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Author Topic: Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site  (Read 371164 times)
CryptoPlusRS
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May 15, 2018, 09:33:30 AM
 #4661


here is transcript of my livechat:

   

May 15, 08:48 UTC

Chat started: 2018-05-15 08:36 AM UTC

(08:36:28 AM) sasans: please resolve my issue!
(08:36:33 AM) *** Mark joined the chat ***
(08:36:35 AM) sasans: this is furstrating!!!!
(08:36:54 AM) sasans: doesn't your bookie have the funds to pay me out???!
(08:37:13 AM) Mark: Hi
(08:37:27 AM) sasans: my patience has ran out
(08:37:51 AM) sasans: I need PRECISE time when will me withdrawals be processed?
(08:37:54 AM) Mark: Like I have mentioned earlier, our withdrawal team will process your withdrawal very soon.
(08:38:03 AM) sasans: very soon for me is 5 minutes
(08:38:20 AM) sasans: and you have wrote that 2 hours and 20 minutes ago
(08:38:31 AM) Mark: I am sorry, but I will no
(08:38:57 AM) Mark: I am sorry, but I will not be able to provide you with an exact time frame.
(08:39:17 AM) sasans: then why are you writting very soon?
(08:39:21 AM) sasans: what does that mean??
(08:40:41 AM) Mark: Unfortunately, you will need for the withdrawal team to process your withdrawal.
(08:40:55 AM) sasans: why is it taking so long??
(08:41:01 AM) sasans: connect me to withdrawal team
(08:41:10 AM) sasans: maybe you do not have the BTC to pay me out?
(08:41:14 AM) sasans: this is not serious
(08:41:35 AM) Mark: This is due to some technical problems that they are experiencing.
(08:41:40 AM) sasans: Cheesy
(08:41:43 AM) sasans: yeah right
(08:41:52 AM) sasans: but you wrote it will be processed soon?
(08:42:02 AM) sasans: and now it is some technical problems? Cheesy
(08:42:12 AM) sasans: you are not taking me serious
(08:42:19 AM) Mark: Yes, it will as soon as the problems are resolved.
(08:42:28 AM) Mark: This will not take much time.
(08:42:48 AM) Mark: Your patience and understanding is appreciated.
(08:43:31 AM) sasans: I had understanding yesterday
(08:43:35 AM) sasans: but today no more
(08:43:51 AM) Mark: Okay.
(08:44:07 AM) sasans: I have a friend who is also betting at cloudbet
(08:44:16 AM) sasans: he is payed out within 2 hours

(08:44:17 AM) Mark: I am notifying the team again about this issue.
(08:44:26 AM) sasans: I do not understand
(08:44:32 AM) sasans: you do not have ANY PROBLEMS
(08:44:39 AM) sasans: since you have been paying him out
(08:44:43 AM) sasans: please stop lying to me
(08:45:29 AM) Mark: Only some accounts are affected by these issues.
(08:45:59 AM) sasans: do you really think I believe you?
(08:46:17 AM) sasans: you are facing some serious damage I will cause you on social media and forums
(08:46:31 AM) sasans: I have this chat
(08:46:41 AM) sasans: and it is more then clear you are lying to me
(08:46:48 AM) sasans: from this moment
(08:46:52 AM) sasans: you have 60 minutes
(08:46:59 AM) sasans: to pay every single DIME of my winnings
(08:47:07 AM) Mark: I am sorry, but I will not be able to help you any further with this.
(08:47:22 AM) sasans: you can not help mne with my withdrawal??


after that signed out of chat

complete scam of bookie!
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May 15, 2018, 01:52:43 PM
 #4662

My withdraw from 27th April stay stil pending. You forget me.....

I am very sorry for this delay. This has been escalated to our support team and I have reached out to you privately.

I expect Cloudbet to pay the bet correctly, the status of a bet can not be changed three times and finally canceled , there is an official result of the match and the bet is winning

Hi BeckoPopov, unfortunately all bets on this event have been cancelled due to incorrect information provided on the event by our sportsbook provider. I am sorry for any inconvenience caused to you.
 


You have no right to tell me that 'I should not have felt like they were disconnecting from your chat or ignoring my request' because that is exactly what you did! During the chat started on: 2018-05-12 04:56 PM UTC with 'Mark'.

And surprisingly enough today, right after I had my first meeting with my lawyer discussing your actions, 'Scott' from your team contacted me by email. Of course, he had not read about my problems as he acted as if this was a standard withdrawal delay issue. Even within the message he had sent, he quoted my support ticket in which I had explained what exactly my problem was. Then again, in his email he kept telling he was 'unable to identify any chats where your session was terminated by an agent'. Fortunately, your website is still sending automated copies of my support tickets and live chats to my email, even if it gets terminated by your side so I found it, as I mentioned above, copied the chat where your agent disconnected me and sent to 'Scott'.

I still can't believe you have purposely chosen to keep going down this road of continuing such mischief. I think all the people whom you have previously pulled this scam off were too afraid to demand their rights on a legal basis. Well, I'm afraid you have messed with the wrong person this time, and presumably for the last time.

I am sorry for any miscommunication, it was not my intention to cause you any inconvenience. Our live chat prides itself on being available and helpful, so what I meant is that if you did not feel supported by one of our agents, this should not have happened and I needed to follow up directly.
In terms of your withdrawal, I understand that the specialist team is in direct contact with you about this, and I am unable to advise any further on private cases and cannot influence the process. However I have flagged your feedback to the team for review and I apologise for any inconvenience you are experiencing.


here is transcript of my livechat:

   

May 15, 08:48 UTC

Chat started: 2018-05-15 08:36 AM UTC

(08:36:28 AM) sasans: please resolve my issue!
(08:36:33 AM) *** Mark joined the chat ***
(08:36:35 AM) sasans: this is furstrating!!!!
(08:36:54 AM) sasans: doesn't your bookie have the funds to pay me out???!
(08:37:13 AM) Mark: Hi
(08:37:27 AM) sasans: my patience has ran out
(08:37:51 AM) sasans: I need PRECISE time when will me withdrawals be processed?
(08:37:54 AM) Mark: Like I have mentioned earlier, our withdrawal team will process your withdrawal very soon.
(08:38:03 AM) sasans: very soon for me is 5 minutes
(08:38:20 AM) sasans: and you have wrote that 2 hours and 20 minutes ago
(08:38:31 AM) Mark: I am sorry, but I will no
(08:38:57 AM) Mark: I am sorry, but I will not be able to provide you with an exact time frame.
(08:39:17 AM) sasans: then why are you writting very soon?
(08:39:21 AM) sasans: what does that mean??
(08:40:41 AM) Mark: Unfortunately, you will need for the withdrawal team to process your withdrawal.
(08:40:55 AM) sasans: why is it taking so long??
(08:41:01 AM) sasans: connect me to withdrawal team
(08:41:10 AM) sasans: maybe you do not have the BTC to pay me out?
(08:41:14 AM) sasans: this is not serious
(08:41:35 AM) Mark: This is due to some technical problems that they are experiencing.
(08:41:40 AM) sasans: Cheesy
(08:41:43 AM) sasans: yeah right
(08:41:52 AM) sasans: but you wrote it will be processed soon?
(08:42:02 AM) sasans: and now it is some technical problems? Cheesy
(08:42:12 AM) sasans: you are not taking me serious
(08:42:19 AM) Mark: Yes, it will as soon as the problems are resolved.
(08:42:28 AM) Mark: This will not take much time.
(08:42:48 AM) Mark: Your patience and understanding is appreciated.
(08:43:31 AM) sasans: I had understanding yesterday
(08:43:35 AM) sasans: but today no more
(08:43:51 AM) Mark: Okay.
(08:44:07 AM) sasans: I have a friend who is also betting at cloudbet
(08:44:16 AM) sasans: he is payed out within 2 hours

(08:44:17 AM) Mark: I am notifying the team again about this issue.
(08:44:26 AM) sasans: I do not understand
(08:44:32 AM) sasans: you do not have ANY PROBLEMS
(08:44:39 AM) sasans: since you have been paying him out
(08:44:43 AM) sasans: please stop lying to me
(08:45:29 AM) Mark: Only some accounts are affected by these issues.
(08:45:59 AM) sasans: do you really think I believe you?
(08:46:17 AM) sasans: you are facing some serious damage I will cause you on social media and forums
(08:46:31 AM) sasans: I have this chat
(08:46:41 AM) sasans: and it is more then clear you are lying to me
(08:46:48 AM) sasans: from this moment
(08:46:52 AM) sasans: you have 60 minutes
(08:46:59 AM) sasans: to pay every single DIME of my winnings
(08:47:07 AM) Mark: I am sorry, but I will not be able to help you any further with this.
(08:47:22 AM) sasans: you can not help mne with my withdrawal??


after that signed out of chat

complete scam of bookie!

My apologies for your withdrawal issue, I understand that this has now been expedited and resolved for you.

Best wishes
Peter @ Cloudbet

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May 15, 2018, 05:07:37 PM
 #4663

I understand that the specialist team is in direct contact with you about this

No, nobody is in direct contact with me, let alone any 'specialists'. Since the very beginning, since last Friday, I have only received ONE generic email signed by 'Scott' saying that everything is taken care of, without even acknowledging my problem, even though everything was explained in the quote section attached to the email. Apparently nobody had read what I had written in my support tickets. Saying that everything is all right is nothing but joking. You have clearly not taken this seriously, thinking all of this is a joke. Now that my lawyers discovered interesting details about the missing licenses of Cloudbet, I don't think it will be amusing anymore. They agree it is very absurd of Cloudbet to have taken the risk of unlawfully withholding a lousy amount of less than 2 grands. This might very well be the cheapest ever scam attempt in the world of unlicensed bookies with the most expensive consequences.
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May 17, 2018, 08:35:33 AM
 #4664

I understand that the specialist team is in direct contact with you about this

No, nobody is in direct contact with me, let alone any 'specialists'. Since the very beginning, since last Friday, I have only received ONE generic email signed by 'Scott' saying that everything is taken care of, without even acknowledging my problem, even though everything was explained in the quote section attached to the email. Apparently nobody had read what I had written in my support tickets. Saying that everything is all right is nothing but joking. You have clearly not taken this seriously, thinking all of this is a joke. Now that my lawyers discovered interesting details about the missing licenses of Cloudbet, I don't think it will be amusing anymore. They agree it is very absurd of Cloudbet to have taken the risk of unlawfully withholding a lousy amount of less than 2 grands. This might very well be the cheapest ever scam attempt in the world of unlicensed bookies with the most expensive consequences.

Hi audiotest,

Thank you for letting me know, I will escalate this again with our customer support team - my apologies for any inconvenience caused.

@christopher-gie, I have responded to your individual thread post and the issue should be resolved shortly.

Many thanks
Peter @ Cloudbet

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May 17, 2018, 11:58:41 AM
 #4665

EVERYTHING IS FINE!

THANK YOU CLOUDBET!
[/color]

RECEIVED FUNDS CORRECTLY!
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May 17, 2018, 09:09:42 PM
 #4666

Thank you Peter. I received my btc.
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May 17, 2018, 10:53:31 PM
 #4667

Hello Peter! I have problems with withdraw! Help me please! Sad Sad
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May 18, 2018, 08:24:42 AM
 #4668

Hi Mozefog, thanks for getting in touch.

I'm sorry to hear you have experienced some issues with your withdrawal, if you PM me your Cloudbet nickname i'll liaise with our customer support teams to investigate.

Many thanks
Peter @ Cloudbet

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May 22, 2018, 05:45:50 AM
 #4669


I have been using cloudbet for a while without any issues but now after first big winning they decided to close my account. As reason, as you can see in the image I attached, they put that I had more than one account which is a lie.
Last few days I was in Serbia on Final Four Euroleague, to visit my friends and yes, I bet over my friends Network(as I didn't have any) some picks, same as he did, but that is the only time that I didn't use my own network and that is not a reason to close my account and confiscate all winnings.
So I am asking kindly here Cloudbet agent to recheck my account and he will see by himself that their statement that I had more than 1 account is not true.
I will post this here, keep you posted and also send to PM of Cloudbet account here on Bitcoin Talk.
Just to add, deposit to account was around 0.2 bitcoin and after lot of picks and days I managed to get it up to around 2.92 bitcoins and it seems that they just dont want winner. However, this is not a way.
I expect update on this matter and will not let this go easily.
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May 22, 2018, 07:51:42 AM
 #4670

how long takes to receive a withdrawal?
waiting from 37 hours, nothing .
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May 22, 2018, 08:17:38 AM
 #4671

I wait 2 days, after 2 days they closed my account. They say me I have 2 accounts. In this time i was in Serbia and bet over friend Network some picks, because I havent Network in Serbia. After that they nothing answer me 24hours. They stole my 2.92BTC
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May 22, 2018, 08:51:45 AM
 #4672

I wait 2 days, after 2 days they closed my account. They say me I have 2 accounts. In this time i was in Serbia and bet over friend Network some picks, because I havent Network in Serbia. After that they nothing answer me 24hours. They stole my 2.92BTC

You can try to fill complaint with SBR: https://www.sportsbookreview.com/sportsbook-complaint/
they have upgraded their ratings recently, so they are in touch with them.  This might help.


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Cloudbet
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May 22, 2018, 08:55:45 AM
 #4673

@betexpert2018, thanks for getting in touch, and sorry to hear you have problems with your withdrawal. I've seen the PM from your 'kraac' account and have sent your account details on to our support teams for investigation. You should receive an update soon, but please PM me on here if you have any further concerns or delays.

@emurla9 I've replied to your DM on Twitter (thanks for sending your username up front!) and have escalated your ticket to our payment team, you should receive your funds asap.

Many thanks
Peter @ cloudbet




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6ayne6ayn
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May 22, 2018, 05:50:16 PM
 #4674

 
   I would like to share my experience at Cloudbet. On May 11, 2018 I`ve bet several times the same bet on a different odds. I won the bet and Cloudbet paid out my winnings. The next day they fixed my stake as lost and took my money.After a few more days they fixed the bet as a canseled and they returned the amount I`ve had bet without the profit.I thought they are correct.They can not change the status of my bet countless times while it is convenient for them.There is official result and my bet is WON.I am waiting for your next changes and get my proffit back.  Angry  Huh  Undecided
kraac
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May 22, 2018, 10:03:32 PM
 #4675

I just wanted to update on my case.
CLoudbet is still claiming that I had 2 accounts which isn't true and they refuse to tell me what happens with balance on my locked account(near to 3 BTC).
I wait their answer and I have to say that solving problems this slow will cause this bookmakers ratings to drop hugely. I was so satisfied with cloudbet since using it and this came like a cold shower for me. I still hope they will fix this.
Joel_Jantsen
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May 22, 2018, 10:34:27 PM
 #4676

I just wanted to update on my case.
CLoudbet is still claiming that I had 2 accounts which isn't true and they refuse to tell me what happens with balance on my locked account(near to 3 BTC).
I wait their answer and I have to say that solving problems this slow will cause this bookmakers ratings to drop hugely. I was so satisfied with cloudbet since using it and this came like a cold shower for me. I still hope they will fix this.
Do you mind posting the conversation you had with them ? Precisely, they suspecting you of having multiple accounts.Locking users out of their accounts with balance as high as 3 bitcoins is not funny and certainly shows how untrustworthy a casino is.

@CloudBet - Guy's asking for an update on his case since you have forcefully claimed his 3 bitcoins.Care you give him appropriate explanations at the earliest ?

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game-protect
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May 22, 2018, 10:38:48 PM
 #4677

I just wanted to update on my case.
CLoudbet is still claiming that I had 2 accounts which isn't true and they refuse to tell me what happens with balance on my locked account(near to 3 BTC).
I wait their answer and I have to say that solving problems this slow will cause this bookmakers ratings to drop hugely. I was so satisfied with cloudbet since using it and this came like a cold shower for me. I still hope they will fix this.
Did they give you the name of the second account and how they conclude it is yours?

If you ignore warnings, you have to expect cold showers!  Cheesy

Cloudbet scam has no license!

kraac
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May 23, 2018, 05:13:30 AM
 #4678

They just sent email investigation shown more than 1 account per IP/household and that account will be frozen and that decision is final.
I dont have problem with them closing the account as long as they payout my balance. I deposited fking 0.18btc which isnt alot and worked my ass of to get it up to this amount and now they dont want to pay it?
As I said, I can provide full documentation for my account and also my friend can do the same. We can provide tickets for Euroleague final four basket when we were together and connected over same IP(As in Serbia I didnt have internet) and I really wont let this go as it's ridicilous acussation and am willing up to take it on court or to whomever they respond to.
I am waiting to see if they can move balance from locked account to "my other one(in fact my friends) or payitout.
Will keep u posted.
emurla9
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May 23, 2018, 09:03:32 AM
 #4679

Waiting from 3 days already too and still no withdrawal.
It's my first withdrawal and disappointed what happens there.

I will be happy to receive my balance asap as you clearly state that withdrawals have been sent WITHIN 24 hours.

Take care
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May 23, 2018, 09:07:33 AM
 #4680

im totally new on cloudbet and doing some research to prepare for upcoming Worldcup, then i found this thread . well Cheesy
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