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Author Topic: Ask/help Paxful dispute time  (Read 65 times)
myhashpower
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May 13, 2018, 04:38:37 AM
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I am a new member in Paxful I deposit bitcoin and try to set trade

And the first trade I set wrong. (Set the wrong limit)

There are buyers open to trade with me (1.8btc). And press PAID. But in fact, there are no transactions at all.

I try to let the buyer cancel the trade. But the buyer is trying to open the link he sent to see before canceling the trade. I did not dare open it.

I have been waiting until the time of the dispute and open the dispute for help from the staff until now. 10 hours passed, not yet resolved.

Do I want to ask the user Waiting time for judgment How much time?
What should I do I'm afraid to lose money.

Thank You
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May 13, 2018, 08:17:40 AM
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I had a similar issue in Paxful where I got scammed and they didn't get involved at all. I did my research on the user, I provided proof and they banned his account but I didn't get any refunds from them. The scammer however gave me money back later (hoping that he'll get unbanned) but they kept his account closed.

If I remember correctly, after reporting the trade offer, I got a reply from the team in less 24h so try to wait a little bit more. However, even while assuming that Paxful reimburse users. It's possible that the scammer withdrew all funds already.

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May 13, 2018, 09:59:36 AM
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I am a new member in Paxful I deposit bitcoin and try to set trade

And the first trade I set wrong. (Set the wrong limit)

There are buyers open to trade with me (1.8btc). And press PAID. But in fact, there are no transactions at all.

I try to let the buyer cancel the trade. But the buyer is trying to open the link he sent to see before canceling the trade. I did not dare open it.

I have been waiting until the time of the dispute and open the dispute for help from the staff until now. 10 hours passed, not yet resolved.

Do I want to ask the user Waiting time for judgment How much time?
What should I do I'm afraid to lose money.

Thank You

They should be able to get back to you in a maximum of 1-2 days. Usually, it's less.

I don't really get your situation, though, because you're being quite vague.

Have you released the bitcoin from escrow yet? If not, then a full reimbursement after support verifies that you are in the right is pretty much guaranteed. Just wait some more in that case. If you did release the BTC from escrow, even though you didn't receive anything, then all Paxful can do is ban the guy and pretty much nothing more.

myhashpower
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May 13, 2018, 11:55:20 AM
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 Smiley thank you

I had a similar issue in Paxful where I got scammed and they didn't get involved at all. I did my research on the user, I provided proof and they banned his account but I didn't get any refunds from them. The scammer however gave me money back later (hoping that he'll get unbanned) but they kept his account closed.

If I remember correctly, after reporting the trade offer, I got a reply from the team in less 24h so try to wait a little bit more. However, even while assuming that Paxful reimburse users. It's possible that the scammer withdrew all funds already.
myhashpower
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May 13, 2018, 12:06:27 PM
 #5

NO I not release now

I am a new member in Paxful I deposit bitcoin and try to set trade

And the first trade I set wrong. (Set the wrong limit)

There are buyers open to trade with me (1.8btc). And press PAID. But in fact, there are no transactions at all.

I try to let the buyer cancel the trade. But the buyer is trying to open the link he sent to see before canceling the trade. I did not dare open it.

I have been waiting until the time of the dispute and open the dispute for help from the staff until now. 10 hours passed, not yet resolved.

Do I want to ask the user Waiting time for judgment How much time?
What should I do I'm afraid to lose money.

Thank You

They should be able to get back to you in a maximum of 1-2 days. Usually, it's less.

I don't really get your situation, though, because you're being quite vague.

Have you released the bitcoin from escrow yet? If not, then a full reimbursement after support verifies that you are in the right is pretty much guaranteed. Just wait some more in that case. If you did release the BTC from escrow, even though you didn't receive anything, then all Paxful can do is ban the guy and pretty much nothing more.
myhashpower
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May 13, 2018, 04:04:52 PM
 #6

I get money back now

Thanks in advance. In your opinion It makes me feel good. At the waiting time.

This is buyer https://paxful.com/user/Cattrbtc pls beware


Good night

I had a similar issue in Paxful where I got scammed and they didn't get involved at all. I did my research on the user, I provided proof and they banned his account but I didn't get any refunds from them. The scammer however gave me money back later (hoping that he'll get unbanned) but they kept his account closed.

If I remember correctly, after reporting the trade offer, I got a reply from the team in less 24h so try to wait a little bit more. However, even while assuming that Paxful reimburse users. It's possible that the scammer withdrew all funds already.

NO I not release now

I am a new member in Paxful I deposit bitcoin and try to set trade

And the first trade I set wrong. (Set the wrong limit)

There are buyers open to trade with me (1.8btc). And press PAID. But in fact, there are no transactions at all.

I try to let the buyer cancel the trade. But the buyer is trying to open the link he sent to see before canceling the trade. I did not dare open it.

I have been waiting until the time of the dispute and open the dispute for help from the staff until now. 10 hours passed, not yet resolved.

Do I want to ask the user Waiting time for judgment How much time?
What should I do I'm afraid to lose money.

Thank You

They should be able to get back to you in a maximum of 1-2 days. Usually, it's less.

I don't really get your situation, though, because you're being quite vague.

Have you released the bitcoin from escrow yet? If not, then a full reimbursement after support verifies that you are in the right is pretty much guaranteed. Just wait some more in that case. If you did release the BTC from escrow, even though you didn't receive anything, then all Paxful can do is ban the guy and pretty much nothing more.
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