Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site

[Distinctin]

I made about $190,000 and they closed my account. They said it was under review. I will share information about the situation.

You mean they haven't paid you the money you talked about over a month ago, even after providing them will all the KYC verification they needed?
That really sucks if that's the same case.

I guess the previous problem was already solved, this is a new one and hopefully we will see some reply from cloudbet who has been inactive for a while now. Cloudbet were able to keep their reputation clean by answering all the scam accusations, so hopefully this time they'll be able to answer and settle the problem.

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[winnerdeal]

I made about $190,000 and they closed my account. They said it was under review. I will share information about the situation.

You mean they haven't paid you the money you talked about over a month ago, even after providing them will all the KYC verification they needed?
That really sucks if that's the same case.

No. They paid the entire balance in my account. I didn't have a problem.

Actually, this is a request from a friend of mine. I wrote here because he couldn't open an account. I recommended Cloudbet to my friend. There is a tense wait.

I will share the process here.

[cwil]

Let me preface by stating that I'm not looking for any resolution on this. I'm a security researcher reporting unusually poor customer service and adherence to a company's TOS.

Cloudbet's TOS can be found here: https://www.cloudbet.com/en/help/terms.

I may or may not be located in a prohibited country per section 7.1.3, but Cloudbet thinks that I am. Cloudbet suspended and KYC'd one of my accounts created using a popular VPN service pretty quickly after a small initial deposit. I refused KYC from Cloudbet. Per their TOS, the remedy for refusal of KYC is the termination of our contract. That is implemented through an account closure. Cloudbet's TOS permits an account closure with confiscation of the balance of an account in the event that a user has placed bets from a prohibited jurisdiction (11.4). In every other case, account closures are to accompanied by a refund of the current account balance. No bets were ever placed on this account and so Cloudbet is not adhering to it's obligations as detailed in its TOS.

I've removed information from this post regarding a vulnerability that was present in a game on Cloudbet's site at the request of the game's publisher.


Cloudbet refunded the deposit minus fees with transaction 96da2489f9cc4d8a5d1c5c76031c58489af11422e541368bfcbe337545c7a377 on 20 January 2022. Note that they subtracted 0.000077 BTC for transaction fees and paid 0.00000286 BTC, keeping 0.00007414 BTC.

[winnerdeal]

I made about $190,000 and they closed my account. They said it was under review. I will share information about the situation.

I got an interesting response.

Since the username in my e-mail account and the names in my cloudbet account did not match, they requested documents again. Since the e-mail belongs to me, I also sent my own credentials.

I will share information about the latest situation.

Live support is moving pretty fast. I am satisfied for now...

[Juggy777]

I made about $190,000 and they closed my account. They said it was under review. I will share information about the situation.

I got an interesting response.

Since the username in my e-mail account and the names in my cloudbet account did not match, they requested documents again. Since the e-mail belongs to me, I also sent my own credentials.

I will share information about the latest situation.

Live support is moving pretty fast. I am satisfied for now...

@winnerdeal if I remember correctly wasn’t this issue about your friend as seen below? If yes shouldn’t you be sending his credentials and not yours?. Lastly it’s good to see that live support is working swiftly in your case, and as soon as it’s resolved do post an update here so we all can know that this matter is closed for good.

date=1636926383]

Snip

You mean they haven't paid you the money you talked about over a month ago, even after providing them will all the KYC verification they needed?
That really sucks if that's the same case.

No. They paid the entire balance in my account. I didn't have a problem.

Actually, this is a request from a friend of mine. I wrote here because he couldn't open an account. I recommended Cloudbet to my friend. There is a tense wait.

I will share the process here.

[winnerdeal]

My friend and I have a shared email account that we use for work. He had created a membership using this e-mail address.

My friend already sent credential and they confirmed his account. He kept playing and won $190,000.

They then asked why he signed up with this email. I explained the situation and explained that we use this email in common.

We are now waiting for a response from the cloudbet support team.

I using translate. sorry for the mistakes

I made about $190,000 and they closed my account. They said it was under review. I will share information about the situation.

I got an interesting response.

Since the username in my e-mail account and the names in my cloudbet account did not match, they requested documents again. Since the e-mail belongs to me, I also sent my own credentials.

I will share information about the latest situation.

Live support is moving pretty fast. I am satisfied for now...

@winnerdeal if I remember correctly wasn’t this issue about your friend as seen below? If yes shouldn’t you be sending his credentials and not yours?. Lastly it’s good to see that live support is working swiftly in your case, and as soon as it’s resolved do post an update here so we all can know that this matter is closed for good.

date=1636926383]

Snip

You mean they haven't paid you the money you talked about over a month ago, even after providing them will all the KYC verification they needed?
That really sucks if that's the same case.

No. They paid the entire balance in my account. I didn't have a problem.

Actually, this is a request from a friend of mine. I wrote here because he couldn't open an account. I recommended Cloudbet to my friend. There is a tense wait.

I will share the process here.

[winnerdeal]

We've been waiting 5 days for a response for $190,000 in earnings. We have not yet received a positive or negative response. We started to regress.

We don't know why we're waiting. Although there is no violation of the rules, we have not been able to withdraw our winnings for 5 days.

I will share the latest status.

[LUCKMCFLY]

I made about $190,000 and they closed my account. They said it was under review. I will share information about the situation.

Cloudbet is a very recognized casino, I have already seen two different ceuntas saying or affirming that their funds are blocked, it would be great if as they have already said before, you can enter the support of the site and ask what is the reason they have for having made a possible blocking, maybe you need to go through a certain verification, these casinos are very safe and you have to take into account that each casino has its protocols and that you must follow all its regulations, perhaps it is something easy to solve.

[winnerdeal]

I also know cloudbet is reliable. I've had high payouts in the past. But what happened to my friend puts me in a difficult position.

We have done the verification. on the 6th day. We are waiting for a response. Annoying.

I made about $190,000 and they closed my account. They said it was under review. I will share information about the situation.

Cloudbet is a very recognized casino, I have already seen two different ceuntas saying or affirming that their funds are blocked, it would be great if as they have already said before, you can enter the support of the site and ask what is the reason they have for having made a possible blocking, maybe you need to go through a certain verification, these casinos are very safe and you have to take into account that each casino has its protocols and that you must follow all its regulations, perhaps it is something easy to solve.

[JeromeTash]

Cloudbet is a very recognized casino, I have already seen two different ceuntas saying or affirming that their funds are blocked, it would be great if as they have already said before, you can enter the support of the site and ask what is the reason they have for having made a possible blocking, maybe you need to go through a certain verification, these casinos are very safe and you have to take into account that each casino has its protocols and that you must follow all its regulations, perhaps it is something easy to solve.

It is a recoganised casino but their response is annoyingly slow compared to how other casinos do it.

@winnerdeal is already in contact with support but they are very sluggish in giving a response which would make you also worried if you were in his shoes. $190,000 is quite an amount.

He's just posting updates here on what's going on.

[winnerdeal]

I've been waiting for a week. Still no solution. Support no longer responds quickly.

I made about $190,000 and they closed my account. They said it was under review. I will share information about the situation.

[JeromeTash]

I've been waiting for a week. Still no solution. Support no longer responds quickly.

If you ever manage to withdraw that money. I suggest you start looking for alternative crypto online gambling sites. No customer should have to go through the pain of having to wait for countless days for their withdrawal to be processes.

It's like they first want you to plead with them for mercy so that they give you what you have already won

[winnerdeal]

We still have not received a response. We are just waiting.

Cloudbet scares me.

I've been waiting for a week. Still no solution. Support no longer responds quickly.

If you ever manage to withdraw that money. I suggest you start looking for alternative crypto online gambling sites. No customer should have to go through the pain of having to wait for countless days for their withdrawal to be processes.

It's like they first want you to plead with them for mercy so that they give you what you have already won

[Naficopa]

I've been waiting for a week. Still no solution. Support no longer responds quickly.

I made about $190,000 and they closed my account. They said it was under review. I will share information about the situation.

This is a very large amount, so the security team wants to make sure that everything is fine. It is also possible that they control it for money laundering reasons. At the moment, casinos are heavily controlled by the police in regard of that.
Unfortunately, these procedures are not quick, so you just need to be patient. I keep my fingers crossed that everything will be fine.

[winnerdeal]

Now the mail has arrived.

They say they closed my account forever and I violated bonus rules.

But this is not true.

After completing the bonus cycle, I continued playing. I did not violate the bonus rules.

What should I do?

I've been waiting for a week. Still no solution. Support no longer responds quickly.

I made about $190,000 and they closed my account. They said it was under review. I will share information about the situation.

This is a very large amount, so the security team wants to make sure that everything is fine. It is also possible that they control it for money laundering reasons. At the moment, casinos are heavily controlled by the police in regard of that.
Unfortunately, these procedures are not quick, so you just need to be patient. I keep my fingers crossed that everything will be fine.

[winnerdeal]

I played at Cloudbet.com and won $190,000 worth (713.000 DOGE).

Cloudbet first closed my account for authentication reasons. After waiting 9 days, he did not pay on the grounds that I did not comply with the bonus conditions.

I did not do anything that violated the bonus rules.

I made the cycle conditions as requested.

Cloudbet is a scam..

https://i.imgur.com/WFQnRcC.jpg

Can you help me?

[bbc.reporter]

@winnerdeal. Share the screenshots of all the emails you sent and received from Cloudbet and also share what bonus conditions Cloudbet was implying to you. I was a regular Cloudbet user before and I have never encountered problems, however, my account was only small. Your $190,000 is an amount that needs help from a lawyer or the authorities from your jurisdiction.

Also, is your account verified? It is important that they have your identification verified in their database so they cannot deny your complaint or dismiss you.

[Naficopa]

I played at Cloudbet.com and won $190,000 worth (713.000 DOGE).

Cloudbet first closed my account for authentication reasons. After waiting 9 days, he did not pay on the grounds that I did not comply with the bonus conditions.

I did not do anything that violated the bonus rules.

I made the cycle conditions as requested.

Cloudbet is a scam..

https://i.imgur.com/WFQnRcC.jpg

Can you help me?

I don't know the exact terms and conditions of the Cloudbet bonus, but if you are sure you didn't violate any rules then you should definitely go to the police or Interpol for help.
I'm afraid that even if you provid here screenshots evidence, there is no one on Bitcointalk who can help you with that case.

[GekkeBelg]

Hello Cloudbet

Why don't you offer any sports welcome bonus anymore? It's gone?

Will it be introduced soon again?

[mushijapann]

I played at Cloudbet.com and won $190,000 worth (713.000 DOGE).

Cloudbet first closed my account for authentication reasons. After waiting 9 days, he did not pay on the grounds that I did not comply with the bonus conditions.

I did not do anything that violated the bonus rules.

I made the cycle conditions as requested.

Cloudbet is a scam..

https://i.imgur.com/WFQnRcC.jpg

Can you help me?

I don't know the exact terms and conditions of the Cloudbet bonus, but if you are sure you didn't violate any rules then you should definitely go to the police or Interpol for help.
I'm afraid that even if you provid here screenshots evidence, there is no one on Bitcointalk who can help you with that case.

Nothing new or not a surprise for me as an old player of cloudbet before. They allow everything while you are playing and winning on small amount.nbut when you cashout HUGE amount they will first hold the withdrawal and find very single percentage of error or issue that they can use to close your account (mostly unexplained reason why they close your account) before you can make a complain and make a review in gambling sites then they sometimes allow your withdrawal. But now making a complain or negative review here or any other gambling site they wont reply anymore. Bottom line. If you want to use cloudbet dont deposit big amounts and and dont cashout big amounts also 😂😂