Poloniex continues to suck, despite Circle buying them (paid after 42 days)

[BayAreaCoins]

Why Asia? Is it to get away from American regulators?

Asians are less stupid and lazy than Americans as a whole.

It is an odd one. If they're thinking of trying to dominate Asian markets that would be a big old task and they could throw infinite money at it and get nowhere.

 

Still no coins or reply... Day 14.

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[figmentofmyass]

Payments technology company Circle announced it plans to hire up to 100 people in Asia to expand its recently acquired Poloniex cryptocurrency exchange, Bloomberg reports today, March 15.

Why Asia? Is it to get away from American regulators?

why not? asia (at least east asia---china, japan, korea) is a massive market. chinese and koreans in particular are born speculators and gamblers. and given the region's population, the market is still largely untapped.

Still no coins or reply... Day 14.

that's nothing by poloniex standards. if you get the issue resolved within a month, i'd consider it an improvement. every time i click "withdraw" on polo, i say a little prayer.

[sud]

Haven't log in Poloniex since last summer, when few of my friends had their ETC freezed on withdraw for months, and to be honest I don't miss it. Many new exchanges launched recently so there is more and more competition, and Polo still doing nothing to be customer friendly... One can only hope that Circle will implement some new, better standards in time.

[bitbunnny]

Even if they have changed the owner changes in their business including customer service will not happen over night. And currently they are probably having some other issues in focus.
Circle will have to do a lot of efforts to implement good business practice again and to gain the customer trust that has been lost.

[olubams]

I've been waiting on a "Pending Approval" withdraw for 13 days now.

I've had a support ticket open for 13 days without a single reply.

Super frustrating.  You would think with Circle buying Poloniex out, that Poloniex would start to suck a little less.

Fucking trash.  Canceling my whole account once I receive my coins.

And the bold part is the best decision to take. I cannot imagine my funds hanged somewhere for a whole 13 days and there is no hope in sight whether there is fault somewhere causing the delay or there is need for any form of verification or confirmation just a total silence. The excesses of Poloniex is one too many that didn't even abate with the new management team coming on board by way of acquisition. It's time yo ditch and wait for them to sort themselves out.

[BayAreaCoins]

I've been waiting on a "Pending Approval" withdraw for 13 days now.

I've had a support ticket open for 13 days without a single reply.

Super frustrating.  You would think with Circle buying Poloniex out, that Poloniex would start to suck a little less.

Fucking trash.  Canceling my whole account once I receive my coins.

And the bold part is the best decision to take. I cannot imagine my funds hanged somewhere for a whole 13 days and there is no hope in sight whether there is fault somewhere causing the delay or there is need for any form of verification or confirmation just a total silence. The excesses of Poloniex is one too many that didn't even abate with the new management team coming on board by way of acquisition. It's time yo ditch and wait for them to sort themselves out.

I'm so fucking annoyed with myself for trying them again.

They hung some funds up in January for me as well... took forever to get sorted out.

I'm not going to let it happen again.

PS: Still no funds or response

[ruslan19283746]

They do not give me money for 2 months, the status of Awaiting Approwal!!! Sum of 100 ETH

What do you plan to do? Can you get to their office? I will pay all your expenses after solving the issue with them! I am even more so with Russia and it is more difficult for me to do this than to you.

Who can get to their office? I will pay money for a visit to their office and resolve the issue with money.
https://prnt.sc/ifmtlo

[BayAreaCoins]

They do not give me money for 2 months, the status of Awaiting Approwal!!! Sum of 100 ETH

What do you plan to do? Can you get to their office? I will pay all your expenses after solving the issue with them! I am even more so with Russia and it is more difficult for me to do this than to you.

Who can get to their office? I will pay money for a visit to their office and resolve the issue with money.

I think you added me on Skype.

Have you opened a support ticket?

[pugman]

Why Asia? Is it to get away from American regulators?

Asians are less stupid and lazy than Americans as a whole.

It is an odd one. If they're thinking of trying to dominate Asian markets that would be a big old task and they could throw infinite money at it and get nowhere.

Also if they expand in Asia,their cost would cut down by a huge margin. Asia is much cheaper than the US. Circle can easily double their cash flow by this. This is something that most of the US companies are doing,set up a company in US,and make a "good name" of themselves in the market,and when things go smoothly,they show their real ambition,that is sell their company to a Asian guy for millions of dollars,or they just move their entire business to somewhere in Asia. It really boosts up their cash flow,seriously.

[ruslan19283746]

They do not give me money for 2 months, the status of Awaiting Approwal!!! Sum of 100 ETH

What do you plan to do? Can you get to their office? I will pay all your expenses after solving the issue with them! I am even more so with Russia and it is more difficult for me to do this than to you.

Who can get to their office? I will pay money for a visit to their office and resolve the issue with money.

https://prnt.sc/ifmtlo

I think you added me on Skype.

Have you opened a support ticket?

Yes! https://poloniex.freshdesk.com/helpdesk/tickets/754683

[pugman]

I'm so fucking annoyed with myself for trying them again.

They hung some funds up in January for me as well... took forever to get sorted out.

I'm not going to let it happen again.

PS: Still no funds or response

To be honest 13 days is no where near to the number of days poloniex used to lock/disable access to the user's funds. Probably I can only tell you to be a little patient and non harsh to them,because these people definitely don't like "rude behaviour".
But did anyone seriously expect poloniex to get better after Circle purchased it?

[DooMAD]

But did anyone seriously expect poloniex to get better after Circle purchased it?

I certainly wasn't expecting much.  Circle strike me as one of those style-over-substance outfits.  They think if they sit there trying to look edgy and cool that people will take them seriously.  All hype, no action.  Then, when it turns out they don't actually have a legitimate business plan, they blame someone else for their own shortcomings. 

Honestly, I doubt it's going to get better.

The only reason people thought their first attempt at an exchange was a big deal is because no one could get an invite.  Not because it was massively popular, but because they couldn't even support the limited number of customers they had, so couldn't expand the business by accepting any more.  It was destined to fail and it did.  All the signs seemingly point to a repeat performance with Polo.

[BayAreaCoins]

I'm so fucking annoyed with myself for trying them again.

They hung some funds up in January for me as well... took forever to get sorted out.

I'm not going to let it happen again.

PS: Still no funds or response

To be honest 13 days is no where near to the number of days poloniex used to lock/disable access to the user's funds. Probably I can only tell you to be a little patient and non harsh to them,because these people definitely don't like "rude behaviour".
But did anyone seriously expect poloniex to get better after Circle purchased it?

I'm not being rude.

I did expect them to be better... O well.

[pugman]

I certainly wasn't expecting much.  Circle strike me as one of those style-over-substance outfits.  They think if they sit there trying to look edgy and cool that people will take them seriously.  All hype, no action.  Then, when it turns out they don't actually have a legitimate business plan, they blame someone else for their own shortcomings. 

Honestly, I doubt it's going to get better.

The only reason people thought their first attempt at an exchange was a big deal is because no one could get an invite.  Not because it was massively popular, but because they couldn't even support the limited number of customers they had, so couldn't expand the business by accepting any more.  It was destined to fail and it did.  All the signs seemingly point to a repeat performance with Polo.

Well can't agree more. Also I stumbled upon this article where the Circle Poloniex team says what they are planning to do. Made me chuckle on how much they are bullshitting.

I'm not being rude.

I did expect them to be better... O well.

Oh don't mistaken me. I am not saying that you're being rude. What I meant is be a little polite in your support tickets to poloniex,might help your issue getting solved much faster. I don't know if this would actually work in theory but I have seen that people don't act well when you swear/be angered at them,this lowers their morale as they have to go through the same shit over and over again.

[BayAreaCoins]

You catch more flies with honey than vinegar, but holy shit at the same point.

[BayAreaCoins]

20 days with no reply and no coins.

I've filed an SEC complaint today.  I'm sure it won't do anything, but holy fucking shit.  The poloniex bastards are criminal for doing shit like this.

[BayAreaCoins]

Finally a response:

"Hi __,

We are sorry that our product and service has not met your expectations.

As a result, we are acknowledging this correspondence as a formal complaint. For your records, this will be filed as Complaint #794250. I have escalated this to a manager so we can properly address your complaint. You can expect a follow up here within 10 business days.

Best,
Poloniex Support Team "

[vv181]

20 days for responses and 10 business day to process, in total 30 days only for withdrawing. Sounds like a good exchange.

I believe the support center problems is already been acknowledge in a few months back then. And there are no significant improvements even though Circle already bought Poloniex.

[suchycsw]

Finally a response:

"Hi __,

We are sorry that our product and service has not met your expectations.

As a result, we are acknowledging this correspondence as a formal complaint. For your records, this will be filed as Complaint #794250. I have escalated this to a manager so we can properly address your complaint. You can expect a follow up here within 10 business days.

Best,
Poloniex Support Team "

Would you help me? I do not know how to write a complait to sec. I wrote to you a private message and on skype. 31 days XRP - withdrawal complete: error

[BayAreaCoins]

Finally a response:

"Hi __,

We are sorry that our product and service has not met your expectations.

As a result, we are acknowledging this correspondence as a formal complaint. For your records, this will be filed as Complaint #794250. I have escalated this to a manager so we can properly address your complaint. You can expect a follow up here within 10 business days.

Best,
Poloniex Support Team "

Would you help me? I do not know how to write a complait to sec. I wrote to you a private message and on skype. 31 days XRP - withdrawal complete: error

How many XRP do you have in limbo?