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Author Topic: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***  (Read 421533 times)
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CEX
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January 07, 2019, 12:00:10 PM
 #2961

Last month is many problems with Visa withdrawals on CEX.
Yes, support sending me to his status page and there we can find info that there is degraded performance. So, and what next?
They know about this problem but he still exist. When we can expect ro be fully functional without issue? Or we need to find other way for wihdraw?

Dear examplens,

Please accept our apologies for any inconvenience this situation may have caused you.

At this moment EUR and USD withdrawals via payment cards are working but they are unstable, which results in rejected transactions.

Please be advised that our this account is only an additional support channel for minor tips and guidance, thus we recommend you to send your finance related requests to our main support team using the following link:
https://support.cex.io/hc/en-us/requests/new

Unfortunately, accurate timeframes for the solution were not established, but you can try to initiate a transaction later.

Please advise if you have any other questions.

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January 14, 2019, 10:19:08 PM
 #2962

15 days since sepa withdrawal closed. Why is that? 15 days of serious time. It's called to be resolved continuously. But no progress. You're sending a coin. The withdrawal closes without information. My account is enhanced. Then they unaware of me. But it's still approved. I sent Xrp. They didn't work for 28 hours. My account was approved, they said the KYC procedure. After long correspondence, they added it to the xrp wallet. This time they shut the fiat withdrawal . They don't know what they're doing. In 15 days, the cancer is healing. What is unresolved?
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January 15, 2019, 12:59:10 PM
Last edit: January 15, 2019, 01:14:08 PM by CEX
 #2963

15 days since sepa withdrawal closed. Why is that? 15 days of serious time. It's called to be resolved continuously. But no progress. You're sending a coin. The withdrawal closes without information. My account is enhanced. Then they unaware of me. But it's still approved. I sent Xrp. They didn't work for 28 hours. My account was approved, they said the KYC procedure. After long correspondence, they added it to the xrp wallet. This time they shut the fiat withdrawal . They don't know what they're doing. In 15 days, the cancer is healing. What is unresolved?

Dear Teksastony,

Thank you for your post.

We are sorry that you find the experience with our platform unsatisfied.

Please be so kind to provide us with your user ID or ticket number, so we could locate your case, investigate it and offer assistance.

Waiting for your reply.

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January 15, 2019, 07:24:56 PM
 #2964

Id up108385301. My problem is solved. You have solved it by closing fiat withdrawal from my approved account. It's impossible to understand. My account is approved. In contrast to the fiat withdrawal Smiley Anyway, when will the sepa withdrawal be closed for 15 days? Is it very difficult to make any information? It is called to see status page like auto post. As I said in the previous comment, the cancer is healing every 15 days. What is unresolved? Why don't you share that?
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January 15, 2019, 08:57:33 PM
Last edit: January 15, 2019, 09:37:39 PM by PuertoLibre
 #2965

My whole experience is rated as 8/10 with cex.io. 2 days ago my experience with cex was terrible. First i tried to contact with live chat but after writing my question to manager site was frozen without getting an answer. I reloaded site but it didn't response to my request. Why can't i trade my ethereums after  successful deposit which confirmed more than 130 times in eth network?

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January 16, 2019, 03:01:45 PM
 #2966

Id up108385301. My problem is solved. You have solved it by closing fiat withdrawal from my approved account. It's impossible to understand. My account is approved. In contrast to the fiat withdrawal Smiley Anyway, when will the sepa withdrawal be closed for 15 days? Is it very difficult to make any information? It is called to see status page like auto post. As I said in the previous comment, the cancer is healing every 15 days. What is unresolved? Why don't you share that?

Dear Teksastony,

Thank you for the update.

We are happy to hear that your issue was solved.

It seems that your case was related to AML\KYC audit. Please be informed that AML/KYC procedure is a must for all of our customers at some point during their activity on our exchange and was implemented in order to ensure the safe trading environment.

Currently, SEPA withdrawals stay unavailable due to maintenance, but our team is working on this issue.

We recommend you to monitor our status page to be aware of the latest news:

https://status.cex.io/

If you will have further questions - please let us know.

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January 16, 2019, 03:08:03 PM
 #2967

My whole experience is rated as 8/10 with cex.io. 2 days ago my experience with cex was terrible. First i tried to contact with live chat but after writing my question to manager site was frozen without getting an answer. I reloaded site but it didn't response to my request. Why can't i trade my ethereums after  successful deposit which confirmed more than 130 times in eth network?
Dear PuertoLibre,

We are sorry to hear that your latest experience with our platform left you disappointed.

We care about what our users think about us and we consider such comments as an opportunity to improve our platform.

Please be so kind to provide us with your user ID or ticket number, so we could investigate your case.

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January 24, 2019, 08:20:51 PM
 #2968

My whole experience is rated as 8/10 with cex.io. 2 days ago my experience with cex was terrible. First i tried to contact with live chat but after writing my question to manager site was frozen without getting an answer. I reloaded site but it didn't response to my request. Why can't i trade my ethereums after  successful deposit which confirmed more than 130 times in eth network?
Dear PuertoLibre,

We are sorry to hear that your latest experience with our platform left you disappointed.

We care about what our users think about us and we consider such comments as an opportunity to improve our platform.

Please be so kind to provide us with your user ID or ticket number, so we could investigate your case.
Thanks for prompt reply Smiley
The mentioned issues are already solved but server goes down time to time. Also be aware about the delays after requesting withdrawals via mastercard. Algorithm keeps rejecting  my USD withdrawal requests without any explanation. After short conversation with live chat your representative explained this rejects with correct timeframe for withdrawal to cards(USD Card Transfer Withdrawals Unstable) Huh

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January 29, 2019, 10:38:20 PM
 #2969

Still same problems on site.. I made more than 30 withdrawal attempt on site for last 2 days. What is wrong with your system? All withdrawal requests are rejected no matter which card,timeframe. I am using your service more than 3 year but it is first time i have troubles considering last cases that repeating itself starting from November. I send pm to you,hope you will assist to solve this issues.

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January 30, 2019, 07:45:29 AM
 #2970

Still same problems on site.. I made more than 30 withdrawal attempt on site for last 2 days. What is wrong with your system? All withdrawal requests are rejected no matter which card,timeframe. I am using your service more than 3 year but it is first time i have troubles considering last cases that repeating itself starting from November. I send pm to you,hope you will assist to solve this issues.

Dear PuertoLibre,

We are sorry to hear about the issue that you have faced.

Please be informed that card withdrawals are currently unstable.

This information was announced on out Status Page:

https://status.cex.io/

You can be assured that our team is doing their best to solve this situation.

We kindly ask you to check your inbox, you will find a reply to your private message.

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January 31, 2019, 06:12:39 AM
 #2971

Still same problems on site.. I made more than 30 withdrawal attempt on site for last 2 days. What is wrong with your system? All withdrawal requests are rejected no matter which card,timeframe. I am using your service more than 3 year but it is first time i have troubles considering last cases that repeating itself starting from November. I send pm to you,hope you will assist to solve this issues.

Dear PuertoLibre,

We are sorry to hear about the issue that you have faced.

Please be informed that card withdrawals are currently unstable.

This information was announced on out Status Page:

https://status.cex.io/

You can be assured that our team is doing their best to solve this situation.

We kindly ask you to check your inbox, you will find a reply to your private message.
Thanks for your support!
First i exchanged usd to euro after talking to representative. But unfortunately again attempt get rejected. Later changing withdrawal currency to GBP it was transferred successfully.

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February 02, 2019, 12:19:56 PM
 #2972

I am not sure that I can understand this policy:

Quote
Commission Change
Starting from February 4, 2019, the commission on card withdrawals for Visa and Mastercard will be as follows:
for USD - 3% + 5 USD
for EUR - 1.2% + 5 EUR
for GBP - 3% + 5 GBP

raise the price for a service that has never worked worse. Will you do this to improve the quality of the service?





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February 02, 2019, 08:58:32 PM
 #2973

I am not sure that I can understand this policy:

Quote
Commission Change
Starting from February 4, 2019, the commission on card withdrawals for Visa and Mastercard will be as follows:
for USD - 3% + 5 USD
for EUR - 1.2% + 5 EUR
for GBP - 3% + 5 GBP

raise the price for a service that has never worked worse. Will you do this to improve the quality of the service?
You might have right about your concerns, they have the worst service(as you confirm), they don't have to raise fees. If you don't like the service, just leave it, cauz seems that many others like it the way it is. If they control fees without any parameters, then "fees" is not a subject for community discussion.
Can't understand the move too, the service will lose rate if to continue with low quality service. I don't expect their service will better after increasing the fees. 

Call me "SAW"
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February 03, 2019, 11:34:23 AM
 #2974

I am not sure that I can understand this policy:

Quote
Commission Change
Starting from February 4, 2019, the commission on card withdrawals for Visa and Mastercard will be as follows:
for USD - 3% + 5 USD
for EUR - 1.2% + 5 EUR
for GBP - 3% + 5 GBP

raise the price for a service that has never worked worse. Will you do this to improve the quality of the service?
You might have right about your concerns, they have the worst service(as you confirm), they don't have to raise fees. If you don't like the service, just leave it, cauz seems that many others like it the way it is. If they control fees without any parameters, then "fees" is not a subject for community discussion.
Can't understand the move too, the service will lose rate if to continue with low quality service. I don't expect their service will better after increasing the fees. 

Maybe you're right.
I would like to hear this from someone out of CEX. Whether it is their business policy "If you don't like the service, just leave it".
if they are trying to reduce the number of customers, are in the right way.





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June 18, 2019, 08:48:47 AM
 #2975

I want to share my experience of XRP withdrawal I made yesterday 17 June 06:00 AM UTC at Cex.IO
My withdrawal is stuck at the exchange. 25 hours passed. Withdrawal is in “processing” status. Support representatives are reporting about some “technical issues” without providing any details.
They can’t give any ETA of the fix, they can’t process or cancel my request.
The only thing they can is to call for my patience.

More than 25 hours for Ripple to withdraw from the exchange with no luck...
I’m making a conclusion that Cex.IO XRP ledger have been hacked!

Dear EvgenyV,

We appreciate the time taken to share your concern here.

Please accept our sincerest apologies for the inconvenience you have faced when using our services.

We would like to inform you that the situation you've described appeared due to the unexpected maintenance of XRP transactions that started from the 17th of June. This information was posted on our Status Page so that our customers could be aware of this matter. You may subscribe to the Status Page to receive all the real-time updates on the systems functioning: https://cexio.statuspage.io/

As we were notified by the concerned department, one of XRP nodes that supports XRP transactions got stuck, thus, we can assure you that CEX.IO was not hacked.

Currently, our Tech Team is working on re-enabling and restoring the XRP transactions. Further updates on this matter will be provided on the Status Page. Additionally, you will be notified via email in the existing ticket on the progress of your particular situation.

We hope for your understanding on this matter.

Let us know if there is anything else we can assist you with.

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July 06, 2019, 08:43:54 PM
 #2976

Well, what about competitors?
I use both Cex and Indacoin, but it seems for me that app store application is better for Indacoin. Are you going to implement new features?
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October 17, 2019, 05:36:36 AM
 #2977

Don't know why the OP or CEX.IO representative here don't post updates on this thread. I think it is significant to still post something here especially regarding the progress that they are creating in their platform. Recently, I received an email from them regarding the details below. Quick update for you guys who are using CEX.IO (like me  Wink).



  ▄▄█████▄▄███████▄▄
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█████████████        ▀██▄
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██                       ██
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    ▀███▄▄       ▄▄███▀
       ▀▀█████████▀▀
███████████    LEADING CRYPTO SPORTSBOOK & CASINO    ███████████
MULTI
CURRENCY
1500+
CASINO GAMES
CRYPTO EXCLUSIVE
CLUBHOUSE
FAST & SECURE
PAYMENTS
..PLAY NOW!..
Palombizio
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January 09, 2020, 04:03:12 PM
 #2978

I initiated a $14,808.15 wire withdrawal from cex.io one week ago on January 2nd.  I still have not received my funds.  I have sent an email to support almost every day asking where my funds are and nobody will give me an answer.  I called support and they told me only the finance team can help me, yet they would not allow me to speak with anyone from the finance team. 

Customer support via email only sends me generic pre written responses when the respond and sometimes they go days between communicating at all with me.

They told me that the funds have left their platform yet they refuse to provide with any form of reference number for the wire.  I am officially beyond panicked about where my funds are. 

If anybody has any ideas of how to help me get my money please let me know. I would be much appreciative.

Withdrawal #11295356322 $14,808.15

Case # 978675
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January 10, 2020, 12:34:59 AM
 #2979

I initiated a $14,808.15 wire withdrawal from cex.io one week ago on January 2nd.  I still have not received my funds.  I have sent an email to support almost every day asking where my funds are and nobody will give me an answer.  I called support and they told me only the finance team can help me, yet they would not allow me to speak with anyone from the finance team. 

Customer support via email only sends me generic pre written responses when the respond and sometimes they go days between communicating at all with me.

They told me that the funds have left their platform yet they refuse to provide with any form of reference number for the wire.  I am officially beyond panicked about where my funds are. 

If anybody has any ideas of how to help me get my money please let me know. I would be much appreciative.

Withdrawal #11295356322 $14,808.15

Case # 978675

This is quite alarming and will be on the same "panic mode" if I'm on the same boat as you. I've been doing business with them (buying BTC using credit card and then withdrawing it to my wallet immediately after I received the coins) for quite some time now and didn't have any problem regarding withdrawals though our methods are not the same. On that note, have you ever tried contacting them in Twitter? Why don't you post something on their Twitter handle and maybe, by publicly exposing their problems regarding your wire transfer, they'll look into your case on a serious manner.

Code: (CEX.IO TWITTER)
https://twitter.com/cex_io

  ▄▄█████▄▄███████▄▄
 ███████████
     ▀▀███▄
█████████████        ▀██▄
█████████████          ██▄
███████████            ██▄
██▀▀█████▀▀              ██
██                       ██
██                       ██
▀██                     ██▀
 ▀██                   ██▀
  ▀██▄               ▄██▀
    ▀███▄▄       ▄▄███▀
       ▀▀█████████▀▀
███████████    LEADING CRYPTO SPORTSBOOK & CASINO    ███████████
MULTI
CURRENCY
1500+
CASINO GAMES
CRYPTO EXCLUSIVE
CLUBHOUSE
FAST & SECURE
PAYMENTS
..PLAY NOW!..
Palombizio
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January 10, 2020, 04:18:14 AM
 #2980

I initiated a $14,808.15 wire withdrawal from cex.io one week ago on January 2nd.  I still have not received my funds.  I have sent an email to support almost every day asking where my funds are and nobody will give me an answer.  I called support and they told me only the finance team can help me, yet they would not allow me to speak with anyone from the finance team. 

Customer support via email only sends me generic pre written responses when the respond and sometimes they go days between communicating at all with me.

They told me that the funds have left their platform yet they refuse to provide with any form of reference number for the wire.  I am officially beyond panicked about where my funds are. 

If anybody has any ideas of how to help me get my money please let me know. I would be much appreciative.

Withdrawal #11295356322 $14,808.15

Case # 978675

This is quite alarming and will be on the same "panic mode" if I'm on the same boat as you. I've been doing business with them (buying BTC using credit card and then withdrawing it to my wallet immediately after I received the coins) for quite some time now and didn't have any problem regarding withdrawals though our methods are not the same. On that note, have you ever tried contacting them in Twitter? Why don't you post something on their Twitter handle and maybe, by publicly exposing their problems regarding your wire transfer, they'll look into your case on a serious manner.

Code: (CEX.IO TWITTER)
https://twitter.com/cex_io

I wish it wouldn't take taking something like this public to get help.  I did hear from them today via email and they simply told me that they have reached out to their payment partner to get information on my wire but they haven't heard anything back.  This is affecting my life very negatively as this is a ton of money that I withdrew because I needed it to pay bills.  I have begged them to let me talk to someone on the phone about this but unfortunately they won't put me in contact with anybody that can help.

Thank you for your input
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