I wish it wouldn't take taking something like this public to get help. I did hear from them today via email and they simply told me that they have reached out to their payment partner to get information on my wire but they haven't heard anything back. This is affecting my life very negatively as this is a ton of money that I withdrew because I needed it to pay bills. I have begged them to let me talk to someone on the phone about this but unfortunately they won't put me in contact with anybody that can help.
Thank you for your input
if I understood correctly it was a wire transfer. Did you try to contact your bank, maybe they hold this transfer and investigate the origin of the money. All amount higher than $10k
even if this is the first time this type of transfer is always under the microscope, especially after the tightening of the AML law.
In the end, probably your money will be sent back and refunded to your CEX account. The bank will not want to take the risk and finish this transfer. Unfortunately, it will all take time.