Hello,

Yesterday at 6pm Eastern Standard time I got an email saying that a password reset had been requested.  I didn't request this and when I tried to log into my account I was told "Invalid login or password."  I also tried to reset my password using lost password, but when I did that, nothing ever came to my email, and yes I checked the spam folder.

I opened a ticket with BTC-e support but the only response I got back was that I should enable 2 factor authentication and a list of my recent logs.

I am not able to enable 2 factor authentication as I have no access to my profile.  I have read that in the event of a password change the account withdraw is placed on hold for 48 hours.  

I only have 24 more hours to fix this or i'll loose my coins (if not already.)

I am hoping that Btc-e support will see this.  My ticket number is: #RUS-379-54435

Thanks,
bitman128k

UPDATE:
Well, I almost don't believe it but I got my account back and all the coins were still there.  If fact, there was no activity at all.  It did take me 2 1/2 weeks of very frustrating communication with BTC-E, but finally they asked me to make a new gmail email address and transferred my account to it and I was able to reset the pass. 2FA is on for all options!  Cheers BTC-E Support and everyone else!

I agree one should be as careful as possible, so I am urging everyone who used BTC-e to make sure they have 2FA enabled.

However, I would really like to get some support from the BTC-e side.  It's not helpful at all for them to tell me after I have lost control of my account to simply enable 2FA.

I understand that they probably have a large number of tickets to get through, but so far I have been unable to reach them via email or Skype.

Based on information on their site, after a password change is made, the account is placed on a 48 hour withdrawal hold, so for the next 12 hours or so, the coins should still be there.  If they can restore access, I'll enable 2FA.

I have changed all my passwords and scanned my computer.  Now just waiting for a slim, slim chance that support will help me.

Yeah, I feel the same way about their support staff.  I don't know if it's something sinister or they simply don't have the staff to deal with all the requests.
 

So after 5 days, I received this from "Support:"

Bы вepнyли дocтyп к пoчтe и aккayнтy?

Which I think translates into "have you been giving access to your account and email?"

UGH.  I don't know if I should be happy that someone got back to me or upset that they don't have any idea what is going on.

Yeah!  I got an email from BTC-E today that they have finally resolved my account issue.

I was asked to provide them with a new gmail email address and a few days after I did that they connected my hacked account to it and I was able to reset the password and gain access. 

No coins were missing, no trading was done.  There was a hold on my account and it's still there so I guess the hacker just gave up.

Thanks BTC-E!

Hey guys seems the more i talk to people about this the more people i seem to find with the same problem.
Anyone else had a withdrawal happen from their BTC-E with out being confirmed by email which should be impossible.
Lets get this out there. Maybe a BTC-E staff member might see this and help since they havent repilied to one of the 3 tickets i sent over the last 3 weeks and have locked my account since it happend.
Mine was 0.4 of a btc which was worth about 280 US at the time of the btc value
It went to this address 1DrFsF2DFjodDnKc1nLQMjnvcrxxQgbXZN