well and the things we can improve. And thus, your feedback on AML/KYC procedure is much appreciated, as we continue to improve our customer service.

We do understand that the above-mentioned process was so time-consuming but let us mention that you may also consider applying for Verified Plus account. All the information we received for AML/KYC procedure will be used during the Verified Plus upgrade and your request will be processed almost instantly.

Should you need any further assistance, please let us know. We would be glad to help you.

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pinkflower
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July 19, 2018, 03:16:09 AM
 #2947

CEX, how should a project apply to be listed on your site? Do the developers need to approach you, or do you choose coins on your own due diligence? Ty.
CEX
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July 19, 2018, 08:24:23 AM
 #2948

CEX, how should a project apply to be listed on your site? Do the developers need to approach you, or do you choose coins on your own due diligence? Ty.

Dear pinkflower,
Thank you for contacting us.

Please be informed that  plans regarding our coin list are developed by our own team, but we appreciate your interest

However, if you have a coin suggestion - please post it here:
https://support.cex.io/hc/communities/public/topics/200082417-Feature-Requests
Our Development team regularly check the support forums for new ideas from our community and your suggestion may be noticed.

Thank you for understanding.

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pinkflower
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July 20, 2018, 02:43:37 AM
 #2949

CEX, how should a project apply to be listed on your site? Do the developers need to approach you, or do you choose coins on your own due diligence? Ty.

Dear pinkflower,
Thank you for contacting us.

Please be informed that  plans regarding our coin list are developed by our own team, but we appreciate your interest

However, if you have a coin suggestion - please post it here:
https://support.cex.io/hc/communities/public/topics/200082417-Feature-Requests
Our Development team regularly check the support forums for new ideas from our community and your suggestion may be noticed.

Thank you for understanding.

CEX, I visited the link you recommended but its not so active anymore. Anyhow I will leave Burst's information in this thread for you to read and decide if its something you will list in your exchange that might add some value to CEX. Ty.


General information
  • Name: Burst
  • Ticker: BURST
  • Number of decimals: 8
  • Maximum supply: 2,158,812,800
  • Algorithm: Proof-of-Capacity
  • Release: no ICO, no premine
  • Developers: PoC Consortium

Exchanges listed
  • bisq (P2P exchange): BURST/BTC
  • Bittrex: BURST/BTC
  • C-Cex: BURST/BTC, USD, LTC, Doge
  • Coinroom: BURST/USD, EUR, PLN, GBP, NOK, CHF, CZK, DKK
  • Indacoin: BURST/USD, EUR, RUB (Visa & MasterCard)
  • Livecoin: BURST/BTC
  • Poloniex: BURST/BTC
  • UPbit: BURST/BTC
  • xchange.me: BURST/BTC, ETH

More information

Technical support / contact
CEX
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July 23, 2018, 12:06:54 PM
 #2950

CEX, how should a project apply to be listed on your site? Do the developers need to approach you, or do you choose coins on your own due diligence? Ty.

Dear pinkflower,
Thank you for contacting us.

Please be informed that  plans regarding our coin list are developed by our own team, but we appreciate your interest

However, if you have a coin suggestion - please post it here:
https://support.cex.io/hc/communities/public/topics/200082417-Feature-Requests
Our Development team regularly check the support forums for new ideas from our community and your suggestion may be noticed.

Thank you for understanding.

CEX, I visited the link you recommended but its not so active anymore. Anyhow I will leave Burst's information in this thread for you to read and decide if its something you will list in your exchange that might add some value to CEX. Ty.


General information
  • Name: Burst
  • Ticker: BURST
  • Number of decimals: 8
  • Maximum supply: 2,158,812,800
  • Algorithm: Proof-of-Capacity
  • Release: no ICO, no premine
  • Developers: PoC Consortium

Exchanges listed
  • bisq (P2P exchange): BURST/BTC
  • Bittrex: BURST/BTC
  • C-Cex: BURST/BTC, USD, LTC, Doge
  • Coinroom: BURST/USD, EUR, PLN, GBP, NOK, CHF, CZK, DKK
  • Indacoin: BURST/USD, EUR, RUB (Visa & MasterCard)
  • Livecoin: BURST/BTC
  • Poloniex: BURST/BTC
  • UPbit: BURST/BTC
  • xchange.me: BURST/BTC, ETH

More information

Technical support / contact


Dear pinkflower,

Thank you for the information provided and for your interest in our platform.

We will consider your suggestion. In case we need your assistance on this matter we will surely contact you.

With regard to the above-mentioned link, we have rechecked it and it works properly from our side. Thus, you may try to clear the cache and cookies of your browser and make sure that you do not use proxy, VPN, Adblock or incognito mode.
However, in order to post a new suggestion, it is necessary to sign in to the account first.

Thank you for understanding.

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pinkflower
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July 24, 2018, 03:21:35 AM
 #2951

I appreciate the reply. Ty. I hope you find the project good enough to make your team list it. The PoCC developers have been hard at work to revive the coin and make it deserving to be placed among at least the top 50 of cryptocurrencies.

Thankfully its working. The community is growing together with mining capacity and node count.
boki88
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August 03, 2018, 07:29:19 PM
 #2952

I have problem singing in, when i click on send SMS code nothing happens, just have delay if i click it again. Is that some maintence problem or is it related to my account?
CEX
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August 06, 2018, 09:51:48 AM
 #2953

I have problem singing in, when i click on send SMS code nothing happens, just have delay if i click it again. Is that some maintence problem or is it related to my account?

Dear boki88,
Thank you for contacting us.

We believe that your post is related to a technical issue that happened on our platform few days ago. It resulted in SMS/Phone Code unstable delivery, but this difficulty was already resolved.
Please contact us in case you still cannot get access to your account.

Also, we recommend you to monitor our Status Page, where you can find the latest information about the functionality of our website. Status Page is available by the following link:
https://status.cex.io/

Feel free to contact us in case of questions.

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pickupcoin
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October 28, 2018, 09:42:26 PM
 #2954

Any news about the problem with VISA and MasterCard withdrawal? whether it is functional and how long it is to wait for the complete process?
nonosocr
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October 31, 2018, 02:28:28 PM
 #2955

i've been waiting since 2 days for my litecoin withdraw which got confirmed but TX doesn't exist in blockchain:

https://live.blockcypher.com/ltc/tx/51b821c97218d6faf5698445a4c24c5aee566ac0e42a409e8db199317569d5d9


up122084482
CEX
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November 01, 2018, 09:49:08 AM
 #2956

Any news about the problem with VISA and MasterCard withdrawal? whether it is functional and how long it is to wait for the complete process?

Dear pickupcoin,

Please accept my apologies for any inconvenience this situation may have caused you.
We would be happy to bring you good news, but the issue still persists and accurate timeframes were not established.
You may subscribe to our Status Page to check all the updates on this matter: https://status.cex.io/

Kindly note that withdrawals were not deactivated, they are just unstable.
Let me also mention that you may use any other payment option available for you to withdraw your funds.
Additionally, you may buy some cryptos and withdraw them to an external wallet.

Please advise if you have any other questions or require our assistance.

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CEX
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November 01, 2018, 10:44:48 AM
 #2957

i've been waiting since 2 days for my litecoin withdraw which got confirmed but TX doesn't exist in blockchain:

https://live.blockcypher.com/ltc/tx/51b821c97218d6faf5698445a4c24c5aee566ac0e42a409e8db199317569d5d9


up122084482

Dear nonosocr,

Thank you for contacting us.

We are sorry that there is an issue with your transaction.

Your ticket was located and we increased its priority. This situation will be resolved soon.

Please accept our apologies for the inconvenience.

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bitskytr
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November 26, 2018, 11:12:06 AM
Last edit: November 27, 2018, 07:07:48 AM by bitskytr
 #2958

İ sent xlm 1 hour ago but not credit yet.

Userıd up115149936


Edit: 2hours not credit
Edit2: 3 hours not credit yet.
Edit3: 5 hours

Edit4 : 8 hours and not credit

edit 5 : 13 hours not credit
İ Said send back 10 Times but dont Do that

Load balance no
Send back no



Edit Last : credit load just, after 20 hour later but ı never ever use again Cex.

Güzel günler göreceğiz çocuklar. Güneşli günler göreceğiz. Motorları maviliklere süreceğiz çocuklar... /// https://www.youtube.com/watch?v=t6V1wXu7ZmA
CEX
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November 27, 2018, 11:04:36 AM
 #2959

İ sent xlm 1 hour ago but not credit yet.

Userıd up115149936


Edit: 2hours not credit
Edit2: 3 hours not credit yet.
Edit3: 5 hours

Edit4 : 8 hours and not credit

edit 5 : 13 hours not credit
İ Said send back 10 Times but dont Do that

Load balance no
Send back no



Edit Last : credit load just, after 20 hour later but ı never ever use again Cex.

Dear bitskytr,

Thank you for informing us that your issue was solved.

We are very sorry that you were upset by your experience with CEX.IO.

We ask you to understand that all online services suffer from occasional disruptions and outages and we are doing all we can to sustain the full functionality of trading processes, however sometimes, we have to provide unforeseen maintenance.

Please accept our apologies for the inconvenience.

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examplens
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January 01, 2019, 05:41:16 PM
 #2960

Last month is many problems with Visa withdrawals on CEX.
Yes, support sending me to his status page and there we can find info that there is degraded performance. So, and what next?
They know about this problem but he still exist. When we can expect ro be fully functional without issue? Or we need to find other way for wihdraw?





.
.




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