[SOLVED][CRYPTOPIA] Pending Deposit 2 Weeks since I created the ticket

[icalical]

I have a pending/unconfirmed deposit to cryptopia I made the deposit on April 20th 2018, means it has been 3 days. Firstly their support response quickly but then they said that my issue will be investigated further. But they don't give any update untill now.



My intention to share this issue here is mainly to ask if any of you has the same experience, does your issue has been resolved? How long does it takes? Or Cryptopia do not solve this kind of issues?

Double check if the bitcoin transaction is confirmed or still pending in your online wallet or desktop wallet. If it is confirmed then contact their support team in telegram, facebook or twitter im sure they have those and ask for assistance. Another option is to wait till they back to you.

WTH are you talking about? You high or something?

By the way guys, quick update, finally they are investigating the deposit issue and the wallet is now on maintenance.

Quick update, 14 days since they began for investigating the byteball deposit issues, and still nothing happend.

Last Update :
My GBYTE balance is back, cheers,
Wish everyone who has the same issues, are all resolved.
Kindly check your cryptopia account guys

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[teddy5145]

Check whether Cryptopia wallet are currently lagging behind or not.
https://www.cryptopia.co.nz/CoinInfo/
From my understanding, most of Cryptopia Deposit problem are because their wallet lagging behind from the Network, making your coins technically not appreared on their wallet yet.
Besides that, you either can wait update from Customer Support or post your issues on their ANN topic
https://bitcointalk.org/index.php?topic=1669443.0

[icalical]

Check whether Cryptopia wallet are currently lagging behind or not.
https://www.cryptopia.co.nz/CoinInfo/
From my understanding, most of Cryptopia Deposit problem are because their wallet lagging behind from the Network, making your coins technically not appreared on their wallet yet.
Besides that, you either can wait update from Customer Support or post your issues on their ANN topic
https://bitcointalk.org/index.php?topic=1669443.0

The GBYTE wallet seems all fine, its status is active and no other notification/note related to wallet maintenance/lag,
But thank you for yout advice I've posted my issue on cryptopia thread.

[Leonard2016]

It is not only you , i have made 0.578 Gbytes deposits almost 5 days ago , submitted a ticket , posted in their thread ( https://bitcointalk.org/index.php?topic=1669443.msg35258102#msg35258102)  , but not any respond!
The thing is in the coininfo they says gbyte wallet works ok but it seems not!

[socks435]

I had the same issue before and contacted them but never receive any response from them and my issue never solved. I heard that the support of cryptopia is nearly same as yobit support that is why I stop complaining about the altcoin that I deposit before also the other coins that I can't withdraw are still stock in my cryptopia account.
I suggest you if ever you can chat on their page try to contact them there.

[harizen]

My intention to share this issue here is mainly to ask if any of you has the same experience, does your issue has been resolved? How long does it takes? Or Cryptopia do not solve this kind of issues?

3 days waiting is still a short period, well at least on my case and based on the average waiting time of people in general.

I have a SDRN deposit problem last month and it was successful but didn't reflect on my Crytopia SDRN wallet and it takes 5 days before they responded to my ticket. As usual, they will investigate but the best thing here, I only wait less than 24 hours after they respond and my balance reflected to my wallet. They not respond that the problem is solved now. I just noticed it because Im kind of in a hurry because I really want my SDRN to be credited.

[magneto]

The only people that will able to credit you with your GBYTEs will be cryptopia.

Wait some more. That's pretty much all you can do, for now. 3 days is probably not enough for them to sort out this issue that seems to be affected others as well. I'd recommend that you be patient in the meantime and wait another ~2 weeks or so, they should be able to resolve this issue in the mean time if they're serious about it.

It does seem like that Byteball wallets are fine and are active looking at their coininfo page. So I'm not entirely sure what's causing this. Perhaps it is because of their wallets lagging behind, there is nothing to confirm that, however.

[Oasisman]

I guess the problem is with the exchange.
I also have the same issue with Gbyte deposit to Cryptopia. Checked the wallet status at their coininfo and everything was fine. It has been 6 days now, I managed to contact them through Facebook and the admin there told me that the issue has been escalated by their technical support team. Its just so frustrating that youre not recieving any updates via ticket, its like your waiting for nothing.

[Cobalt9317]

Sometimes it gets stuck if someone is using VPN to access cryptopia I've experienced it and you need to be clear to process the withdrawal request so the moderators of cryptopia didn't look on your account as suspicious the way it was programmed by default.

Or Gbyte is just having an issues.

[teddy5145]

Sometimes it gets stuck if someone is using VPN to access cryptopia I've experienced it and you need to be clear to process the withdrawal request so the moderators of cryptopia didn't look on your account as suspicious the way it was programmed by default.

Or Gbyte is just having an issues.

Well, it seems like a lot of people are having an issue with Cryptopia, especially Gbyte deposit
https://bitcointalk.org/index.php?topic=3365541.0
Their support gives the same reply too, simply need to wait as their team are investigating it further.

It does seem like that Byteball wallets are fine and are active looking at their coininfo page. So I'm not entirely sure what's causing this. Perhaps it is because of their wallets lagging behind, there is nothing to confirm that, however.

Their coininfo page shows the current block height for each of their coins, it seems Gball are in sync though, so technically if everything is ok OP's Gbyte along with others are inside Cryptopia's wallet.

[Biscutard]

Cryptopia is gaining a lot of attention somehow because of their fail services and by waiting at almost week will tell you that your hope is not really helping you should do something but then again you can't do anything since it was the exchanges problem. How many complaints does cryptopia wants before they do something?

[BitHodler]

I'd recommend decentralized exchange since most exchange have problem, especially on altcoin trading and for big trader even though use decentralized exchange looks complicated.

That would be a perfect outcome, especially if people did that on a larger scale, but it's already enough to just stop using these shitty exchanges and just focus on Binance and similarly capable exchanges run professionally.

Solution is easier than people think it is.

How many complaints does cryptopia wants before they do something?

It's clear that they aren't doing anything regardless of how severe and urgent the situation has been for months straight. If they aren't suffering from insolvency, then hiring more staff would be a good start.

It would allow them to swoop through their backlog much quicker, but they don't seem to be interested in that. It all comes down to how much of a cheapskate they are, which just like months ago, should have been a red flag for people.

[Oasisman]

How many complaints does cryptopia wants before they do something?

It's clear that they aren't doing anything regardless of how severe and urgent the situation has been for months straight. If they aren't suffering from insolvency, then hiring more staff would be a good start.

It would allow them to swoop through their backlog much quicker, but they don't seem to be interested in that. It all comes down to how much of a cheapskate they are, which just like months ago, should have been a red flag for people.

Its funny how Cryptopia let this happen to the costumers when costumer service must be the priority in every businesses. I know it isnt a scam or something, they just lack of enthusiasm to serve their customers, all they think about is the profit that they get from their business.
I guess with all these negative reviews against them, people will gradually withdraw from their Exchange.

[onecall123]

It's kinda hard mentioned a users who never had a problem with funding, trading, or support system. Lots of worry out there about Cryptopia recently. Stay safe Cryptopia Exchange!

[icalical]

Are they really doing something about GBYTE pending deposit, the wallet is active and seems like no maintenance at all, they not even  at least give statement or reply on the tickets what is actually the problem,

[Sadlife]

Double check if the bitcoin transaction is confirmed or still pending in your online wallet or desktop wallet. If it is confirmed then contact their support team in telegram, facebook or twitter im sure they have those and ask for assistance. Another option is to wait till they back to you.

[icalical]

Double check if the bitcoin transaction is confirmed or still pending in your online wallet or desktop wallet. If it is confirmed then contact their support team in telegram, facebook or twitter im sure they have those and ask for assistance. Another option is to wait till they back to you.

WTH are you talking about? You high or something?

By the way guys, quick update, finally they are investigating the deposit issue and the wallet is now on maintenance.

[Oasisman]

Double check if the bitcoin transaction is confirmed or still pending in your online wallet or desktop wallet. If it is confirmed then contact their support team in telegram, facebook or twitter im sure they have those and ask for assistance. Another option is to wait till they back to you.

WTH are you talking about? You high or something?

By the way guys, quick update, finally they are investigating the deposit issue and the wallet is now on maintenance.

Thats good! I noticed a maintenance as well, I hope they're really into it and resolved this issue already. I cant wait to reflect my Gbyte balace to my account.

[ralle14]

By the way guys, quick update, finally they are investigating the deposit issue and the wallet is now on maintenance.

Thanks for sharing the update. I'm starting to lose hope until I found your post.

Thats good! I noticed a maintenance as well, I hope they're really into it and resolved this issue already. I cant wait to reflect my Gbyte balace to my account.

Don't expect them to fix this one quickly. This wallet maintenance might take a few days up to a month with how they're handling problems. I also have some gbyte stuck in their exchange for the past two weeks so I feel everyone's pain in waiting.

[Oasisman]

Thats good! I noticed a maintenance as well, I hope they're really into it and resolved this issue already. I cant wait to reflect my Gbyte balace to my account.

Don't expect them to fix this one quickly. This wallet maintenance might take a few days up to a month with how they're handling problems. I also have some gbyte stuck in their exchange for the past two weeks so I feel everyone's pain in waiting.

Yeah, I made a quick a review regarding Gbytes issues with Cryptopia and yes, it took almost a month for them to fix everything (lenght of waiting before executing a solution excluded) overall they waited almost 3 months I guess . I dont know why they consume too much time to fix every issues they've experienced. Maybe they lack of manpower to go over check the backlog? Or something like that?