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November 13, 2013, 09:54:36 AM |
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Hi
I have a lot of money locked in mtgox and they have stopped replying to support emails Really need advice on mtgox locked account
I had dollars and bitcoins in the account. I did not withdraw before or give ID.
I wanted to send a friend in Asia I owed some $ so I sent $1k to their bank account from my mtgox account. When I tried to send more I was asked for their ID.
I was not able to get a utility bill for them so I told mtgox its my account and they asked me to post my documents to Japan. I did this and was told the account belongs to my asian friend and I have to send their documents.
I got my friend to get a internet bill in their name at their current address. i told mtgox the address would be different and they said ok, send documents to japan
I sent the documents and mtgox said need to get notarised and signed, so my friend got a lawyer to do this.
The documents were sent again and mtgox said the address in incorrect. They said
The address provided is not matching. This account is now locked for : - Several transgression of Mt.Gox ToS - No compliance to AML Policies after at least 3 attempts within 90 days. Your case will be reported to competent authorities.
I realise I was an idiot to use friends name.
What should I do to try and get the money back? I dont mind if it goes to me or friend. Who are competent authorities?
Should I send letter? contact a lawyer?
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