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Author Topic: Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site  (Read 414319 times)
leea-1334
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February 03, 2019, 08:49:05 AM
 #5421

Full disclosure before I comment. I am not a player at cloudbet. But I am a player in a pool for sports (English football) which they are sponsoring. I have from my observations seen the reputation of cloudbet as a good sportsbook with customer support that is responsive. However, these latest series of accusations are beginning to wear down the site.

My advice as a third party observer to Cloubet. Better remove KYC for future. OR insist KYC before signing up. It is a huge problem for other casinos as you can see.

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February 03, 2019, 09:13:29 AM
 #5422

Better remove KYC for future. OR insist KYC before signing up. It is a huge problem for other casinos as you can see.

As much as I'd like to see them doing it, it is probably not an option. As far as I know cloudbet is company from Ireland and I recently read in the forum that in the Netherlands KYC is not forced. (This still needs a confirmation) It seems like the only way out of this is to move the company from Ireland to somewhere else where they don't care about KYC. Otherwise, KYC will stay.




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#1 CRYPTO CASINO & SPORTSBOOK
  WELCOME
BONUS
.INSTANT & FAST.
.TRANSACTION.....
.PROVABLY FAIR.
......& SECURE......
.24/7 CUSTOMER.
............SUPPORT.
BTC      |      ETH      |      LTC      |      XRP      |      XMR      |      BNB      |     more
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February 03, 2019, 12:07:49 PM
 #5423

Better remove KYC for future. OR insist KYC before signing up. It is a huge problem for other casinos as you can see.

As much as I'd like to see them doing it, it is probably not an option. As far as I know cloudbet is company from Ireland and I recently read in the forum that in the Netherlands KYC is not forced. (This still needs a confirmation) It seems like the only way out of this is to move the company from Ireland to somewhere else where they don't care about KYC. Otherwise, KYC will stay.
How do you know that Fraudbet is from Ireland? Any proof?


It was easy.

The footer of the website says:

"Copyright © 2019, Halcyon Super Holdings B.V. All rights reserved."


I did a quick search on google and found this:

Quote
Registered office address
37 Dargan Road, Fortwilliam Business Park, Belfast, Northern Ireland, BT3 9LZ
https://beta.companieshouse.gov.uk/company/NI635852

But now you mentioned it I dug a bit more and found another 2 companies with the same name and one of them is from the US and the other is from the Netherlands.

https://www.bloomberg.com/profiles/companies/8987694Z:NA-halcyon-holding-bv
Corporate Information
Address:
Goolkatenweg 55
Enschede, 7521 BE
Netherlands

https://www.bloomberg.com/research/stocks/private/snapshot.asp?privcapId=62070237
8455 Beverly Boulevard Penthouse
Los Angeles, CA 90048
United States


At this point I am not sure which one is cloudbet. Taking a wild guess, it is probably the one in the Netherlands because it has "BV" on its name. The others don't.




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#1 CRYPTO CASINO & SPORTSBOOK
  WELCOME
BONUS
.INSTANT & FAST.
.TRANSACTION.....
.PROVABLY FAIR.
......& SECURE......
.24/7 CUSTOMER.
............SUPPORT.
BTC      |      ETH      |      LTC      |      XRP      |      XMR      |      BNB      |     more
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February 03, 2019, 12:34:26 PM
 #5424

@ mindtrust

The mistake you made there is a huge difference between Halcyon Holding BV and Halcyon Super Holdings BV!

Ireland, Netherlands and US is without Super.

Is cloudbet's country of origin a mystery?

I see you are offering services against the casino scams for the players you should know about these information better than any of us.

If they can force KYC on the players then their company information should be accessible but I can't seem to find anything about "Halcyon Super Holdings B.V."

Also they claim that they are licensed by E-Gambling Montenegro and Curaçao (a Caribbean country) eGaming. Maybe contacting them would lead to some answers.




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#1 CRYPTO CASINO & SPORTSBOOK
  WELCOME
BONUS
.INSTANT & FAST.
.TRANSACTION.....
.PROVABLY FAIR.
......& SECURE......
.24/7 CUSTOMER.
............SUPPORT.
BTC      |      ETH      |      LTC      |      XRP      |      XMR      |      BNB      |     more
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February 03, 2019, 06:05:59 PM
 #5425

Guys,

This has gotten very scammy and fishy. I just asked Lilly on chat what cloudbets adresss was. She refused to give me a address.

I then asked her what country cloudbet was located in and she wouldn’t even tell me that.


This is normal for shady companies operating illegally. And cloudbet seem borderline shady to me. The amounts involved are mind boggling, they owe someone on askgamblers 330 bitcoins: https://www.askgamblers.com/casino-complaints/cloudbet-casino-delayed-330-btc-payment
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February 03, 2019, 07:46:22 PM
 #5426

Chat Transcript with Sam
Chat started on 03 Feb 2019, 04:13 PM (GMT+0)
(04:13:31)   *** Sam joined the chat ***
(04:13:31)   Sam: Hi I have a question
(04:13:57)   Sam: I emailed support and haven’t heard back
(04:14:05)   *** Lily joined the chat ***
(04:14:25)   Sam: we spoke earlier
(04:14:25)   Lily: Hello Sam
(04:15:17)   Lily: I remember our conversation and the info you sent. I've passed all of this information to the team and I was informed thta they shoudl be in touch with you as soon as it's possible.
(04:15:47)   Sam: Ok. What’s cloudbets office address/contact info
(04:16:15)   Lily: The only address I am allowed to share with you is our email address I'm afraid.
(04:16:39)   Sam: Where is cloudbet located?
(04:17:00)   Sam: What country
(04:17:49)   Lily: Cloudbet is an online betting platform with a license issued in Montenegro.
(04:18:14)   Sam: I mean what country is cloudbet offices in
(04:18:38)   Lily: I'm very sorry, but this is the information I am not allowed to provide on chat
(04:18:53)   Sam: You can’t tell me the country?
(04:18:58)   Lily: You could email us with these questions.
(04:19:16)   Sam: is that a joke? Why can’t you tell me the country
(04:19:36)   Lily: We are not allowed to provide such information.
(04:19:43)   Sam: Wow
(04:19:56)   Sam: they will tell me in a email?
(04:20:07)   Lily: Yes, of course.
(04:22:02)   Lily: I'd advise you to email us and we;ll try to our best to answer all of your questions.
(04:22:11)   *** Sam left the chat ***
Can you attach screenshots please?

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.
MAJESTIC..
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.
..WIN 1 BITCOIN ON EVERY PREMIER LEAGUE MATCHDAY..
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.
.JOIN US - IT'S FREE! .
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February 03, 2019, 09:57:05 PM
 #5427

@ youngamericandream

AGD815 did not do his due dilligence, referred you to the publicly proven Cloudbet scam and has to compensate your damage! Wink

Game Protect you clown. I don’t even know Young American. Gtfo.

Hey.

You seem to be a bit new here. Look at game protect trust rating.

it simply means you should ignore the guy. That's all you need to do Wink

cheers

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February 04, 2019, 09:31:20 AM
 #5428

Guys,

This has gotten very scammy and fishy. I just asked Lilly on chat what cloudbets adresss was. She refused to give me a address.

I then asked her what country cloudbet was located in and she wouldn’t even tell me that.


This is normal for shady companies operating illegally. And cloudbet seem borderline shady to me. The amounts involved are mind boggling, they owe someone on askgamblers 330 bitcoins: https://www.askgamblers.com/casino-complaints/cloudbet-casino-delayed-330-btc-payment

they also refuse to pay 38 btc to one of my friend. he lost lots of money and when he earn once they show their real face. and they get a report from evolution gaming just telling he used the roullette interface to save his bets.

this is the dispute he has written by his words. :

 I have been playing at Cloudbet since September 2018 and never had issues, but this time I had and nobody replies besides the casino marketing guy through WhatsApp and every time he says something else.

But there is some shady thing that i want to mention. Here is what happened. I play Live Roulette game from January 11th until 14th. 95% I lose since September. Anyone knows the game, will agree, that it's really hard to win. Anyway, after I played long hours I had 38 BTC and I requested withdraw. My account is suspended.

PLEASE SEE ATTACHED PROOFS!
Player Risk Analysis Report from EvolutionGaming
Screenshots with all representatives from Cloudbet

First of all, this report was prepared on Jan 20th, when i contacted them on Jan 25th they told me they still waiting for the report. They sent me the report yesterday which is 28th.

Second, the report says that I played from saved bets, which is correct because the platform gives you an option to save your bets and play, or you can play repeat bets. If you play like that and win they tell you this is not the right way to play Smiley SO WHY DO YOU HAVE THIS OPTION ON YOUR PLATFORM?

Third, the report says that I placed my bets from saved bets average of 4 seconds before the ball dropped which might be correct but again, the platform let you bet after they span the ball, so if you don't want the player play like that why do you have that option on the game.

Fourth, when they made this report they are stating Cloudbet that they will keep watching my actions and asking Cloudbet let them know if they want to block my account. So in another word they don't know my account was blocked on the day of withdraw. So Cloudbet blocking the account and waits for couple days and then take actions and find excuses not to pay. I think they get the winning from the casinos and gain some time and never pay the big winning.

Fifth, the report states that I opened the account on Sep. 25th, 2018, but they analyze only from Jan 11-14th. If they go back and analyze all my play from Sep. 25th - Jan. 14th, they will see that I always play the same way and I have been loosing.
So in reality if there is a software how i have been loosing...
I really want to thank to this website to be our (victims) voice!
I did not cheat nor used any software, I am a businessman and I like to gamble, but this is stealing.


PLEASE SHARE WITH EVERYONE YOU KNOW ABOUT CLOUDBET.COM SCAM!

DO NOT RISK YOUR MONEY because even if you win you will never get it.

CLOUDBET.COM trick people, I think they get the winnings from the casinos and then block your account.
If there is software like that, how come I have been loosing?

Please DON'T insult people! If you will check the history you will see how I have been playing.
Again thank you for this website and everyone who is responded and shared my concern!

38 BTC it is a lot of money and this is not profit. Only that day I deposit more than 11 BTC to that account to play and after I got lucky I ended up withdrawing 38 BTC.

P.S: i will uplod risk report and chat pics
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February 04, 2019, 10:04:23 AM
 #5429

If you PM me with a email addy I can send you the transcript directly.
Thank you but it is not needed. I think it is very important to attach screenshots along with the text, because screenshots is more trusted evidence.

████████████████████████████
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.JACKMATE'S...........
.
MAJESTIC..
████████████████████████
███████████████████████
████████████████████████
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.
..WIN 1 BITCOIN ON EVERY PREMIER LEAGUE MATCHDAY..
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February 04, 2019, 11:58:18 AM
 #5430

If you PM me with a email addy I can send you the transcript directly.
Thank you but it is not needed. I think it is very important to attach screenshots along with the text, because screenshots is more trusted evidence.

Do we expect to hear from cloudbet team ?
Several complaints are in the just last few time.

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February 04, 2019, 12:08:08 PM
 #5431

@ youngamericandream

AGD815 did not do his due dilligence, referred you to the publicly proven Cloudbet scam and has to compensate your damage! Wink

Game Protect you clown. I don’t even know Young American. Gtfo.

Hey.

You seem to be a bit new here. Look at game protect trust rating.

it simply means you should ignore the guy. That's all you need to do Wink

cheers

Good call. I think for the rest of us used to it, we know which users are just spamming their service (which itself has a lot of trust ratings),,, and which are actually trying to help. The guy is almost in every thread just not being very helpful.

Back to topic though, why is Cloudbet not saying there the company is? I thought they already said their license is from Montenegro?

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February 04, 2019, 12:13:11 PM
 #5432

I have used sports book and a bit of slots  at Cloudbet for 4/5 months, based in Australia. Probably lost .4/.5 btc overall. Small ball regular small deposit but I enjoy micro sports bets for interest. Was playin a slot a few hours ago had only about .002 btc in account (lol) went to exit the slot and got error message saying Australia is restricted territory so I’m blocked. Had about .002 bal and about .002 pending bets and now locked out, no warning. Confused as didn’t know Australia banned obviously as no problem betting depositing etc. have mentioned to support I’m in Australia multiple times and told all good initially when signing up. Small amount but what the hell
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February 04, 2019, 12:17:55 PM
 #5433

Do we expect to hear from cloudbet team ?
Did you ask me? I do not know. I'm not connected with Cloudbet and do not have any contacts with them.

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February 04, 2019, 03:23:44 PM
 #5434

Almost all the long existing and the newbie of the forum knew Nitro and I believed to posted this message because of the accusation made by the user game protect which have been false and baseless accusation about gambling site for years now.
What accusatios against what casinos are false and baseless?
You can tell me because the answer to your is all written on the red trust giving to you by people like Rhavar,Stunna, Suchmoon etc.

Besides, this was the reason behind his red trust issue and if you check the red trust was giving to him by reputable members of this forum.
The trust of who did I breach and how? Why are blatant liars reputable members of this forum?
I have no reason to lie or say things which are not genuine. As I said earlier the answer is glaring and all written on your trust.

However, I am surprised with the message been posted about cloudbet but we have to wait till will confirm everything.
The Cloudbet scam money owed? surprises you? Did you live behind the moon within the past years?

No, neither will I believe every accusations which was make or supported by you if I dont any genuine evidence to proof the accusation were truth. However, the cloud bet representative is still responding to every question the accuser asked and I believe you need to make things hard for the both parties because the forum staff have already intervene into the situation.




 
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February 04, 2019, 06:29:00 PM
 #5435

I have used sports book and a bit of slots  at Cloudbet for 4/5 months, based in Australia. Probably lost .4/.5 btc overall. Small ball regular small deposit but I enjoy micro sports bets for interest. Was playin a slot a few hours ago had only about .002 btc in account (lol) went to exit the slot and got error message saying Australia is restricted territory so I’m blocked. Had about .002 bal and about .002 pending bets and now locked out, no warning. Confused as didn’t know Australia banned obviously as no problem betting depositing etc. have mentioned to support I’m in Australia multiple times and told all good initially when signing up. Small amount but what the hell

You should ask all bitcoin that you lost betting there, cause they said they will refund if betting from restricted country.

We will see if they will lie again (probably will).

CHEAP GOOGLE VOICE ACCOUNTS, TORRENT INVITES, E-BOOKS, AND MANY MORE - PM ME
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February 04, 2019, 06:52:10 PM
 #5436

Evening all,

Damn, I take a couple of days off and suddenly everything is on fire when I get back!  Wink

AGD815 - I’ve spoken to our teams and they are confident in our findings when it comes to the player you contacted us about. The account was logged in to from multiple countries within minutes, and unless he’s discovered a way to teleport then it’s a clear case of VPN usage.

As I’ve stressed before, and despite the player trying to mislead us with claims of travel, we still allowed all deposits to be reclaimed before closing the account. I understand you are unhappy with this decision, but continuing to make threats of legal action and negative PR campaigns will not change this decision.

Youngamericandream - After investigating further our teams are confident that a VPN was used to bypass our territory restrictions. If you can provide evidence that disproves this then we should be able to get the whole issue settled very quickly.



Ronnie @ Cloudbet

Hello, Ronnie. From today it is impossible to get to Your website from the Netherlands and Australia have you restricted these territories too ? You write about the ban on VPN but You played a lot of players from Russia as far as I know in Russia You do not restrict, but the Internet providers of Russia blocked Your website from Russia without VPN it is not possible to get. I play you more than a year through the VPN I'm from Russia and no one forbade me to put You. How to be players from Russia ? Your position about VPN for players from Russia ?
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February 04, 2019, 08:09:36 PM
 #5437

Almost all the long existing and the newbie of the forum knew Nitro and I believed to posted this message because of the accusation made by the user game protect which have been false and baseless accusation about gambling site for years now.
What accusatios against what casinos are false and baseless?
You can tell me because the answer to your is all written on the red trust giving to you by people like Rhavar,Stunna, Suchmoon etc.
Wait a second! You claim that I made false accusations against casinos, but you are not able to deliver proof of your claim?

Instead of delivering proof of your claim, you demand from me to deliver proof of something I never did?

Are you mentally ill?

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February 04, 2019, 08:09:56 PM
 #5438



I can’t wait to see Ronnie’s response on this. Lol. In other words the country of Russia doesn’t allow cloudbet to be accessed so cloudbet tells people in Russia to use vpn so they can bet? HAHA

In other words cloudbet knows Russian citizens are using VPN and have been taking bets from them? This gets funnier by the minute.

.  

I don't know Cloudbet's position on this issue. But I know that many players from Russia play via VPN in cloudbet and they have no problems. In Russia, blocked all betting sites except sites licensed in Russia. More recently, cloudbet did not require anything about vpn maybe the policy has changed ?
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February 04, 2019, 09:05:38 PM
 #5439



I can’t wait to see Ronnie’s response on this. Lol. In other words the country of Russia doesn’t allow cloudbet to be accessed so cloudbet tells people in Russia to use vpn so they can bet? HAHA

In other words cloudbet knows Russian citizens are using VPN and have been taking bets from them? This gets funnier by the minute.

.  

I don't know Cloudbet's position on this issue. But I know that many players from Russia play via VPN in cloudbet and they have no problems. In Russia, blocked all betting sites except sites licensed in Russia. More recently, cloudbet did not require anything about vpn maybe the policy has changed ?
My guess is that they don't filter IPs in database for specific country but they have right to ask reason behind using VPN. Asking KYC from customers is enough to solve this issues imho. Out of curiosity, if management have no strict rules against VPN then how they fight against promotion abusers..

 
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February 04, 2019, 11:32:55 PM
 #5440

Out of curiosity, if management have no strict rules against VPN then how they fight against promotion abusers..

Offhand, there's the way bitcointalk does it. Allow vpns and previously banned ips but disable certain abilities. So a site could disable bonuses/promotions/affiliate activity, etc on ips that are vpns or have been banned before.
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