Bitmain issuing 4000RMB (628USD) refund to first batch B3 buyers in China.

[dsldsl]

We all have our bad days at work, don't worry about it!

I think the refund was a group effort rather than a single person's and Bitmain was flooded with tickets on the matter so they asked everyone to stop submitting. Good outcome anyway.

I've also put my B3 on uupool and earning is similar but it was left off until two days ago due to the amount of noise it makes.

I have change the front fan and removed the rear fan so it is now running pretty quiet. Temp wise, it is sub 50c for chip and sub 40c for board.

Second batch has already shipped so let see how the earnings will be in a weeks time.

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[Mo20]

My apologies if I came on a bit strong in my earlier post.  Perhaps my bad day at work contributed some.  I'll make an effort to be nicer and stay on subject in the future.  I did hop on here to say that Bitmain did send me an email as well offering me the refund.  I didn't ask for it.  I didn't open a ticket with them.  I just woke up one morning (May 7) and found the email from them in my inbox.  It requested that I send them a Bitcoin Cash address along with the order ID# so they could deposit the refund of $578 USD in BCH.  Indicated it would happen in the next 1 to 2 months.  Oddly enough the email did have a "Ticket Number" associated with it and at the end they said not to open another ticket but to reply off that email using that ticket number.  The subject line read: "Fwd: Request #433870: How would you rate the support you received?".  I'm assuming they simply did a mass mailing to all the foreign purchasers of the miner?  Because the email was addressed to me and was sent to the proper email on file for my account with Bitmain.  Anyway, if somone elses actions prompted me to receive the refund then I must say thank you.  To whomever that was.  Because I wouldn't have bothered to ask.  I will stand up for myself in situations I feel warrant it.  Perhaps I did not fully understand this situation... I was under the impression everyone was being treated equally.  My bad.

Now to stray completely off topic I'll post my earnings since this kind of data is generally hard to come by.  Not as good as I had hoped. But still confident the miner will pay well in the long run.  I'm running on the uupool.

05/07 - 30 Coins (Not a full day)
05/08 - 89 Coins
05/09 - 50 Coins
05/10 - 48 Coins
05/11 - 34 Coins

Kresp

Thank you for understanding and apologizing. They did send a mass email and created a ticket to all batch 1 customers after receiving many complaints from international buyers. My guess is that they were not planning on reimbursing international buyers, but because the Chinese refund news were widely spread they had no other choice.

[shellyfinest]

My apologies if I came on a bit strong in my earlier post.  Perhaps my bad day at work contributed some.  I'll make an effort to be nicer and stay on subject in the future.  I did hop on here to say that Bitmain did send me an email as well offering me the refund.  I didn't ask for it.  I didn't open a ticket with them.  I just woke up one morning (May 7) and found the email from them in my inbox......
Kresp

Appreciate you coming back in here with that response, much respect and water under the bridge ... my response may have equally been a little harsh, so apologies if I got defensive of the people here in the thread... best of luck to us all in getting a little something back , and maybe a good lesson to us all about the risks involved in buying 1st batches from Bitmain...

Bitmain takes a lot of shit ,but credit to them for at least trying to do something about this last B3 batch 2 controversy (and credit to them for putting out products that generally run/mine as advertised)

[Junmity]

Does anyone know how many B3's shipped in the second batch?  When they first came up, I bought one:  Payment date ：   2018-05-08 15:05:57  followed by: Shipment date：   2018-05-09 17:29:53 followed by deliver yesterday May 11...  to Vancouver. 

Then they sold out, but became available again on 2018-05-09 I got one more and I just got notification that the shipment is on its way. 

[shellyfinest]

Just an update, a REFUND for International customers is going to happen. Bitmain replied my ticket and have confirmed it. The amount is USD578 in BCH.

Below is their reply:

Dear xxx,

Thank you very much for your support towards Bitmain and our products.

This email is to inform you that we will provide compensation for the orders of our B3 miners that were purchased earlier at a higher price than the present batch.

Relevant orders:


Those who have purchased and fully paid for our B3 miner at the price of USD 2453 on our website (https://shop.bitmain.com/)

Compensation method:


Those who have purchased and fully paid for the B3 miner at the price of USD 2453 will be refunded the equivalent amount of USD578 in BCH (Bitcoin cash),

The exchange rate will be the real time exchange rate when the refund is credited into your account in around 1-2 months after the refund request is received by us.

Application Procedure:


Please reply this ticket with subject”B3 order XXXXXX refund”, and the information below:

1. B3 order ID: XXXXXXX
2. BCH wallet address (Please confirm that the provided BCH address is correct and valid, otherwise Bitmain will not be responsible for the crediting of the refund to the wrong wallet address provided.)

We will check and confirm the information that you have provided and the refund will be credited into the stated BCH account in around 1-2 months upon receipt of the refund request.

Please do feel free to contact us if you have any further questions. Thank you and have a nice day.
Thank you for your understanding and cooperation.

Best regards
Chloe
Bitmain

Anyone followed up with Bitmain CS about the status of these refunds?  I think I'll shoot a followup today unless someone else has had communication with them...

[wheelz1200]

https://www.google.com/amp/s/www.coindesk.com/bitmains-new-antminer-is-drawing-criticism-from-early-chinese-users/amp/

Doesnt look good based on their comment in the end of the article but who knows how true this even is.

[jmigdlc99]

Ha. Just goes to show Bitmain's way of operating. If they were a half decent company they would at least refund everyone and not just people in their country. Its not as if its so difficult to send refunds given that the payment method is usually BCH anyway. They can simply check transaction history then send everything back. The choice to refund only in China is a great sign of bias and favoritism that puts us international buyers at a huge disadvantage.

[toptek12]

Ha. Just goes to show Bitmain's way of operating. If they were a half decent company they would at least refund everyone and not just people in their country. Its not as if its so difficult to send refunds given that the payment method is usually BCH anyway. They can simply check transaction history then send everything back. The choice to refund only in China is a great sign of bias and favoritism that puts us international buyers at a huge disadvantage.

SO there only refunding in China ? Wonder why only China ? ...... I know they are lifting the ban on coins in China by 2019 ...  sorry i gotta being this up i bet Bone Spurs trump the troll is the cause of some of it an not in a good way for the US.

if you live in a US id be worried my point get out an vote progressive in Nov 2018 an I"m not off topic either it does mater we can't set back and watch it happen when the people can change it still in the US .

[shellyfinest]

So it sounds like the partial refund that came out in emails is still in process, here's the email response I got from Bitmain CS :

"Good day!
the refund application has already been delivered, and it is processing now. please wait, for it has to go through a series of procedures and be dealt with by different departments.

feel free to get back to me if u have additional queries,thanks!

Best regards
Huizhen
Bitmain"

I'll take it with a grain of salt , but if first batch B3 buyers are to get a partial refund they initially said a few months, and then 30-60 days , it's been about 30 days so I'll keep an eye out for updates...

[invisiblefriend321]

still no refunds here and each machine only mining 5 or 6 per 24 hours !!!!! 

[babos8383]

saw on site asic with water cooling, perhaps the best that I saw in the last time. And noise obviously will not be enough, though where such can be installed