I've only lost money using some signal providers available by this hosted bot. (MIR signals, Libra Trading, Space Cowboy)
It's impossible to lose money with out bots - we don't set stop losses. The worst case is if you are in drawdown.
Probably you have modified the settings and set stop loss yourself or closed the trades manually?
The market was going down and down for 3 months continuously so bunch of people with opened trades were in drawdowns, but you should never close the trade unless you're ready to lose the money which is in drawdown. If the market later goes up enough high - you would have returned the money back.
Robot is also able to trade during being in drawdown, read more in help section about max trades setting.
Unfortunately, we can't influence the market and if it's always going down - everyone who open trades are in drawdown, same applies to short trades when market is going up. So our tool allows you to automate the investment for long term.
Technically it's correct. My trades are in drawdown like 20%. Bot for example bought ETC with BTC and now has a 20% loss. Bot did not sell at loos. I didn't sell.
But the bot did not generate value for me. I paid for the service. Opening loosing trades and wait it out until they are in the green again, I don't need a bot for that. Since I paid for the service I lost value. That's what I meant by "I only lost money using this bot".
Will they ever be in the green again? Who knows. Technically, the people who bought bitconnect also didn't loose their money. They just need to HODL. Lol.