Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site

[defran]

@defran Thanks for getting in touch. Sometimes these manual checks can take a while to process if there is a large queue, but if you have provided KYC you should have received a response by now. I'll contact our payment teams and find out where the delay is coming from and get back to you asap.

I've recorded the email address that you provided, so you can remove it from your public post if you prefer. I'd normally ask players to PM me their details to keep them private.

Hi again!
So what about my account? Still locked and zero answers from Support via e-mail
Thank you

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[Cloudbet]

Morning all! It's the last week of World Cup games, but there's some big matches to enjoy before the end of the tournament!

At least we won't have long to wait before the start of the EPL (and the national league for any other unlucky Leyton Orient supporters!)

Which events are you looking forward to this week?

@Defran I'm really sorry for the slow response, i've dropped a message to our support teams asking for them to investigate the delay and get in contact as soon as possible, there may have been some manual checks run on your account but they probably should have been processed by now if the correct information has been provided.

Thanks very much,

Ronnie @ Cloudbet

[Cloudbet]

Predict the future price of bitcoin or bitcoin cash at kick off time of the World Cup Final to win big with Cloudbet on Twitter this World Cup!





This has been an incredible World Cup so far, with upsets, high scoring games, and Neymar Jr pushing for a nomination to next year’s Oscar shortlist. It’s also the first year that everyone’s favourite cryptocurrencies reached the mainstream of sportsbook betting, and we want to celebrate with an exclusive competition for all our Twitter followers!

Simply guess what the price of Bitcoin or Bitcoin Cash will be in fiat currency when the World Cup final kicks off for a chance to win!

To enter:

- Follow us at @Cloudbet on Twitter

- Tweet @Cloudbet and guess the price of Bitcoin (BTC) or Bitcoin Cash (BCH) at Kickoff of the World Cup final

- All entries must include the #CloudbetWorldCup hashtag for competition tracking

- We’ll pick the winners for each currency from the closest guesses

The winners for each currency will get their hands on a stylish Ledger Nano S, perfect for keeping your crypto funds safe and handy at home or on the move.

Entries will be accepted between now and 15:00 UTC on the 14th July (24 hours before kick off of the World Cup Finals!) and are limited to Cloudbet users who follow us @Cloudbet on Twitter. Only entries including the #CloudbetWorldCup hashtag will be considered, and don’t forget to include the currency you are guessing price with!

Good luck everyone, and enjoy the World Cup action!

Ronnie @ Cloudbet

[veleten]

-snip-

WOW!!!

I can't believe I won...
My favorite team is Italy so this World Cup was missing the usual emotions, but at least it helped me guess the right resutls
Thanks everyone!
[/quote]

nice win there,mate!
my team didn't qualify as well,but I made some good 300+% of my initial bank betting on this world cup
I was late to participate,but my predictions were same,so would have been the fourth one competing for the prize,hehe
great competition there,Cloudbet,hope there will be another one for the finals

[Cloudbet]

@veleten Sorry you arrived late to the party! I'm still amazed that we had that many people with the right predictions, despite all the upsets I really didn't see Brazil going out!

300% on World Cup betting is damn impressive, do you usually bet on outright markets or dive into the specials?

We do have a World Cup competition this week to predict the price of BTC or BCH at kick off time of the final game, which I guess is a bit less sporty and a bit more crypto-y!

Details here

Have a great day!

Ronnie @ Cloudbet

[xandry]

- Tweet @Cloudbet and guess the price of Bitcoin (BTC) or Bitcoin Cash (BCH) at Kickoff of the World Cup final

It is possible to do prediction twit only for one of cryptocurrencies or at once on both? I mean can we do two twits: one for Bitcoin and other one for Bitcoin Cash?

[Ivotrumpet88]

@Ronnie
Hello Ronnie! How much time is needed to approve my withdraw? I requested it before 6 days and I dont have any answer from your team! What is the reason not to answer me? Thank you!

[jdemaeyer]

Hi Ronnie @Cloudbet,

could you kindly check into issues I've been having with logging into my account? Since about a week ago I get an "Incorrect nickname, email address or password" error when I try to login (like @Defran). The password I'm entering is correct for sure, and I've also tried resetting it and clearing my browser cache/cookies. Rupert from support has confirmed that my account is not blocked on July 5th, but has kept quiet since then despite multiple mails from my side.

I will send you my email address in a private message. If this can't be resolved in a timely manner I would kindly ask you to transfer my balance to a Bitcoin address I'll provide until things are sorted out.


Thanks!,
-Jakob

[Cloudbet]

@xandry Yep, the T&Cs state one tweet per currency so you can guess both with two individual tweets. I was trying to come up with a way to word that a bit better in the rules but failed pretty horribly  

@Ivotrumpet88 Really sorry for the delays, I'm still waiting for a response from support regarding your withdrawal. I believe they are currently performing some manual checks on your account and I'm pushing for updates to pass on to you.

@jdemaeyer I'll highlight this to our teams as a priority right away. If there is some undetected problem causing these login issues it needs to be fixed asap, and i'll make sure the teams are aware. I'll get back to your with a response asap.

Thanks very much,

Ronnie @ Cloudbet

 

[Jgod]

dogshit sportsbook, advertise instant withdraws but my withdraw of barely 10$(0.002 btc) pending since more then 10 hours. absolutely ridiculous.avoid at all costs.

[Jgod]

Very small withdraw of 0.002 btc pending since 33 hours on cloudbet. keep hearing very soon from every channel.* do not deposit to this book*


this was my 8th deposit before any withdraws. 33 hours and pending since any response other then 'will be processed very soon' utter trash sportsbook and u will be treated like trash. avoid at all costs.

they advertise BIG 50 BTC limits on world cup, but if they cant pay .002 btc in more then a day, how will they pay anything close to that amount ?

AVOID CLOUDBET AT ALL COSTS

[Cloudbet]

@Jgod I've been in contact with you via Twitter and can completely understand the frustration with the delay, as you know i've been pushing for a resolution from support and will continue to chase the issue for you until it is resolved.

@schlandoschland This is the first I'm hearing about the situation and I'm really sorry to hear about the trouble you have gone through. If you could please PM me your Cloudbet nickname I'll investigate this matter personally and make sure the situation is resolved to your satisfaction as soon as possible.

We are a legitimate sportsbook and casino, and in a niche industry like bitcoin gambling reputation and word-of-mouth is key. It would make no sense at all to deny legitimate players their funds and risk a backlash from the community. We've been here on BCT for years and have always responded to players with issues or concerns about our service.

I'd also be very careful of any advice given by Game Protect who has been accused of attempting to extort coins from vulnerable forum users in the past. 

Thanks very much,

Ronnie @ Cloudbet

[Jgod]

@Jgod I've been in contact with you via Twitter and can completely understand the frustration with the delay, as you know i've been pushing for a resolution from support and will continue to chase the issue for you until it is resolved.
We are a legitimate sportsbook and casino, and in a niche industry like bitcoin gambling reputation and word-of-mouth is key. It would make no sense at all to deny legitimate players their funds and risk a backlash from the community. We've been here on BCT for years and have always responded to players with issues or concerns about our service.

I'd also be very careful of any advice given by Game Protect who has been accused of attempting to extort coins from vulnerable forum users in the past. 

Thanks very much,

Ronnie @ Cloudbet

for me, your replies do not matter anymore. u can keep saying the same thing for days, and i have not seen any progress or even a single response from your 'support' / 'payments' team , the people who actually have access to my account/payments.

[game-protect]

They are already called out since a very long time Cloudbet scam has no license!

Nevertheless people continue depositing and playing there for whatever reason. This is of course a bad decision, especially if you can play with consumer protection service inclusive.

However, everyone has his taste and it appears a lot of players love to have troubles, so they have something to complain about and post on forums.

Well, how could one even expect that they even ignore their former best customers who would rejoin and play more than anybody else?
I mean this is just beyond my understanding how a service like Cloudbet is behaving and just clearly ignoring their loyal customers when they have a righful claim.
This is just something you can't even expect and I have never seen this before in the Crypto-world by any service.
That's why I did not know that such things can happen with a sportsbook as well. I mean I even recommended more than 5 friends (for free!) to them and now I am becoming more and more worried that this all is just part of some sort of scam by Cloudbet to steal my and others funds, especially after I read your link. For them it's just such a small thing to solve my claim but they are not willing to do so, even after I wait weeks for one reply. That says a lot about Cloudbet.  

Game Protect had many conversations with criminal online casino operators and until today I am not able to understand the mentality or logic of these people. What I know is that they do not work rational and appear to live in a separate fantasy dream world full of lies and illogic and without any connection to the reality.

Always if an online casino or sportsbook operates anonymously and using crypto currencies you are at risk that they will defraud you. Even if they scammed their customers they are still able to continue because unethical affiliates continue to promote them. Best example is the publicly proven 1xBit scam + 1xBet scam + Betandyou scam

The previous sites of this thread says a lot about Fraudbet!

[Cloudbet]

@Jgod I've been informed that your payment has been processed, but I want you to know i'm still pushing for a reason that the withdrawal was delayed for that long. I'm here to represent the community as much as Cloudbet and I want to ensure this we avoid these problems in the future.

Thanks,

Ronnie @ Cloudbet

[jdemaeyer]

@jdemaeyer I'll highlight this to our teams as a priority right away. If there is some undetected problem causing these login issues it needs to be fixed asap, and i'll make sure the teams are aware. I'll get back to your with a response asap.

Hi Ronnie,

thanks a lot for checking into the issue. Shortly after you posted this, I received an email from "Cloudbet security" asking for some documents and a photo of me, which I swiftly supplied to them after an hour or so. I have again been waiting for an answer for two days now. Could you kindly highlight the issue to your support team again? Cloudbet is holding quite a few funds from me and blocking (?) access to my account for no apparent reason.


Thanks!,
-Jakob

[Cloudbet]

@schlandoschland Thanks for sending your details over, I've responded to your PM and will work with our payment team now to resolve this issue as soon as possible.

@jdemaeyer I'll send our support teams a message and ask that the information you provided be processed as a priority. The manual checks can take a little while depending on the current queue, but I'm hoping we can get this issue sorted very soon.

@Jgod I've got a response regarding the reason for the withdrawal delay - apparently when you attempted to withdraw the same amount multiple times (which is understandable given that your first one was slow) you were kicked out of the auto queue and marked for manual checks before withdrawal. This is on us, and obviously something we are going to fix right away to ensure that other players aren't left in the same position.

Thanks very much,

Ronnie @ Cloudbet

[jdemaeyer]

@jdemaeyer I'll send our support teams a message and ask that the information you provided be processed as a priority. The manual checks can take a little while depending on the current queue, but I'm hoping we can get this issue sorted very soon.

Thanks a lot Ronnie! My documents were processed and I can now access my account again.

[defran]

@Jgod I've been informed that your payment has been processed, but I want you to know i'm still pushing for a reason that the withdrawal was delayed for that long. I'm here to represent the community as much as Cloudbet and I want to ensure this we avoid these problems in the future.

Thanks,

Ronnie @ Cloudbet

So what about my problem?
I provided all documents 27 June
Account still locked.
I contacted support by email about 7 times since 27 June and got zero answers
I can’t access my account 16 days.
What’s happens?
Please unblock my account or tell me the reason why you can’t verify it 16 days?

[Ivotrumpet88]

@Jgod I've been informed that your payment has been processed, but I want you to know i'm still pushing for a reason that the withdrawal was delayed for that long. I'm here to represent the community as much as Cloudbet and I want to ensure this we avoid these problems in the future.

Thanks,

Ronnie @ Cloudbet

So what about my problem?
I provided all documents 27 June
Account still locked.
I contacted support by email about 7 times since 27 June and got zero answers
I can’t access my account 16 days.
What’s happens?
Please unblock my account or tell me the reason why you can’t verify it 16 days?

I’m waiting for my withdraw 8 days! I’ve never seen this before with any other bookmaker in the world, 8 days ... I dont have words... When you will pay me?