**CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***

[LongHodler]

My user id is: up113940437

I was told on the system that my usd withdrawal with ID 5387865539 was SENT to my bank account (after waiting 10 days for preparation) and was asked to wait 20 days.

But now I see that the money is not sent, instead CEX deposited that money to my account and it shows in my balance!!!

Why did you tell me that my USD withdrawal was approved and even sent to the bank? Why did you keep my money on hold for 3 weeks?

And you claim you are not a scam?

[Astargath]

My user id is: up113940437

I was told on the system that my usd withdrawal with ID 5387865539 was SENT to my bank account (after waiting 10 days for preparation) and was asked to wait 20 days.

But now I see that the money is not sent, instead CEX deposited that money to my account and it shows in my balance!!!

Why did you tell me that my USD withdrawal was approved and even sent to the bank? Why did you keep my money on hold for 3 weeks?

And you claim you are not a scam?

They are practically a scam, they wont steal your money but they will hold it for weeks/months which leads to people losing money and time, they are totally unprofessional.

[cointicker]

Dear Cex,

Up to now, I have perfectly withdrawal my money via VISA withdrawals and all transactions added to my bank account in 2 days, but since 25th of January I made 7 withdrawals and none of them added to my bank account, all payments are accepted in your side, but when I call to the bank they say; there is no incoming payment to my VISA. I opened tickets but automatic answer responded and closed the ticket. In conclusion I didn't received any payment, I reaaly need your assistance because I have delayed several personal utility and loan payments because of your payment delays.

Followings are my payment details;

2018-01-27 18:42:26   2018-01-27 18:42:28   5532599252   withdrawal   USD   -941.64 USD   Card   Sent   Your withdrawal has been sent.

2018-01-27 18:23:35   2018-01-27 18:23:37   5532506179   withdrawal   USD   -2000.00 USD   Card   Sent   Your withdrawal has been sent.

2018-01-27 02:45:11   2018-01-27 02:45:14   5528358960   withdrawal   USD   -1056.21 USD   Card   Sent   Your withdrawal has been sent.

2018-01-26 17:25:18   2018-01-26 17:25:21   5525799017   withdrawal   USD   -964.21 USD   Card   Sent   Your withdrawal has been sent.

2018-01-26 12:57:30   2018-01-26 12:57:33   5524410626   withdrawal   USD   -968.96 USD   Card   Sent   Your withdrawal has been sent.

2018-01-25 16:27:33   2018-01-25 16:27:36   5518736960   withdrawal   USD   -1915.93 USD   Card   Sent   Your withdrawal has been sent.

Could you please have a look and give some information about my above mentioned withdrawals ?
My Request:653243
Thanks in advance

[CEX]

My user id is: up113940437

I was told on the system that my usd withdrawal with ID 5387865539 was SENT to my bank account (after waiting 10 days for preparation) and was asked to wait 20 days.

But now I see that the money is not sent, instead CEX deposited that money to my account and it shows in my balance!!!

Why did you tell me that my USD withdrawal was approved and even sent to the bank? Why did you keep my money on hold for 3 weeks?

And you claim you are not a scam?

They are practically a scam, they wont steal your money but they will hold it for weeks/months which leads to people losing money and time, they are totally unprofessional.

Unfortunately, such situation happened as our payment processor for wire transfers faces a large queue of requests and the transactions were delayed. Now, you can withdraw your funds to card or in crypto. We are sorry for the caused inconvenience, but it was a forced step.

[CEX]

Dear Cex,

Up to now, I have perfectly withdrawal my money via VISA withdrawals and all transactions added to my bank account in 2 days, but since 25th of January I made 7 withdrawals and none of them added to my bank account, all payments are accepted in your side, but when I call to the bank they say; there is no incoming payment to my VISA. I opened tickets but automatic answer responded and closed the ticket. In conclusion I didn't received any payment, I reaaly need your assistance because I have delayed several personal utility and loan payments because of your payment delays.

My user id is: up110589513 and followings are my payment details;

2018-01-27 18:42:26   2018-01-27 18:42:28   5532599252   withdrawal   USD   -941.64 USD   Card   Sent   Your withdrawal has been sent.

2018-01-27 18:23:35   2018-01-27 18:23:37   5532506179   withdrawal   USD   -2000.00 USD   Card   Sent   Your withdrawal has been sent.

2018-01-27 02:45:11   2018-01-27 02:45:14   5528358960   withdrawal   USD   -1056.21 USD   Card   Sent   Your withdrawal has been sent.

2018-01-26 17:25:18   2018-01-26 17:25:21   5525799017   withdrawal   USD   -964.21 USD   Card   Sent   Your withdrawal has been sent.

2018-01-26 12:57:30   2018-01-26 12:57:33   5524410626   withdrawal   USD   -968.96 USD   Card   Sent   Your withdrawal has been sent.

2018-01-25 16:27:33   2018-01-25 16:27:36   5518736960   withdrawal   USD   -1915.93 USD   Card   Sent   Your withdrawal has been sent.

Could you please have a look and give some information about my above mentioned withdrawals ?
Thanks in advance

Please note that card withdrawals are currently taking up to 3 business days. If they do not appear on your bank account tomorrow, we will try to investigate the case.

[Astargath]

My user id is: up113940437

I was told on the system that my usd withdrawal with ID 5387865539 was SENT to my bank account (after waiting 10 days for preparation) and was asked to wait 20 days.

But now I see that the money is not sent, instead CEX deposited that money to my account and it shows in my balance!!!

Why did you tell me that my USD withdrawal was approved and even sent to the bank? Why did you keep my money on hold for 3 weeks?

And you claim you are not a scam?

They are practically a scam, they wont steal your money but they will hold it for weeks/months which leads to people losing money and time, they are totally unprofessional.

Unfortunately, such situation happened as our payment processor for wire transfers faces a large queue of requests and the transactions were delayed. Now, you can withdraw your funds to card or in crypto. We are sorry for the caused inconvenience, but it was a forced step.

Yeah but, what about verification taking months just to comeback as negative because ID expired? What about all the tickets that are unsolved for weeks/months. Then someone comes here posts his ticket and you ''escalate'' it. Shouldn't you guys fix your whole system first instead of escalating any tickets?

[cointicker]

Dear Cex,

Up to now, I have perfectly withdrawal my money via VISA withdrawals and all transactions added to my bank account in 2 days, but since 25th of January I made 7 withdrawals and none of them added to my bank account, all payments are accepted in your side, but when I call to the bank they say; there is no incoming payment to my VISA. I opened tickets but automatic answer responded and closed the ticket. In conclusion I didn't received any payment, I reaaly need your assistance because I have delayed several personal utility and loan payments because of your payment delays.

followings are my payment details;

2018-01-27 18:42:26   2018-01-27 18:42:28   5532599252   withdrawal   USD   -941.64 USD   Card   Sent   Your withdrawal has been sent.

2018-01-27 18:23:35   2018-01-27 18:23:37   5532506179   withdrawal   USD   -2000.00 USD   Card   Sent   Your withdrawal has been sent.

2018-01-27 02:45:11   2018-01-27 02:45:14   5528358960   withdrawal   USD   -1056.21 USD   Card   Sent   Your withdrawal has been sent.

2018-01-26 17:25:18   2018-01-26 17:25:21   5525799017   withdrawal   USD   -964.21 USD   Card   Sent   Your withdrawal has been sent.

2018-01-26 12:57:30   2018-01-26 12:57:33   5524410626   withdrawal   USD   -968.96 USD   Card   Sent   Your withdrawal has been sent.

2018-01-25 16:27:33   2018-01-25 16:27:36   5518736960   withdrawal   USD   -1915.93 USD   Card   Sent   Your withdrawal has been sent.

Could you please have a look and give some information about my above mentioned withdrawals ?
Thanks in advance

Please note that card withdrawals are currently taking up to 3 business days. If they do not appear on your bank account tomorrow, we will try to investigate the case.

Thank you for the interest,I hope the money will be received tomorrow  I will write the last situation tomorrow
My Request:653243

[martinlee18]

Ok, so my USD transfer was canceled, the funds credited back to my CEX account (after more than 1 month from transfer request), and all USD withdrawals are suspended.
This is the email where they suggest alternatives:

Dear user,
We would like to inform that your wire withdrawal with the status “Sent” was recently rejected. The funds were credited to your CEX.IO balance.

What is the Reason?
Currently, our USD and GBP wire payment processor is overloaded with requests. So, we have decided to reject your withdrawal so that your funds are not stuck in the banking system.
We fully understand that it will cause certain inconvenience, but we do take care of the safety of your funds and cannot support inadequate processing timeframes.

How to Withdraw my Money?
Please pay attention that USD and GBP wire withdrawals are temporarily suspended. While we are working on re-enabling USD and GBP wire withdrawals, you are welcome to use another withdrawal method:
- to your card;
- in crypto;
- in EURO using SEPA payment option (it is working properly).

Kindly note that we have increased the withdrawal limits for transfers in EUR. The updated information can be found in our Payment Options section.
We are grateful for your patience and understanding.
Best regards, CEX.IO Team

So could please anyone from CEX explain how to perform the EURO SEPA withdrawal with USD funds on cex???(the method in red)

I really hope it is possible to proceed with that method as they suggest, otherwise this it would look like another confusing/delaying move from cex support (like when they told me the USD have been wired to me, on Jan 12th... and was simply not true)

[hilmit]

Hello,
According to news, USD and GBP withdrawals are disabled, EUR is not. However, Crypto Capital withdrawals are open regardless of currency. Is Crypto Capital withdrawals processed in the same day?

[RC_Crypro]

Hello,
According to news, USD and GBP withdrawals are disabled, EUR is not. However, Crypto Capital withdrawals are open regardless of currency. Is Crypto Capital withdrawals processed in the same day?

NO!!! Stay far away from Crypto Capital!!!!

It's f#cking dark hole... there is way IN and no out...
Missing $ 9 980 for 31 business days - 7 weeks sicnce Dec, 14th 2017

[bitskytr]

edit: 01/02/2018

all of my outstanding transactions have been made with the current bank account as of today, but the time varies between 7 bank days and 3 bank days.


all my money bank account at the end.

[cointicker]

Dear Cex,

Up to now, I have perfectly withdrawal my money via VISA withdrawals and all transactions added to my bank account in 2 days, but since 25th of January I made 7 withdrawals and none of them added to my bank account, all payments are accepted in your side, but when I call to the bank they say; there is no incoming payment to my VISA. I opened tickets but automatic answer responded and closed the ticket. In conclusion I didn't received any payment, I reaaly need your assistance because I have delayed several personal utility and loan payments because of your payment delays.

Followings are my payment details;

2018-01-27 18:42:26   2018-01-27 18:42:28   5532599252   withdrawal   USD   -941.64 USD   Card   Sent   Your withdrawal has been sent.

2018-01-27 18:23:35   2018-01-27 18:23:37   5532506179   withdrawal   USD   -2000.00 USD   Card   Sent   Your withdrawal has been sent.

2018-01-27 02:45:11   2018-01-27 02:45:14   5528358960   withdrawal   USD   -1056.21 USD   Card   Sent   Your withdrawal has been sent.

2018-01-26 17:25:18   2018-01-26 17:25:21   5525799017   withdrawal   USD   -964.21 USD   Card   Sent   Your withdrawal has been sent.

2018-01-26 12:57:30   2018-01-26 12:57:33   5524410626   withdrawal   USD   -968.96 USD   Card   Sent   Your withdrawal has been sent.

2018-01-25 16:27:33   2018-01-25 16:27:36   5518736960   withdrawal   USD   -1915.93 USD   Card   Sent   Your withdrawal has been sent.

Could you please have a look and give some information about my above mentioned withdrawals ?
Thanks in advance

Please note that card withdrawals are currently taking up to 3 business days. If they do not appear on your bank account tomorrow, we will try to investigate the case.

I didn't received any payment yet , could you please investigate about my withdrawals? I already opened several ticekets and each time I got auto responses My Request:653243

[Kutillo]

Hello I have not been able withdraw my Eth for 5 hours because confirmation emails have not been coming...
This is the 2nd time this week... I missed 2 ICO's because of this...
It is incredible... After fiat and crytocapital, we are not able to withdraw e currency either...
Please solve the problem asap...
I have opened a new ticket and also replied to earlier one..

up110029869
Ticket No: 656834

PS All email adresses of Cex are whitelisted already

[CEX]

Hello I have not been able withdraw my Eth for 5 hours because confirmation emails have not been coming...
This is the 2nd time this week... I missed 2 ICO's because of this...
It is incredible... After fiat and crytocapital, we are not able to withdraw e currency either...
Please solve the problem asap...
I have opened a new ticket and also replied to earlier one..

up110029869
Ticket No: 656834

PS All email adresses of Cex are whitelisted already

We are aware of the situation and are working on its resolution. Still, we cannot give any ETA. Please accept our apologies for such a delay.

[CEX]

Dear Cex,

Up to now, I have perfectly withdrawal my money via VISA withdrawals and all transactions added to my bank account in 2 days, but since 25th of January I made 7 withdrawals and none of them added to my bank account, all payments are accepted in your side, but when I call to the bank they say; there is no incoming payment to my VISA. I opened tickets but automatic answer responded and closed the ticket. In conclusion I didn't received any payment, I reaaly need your assistance because I have delayed several personal utility and loan payments because of your payment delays.

Followings are my payment details;

2018-01-27 18:42:26   2018-01-27 18:42:28   5532599252   withdrawal   USD   -941.64 USD   Card   Sent   Your withdrawal has been sent.

2018-01-27 18:23:35   2018-01-27 18:23:37   5532506179   withdrawal   USD   -2000.00 USD   Card   Sent   Your withdrawal has been sent.

2018-01-27 02:45:11   2018-01-27 02:45:14   5528358960   withdrawal   USD   -1056.21 USD   Card   Sent   Your withdrawal has been sent.

2018-01-26 17:25:18   2018-01-26 17:25:21   5525799017   withdrawal   USD   -964.21 USD   Card   Sent   Your withdrawal has been sent.

2018-01-26 12:57:30   2018-01-26 12:57:33   5524410626   withdrawal   USD   -968.96 USD   Card   Sent   Your withdrawal has been sent.

2018-01-25 16:27:33   2018-01-25 16:27:36   5518736960   withdrawal   USD   -1915.93 USD   Card   Sent   Your withdrawal has been sent.

Could you please have a look and give some information about my above mentioned withdrawals ?
Thanks in advance

Please note that card withdrawals are currently taking up to 3 business days. If they do not appear on your bank account tomorrow, we will try to investigate the case.

I didn't received any payment yet , could you please investigate about my withdrawals? I already opened several ticekets and each time I got auto responses My Request:653243

Kindly update us on the status of your withdrawals.

[CEX]

Hello,
According to news, USD and GBP withdrawals are disabled, EUR is not. However, Crypto Capital withdrawals are open regardless of currency. Is Crypto Capital withdrawals processed in the same day?

NO!!! Stay far away from Crypto Capital!!!!

It's f#cking dark hole... there is way IN and no out...
Missing $ 9 980 for 31 business days - 7 weeks sicnce Dec, 14th 2017

This issue is on the side of our payment partner and we are not able to impact it. Please wait until your transaction is finally processed by payment service provider.

[martinlee18]

Ok, so my USD transfer was canceled, the funds credited back to my CEX account (after more than 1 month from transfer request), and all USD withdrawals are suspended.
This is the email where they suggest alternatives:

Dear user,
We would like to inform that your wire withdrawal with the status “Sent” was recently rejected. The funds were credited to your CEX.IO balance.

What is the Reason?
Currently, our USD and GBP wire payment processor is overloaded with requests. So, we have decided to reject your withdrawal so that your funds are not stuck in the banking system.
We fully understand that it will cause certain inconvenience, but we do take care of the safety of your funds and cannot support inadequate processing timeframes.

How to Withdraw my Money?
Please pay attention that USD and GBP wire withdrawals are temporarily suspended. While we are working on re-enabling USD and GBP wire withdrawals, you are welcome to use another withdrawal method:
- to your card;
- in crypto;
- in EURO using SEPA payment option (it is working properly).

Kindly note that we have increased the withdrawal limits for transfers in EUR. The updated information can be found in our Payment Options section.
We are grateful for your patience and understanding.
Best regards, CEX.IO Team

So could please anyone from CEX explain how to perform the EURO SEPA withdrawal with USD funds on cex???(the method in red)

I really hope it is possible to proceed with that method as they suggest, otherwise this it would look like another confusing/delaying move from cex support (like when they told me the USD have been wired to me, on Jan 12th... and was simply not true)

Hello Cex, any feedback on this? You suggest to use EUR SEPA for people like me with USD funds blocked on Cex... how does that work?

[Serpens66]

@Cex:
Today your withdrawal confirmation emails are delayed by several hours! Impossible to do a withdrawal that way, cause the link expires...

[cointicker]

Dear Cex,

Up to now, I have perfectly withdrawal my money via VISA withdrawals and all transactions added to my bank account in 2 days, but since 25th of January I made 7 withdrawals and none of them added to my bank account, all payments are accepted in your side, but when I call to the bank they say; there is no incoming payment to my VISA. I opened tickets but automatic answer responded and closed the ticket. In conclusion I didn't received any payment, I reaaly need your assistance because I have delayed several personal utility and loan payments because of your payment delays.

Followings are my payment details;

2018-01-27 18:42:26   2018-01-27 18:42:28   5532599252   withdrawal   USD   -941.64 USD   Card   Sent   Your withdrawal has been sent.

2018-01-27 18:23:35   2018-01-27 18:23:37   5532506179   withdrawal   USD   -2000.00 USD   Card   Sent   Your withdrawal has been sent.

2018-01-27 02:45:11   2018-01-27 02:45:14   5528358960   withdrawal   USD   -1056.21 USD   Card   Sent   Your withdrawal has been sent.

2018-01-26 17:25:18   2018-01-26 17:25:21   5525799017   withdrawal   USD   -964.21 USD   Card   Sent   Your withdrawal has been sent.

2018-01-26 12:57:30   2018-01-26 12:57:33   5524410626   withdrawal   USD   -968.96 USD   Card   Sent   Your withdrawal has been sent.

2018-01-25 16:27:33   2018-01-25 16:27:36   5518736960   withdrawal   USD   -1915.93 USD   Card   Sent   Your withdrawal has been sent.

Could you please have a look and give some information about my above mentioned withdrawals ?
Thanks in advance

Please note that card withdrawals are currently taking up to 3 business days. If they do not appear on your bank account tomorrow, we will try to investigate the case.

I didn't received any payment yet , could you please investigate about my withdrawals? I already opened several ticekets and each time I got auto responses My Request:653243

Kindly update us on the status of your withdrawals.

All payments received today, thank you CEX for your patiance and understanding behaviour

[segafanatik]

Card verified and bank account too. Need to deposit for whithdrawal...