[KRAKEN: it takes 14 days for their support to resolve a ticket]

[it-zone]

My friend put 2 BTC into kraken and after 4 days still zero on the account. Two support requests logged, no answer for 4 days.  

I can see on blockchain someone on Kraken is already using my friend's coins!!!!!!!!!

Steer clear of Kraken.

[stfnnn]

SEPA withdraws are also non-working. I'm trying for about 2 weeks to get my money out. First the withdraw is successful. The next day the money is back at my Kraken-account. It was working before.

And also no response from support. Is this the newest scam in btc land?

[it-zone]

Kraken's Capital: .............. £1.00

https://www.companiesintheuk.co.uk/ltd/payward

i really start to believe it is scam "company"

[stfnnn]

SEPA withdraws are also non-working. I'm trying for about 2 weeks to get my money out. First the withdraw is successful. The next day the money is back at my Kraken-account. It was working before.

And also no response from support. Is this the newest scam in btc land?

Finally got an reply from Kraken, but still not solved

[joesmoe2012]

I think they are just overwhelmed like the rest of the exchanges right now.

Kraken had an extensive beta, with hundreds of users involvolved. Their product should be pretty close to mature.

[it-zone]

Still no answer.

By a 'mature product' you mean it is a perfect scam?

[MPOE-PR]

Finally got an reply from Kraken, but still not solved

Listen, if you're going to document the problems you're having so people can use it to make their own decisions, document it already. What response did you get?

[Forexperiments]

Eight days ago I opened an account with Kraken, and I selected Tier 2 verification (I have to give my address)
Since then, I didn't hear anything from them, I opened support tickets, but got no reply.

This made me wonder. If they don't answer me even with a canned response (we are overwhelmed, please wait another day) and this is BEFORE depositing cash with them, what will happen when I have serious withdrawal issues?

[it-zone]

Today is seven days when my friend transferred 2BTC to Kraken and money has disappeared.

No reply from support.

[it-zone]

Kraken day 8th - no money, no contact.

[zimmah]

I have absolutely no problems with kraken.

[Forexperiments]

8th day after registration, i'm still pending the tier 2 validation (that's just address, no scans to be sent)
No response from support tickets too.

I really like how kraken is designed, but how i can trust my money to be with them?

[it-zone]

I have absolutely no problems with kraken.

you are lucky, mate - but i would not trust your luck and took your btc out of kraken as soon as possible

9th day with kraken: no money, no contact

[joburgtaxi]

Hi

Found this on Reddit about Kraken, CEO talks candidly with posters.


http://www.reddit.com/r/Bitcoin/comments/1rztum/release_the_kraken_part_2/

[it-zone]

it is absolutely ridiculous, they know they do not respond for support requests for weeks, and they are still advertising the site?

steer clear of kraken if you like your money!

[Forexperiments]

it-zone maybe we are just unlucky 
I read on reddit there's people in 24 hours got verified, deposited and withdrew to sepa account.

And I'm still waiting to the first step after 9 days 

[it-zone]

The situation is I also had no problems with Kraken before. This is why I have recommended it to my friend.

It seems the problems started recently, about two weeks ago. But I definitely postponed using my account, which fortunately has zero balance and I would recommend leaving Kraken ASAP to anyone who is able to do it.

[Dargo]

I'm sorry you guys aren't getting any response from support. The problem is that our user base has grown by 4x in less than 3 weeks, and this has *completely* overwhelmed our support and verification staff. Please PM me with your ticket numbers and I'll try to expedite things for you as much as I can.

Also, there's a main thread for Kraken, and it'd be better to post in there.

https://bitcointalk.org/index.php?topic=290799.0

[it-zone]

You should at least stop registering new users if you are aware of your organisational problems.

I am PMing you support request # right now, and will constantly report the progress here.

[it-zone]

Yes, my friend had been contacted after 10 days, finally. The problem is related to going slightly over the daily limits, due to time needed for 6 confirmations bitcoin price went up, and money was arrested. Of course during last ten days price went substantially down, but unfortunately a single problem is resulting in huge delays...

I will constantly report the progress, now Kraken acknowledged the problem, and promised to work on it.

[Forexperiments]

I also got verified for tier 2 on yesterday

[arlekyn13]

I have no problems at all using Kraken. BTC and NMC deposits went through smoothly, I think my 1st SEPA withdrawal took several days, but subsequent ones were 2 business days each. BTC withdrawals also working smoothly. I'm Tier 3 verified. I prefer them over Bitstamp simply because I'm in EU and I get rid of the EUR/$ conversions as well as the smaller fees. If they manage to offer their services to USA customers the way Bitstamp does, i think we'll finally have a serious competition to Bitstamp and BTC-E (please note I left Mtgox out because one can hardly call Mtgox a "live" exchange at this moment).

[mvdheuvel1983]

I am VERY satisfied with Kraken. Deposits are always quick, one time a LTC deposit took longer than it should be, but after 24 hours after it became fully confirmed on the blockchain it came through on Kraken. Don't know what the problem was.

SEPA Withdrawals from Kraken are incredibly fast. Most of the time it takes 1 business day before I have it on my bank account, and one time I even had it the same day 

[it-zone]

I am VERY satisfied with Kraken.

...until you must contact the support.

In my friend's case: after my help, support contacted her once, but there is no more progress in resolution of the case. Precisely: still no money.

[mgburks77]

Sounds like the issue was related to user error, not mistake on Kraken's part.

[it-zone]

Sounds like the issue was related to user error, not mistake on Kraken's part.

What do you mean? No support answer for ten days, now the thing is still not resolved, and it is "customer error"?

[mgburks77]

Sounds like the issue was related to user error, not mistake on Kraken's part.

What do you mean? No support answer for ten days, now the thing is still not resolved, and it is "customer error"?

If your friend went over the limit how is that an error on Krakens part? It's unfortunate that it happened during a large influx of new users but they failed to read the FAQs and now they will have to wait.

[it-zone]

OK, but this "large influx of new users" is not an earthquake or tornado, nor a thunderstorm. It can be stopped in one second by Kraken admins who can temporary stop registering new users until they answer ALL support tickets.

BTW, we have now 14 days from the day when my friend's money has disappeared at Kraken, and support still does not want to resolve the issue. Kraken is crap, steer clear if you do not want problems.

[it-zone]

14 and half days it took Kraken to deal with the issue. Money has been been found on my friends account, finally.

BTC price after those two weeks is 30% lower.