Bter.com cannot withdraw currency/funds

[bittencoin]

OK, I got this issue resolved.  It is a bter bug and not something that had to do with having oversold the balance.  I knew that there was no way that I oversold my balance.  

What you should do to resolve this is to install the imqq (do it on a computer that you don't use to trade your coins if you don't trust the QQ program to not steal your info).

add all those bter support QQ IDs to your contact and wait for the China working hours to IM them, IM the QQ IDs that show that they are online (green dot status).  Some of the support people understand English OK, but most don't understand English at all and rely on the translator to understand the message.  So, keep your IM messages short and simple, tell them that you have a coin withdraw problem. Tell them your account ID and tell them your error message (don't worry about hiding the error code, I think they are just your transaction balances).  

If you are lucky, a competent person will take your account ID and your error code and tell you that you have an account imbalance of a coin type and that you need to "top up" with a certain amount of that coin.  If you are not lucky, you will exchange several messages before you get passed to a competent person.

You can use your current BTC balance to buy that amount of coins or you can transfer in the required amount (buy/transfer in a little more just to be sure).  

If you are brave and have a large reserve of fund, you can just buy/transfer in the coin that is giving you the error message to increase your balance until the error is resolved.  This way, you don't have to wait for support.

After that, the error/bug will be fixed and you will be able to transfer out your coins.  They make it sounds like you have a negative balance, but you don't, it is just some bug that they have.  You don't actually lose any coin after you "top up", you can just transfer out the balance after the bug is fixed.  

[sumantso]

I actually tried the solution. I bought up DTC to the required amount but still shows the same error.

[infinitybo]

@sumantso try to contact staff on IRC channel.

[sumantso]

@sumantso try to contact staff on IRC channel.

What is the irc address?
I tried on qq. I managed to get QQ2 who asked for my account and the error code. But then left it hanging. Lets see if it gets resolved tomorrow.

[cryptrol]

Hi,

Bter.com is verifying the agreement of the funds transfer-in/out and trading records.
Please send an email to "support@bter.com" if you cannot make a withdrawal due to a "fund error".
There's a large volume of customer requests, please be patient.

Thanks for explaining freeworm.

[taenaive]

fix the bug dang it! I can't withdraw at all. my funds are trapped in Bter too. I emailed support.

[bittencoin]

New withdrawal error

"Too many tries, please try again later"

I have not withdraw any coin today. Unless they mean too many people are trying to withdraw.

[Taxidermista]

OK, I got this issue resolved.  It is a bter bug and not something that had to do with having oversold the balance.  I knew that there was no way that I oversold my balance.  

What you should do to resolve this is to install the imqq (do it on a computer that you don't use to trade your coins if you don't trust the QQ program to not steal your info).

add all those bter support QQ IDs to your contact and wait for the China working hours to IM them, IM the QQ IDs that show that they are online (green dot status).  Some of the support people understand English OK, but most don't understand English at all and rely on the translator to understand the message.  So, keep your IM messages short and simple, tell them that you have a coin withdraw problem. Tell them your account ID and tell them your error message (don't worry about hiding the error code, I think they are just your transaction balances).  

If you are lucky, a competent person will take your account ID and your error code and tell you that you have an account imbalance of a coin type and that you need to "top up" with a certain amount of that coin.  If you are not lucky, you will exchange several messages before you get passed to a competent person.

You can use your current BTC balance to buy that amount of coins or you can transfer in the required amount (buy/transfer in a little more just to be sure).  

If you are brave and have a large reserve of fund, you can just buy/transfer in the coin that is giving you the error message to increase your balance until the error is resolved.  This way, you don't have to wait for support.

After that, the error/bug will be fixed and you will be able to transfer out your coins.  They make it sounds like you have a negative balance, but you don't, it is just some bug that they have.  You don't actually lose any coin after you "top up", you can just transfer out the balance after the bug is fixed.  

And what is the amount in question? The last numbers in the error code? I have: FTC-1304--23--0.8996 so do I have to buy 0.8996 FTC to solve the problem?

EDIT: That didn't work. I buy 3 FTC but the error remains.

[sumantso]

I tried a WDC partial withdrawl and it worked. I will list in detail what I did.

At first I got an error code DTC 1577 - xx-yy. Not knowing whether x or y or both is the missing amount, I bought up the sum. Then I tried again and again error code showed up (with the values mentioned slightly less). One of the posters had mentioned that withdrawl magically worked the next day so I thought maybe they need some time to 'refresh'

Early next day I contacted them through QQ. I got a response asking for account id and error code. I provided them those and then they stopped replying. Today I checked my account and saw DTC amounting to xx (the middle number) has been deducted from my account. I then tried a partial WDC withdrawl and it worked.

I would like to suggest against keeping funds on Bter. It is succeptible to MitM attacks; technically even bitcointalk is more secure.

Wait, but they do have 2FA - but there's a catch. Sometimes it gets disabled for no reason. It happened to me once and somebody went into account and used my funds to trade with himself and clean out my balance. I lost quite a lot of WDCs, FTCs and LTCs. When I complained to bter I received a very heart warming reply, 'Sorry for your loss'

For some reason I seem to be on the receiving end of exchanges. Coins-E stole 12k PXCs, Bter lost me quite a big amount and even cryptsy misplaced 0.2 BTCs a few days back and now claim it is fixed. The exchange situation regarding alts is a joke.

[Crindon]

New withdrawal error

"Too many tries, please try again later"

I have not withdraw any coin today. Unless they mean too many people are trying to withdraw.

Were you able to try again and were successful? What was the time frame?

[Crindon]

And what is the amount in question? The last numbers in the error code? I have: FTC-1304--23--0.8996 so do I have to buy 0.8996 FTC to solve the problem?

EDIT: That didn't work. I buy 3 FTC but the error remains.

You may wish to try 30 FTC, then sign out of your account and sign back in and try the withdrawal again.

If that doesn't work, maybe try sending 30 FTC from your wallet to your Bter.com account, then try the withdrawal again.

You may end up with "Too many tries, please try again later."

[Arbitrageur]

I'm still stuck in the funds error situation. I'll try the solution via QQ later. anywayn this has been really bad managed! can't believe been stuck for a week!

[Arceny]

I have tha same problem, support@ does not answer.

Funds error, please contact admin, error code:BTC-5351--0--0.037

 

[rototo]

Hi,

Now it's about 2 weeks I have some alt-coins that disappeared on Bter during deposit,
I'm still waiting to have my real balance online.

[Arceny]

I asked support in QQ about this problem, and thay send me this:

Bter交易平台客服①    11:31:01
用户 BTC 出入资金统计结果:

 可用余额:  0.1903
挂单锁定余额:  0.0000
总计余额:  0.1903
充值金额:  10.0142
正在提现金额:  0.0000
已经提现金额:  2.8266
已经买入:  0.9728
已经卖出:  7.9738
推广佣金:  0.0000
充值 + 已经买入 + 佣金:  10.987
提现 + 已经卖出:  10.8004


（充值 + 已经买入 + 推广佣金）10.987 - （提现 + 已经卖出）10.8004 = 0.1866

总计余额 = 0.1903

This looks like an error in trading software and disbalance of amounts. They deduct 0.0037 BTC from my account and now withdraw is Ok.

[taenaive]

So, they only reply to QQ?
I sent many emails to support@bter.com and got no replies yet and I still can't withdraw.

[Arbitrageur]

been trying to contact support via QQ for the last 5 hrs, yet no answer, maybe they still have to wake up.

[cryptrol]

This is what they answered me using QQ :

用户 CNY 出入资金统计结果:

用户名:  -
Email:  -
可用余额:  0.0149
挂单锁定余额:  0.0000
总计余额:  0.0149
充值金额:  0.0000
正在提现金额:  0.0000
已经提现金额:  0.0000
已经买入:  13996.7654
已经卖出:  14635.503
推广佣金:  0.0000
充值 + 已经买入 + 佣金:  13996.7654
提现 + 已经卖出:  14635.503

用户 YAC 出入资金统计结果:

用户名:  -
Email:  -
可用余额:  0.0095
挂单锁定余额:  0.0000
总计余额:  0.0095
充值金额:  5010.1912
正在提现金额:  0.0000
已经提现金额:  149.8370
已经买入:  465.744
已经卖出:  5527.0563
推广佣金:  0.0000
充值 + 已经买入 + 佣金:  5475.9352
提现 + 已经卖出:  5676.8933

No idea what it means at all ...
More than a week with my funds locked with no reason at all.

[Arbitrageur]

I was able to get in touch with someone on QQ, he/she told me there was an imbalance of xxx btc,. (i have more than that), yyy ltc (I have more than that) and zzz xpm (I didn't have any of them). So I bought the zzz amount of XPM... problem is still there. Then he/she sent me the list of my trades.. (what should I do with them?? not clear to me). I'm still waiting for someone who speaks a better english to let them know the problem and have it sorted out.

[Arbitrageur]

they just stole some of my money and still I can't withdraw!! instead of correcting the funds error issue they shaved a lot of BTC and LTC I had on my account. This is fucking insane!