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Author Topic: Poloniex continues to suck, despite Circle buying them (paid after 42 days)  (Read 402 times)
timerland
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April 18, 2018, 09:48:48 PM
 #41

Finally a response:

"Hi __,

We are sorry that our product and service has not met your expectations.

As a result, we are acknowledging this correspondence as a formal complaint. For your records, this will be filed as Complaint #794250. I have escalated this to a manager so we can properly address your complaint. You can expect a follow up here within 10 business days.

Best,
Poloniex Support Team "

So did you receive your withdrawal yet?

It would be quite funny if you haven't received any coins yet, which I think is the case. Support's first message back at you was telling you to wait some more before they resolve the issue. And that's coming 20 days late. What a joke.

According to https://coinmarketcap.com/exchanges/volume/24-hour/, poloniex's volume is 16th out of all exchanges. That used to be #1. I guess it shows that their incompetence on the support end is driving a lot of whales away as well. I'm certainly not using them to exchange anymore, it's way too risky.

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April 18, 2018, 10:07:10 PM
 #42

Finally a response:

"Hi __,

We are sorry that our product and service has not met your expectations.

As a result, we are acknowledging this correspondence as a formal complaint. For your records, this will be filed as Complaint #794250. I have escalated this to a manager so we can properly address your complaint. You can expect a follow up here within 10 business days.

Best,
Poloniex Support Team "

So did you receive your withdrawal yet?

It would be quite funny if you haven't received any coins yet, which I think is the case. Support's first message back at you was telling you to wait some more before they resolve the issue. And that's coming 20 days late. What a joke.

According to https://coinmarketcap.com/exchanges/volume/24-hour/, poloniex's volume is 16th out of all exchanges. That used to be #1. I guess it shows that their incompetence on the support end is driving a lot of whales away as well. I'm certainly not using them to exchange anymore, it's way too risky.
Checking out the recent update of OP, he havent still able to receive nothing.
Checking out again the message or the reply its being said its an another 10 business days of waiting which do really suck.

I would not be surprised that one day they would really go to the bottom on all exchangers when it comes to volume. People now are leaving due to their poor handling.How sad to see a top tier exchange would come into this.


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April 18, 2018, 10:38:51 PM
 #43

Finally a response:

"Hi __,

We are sorry that our product and service has not met your expectations.

As a result, we are acknowledging this correspondence as a formal complaint. For your records, this will be filed as Complaint #794250. I have escalated this to a manager so we can properly address your complaint. You can expect a follow up here within 10 business days.

Best,
Poloniex Support Team "
Would you help me? I do not know how to write a complait to sec. I wrote to you a private message and on skype. 31 days XRP - withdrawal complete: error



How many XRP do you have in limbo?
5250 XRP
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April 21, 2018, 02:51:18 AM
 #44

Finally a response:

"Hi __,

We are sorry that our product and service has not met your expectations.

As a result, we are acknowledging this correspondence as a formal complaint. For your records, this will be filed as Complaint #794250. I have escalated this to a manager so we can properly address your complaint. You can expect a follow up here within 10 business days.

Best,
Poloniex Support Team "

So did you receive your withdrawal yet?

It would be quite funny if you haven't received any coins yet, which I think is the case. Support's first message back at you was telling you to wait some more before they resolve the issue. And that's coming 20 days late. What a joke.

According to https://coinmarketcap.com/exchanges/volume/24-hour/, poloniex's volume is 16th out of all exchanges. That used to be #1. I guess it shows that their incompetence on the support end is driving a lot of whales away as well. I'm certainly not using them to exchange anymore, it's way too risky.

Still no coins.

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April 26, 2018, 03:48:32 AM
 #45

Still no coins.  Angry Roll Eyes


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April 30, 2018, 03:30:23 AM
 #46

Coming up on those 10 business days.

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May 08, 2018, 08:31:48 AM
 #47

Still no coins or response.



I wonder what the Poloniex people consider a "business day"  Roll Eyes Roll Eyes Roll Eyes

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May 08, 2018, 05:35:07 PM
 #48

steem dollars stuck for MONTHS now. poloniex is a joke these days, thank god for binance

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May 08, 2018, 07:06:59 PM
 #49

I received my withdraw today!!!!!!!!!!!!

richardsNY
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May 08, 2018, 08:02:34 PM
 #50

I received my withdraw today!!!!!!!!!!!!

That's a major win for humanity!

I hope they at least came up with an apology for the frustration that you had to endure. It's quite shocking that in most cases they just reply with standard forms to let you know and keep repeating they are aware of the issue and whatever, while in reality nothing is happening at all. It once again shows that their initial support can't do anything on its own and for that reason has to forward it to a higher level of support, which is quite pathetic. It's their support system that needs to forward all tickets to the right department, which it clearly isn't doing, and this likely is the root of all these delays. I know they don't swallow the coins and keep them, but in a market this active it can cost you badly when your coins are stuck.
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May 08, 2018, 11:24:27 PM
 #51

I received my withdraw today!!!!!!!!!!!!

lol congrats BAC , I started feeling that exchanges are fighting CLAM haha
I mean the same week that poloniex started to pay CLAM withdrawals Cryptopia now isn't showing CLAM deposits , it seems that Dooglus should start an insite exchange  Smiley

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May 09, 2018, 05:40:45 AM
 #52

I received my withdraw today!!!!!!!!!!!!

lol congrats BAC , I started feeling that exchanges are fighting CLAM haha
I mean the same week that poloniex started to pay CLAM withdrawals Cryptopia now isn't showing CLAM deposits , it seems that Dooglus should start an insite exchange  Smiley

I've been bugging Dooglus about having a bid/ask on Just-dice ever since he accepted CLAM.  It isn't going to happen... dooglus knows that if he accepts BTC deposits again that he will be dealing with a huge amount of Bitcoins again overnight.

BUT... We are probably going to add a CLAM/BTC bid/ask on FreeBitcoins.com hopefully by the end of this summer.

richardsNY, ehhh I'm just glad I got my coins!  They can keep their sorry's. I lost a good amount of coins by not staking them for over a month, but o well.

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May 09, 2018, 09:53:18 AM
 #53

I received my withdraw today!!!!!!!!!!!!

Nice to know, hopefully you've learned to step away from Poloniex after this troublesome experience Tongue

Yeah, you know what. Even though the 10 business days turned out to be 20 days, and the initial withdrawal which was supposed to be done pretty much within a few hours turned out to be more like a month, you got your money back eventually. Plenty of worse exchanges out there that would have taken longer or even not have given you any coins at all, although I'm not saying that polo is a good exchange to use.

Others learn from your experience to stay away from Polo, Circle ain't doing anything to improve the customer service. Keep grinding on your site, man! Sorry to hear about the twitter acc getting shut down, btw.

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May 09, 2018, 06:35:17 PM
 #54

I received my withdraw today!!!!!!!!!!!!

Nice to know, hopefully you've learned to step away from Poloniex after this troublesome experience Tongue

Yeah, you know what. Even though the 10 business days turned out to be 20 days, and the initial withdrawal which was supposed to be done pretty much within a few hours turned out to be more like a month, you got your money back eventually. Plenty of worse exchanges out there that would have taken longer or even not have given you any coins at all, although I'm not saying that polo is a good exchange to use.

Others learn from your experience to stay away from Polo, Circle ain't doing anything to improve the customer service. Keep grinding on your site, man! Sorry to hear about the twitter acc getting shut down, btw.
Good to hear at that the issue had been resolved already since op did able to recieve his withdrawal towards the exchange. This is really an unfortunate experience but somehow it do ends up just fine but the the experience that it gives would really give some mark in our heads.Its up on our choice if we do still make use of these services which we know on how they do give out their job when it comes to these transactions. Even you would switch into other exchange you cant still guarantee that you will able to evade problems.

This thread should be locked by the way.


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BayAreaCoins
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May 09, 2018, 07:33:33 PM
 #55

This thread should be locked by the way.

I thought about that earlier as well, but I think there are a lot of other people in the same boat I was in and would appreciate it staying unlocked.

If this thread can save one person from the amount of sleep I've lost & the stress I've endured over the past 42 days over this... it's a win in my book.

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