Sent 10,000 USD on the 15th October... They changed their bank from Voice Commerce the day after. Support told me they had not received the funds and asked me to send in a SWIFT copy of the transfer from my bank. Contacted my bank and they ordered an investigation. I had a response saying the funds had been deposited. I sent BTC-E the SWIFT copy of the transfer over a week ago and there has been no reply since. Absolutely terrible support.

Seems like they don't speak English too well. Had to ask my bank to investigate further and provide me with information I will need to take legal action. Shudder to think I may have to go see a lawyer. NOT a good experience.

My advise thus far is to steer clear of BTC-E. I will continue to update this forum when I hear back from their support team. Since I sent my funds the price of Bitcoin has almost tripled. I really wish I had used another exchange .

Yeah at this point I'm not even concerned about missing out on the gains. I'm just concerned that they're trying to steal my money. I don't have 10 G's to lose. Especially if I have to go down the legal route to recover it. Not sleeping too well at the moment. Lesson learned.

I fell into the same problem although my wire was sent a bit later then yours. It took more than 12 business days to deposit (they made me attach the swift paper), then finally credited my account. There is another problem you will most likely run into once you trade the USD for BTC (this is what happened to me). There is a money hold in the 30 day range which does not allow you to withdraw BTC until you provide photo ID and utility bill. I have sent these documents about 6 times so far and still no response from their support team.

meelos, try to send a support ticket to them in Russian. Also add them on skype, their skype name is: btc-e.support. Send them a message there along with your ticket ID for reference (try sending it in Russian too).

No problem.. Give it some time. I am still in the process as well, they usually take 3-4 business days to answer from experience.

They just released my money hold when I checked....


The situation you are in is odd though... they should fund it since you uploaded the bank swift document.

Did they not answer you on skype/support ticket in Russian?

Found your thread while investigating deposit methods, thanks for sharing. Very incompetent on BTC-E`s part not to address issues like this promptly.

It seems like paying slightly more and going through Coinbase might be the safest method for now. I hope they release your funds soon. Keep us posted.

Now they just CLOSED my ticket and had the cheek to send me a customer feedback email.

Thieving bastards.

he cant, russian sites pisses on any US law by default

One would think the 4th biggest bitcoin exchange and probably biggest altchain exchange isn't that shaddy ! 
There definitely is a demand for a secure LTC/USD PPC/USD [...] one.