Dear friends!
I faced to a great broblem with poloniex. They closed withdrawal to me from this year. I sent documents for verification. I had some failed attempts because of bad quality of the cam on my PC. After that they blocked me for futher attempts. I opened support ticket. They unblock my account and let me to upload fotos insted of making them by pc' cam. At the beginning of January (5th-6th) I sent fotos of my documents. After two weeks I opened support ticket #714296 and then after 2 months they closed my ticket with no answer (!!!) I can't find any other ways to contact them (I already wrote them in Twitter). It looks like they want to steal my money, because 2.5 months is a crazy time for verification. In twitter I found a lot of people with same problems.
May be we can to gather all our tickets here and push them? I don't know what to do else.
Anyway I will happy to recieve your advises.
Thank you in advance
#poloniex #verification
Are you sure that is the full story. You haven't omitted any other facts? They seem like a credible exchange - I doubt they would malign their reputation for a few coin. Therefore my assessment is that you have failed (on numerous ocassions?) to reach a certain level of security clearance. What crypto(s) and amounts are you trying to withdraw anyway??
I don't use Poloniex so I'm not sure how they structure withdrawals, but if its anything to go by, it seems you have a withdrawal limit based on the minimum level of KYC performed.
Now I know this for a fact - to sign up (and be allowed to trade), they would have probably asked for the usual identity documents, proof of address, and maybe a selfie of you holding your ID/passport?
I am assuming at this level you probably are only entitled to withdraw a maximum of maybe 2 BTC?
I would strongly suggest that you go to a friend, maybe even an internet cafe - where there is a good quality HD webcam available. Then use their realtime support/chat widget and advise the agent that you wish to initiate a live cam session in order to perform KYC so that you can be approved for the maximum withdrawal. Be sure to have your documents in hand (ID, proof of address etc...). They might ask you some questions.
This might suffice. Try it.
