Nitro randomly locking accounts ****(Poker related not Sportsbook)****

[HobogotrobbedbyNitro]

Hi people I just want to warn folks that Nitrogensports.eu is locking and seizing funds from accounts without giving any evidence. I found out because my password was not working and contacted support.

Hi I have tried to login to my account with my password that I have written down that worked in the past. Is there anyway I can get some help with this.

Account is ***** and I use the name Hobo at the poker tables.

I cashed on this account and think its .0045 or .0048
Wish I added a email now to the account.

My password is ****** or ****** and I hope I have not been hacked.

Any help?

​Hello, 4928693.

Your account was flagged by our Security team for Multi-accounting, and after a review, management has decided to permanently block this account, as per our House Rules.

Our General Rules (available at https://nitrogensports.eu/n/rules) offer the following:
15. Multiple Accounts
You may not, under any circumstances, create multiple accounts for the purpose of defrauding Nitrogen Sports. This includes, but is not limited to, multiple accounts created to circumvent our betting limits or multiple accounts created to take advantage of our affiliate program. Accounts created to defraud Nitrogen Sports, as decided in our sole discretion, run the risk of having the offending bet(s) cancelled from those accounts and/or those accounts permanently closed. In the event that your account receives funds in error and need to be recovered, Nitrogen Sports reserves the right to treat multiple accounts belonging to a single user as one when recovering funds.

Our Poker Rules (available at https://nitrogensports.eu/poker/rules) under User Accounts offers the following:
1. Multiple Accounts: Nitrogen Sports does not, under any circumstances, permit the use of multiple accounts while engaged in Nitrogen Poker events
2. Duplicate Accounts: Under no circumstances may a user be signed into, and playing as multiple accounts at the same table or in the same tournament.
3. Banning: Any user found to be using multiple accounts at the same table or in the same tournament will be removed from the event and subject to ban.
4. Fraud: Any user found to be attempting to defraud Nitrogen Sports and/or other users through any unauthorized use of multiple accounts can and will be banned.
5. Seizure: Nitrogen Sports reserves the right to investigate and to recover any BTC gained through the illicit use of multiple accounts by a user.

On the same page, under Fair Play, we also offer:
4. Multiple Accounts: No multiple Accounts. As detailed above under the "user accounts" section, the use of multiple accounts by the same Nitrogen Poker user/player is considered fraudulent and is prohibited.

The current balance is seized as illicit gains, and the account will remain blocked.

Best Regards,
Kyle


 <l*******@gmail.com>

4:38 PM (23 minutes ago)

to support
Hi Kyle I just responded to you on my ticket but I prefer to talk through email to save the dialogue.

Can I get a understanding of how I cheated here, think its important for clarity purposes or you are just locking accounts left and right when you feel like saving some money.

A guy on the final table said he was reporting me and I laughed but now I see that is all it took. Shame.

Please let me know what evidence there is so I can plead my case.

So I do a google and find lots of accounts are just getting locked up due to Nitrogen quickly looking at play and figuring the person cheated or they are a cheater due to using a connection that other players have used in the past.

Will compile a bunch of links to people randomly having accounts seized and it looks like they are basing all players with vpn connections in the same boat and banning them. So be warned that they are doing this and not actually doing anything about real cheats.

Will update as they lie to me about why my account was flagged. Funny aspect is a Spanish player that got knocked out in the NBA tourney stated he was reporting me and a player that goes by MJTman or something like that because we knocked him out. If thats the evidence I will just leave laughing at how inept they are and how easily they could label any player a cheat. Its standard play to check down on a elimination hand if the hand is not strong. Other than that I see no reason to steal my funds and perma ban me.

Speak up if you are in the same boat.

Hello, 4928693.

Your request was forwarded to our Security team, who will review the issue.
We can't offer you a time frame for this, but we will contact you as soon as the review is over.

Regards,
Kyle

So that most likely is going to take a well but I want to know why they think I cheated so I can warn others.

Here is my support tickets:

Nitrogen Sports Support at 4:38pm on April 16, 2018
Hello, 4945806.

Our Security department has proof of this account breaking our rules.
This decision is final.

Regards,
Kyle
User 4945806 at 4:35pm on April 16, 2018
So some one wins and you just label them a cheat?
Thought the guy on the final table was joking but I guess thats all it takes to get some one banned. Wow will have to report you guys everywhere I can.

Nitrogen Sports Support at 4:05pm on April 16, 2018
​Hello, 4945806.

Your account was flagged by our Security team for Multi-accounting, and after a review, management has decided to permanently block this account, as per our House Rules.

Our General Rules (available at https://nitrogensports.eu/n/rules) offer the following:
15. Multiple Accounts
You may not, under any circumstances, create multiple accounts for the purpose of defrauding Nitrogen Sports. This includes, but is not limited to, multiple accounts created to circumvent our betting limits or multiple accounts created to take advantage of our affiliate program. Accounts created to defraud Nitrogen Sports, as decided in our sole discretion, run the risk of having the offending bet(s) cancelled from those accounts and/or those accounts permanently closed. In the event that your account receives funds in error and need to be recovered, Nitrogen Sports reserves the right to treat multiple accounts belonging to a single user as one when recovering funds.

Our Poker Rules (available at https://nitrogensports.eu/poker/rules) under User Accounts offers the following:
1. Multiple Accounts: Nitrogen Sports does not, under any circumstances, permit the use of multiple accounts while engaged in Nitrogen Poker events
2. Duplicate Accounts: Under no circumstances may a user be signed into, and playing as multiple accounts at the same table or in the same tournament.
3. Banning: Any user found to be using multiple accounts at the same table or in the same tournament will be removed from the event and subject to ban.
4. Fraud: Any user found to be attempting to defraud Nitrogen Sports and/or other users through any unauthorized use of multiple accounts can and will be banned.
5. Seizure: Nitrogen Sports reserves the right to investigate and to recover any BTC gained through the illicit use of multiple accounts by a user.

On the same page, under Fair Play, we also offer:
4. Multiple Accounts: No multiple Accounts. As detailed above under the "user accounts" section, the use of multiple accounts by the same Nitrogen Poker user/player is considered fraudulent and is prohibited.

The current balance is seized as illicit gains, and the account will remain blocked.

Best Regards,
Kyle
User 4945806 at 3:56pm on April 16, 2018
Hi I am unable to log in to my account and sent support a email but I am worried that I have been hacked since my password I wrote down does not work and I have funds in my account. Any help would be much appreciated.

Account: Lastdrink
Chat name: Hobo

Please tell me what I need to do?

Other cases:
https://www.reddit.com/r/sportsbook/comments/7lkfgf/nitrogen_locking_accounts_due_to_multiaccounting/?st=jg2wxv20&sh=25a22e35
https://www.reddit.com/r/nitrogensports/comments/6e91ro/account_frozen/?st=jg2x0vun&sh=e88f2141
https://www.reddit.com/r/nitrogensports/comments/7gnfob/nitrogen_sports_has_frozen_my_account/
https://www.reddit.com/r/nitrogensports/comments/71o8az/need_help_getting_back_into_my_account/
https://www.reddit.com/r/nitrogensports/comments/7wzvmc/frozen_account/
https://www.reddit.com/r/nitrogensports/comments/7ljrri/nitrogens_security_team_if_a_complete_joke/
https://www.reddit.com/r/nitrogensports/comments/7rrmpm/frozen_account/
https://www.reddit.com/r/sportsbook/comments/831731/nitrogen_sports_accounts_frozen/
https://www.reddit.com/r/nitrogensports/comments/6jufuq/created_a_new_nitrogen_account_sunday_night/
laterhttps://www.reddit.com/r/nitrogensports/comments/7xin4m/i_got_my_account_frozen_without_reasons/
https://www.reddit.com/r/nitrogensports/comments/7z19v3/frozen_account/

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[jeremypwr]

Nitrogen is quick to jump the gun and likes to shoot first and ask questions later.
I have been accused by Nitrogen of cheating at poker and multi-accounting, both which were later proven to be false.
I had to start a thread on here and call them out, otherwise they were just going to casually keep my money.
I don't think so.
They have a good operation but their security measures suck 

[HobogotrobbedbyNitro]

All I can think of is my final table play in a tourney I paid to enter. I checked to the river in a 3 way with a smaller stack allin with a mid pair. The third player hit a straight and I folded to his small bet knowing only a idiot is going to push a obvious check down situation off a hand when they could risk tripling the allin player.
Its not cheating to check down a hand,its cheating to announce that is the intent to do so. Thats the only reason I can think of and the player saying he was going to report us for cheating. Which we all laughed about but now I guess I should have taken it more seriously not knowing that Nitro is so quick with the perma ban.

So if thats the case,they are going to be banning a ton of accounts for this. Its standard poker play.
Hopefully me posting helps some people in the future or in similar spots as me since Nitro has already decided the verdict on me.
So grateful I did not put funds on this site to play higher limits knowing this is how they act.

[xYakult]

Same thing happened to me, I got locked out of my account last month, contacted support and they said my account got locked because of multi account although I only have 1 account on their site, waited 2weeks before they resolved the issue. I withdrawed my funds and never visitef their site again. If they continue with this behaviour theu will surely lose their loyal players from time to time

[slaman29]

All I can think of is my final table play in a tourney I paid to enter. I checked to the river in a 3 way with a smaller stack allin with a mid pair. The third player hit a straight and I folded to his small bet knowing only a idiot is going to push a obvious check down situation off a hand when they could risk tripling the allin player.
Its not cheating to check down a hand,its cheating to announce that is the intent to do so. Thats the only reason I can think of and the player saying he was going to report us for cheating. Which we all laughed about but now I guess I should have taken it more seriously not knowing that Nitro is so quick with the perma ban.

So if thats the case,they are going to be banning a ton of accounts for this. Its standard poker play.
Hopefully me posting helps some people in the future or in similar spots as me since Nitro has already decided the verdict on me.
So grateful I did not put funds on this site to play higher limits knowing this is how they act.

Actually, isn't all fair in poker? You can announce anything you want, whether or not it's your actual intent. I see players trash talking all the time, announcing all in next hand or whatever and never really doing it all the time. I think the cheating is obviously referring to having two hands on the same table, which shouldn't be allowed (I mean if you guys could see each other's hands especially or knew each other's plan). If you did do that, I'm pretty sure it'd be considered cheating anywhere else for poker. Or did I misunderstand? Collusion is what it's called.

[Real14Hero]

I don't either blame nitrogen for being wrong in this. People have been using multiple accounts to get into freerolls by self colluding in small tables so that they can get maximum participation on the free roll tables.

They have even got a negative trust on their bitcointalk account for failing to prevent such events as self collusion.

Other problem that can occur is that nitrogen offers a very very simple way to create a new account that doesn't even require a password so multiple accounts might even get created by mistake, but it must be on the user that he must use both the accounts for gambling purpose or by the aim to cheat the site or the community.

[tokeweed]

I'd be skeptical about these untrusted users in the forum trying to give negative feedback about a service.  I have been using Nitrogen for years and never had a problem.

I think what Hobo needs to do is to be constructive about it and try to prove that he wasn't part of a multi accounting ring.  I think this sh*t has been going on for years and it's good to see Nitrogen try to do something about it.  But they're not perfect.  There will be casualties.

[HobogotrobbedbyNitro]

Game Protect has NitrogenSports on the Qualify free list and we never received any complaint.

So if you sign up directly as a single fighter, the problem is maybe you?

As a service provider I find it odd to take a shot at some one with a issue. The whole point of this thread is to force Nitro to actually show me evidence that I cheated so I can make a argument or not. If you do even a google with bitcointalk, you will come across others with similar issues. Some valid some not, I am not one to say.

This is really only a aspect that effects poker players anyways, so those effected will be a lot slimmer since Nitro does not have any sort of bonuses that I can see for initial whoring.

I'd be skeptical about these untrusted users in the forum trying to give negative feedback about a service.  I have been using Nitrogen for years and never had a problem.

I think what Hobo needs to do is to be constructive about it and try to prove that he wasn't part of a multi accounting ring.  I think this sh*t has been going on for years and it's good to see Nitrogen try to do something about it.  But they're not perfect.  There will be casualties.

I am attempting to have a discussion on this topic for sure but I am waiting on Nitro to present evidence of their claim before I can make any sort of rebuttal to a claim other than they stickied the rules and left me to figure this out.
Lets not forget that I received no alert to the issue other than my password not working. You can argue the merits of not alerting potential cheats but what about those caught in crossfire?
Nitro for sure has a issue with cheating and its pretty much the reason I played in a paid tourney other than sit on the .01/.02 to get caught up in overinflated pots from a guy with 2-3 accounts at the table. No issue with them cracking down on cheats but I think they need to provide evidence of such things to the people they are locking out and stripping their funds from.

So its really up to Nitro now to present the case, which now seems to have backed off with my last response.
its turned from close case to a review only because I did not leave with my tail tucked between my legs. That alarms me even more knowing that some people would just take Nitros claims as is and move on.

****** <******@gmail.com>
6:28 PM (14 hours ago)
to support
https://bitcointalk.org/index.php?topic=3335151.msg34882821#msg34882821

This is the thread if you want to add evidence or sway opinion. Think enough folks have been mislabeled as cheats by nitro.

support@nitrogensports.eu
7:20 PM (14 hours ago)
to me
​Hello, 4928693.

Your messages were forwarded to our Security team for review.
We can't offer you a time frame for this, but we will contact you as soon as the review is over.

Regards,
Kyle

As for my account sure, do not trust me because I say these things about Nitro. Look at how they handle this issue with me and look at how they have dealt with others by doing a look around the net. Its a chance for them to present a solid case against me or to show they are inept and made a mistake. Think everyone can tell where I stand on the argument.


Also the account number related to this issue that you are seeing was created to interact with support through a ticket and not the actual account. Not that it matters much but just being clear.

[SyGambler]

as jeremypwr said , sometimes the security system in nitrogen may be wrong but IDK how nitrogen is supposed to deal with you in case they have a strong evidence that you are multi accouting
there freerolls created collusion and shadiness in their poker room , that's why I never bother with it these days
anyway waiting for nitrogen rep ....

[carlfebz2]

I don't either blame nitrogen for being wrong in this. People have been using multiple accounts to get into freerolls by self colluding in small tables so that they can get maximum participation on the free roll tables.

They have even got a negative trust on their bitcointalk account for failing to prevent such events as self collusion.

Other problem that can occur is that nitrogen offers a very very simple way to create a new account that doesn't even require a password so multiple accounts might even get created by mistake, but it must be on the user that he must use both the accounts for gambling purpose or by the aim to cheat the site or the community.

In any site,multi accounts is  really prohibited which means it do really have a necessary action  when you get caught.If their security is too sensitive on locking accounts or do make false block or lock then it would really still need further investigations and as being said creating account is too simple without any need further informations which are really prone to multi registrations which can be used for abusing.Nitrogen wont able to reach into their position as of now if they are not keen through their actions.

[Juggy777]

as jeremypwr said , sometimes the security system in nitrogen may be wrong but IDK how nitrogen is supposed to deal with you in case they have a strong evidence that you are multi accouting
there freerolls created collusion and shadiness in their poker room , that's why I never bother with it these days
anyway waiting for nitrogen rep ....

I have seen a lots of threads with the same content my account was locked, and in 99% of the cases it's triggered automatically. That's the beauty of the security system but it can act like a beast to. People often create multiple accounts to exploit the Casino and if they have proof against you, all you can do is try to make your case to them in private. Coming hear and telling us doesn't help, go to them and solve it.

[notserp]

yup random lock outs just found out my account is locked lets see what they say

[leonair]

I used to play on it quite sometime ago, they have a great platform, for me. Maybe it was an honest mistake that they are making such bans on multiple accounts maybe some of IP addresses of those users that getting banned was the same with others, just a thought.

I don't experience this kind of problem ever since I am playing at NitrogenSports though but luckily I'm not gambling anymore because I lose a big amount of money back then.

[tokeweed]

Game Protect has NitrogenSports on the Qualify free list and we never received any complaint.

So if you sign up directly as a single fighter, the problem is maybe you?

As a service provider I find it odd to take a shot at some one with a issue. The whole point of this thread is to force Nitro to actually show me evidence that I cheated so I can make a argument or not. If you do even a google with bitcointalk, you will come across others with similar issues. Some valid some not, I am not one to say.

This is really only a aspect that effects poker players anyways, so those effected will be a lot slimmer since Nitro does not have any sort of bonuses that I can see for initial whoring.

I'd be skeptical about these untrusted users in the forum trying to give negative feedback about a service.  I have been using Nitrogen for years and never had a problem.

I think what Hobo needs to do is to be constructive about it and try to prove that he wasn't part of a multi accounting ring.  I think this sh*t has been going on for years and it's good to see Nitrogen try to do something about it.  But they're not perfect.  There will be casualties.

I am attempting to have a discussion on this topic for sure but I am waiting on Nitro to present evidence of their claim before I can make any sort of rebuttal to a claim other than they stickied the rules and left me to figure this out.
Lets not forget that I received no alert to the issue other than my password not working. You can argue the merits of not alerting potential cheats but what about those caught in crossfire?
Nitro for sure has a issue with cheating and its pretty much the reason I played in a paid tourney other than sit on the .01/.02 to get caught up in overinflated pots from a guy with 2-3 accounts at the table. No issue with them cracking down on cheats but I think they need to provide evidence of such things to the people they are locking out and stripping their funds from.

So its really up to Nitro now to present the case, which now seems to have backed off with my last response.
its turned from close case to a review only because I did not leave with my tail tucked between my legs. That alarms me even more knowing that some people would just take Nitros claims as is and move on.

****** <******@gmail.com>
6:28 PM (14 hours ago)
to support
https://bitcointalk.org/index.php?topic=3335151.msg34882821#msg34882821

This is the thread if you want to add evidence or sway opinion. Think enough folks have been mislabeled as cheats by nitro.

support@nitrogensports.eu
7:20 PM (14 hours ago)
to me
​Hello, 4928693.

Your messages were forwarded to our Security team for review.
We can't offer you a time frame for this, but we will contact you as soon as the review is over.

Regards,
Kyle

As for my account sure, do not trust me because I say these things about Nitro. Look at how they handle this issue with me and look at how they have dealt with others by doing a look around the net. Its a chance for them to present a solid case against me or to show they are inept and made a mistake. Think everyone can tell where I stand on the argument.


Also the account number related to this issue that you are seeing was created to interact with support through a ticket and not the actual account. Not that it matters much but just being clear.

My reply isn't an attack against you in any way.  I'm just saying we should try to be as objective about the issue as much as possible.  I'm sure Nitrogen isn't happy about it either.  I mean c'mon...  It's not good business practice to lock accounts just because they want to.  Lol.

And their fraud detection squad could not be as good effective.

[HobogotrobbedbyNitro]

@tokeweed

I tried to send you a message to state I never took the reply as a slag or slight in any way but you got prejudice against receiving pm from newbies!(Kidding). That also forced me to wait 360 seconds to post this reply even though message never sent

Just want people to see the steps I went through if they get into similar hell or wonder if they are alone on this issue. Once Nitro replies I will post the outcome good or bad and it can be used as a example.



2 days since last response, figure they are busy but will keep checking in with them to see whats going on.

[hass0007]

i fucked Nitrogensports.eu many times with fixed tennis and soccer matches informations. fuck them and fuck all the bookmakers.

[Sellingaccs]

I've never had any problem with nitrogensports either. They do pay out CS:GO games pretty slowly, but they do still.
Never asked my any extra information when withdrawing (every withdrawal under 0.1BTC).
Atleast post some proof, if you are accusing nitrogen scamming you.

They are dealing with huge amount of BTC most probably, and i doubt that they would scam your nickels as it would make no sense.

[BitcoinMarshal]

I am using Nitro for years without any problem some time have few issue but they are very good in support and mostly they reply within few hours and solve my issue I don't think its going to happen mostly they lock accounts just because of multi accounts and frauds which is not bad at all they are very good in business for years and starting useless threads without any solid proof is never been good and have no worth

[HobogotrobbedbyNitro]

i fucked Nitrogensports.eu many times with fixed tennis and soccer matches informations. fuck them and fuck all the bookmakers.

Not going to bother much with that comment, its neither here nor there.

I've never had any problem with nitrogensports either. They do pay out CS:GO games pretty slowly, but they do still.
Never asked my any extra information when withdrawing (every withdrawal under 0.1BTC).
Atleast post some proof, if you are accusing nitrogen scamming you.

They are dealing with huge amount of BTC most probably, and i doubt that they would scam your nickels as it would make no sense.

You fail at understanding the issue and offered evidence that shows you did not follow the thread. Its poker related and locking me out of my account with a perma ban with no evidence is a scam even if its for the greater good. You can not just throw crap at a wall hoping to catch a few cheats but smearing innocent players in the process.
This also seems to be a new development from what I have seen with the locking of accounts at this clip.
Maybe I put poker related in subject to stop people from endorsing a aspect of the site that does not pertain to the issue.

I am using Nitro for years without any problem some time have few issue but they are very good in support and mostly they reply within few hours and solve my issue I don't think its going to happen mostly they lock accounts just because of multi accounts and frauds which is not bad at all they are very good in business for years and starting useless threads without any solid proof is never been good and have no worth

So how would you rather someone go about solving this issue? Support tickets? You get the rules copy and pasted and told to have a good day. My current email exchanges are also going in circles but at least they have given me 72 hours for a response.
Also remember this is a issue that effects poker players and not Sports related. If people can be banned because some one did not like being knocked out of a tourney, then most people would not play there.
Also this thread is to serve as a link for anyone that searches for similar issues and they can see the venture I went through and how it ends.
Some people in this thread have even verified that they also are in same boat. So whats the problem you have with people demanding better?

Will post latest emails in a minute...

More emails:

****** <******@gmail.com>
Apr 16 (2 days ago)

to support
This is fine,I have started a thread on bitcointalk in the meantime for how crooked a site you are and how I can find evidence all over the net on people in similar situations.
You can go ahead and post there as well if you want I have nothing to hide.

support@nitrogensports.eu
Apr 16 (2 days ago)

to me
​​Hello, ******.

Our Security team will review the issue.

***** <*****@gmail.com>
Apr 16 (2 days ago)

to support
https://bitcointalk.org/index.php?topic=3335151.msg34882821#msg34882821

This is the thread if you want to add evidence or sway opinion. Think enough folks have been mislabeled as cheats by nitro.

support@nitrogensports.eu
Apr 16 (2 days ago)

to me
​Hello, ******.

Your messages were forwarded to our Security team for review.
We can't offer you a time frame for this, but we will contact you as soon as the review is over.

Regards,
Kyle

***** <******@gmail.com>
11:45 AM (3 hours ago)

to support
Just checking in since its been 2 days and my funds and account are still locked. More people coming forward to state similar situation and I think something must be wrong with the detection of cheats on the Nitro side.

Any updates?

support@nitrogensports.eu
12:13 PM (2 hours ago)

to me
Hello,

Hope this email finds you well.

We still have no updates from our security department but do keep in mind that the process may take over 72 hours to be completed.
Rest assured that once we have an update, we will make sure to contact you back.

Regards,
Jackson.

***** <******@gmail.com>
1:01 PM (2 hours ago)

to support
If a investigation has already been done and you guys perma banned me, it should be easy to just give the information as to what I did wrong.
The last few responses sound like the investigation is just starting or in the process and this is very odd development to read.
It explains why so many are in the same boat as me and confused.
Gave the link to my thread on bitcoin and I am open to rebuttal and reasoning there as I feel I have done nothing wrong.

Can you clarify that I am perma banned or not? Just confused as to what the wait is about and some of the wording as of late in my responses. After that I will wait for sure.

support@nitrogensports.eu
1:04 PM (2 hours ago)

to me
We are unable to discuss the details of an on going investigation.
Once we have an update we will provide all relevant details.
In the meantime, your patience its greatly appreciated.

Jackson.

So am I perma banned or they are in the middle of investigation that I was already told has found me guilty?
Bit confusing to figure out what it going on from my exchanges and I sense they are getting pissed off with my badgering.
Guess 22 hours and I get some details, I am guessing something along the lines of decision made and this is final.

[Roboabhishek]

Hello, 4928693.

Your account was flagged by our Security team for Multi-accounting, and after a review, management has decided to permanently block this account, as per our House Rules.

It's possible that you were using a VPN/ proxies which were used to do some shady work on their website or must have used the same Vpn other player has used causing both the accounts to be terminated.
I've never heard of any accusations against Nitrogensports so I'll stick around to see the outcome.