Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site

[kraac]

I just wanted to update on my case.
CLoudbet is still claiming that I had 2 accounts which isn't true and they refuse to tell me what happens with balance on my locked account(near to 3 BTC).
I wait their answer and I have to say that solving problems this slow will cause this bookmakers ratings to drop hugely. I was so satisfied with cloudbet since using it and this came like a cold shower for me. I still hope they will fix this.

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[Joel_Jantsen]

I just wanted to update on my case.
CLoudbet is still claiming that I had 2 accounts which isn't true and they refuse to tell me what happens with balance on my locked account(near to 3 BTC).
I wait their answer and I have to say that solving problems this slow will cause this bookmakers ratings to drop hugely. I was so satisfied with cloudbet since using it and this came like a cold shower for me. I still hope they will fix this.

Do you mind posting the conversation you had with them ? Precisely, they suspecting you of having multiple accounts.Locking users out of their accounts with balance as high as 3 bitcoins is not funny and certainly shows how untrustworthy a casino is.

@CloudBet - Guy's asking for an update on his case since you have forcefully claimed his 3 bitcoins.Care you give him appropriate explanations at the earliest ?

[kraac]

They just sent email investigation shown more than 1 account per IP/household and that account will be frozen and that decision is final.
I dont have problem with them closing the account as long as they payout my balance. I deposited fking 0.18btc which isnt alot and worked my ass of to get it up to this amount and now they dont want to pay it?
As I said, I can provide full documentation for my account and also my friend can do the same. We can provide tickets for Euroleague final four basket when we were together and connected over same IP(As in Serbia I didnt have internet) and I really wont let this go as it's ridicilous acussation and am willing up to take it on court or to whomever they respond to.
I am waiting to see if they can move balance from locked account to "my other one(in fact my friends) or payitout.
Will keep u posted.

[emurla9]

Waiting from 3 days already too and still no withdrawal.
It's my first withdrawal and disappointed what happens there.

I will be happy to receive my balance asap as you clearly state that withdrawals have been sent WITHIN 24 hours.

Take care

[peterle160494]

im totally new on cloudbet and doing some research to prepare for upcoming Worldcup, then i found this thread . well

[game-protect]

They just sent email investigation shown more than 1 account per IP/household and that account will be frozen and that decision is final.
I dont have problem with them closing the account as long as they payout my balance. I deposited fking 0.18btc which isnt alot and worked my ass of to get it up to this amount and now they dont want to pay it?
As I said, I can provide full documentation for my account and also my friend can do the same. We can provide tickets for Euroleague final four basket when we were together and connected over same IP(As in Serbia I didnt have internet) and I really wont let this go as it's ridicilous acussation and am willing up to take it on court or to whomever they respond to.
I am waiting to see if they can move balance from locked account to "my other one(in fact my friends) or payitout.
Will keep u posted.

The rule not more than 1 account per IP is nonsense, because if you connect to the internet with public wifi for example, then several customers can have the same IP. Or if you visit friends like you said, then several people have the same IP.

But same IP does not necessarily mean it is the same account holder, because you use different pcs and they usually make a fingerprint of your pc. And if you usually have a different IP and only temporary while visiting your friend have another one, then this confirms that the friend's IP is not yours and it is not your account.

However, cloudbet is shady, there are regularly complaints about people waiting for withdrawals and there are also some scam accusations!

I repeatedly ask them for their license and they did not show it. So from a juridical point of view, if they operate illegal without a license, then they have no juridical valid terms and conditions and their claim not more than 1 account per IP/household is baseless.

Countless victims cry in the forum to hire a lawyer and sue them, but finally no one does and they know it and it is +EV for them to simply ignore you.

However, if someone loves to play at cloudbet, then you need to be prepared to pay the price! Or in your case and considering the high amount it would be worth to enforce your claim, but based on my experience the problem is the mindset!

[peterle160494]

so anyone knows any other site that we can bet by crypto this Worldcup ? i would love to know , thanks in advance

[peterle160494]

so anyone knows any other site that we can bet by crypto this Worldcup ? i would love to know , thanks in advance

BetKing with currently the lowest sport odds and 20 crypto currencies.

  Thanks ,

[Cloudbet]

@betexpert2018/Kraac - I have discussed your issue with our Support Team, and despite your explanations I can confirm that your account will remain blocked. The issue is not about whether you shared an IP, but that you created two separate Cloudbet accounts.

The use of multiple accounts breaches our terms and conditions, specifically: 5.1.9.2: Only one account per customer/IP/household is allowed. Our T&Cs are unambiguous in relation to the use of multiple accounts, and we encourage all players to familiarise themselves with them when signing up to Cloudbet.

Your main account is still active enabling you to access our services, but please refrain from creating duplicate accounts in future. If you are still unhappy with the decision you are are of course entitled to bring the matter to our ADR and we will be happy to cooperate with any investigation, we can provide them with our findings and their decision would be final.

@Joel_Jantsen - I cannot discuss the specifics of a player’s account or personal details via a public forum, but rest assured this has been thoroughly investigated and we are certain that an intentional breach of our T&Cs took place which are explicit in prohibiting the creation of multiple accounts, which is what happened here. The player’s explanation does not address that simple fact.

The player has also received an email response from our support teams and has been in direct contact with me via Twitter DMs.

In situations like this we always take time to study the facts and whenever reasonable give the player the benefit of the doubt wherever possible. The Bitcoin casino and sportsbook industry is a fairly small but well-connected community, and we know that no legitimate operator would survive long by taking advantage of their player base.

@peterle160494 I apologise for the poor impression this has given you, but I assure you we have the highest standards of account security in order to protect both ourselves and our players. If you have any specific questions about Cloudbet or our world cup offerings, please feel free to post here or reach out to me directly.

Many thanks
Peter @ Cloudbet

[Cloudbet]

@6ayne6ayn I'm really sorry to hear that, I can definately understand your frustration. If you could please PM me your Cloudbet nickname I'll be happy to take a look into the issue for you.

@emurla9 Apologies for the continued inconvenience. As we discussed via PM and Twitter DMs, I have updated our customer support team and am pressing for a resolution to the issue.

Many thanks
Peter @ Cloudbet

[Mozefog]

Hello Peter! I turned to you on May 17, from you there is no answer about my withdrawal! When will you find out something?

[kraac]

@betexpert2018/Kraac - I have discussed your issue with our Support Team, and despite your explanations I can confirm that your account will remain blocked. The issue is not about whether you shared an IP, but that you created two separate Cloudbet accounts.

The use of multiple accounts breaches our terms and conditions, specifically: 5.1.9.2: Only one account per customer/IP/household is allowed. Our T&Cs are unambiguous in relation to the use of multiple accounts, and we encourage all players to familiarise themselves with them when signing up to Cloudbet.

Your main account is still active enabling you to access our services, but please refrain from creating duplicate accounts in future. If you are still unhappy with the decision you are are of course entitled to bring the matter to our ADR and we will be happy to cooperate with any investigation, we can provide them with our findings and their decision would be final.

@Joel_Jantsen - I cannot discuss the specifics of a player’s account or personal details via a public forum, but rest assured this has been thoroughly investigated and we are certain that an intentional breach of our T&Cs took place which are explicit in prohibiting the creation of multiple accounts, which is what happened here. The player’s explanation does not address that simple fact.

The player has also received an email response from our support teams and has been in direct contact with me via Twitter DMs.

In situations like this we always take time to study the facts and whenever reasonable give the player the benefit of the doubt wherever possible. The Bitcoin casino and sportsbook industry is a fairly small but well-connected community, and we know that no legitimate operator would survive long by taking advantage of their player base.

@peterle160494 I apologise for the poor impression this has given you, but I assure you we have the highest standards of account security in order to protect both ourselves and our players. If you have any specific questions about Cloudbet or our world cup offerings, please feel free to post here or reach out to me directly.

Many thanks
Peter @ Cloudbet

Peter thanks for fast response, but you still didnt answer my question about what happens with funds?

[Kukulelema]

Why I wait 2 days for withdraw? I have 0.89BTC for withdraw. Every time is same mail, support say me that will be in 24hours??!! No I wait over 48 hours for withdraw. Its very bad.

[brokk]

Waiting over 24 hours for a withdrawal here again, even a meaningless .12 withdraw seems to take a lot of time, absolutely ridiculous, fix this!!

[Kukulelema]

Now I wait 3 days! Over 72 hours. We unprofessional, who give them licence. I sent them over 30mails, they answer 3 times, the same mail. When I see how many people have problem with Cloudbet, I start think they are scam. A lot of people have problem with withdraw. They wash money?

[Cloudbet]

@Kukulelema - Thanks for getting in touch, and apologies for the slow service. If you PM me your Cloudbet nickname I'll investigate the delay for you and escalate your existing correspondence with our team.

@brokk - I can completely understand the frustration and I will be speaking to our support teams to try and understand what is causing the delay. Please PM me your nickname and I'll look into the matter now.

Many thanks
Peter @ Cloudbet

[Cloudbet]

@shyne66 - I've just spoken to our support team regarding your issue and they have assured me they will be in touch with you directly soon via email to discuss the matter further.

Many thanks
Peter @ cloudbet

[SyGambler]

@Kukulelema - Thanks for getting in touch, and apologies for the slow service. If you PM me your Cloudbet nickname I'll investigate the delay for you and escalate your existing correspondence with our team.

@brokk - I can completely understand the frustration and I will be speaking to our support teams to try and understand what is causing the delay. Please PM me your nickname and I'll look into the matter now.

Many thanks
Peter @ Cloudbet

glad you are responding to players Peter , but seriously things need to change fast
Cloudbet used to be great site to bet on but now I'm really starting to avoid it due to the problems that people keep showing here , I don't want my money to get stuck for a week or so

if you need more staff to handle the problems then you should start hiring some people to solve the problems , I just want to see cloudbet like it was few years ago

[emurla9]

We began 5th day and as usual no money.
I dont know how long i have to wait for 0.5 btc withdrawal.
If its some kind of joke, tell people to know.

Let's send my money and perform your services better!

[6ayne6ayn]

@6ayne6ayn I'm really sorry to hear that, I can definately understand your frustration. If you could please PM me your Cloudbet nickname I'll be happy to take a look into the issue for you.

@emurla9 Apologies for the continued inconvenience. As we discussed via PM and Twitter DMs, I have updated our customer support team and am pressing for a resolution to the issue.

Many thanks
Peter @ Cloudbet

   


   Hello,Peter
 So,I realy hope for your answer shortly.It is unacceptable.You can not undo me like this...
   Regards