Revolut blocks accounts for security check without prior notifications

[con_te]

I was using Revolut from autumn 2018. From October 2019 I have a Metal plan (Premium user). I used my Metal card for several payments in the the store and small cash withdrawals (less than 300 euro), and my Revolut account for several SEPA transfers within EU (under 200 euros). I also used Revolut trading platform for stocks trading.
In January 2020 I have received a 7000 USD transfer from the US company who owed me this money. When I have tried to withdraw this amount I have received a push-notification in Revolut app saying that my account is temporally limited for some security review and I need to provide some additional information to Revolut. An access to account was blocked. The only option I had was to contact Revolut support team via their in-app chat. After four hours of waiting one of the team member contacted me asking to verify my identity. Then they asked me questions about my source of funds and the nature of the recent transfer. I have provided all the necessary information including pdf-documents required. The communication process was very slow and lasted for the whole day long. I was told that Revolut needs to check my account and when this check is completed they will notify me.
No time frames, no specification of the reason for this blocking, no access to funds and to trading platform! They just blocked my account with the balance of about 10 000 USD. It happened at the beginning of February.
I wrote them again several times via their support chat but received no answer. The support chat does not connect me to any live agent. No reaction, no response, total ignoring.
I have found them on Twitter. After sending a message asking about my issue I received a templated reply saying practically nothing new: account is under review and they can’t give me any other information. After that they just blocked me on Twitter so I can’t write them anymore.
After 2 months of waiting I have sent them an official email complaint and in 3 days received the same standard reply with no specific information about time frame and reasons.
It seems like they just don’t care about their clients, no matter if you are premium or standard user. No phone numbers to call. No respect.
After 10 weeks of silence I have sent another official email complaint to UK Financial Ombudsman Service and is now waiting for their reply.
Keep this information in mind and be careful with Revolut. They can do whatever they want whenever they want with your money, and you might have many problems getting them back. If you are a Revolut client try to find other alternative before they block you with no prior notification.
Take care!

[hugeblack]

You can find many similar stories here ---> https://www.trustpilot.com/review/revolut.co.uk, and they seem to be using the same excuse.
Also, there are many cases similar by searching using this forum and https://www.reddit.com/r/Bitcoin/comments/7j990w/warning_to_uk_users_dont_use_revolut_to_buy/.
Sorry for losing your money, but you should search before trusting them, and I hope you can get your money back.

[tutorialevideo]

I got my account blocked for no reason.. but lucky for me 0 money on it.

I just deleted.

[con_te]

You can find many similar stories here ---> https://www.trustpilot.com/review/revolut.co.uk, and they seem to be using the same excuse.
Also, there are many cases similar by searching using this forum and https://www.reddit.com/r/Bitcoin/comments/7j990w/warning_to_uk_users_dont_use_revolut_to_buy/.
Sorry for losing your money, but you should search before trusting them, and I hope you can get your money back.

Thanks!
At the end of the day, after 5 months of inactivity Revolut finally contacted me telling that they are closing my account due to their "internal policy" with no detailed explanation. Within next 2 months they returned about 80% of my money back to my card (that was initially used for topping up Revolut account) and to my account with another bank (asking me to provide a bank statement with valid account details). No more deals with this fintech Revolut!!!

[bitbollo]

I have read enough bad reviews about revo*lut that I decide to not try to use their platform. 
It's very frustrating get money stuck with no more info, and we are talking about a big amount in your case. btw, you were lucky to get back at least a part of your funds, thanks for share this update after 7 months!

[NeuroticFish]

I have read enough bad reviews about revo*lut that I decide to not try to use their platform.  
It's very frustrating get money stuck with no more info, and we are talking about a big amount in your case. btw, you were lucky to get back at least a part of your funds, thanks for share this update after 7 months!

I use Revo for almost 2 years, but I've already learned from other (more or less) similar platform(s) to not keep too much money on them. I've never lost any, but I've read a lot of horror stories on the internet.
They do have odd policies you may not read or may not understand, there are a lot of automated operations (AI doing checks) there and very small amount of actual personnel (how else would they keep fees low?) .
Obviously this means that when a problem happens they are unresponsive and rather opaque. Of course, I also expect that in many cases the ones crying they've lost money may have telling only half of the story.

Clearly I don't want to minimize how bad this is.
Instead I want to increase awareness to not keep big money on this kind of platforms. Better safe than sorry.


Also, what's the point of keeping money as fiat in the custody of rather shady businesses instead of having Bitcoin in the own private wallet?!

[logfiles]

Thanks!
At the end of the day, after 5 months of inactivity Revolut finally contacted me telling that they are closing my account due to their "internal policy" with no detailed explanation. Within next 2 months they returned about 80% of my money back to my card (that was initially used for topping up Revolut account) and to my account with another bank (asking me to provide a bank statement with valid account details). No more deals with this fintech Revolut!!!

Imagine the pain of having to wait for over 5 months in order to access 80% of the funds you had wanted to withdraw probably due to an emergency 
Reading other review only, I would say Revolut is one service people should try to avoid at all costs. If there is no other option. Then don't trade at all.

I tend to avoid such service and instead opt for p2p crypto marketplace platform such as localcryptos if I want to instantly buy or sell BTC and other altcoins