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July 21, 2019, 03:33:14 PM |
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Hi does anyone else have this problem?
I’ve created my id, but when I come to use it, I’m redirected to a 2nd authentication page with a QR code on it. I can’t scan it (don’t have a smartphone), so tap the “trouble scanning code” link, which presents me with another screen which has an alphanumeric code with a “copy code” Upton below it, and then below that a data entry field for the code itself. The copy code button doesn’t seem to work, so I highlighted the code, and copied/pasted it into the data entry field. However when I then try to continue, I get an error message saying that the code has to have 6 numeric digits in it, and I cannot proceed any further.
Help please
Thanks
Rt
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