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Author Topic: Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site  (Read 390348 times)
ftp_1988
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March 21, 2019, 02:55:04 PM
 #5801

Morning all,

@germanszaky - Apologies again for the wait, I'll pass on your message to one of our support team leads and ask them to investigate the delay now for you.

@davinchi - While I can't comment on another player's account, I can say that the KYC process requires specific documentation that needs to be provided. Without this we are unable to complete the checks necessary for verification which will cause delays while we reach out to request the correct information.

Thanks,

Ronnie @ Cloudbet


I provided all the documents, even some in different languages. The question is not in the number of documents, but how long will they check my documents? Do you think this is a very difficult process? In my opinion this is illegal holding of other people's funds.
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March 21, 2019, 04:25:05 PM
Last edit: March 21, 2019, 04:39:23 PM by Cloudbet
 #5802

This is the insiders info, that new competition will be connected with football again? Smiley
Previous competitions were football related mostly.

In the russian local board off-topic there was a discussion, which sport is most exciting to watch. Recent pages shows that it is basketball (team scores often, slams/dunks/rebounds)
.
In 3 week starts NBA 2019 playoff. Maybe you can consider making a competition in connection with it ?

@TopTort777 - To be honest one of the main reasons I was looking to pick football (sorry, soccer Wink) was that it's where I have the most knowledge, so it makes it much easier to pick the games and discuss them with players. I tried to branch out a bit with our recent Cloud 9 competition which was pretty popular, so maybe it is about time I added more sports into the running for future competitions - thanks for the feedback! 

If you're a basketball fan, our sportsbook team are currently running a 1BTC March Madness giveaway for people placing bets on the NBA, NCAA, and PBA!

You can find the full details at our blog here.

@ftp_1988 - I can't comment on the KYC verification process, but they will be aiming to process each case as soon as possible given the information provided. I'll pass on your information to a support team leader and ask them to investigate the delay for you.

Thanks,

Ronnie @ Cloudbet

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bbc.reporter
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March 22, 2019, 01:17:43 AM
 #5803

@Ronnie. Does Cloudbet always collect documents for any withdrawal amount from all users for KYC? I am afraid I made a mistake. I did a small deposit to bet on the Game of Thrones, however, because of the high minstake, I changed my mind and would like to withdraw. Will Cloudbet hold my withdrawal because of this?

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March 22, 2019, 01:40:02 AM
 #5804

@Ronnie. Does Cloudbet always collect documents for any withdrawal amount from all users for KYC? I am afraid I made a mistake. I did a small deposit to bet on the Game of Thrones, however, because of the high minstake, I changed my mind and would like to withdraw. Will Cloudbet hold my withdrawal because of this?
They won't ask for KYC since it's a small deposit they only do it on certain users.

You might have to place some bets because afaik all deposits now have a x1 rollover cmiiw.

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March 22, 2019, 10:00:52 AM
 #5805

Morning all,

@bbc.reporter - Could you please send me a PM with your Cloudbet nickname and a bit more detail about the bets you wanted to place? I'll investigate now and see what we can do to clear this up for you.

Thanks,

Ronnie @ Cloudbet

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March 23, 2019, 11:02:15 AM
 #5806

Hello everyone, bad things happened. Cloudbet does not want to give my BTC (0.86). They did not send me a letter confirming the withdrawal of funds, saying that there are technical problems. But after a couple of days of carrying out their brains, they answered me that either a 100% deposit was paid or documents for verification of their identity came. After I sent the documents, they no longer respond to me and naturally LIVE CHAT does not work.  How is such a huge company doing so?



I paid everything !!! Thank you cloudbet.com but I will not play more with you
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March 24, 2019, 11:16:36 AM
 #5807

is there a problem with grading ?? my last two bets are taking ages to grade
first bet I lost and it was graded like 30 hours after the match ended , 2nd bet I won but it's still pending and game ended 10 hours ago

want to be sure if this is a general problem with all the markets or just for certain markets

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March 25, 2019, 09:28:14 AM
 #5808

Hello everyone, bad things happened. Cloudbet does not want to give my BTC (0.86). They did not send me a letter confirming the withdrawal of funds, saying that there are technical problems. But after a couple of days of carrying out their brains, they answered me that either a 100% deposit was paid or documents for verification of their identity came. After I sent the documents, they no longer respond to me and naturally LIVE CHAT does not work.  How is such a huge company doing so?



I paid everything !!! Thank you cloudbet.com but I will not play more with you

Nice! I am happy that at least your case was solved. "Of course" there was no progress with mine, despite the fact I was promised the issue will be escalated nothing happened. I am wondering what fake reason they are going to bring up, because it is impossible not to be able to verify an account since the 8th of February...
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March 25, 2019, 10:07:24 AM
 #5809

Morning all,

@SyGambler - Sorry about that, we experienced a few minor issues over the weekend and some events required manual grading. I've just checked and your bets should now be settled correctly, but please let me know if there are any outstanding bets that you need me to look into.

@germanszaky - I'll speak to our teams now and try and find out the cause of the delay.

Thanks,

Ronnie @ Cloudbet

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March 26, 2019, 08:39:04 AM
 #5810

Many leagues and tournaments are not able to bet at the moment, although they were able to bet last week. For example the AFC u23 qualification games (21 games today) and lower football leagues from England and Germany and France.  Last weekend all leagues/tournaments were able to bet. What is going on there? The offer is not attractive....
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March 26, 2019, 10:49:02 AM
 #5811

@nurzahan - Thanks for getting in touch! It looks like some of the lines you mentioned for the lower division leagues are now back, but I'll pass on your feedback to our sportsbook teams to see what can be done about adding the AFC U23 games. If you have any other specific lines in mind then please let me know and I'll pass on the details.

Have a great day!

Ronnie @ Cloudbet

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March 26, 2019, 12:56:56 PM
 #5812

Hey Cloudbet, just want to say well done on clearing up all those old pending stuff that's really cast a big cloud over your operation. I know it was tough and very difficult to deal with, but kudos for not just ignoring it like others have and cleaning up. As you can see, even that can be forgiven and everything is back on track. Just want to say thanks as you're sponsoring the EPL pool I'm in, happy things are resolved now Smiley

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March 26, 2019, 02:05:00 PM
 #5813

@slaman29 - Thanks very much for the feedback! I'll admit it was a tough couple of weeks on the forum but I'm very happy we managed to clear everything up.

Good luck with the EPL pool!  Grin

Ronnie @ Cloudbet

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germanszaky
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March 26, 2019, 02:41:59 PM
 #5814

Morning all,

@SyGambler - Sorry about that, we experienced a few minor issues over the weekend and some events required manual grading. I've just checked and your bets should now be settled correctly, but please let me know if there are any outstanding bets that you need me to look into.

@germanszaky - I'll speak to our teams now and try and find out the cause of the delay.

Thanks,

Ronnie @ Cloudbet

Any updates on my case? I've sent another email to your support team yesterday, and they continue to ignore me... this is what we call professonalism!
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March 26, 2019, 03:25:58 PM
 #5815

@germanszaky - I've just spoken to one of our support team members who has responded to your latest email with an update. If you have any questions then please respond and they will be able to provide more information.

Thanks,

Ronnie @ Cloudbet

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germanszaky
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March 26, 2019, 03:58:40 PM
 #5816

@germanszaky - I've just spoken to one of our support team members who has responded to your latest email with an update. If you have any questions then please respond and they will be able to provide more information.

Thanks,

Ronnie @ Cloudbet

Yes, I got the below bullsh*t reply:

Quote
Thank you for your patience whilst we investigate your case.
I'd just like to let you know that we're still looking at this inquiry. I'll get back to you again with an update as soon as possible.

This is all what they can say after almost 2 (TWO!!!!!) months. This is ridiculous!!! By reading through other complaints here on the forum, it is more than clear for me now that Cloudbet tries to do everything possible to delay KYC and restrict access to winning accounts.

"If you have any questions then please response and they will be able to provide more information." Suuuure! They are providing more and more information as times goes by. The exact same nonsense bullsh*t that they are still investigating the big nothing.
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March 26, 2019, 10:01:34 PM
 #5817

@nurzahan - Thanks for getting in touch! It looks like some of the lines you mentioned for the lower division leagues are now back, but I'll pass on your feedback to our sportsbook teams to see what can be done about adding the AFC U23 games. If you have any other specific lines in mind then please let me know and I'll pass on the details.

Have a great day!

Ronnie @ Cloudbet

There were no AFC U23 games in betting program today.... Tomorrow no estonia league, no guatemala league for example... all these leagues were available last week. So Cloudbet has these league not in offer anymore??
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March 27, 2019, 05:19:57 AM
Last edit: March 28, 2019, 02:59:28 AM by Viscore
 #5818

I have a question about the promo you posted in this thread https://bitcointalk.org/index.php?topic=5091185.660

That buzzer beater from Lamb last night though  Shocked

We've got a tasty little March Madness Promotion for basketball fans - a 1 BTC giveaway!





We've just lowered the minimum stakes in our Bitcoin Sportsbook to just 0.00000010 BTC (10 sats), and we are celebrating with a March Madness 1 BTC giveaway!

For every 0.0001 BTC wagered on NBA, NCAA, or PBA games, you gain 1 ticket to the prize draw on the 9th April (Max 50 tickets per day!)


Today's big game sees the Magic face the 76ers in the NBA, and theres plenty of value to be found with low stake / long odds lines. I'm leaning towards a bet on Magic on the point spread (+2.0 @ 1.96) and Magic total points (over 108.5 @ 1.89), they seem to be on a bit of a hot streak of late while the 76ers will be looking to bounce back from last game's defeat against the Hawks.

Thoughts?

Ronnie @ Cloudbet

For every 0.0001 BTC wagered on NBA you gain 1 ticket to the prize draw -  so if I will bet BTC0.005 single bet, am I entitled with 50 tickets?


Quote
@Viscore - Players receive one ticket for every bet placed (as long as the amount staked is above the minimum requirements) so the value of each bet doesn't effect the number of tickets gained. To reach the daily cap of 50 tickets you would need to place 50 individual bets.


Thank you for the clarification, I should start betting now.

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slaman29
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March 27, 2019, 09:45:55 AM
 #5819

@slaman29 - Thanks very much for the feedback! I'll admit it was a tough couple of weeks on the forum but I'm very happy we managed to clear everything up.

Good luck with the EPL pool!  Grin

Ronnie @ Cloudbet

I think everyone comes out stronger after a trial, regardless of if they were harmed or not, but in your case, I think this is a really good demonstration of how everything falls in place together for the right people with the right attitude. So glad to see the community get stronger, well done again!

There were no AFC U23 games in betting program today.... Tomorrow no estonia league, no guatemala league for example... all these leagues were available last week. So Cloudbet has these league not in offer anymore??

Are you a big fan of U23 AFC? Do you know any players there? The ones I used to watch grew old;) Oh wait, I grew old too;)

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March 27, 2019, 11:41:24 AM
 #5820

Morning all,

@germanszaky - Our support teams should be in touch with you shortly, I have asked them to provide you with a more detailed update on the process.

@nurzahan - We've been working on some updates to our sportsbook offering so there's a chance they were taken down temporarily, I'm passing on all the leagues you mention to our sportsbook teams so I'm hoping we can get some lines added in the near future.

@Viscore - Players receive one ticket for every bet placed (as long as the amount staked is above the minimum requirements) so the value of each bet doesn't effect the number of tickets gained. To reach the daily cap of 50 tickets you would need to place 50 individual bets.

Thanks very much,

Ronnie @ Cloudbet


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