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Author Topic: HitBTC.com - The most advanced cryptocurrency exchange  (Read 90849 times)
hitbtc
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April 02, 2014, 01:01:16 PM
Last edit: April 02, 2014, 01:36:19 PM by hitbtc
 #121

Dear Friends,

We are very happy to inform you that we have launched our first global contest for mobile application developers!

If you are creative and talented developer do not miss a chance to get a great reward from us!
You can create the "hitbtc.com" application for Android or iOS devices. Or maybe you can make both and get a huge reward?
Please visit this thread or our News page for more information.

Thank you for choosing our service,
The "hitbtc.com" team.


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hitbtc
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April 02, 2014, 01:33:28 PM
 #122

Dear All,

We announce a reward for technical issues found in our service!

If you noticed any major bugs in the operation of any part of the site, please send them via tech questions section in our feedback form.
For any kind of such technical issue we pay a reward of 0.1 to 5 BTC.
The first participants have already received their reward.

We are always open for any feedback from you!

Thank you for choosing our service,
The "hitbtc.com" team.


AllenJ
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April 02, 2014, 02:08:45 PM
 #123

I tried to register at your website but didn't receive any confirmation email for a couple of hours.
ShadowOfHarbringer
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April 02, 2014, 02:19:23 PM
 #124

I have tried to deposit some money via SEPA transfer today, and all i got was:
Code:
"You have successfully submitted the form. Please wait for an email with bank transfer instructions."

Sadly, the email with instruction never arrives, while emails from support arrive properly.

Am I doing something wrong ?

hitbtc
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April 02, 2014, 02:24:49 PM
 #125

I tried to register at your website but didn't receive any confirmation email for a couple of hours.

Dear AllenJ and ShadowOfHarbringer,

Thank you for contacting us!

It was a temporary problem with the mail service. We have taken the appropriate corrective actions and now we also have a backup option for such cases.
 
We terribly apologize for this inconvenience.

Thank you for choosing our service,
The hitbtc team.

ShadowOfHarbringer
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April 03, 2014, 01:16:08 PM
 #126

I tried to register at your website but didn't receive any confirmation email for a couple of hours.

Dear AllenJ and ShadowOfHarbringer,
Any idea when it will be fixed ?

hitbtc
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April 03, 2014, 01:33:13 PM
 #127

I tried to register at your website but didn't receive any confirmation email for a couple of hours.

Dear AllenJ and ShadowOfHarbringer,
Any idea when it will be fixed ?

Dear ShadowOfHarbringer,

This issue is already fixed. Could you please check all the folders in your e-mail box? The sign-up confirmation letters sometimes can be found in the Junk mail folders.
If you need any further assistance please don't hesitate to contact us using the form on our website.

Thank you for choosing our service,
The "hitbtc.com" team.

ShadowOfHarbringer
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April 03, 2014, 02:54:07 PM
 #128

I tried to register at your website but didn't receive any confirmation email for a couple of hours.

Dear AllenJ and ShadowOfHarbringer,
Any idea when it will be fixed ?

Dear ShadowOfHarbringer,

This issue is already fixed. Could you please check all the folders in your e-mail box?
The issue seems to be fixed, i have received said emails.
Thank you for quick reaction.

entekimi
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April 04, 2014, 12:48:05 AM
 #129

I have the some problem, I do not received the funding email, but I also not got answer from the support.
Please if you can send to me the funding details.
Thank you
hitbtc
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April 04, 2014, 09:18:36 AM
 #130

I have the some problem, I do not received the funding email, but I also not got answer from the support.
Please if you can send to me the funding details.
Thank you

Dear entekimi,

We are very sorry to hear that.
Could you please check all the mail folders (even Spam) for the letter from payments[at]hitbtc.com?
You can also request another instruction. To to this simply navigate to Account -- Account funding; then enter the needed amount (min 100 USD) and click Submit. You will receive a letter in about 3 minutes.
Please contact us using the Support form on our website in case of no success, so we can send the instruction manually.

Thank you for choosing our service,
The hitbtc team.


entekimi
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April 04, 2014, 11:49:20 AM
 #131

Now I do again everything
At least the auto respond arrived from the support Smiley
But the bank info not, the funding not worked
I would like do through SEPA, I would grateful f send to me manually the bank details.
hitbtc
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April 04, 2014, 01:35:54 PM
Last edit: April 04, 2014, 02:56:49 PM by hitbtc
 #132

Now I do again everything
At least the auto respond arrived from the support Smiley
But the bank info not, the funding not worked
I would like do through SEPA, I would grateful f send to me manually the bank details.

Dear entekimi,

Our support team have sent an answer to your question. Just in case you didn't receive it, we would like to give you the answer here.

We can manually send an instruction for wire transfer, but we need to know your profile alphanumeric ID at "hitbtc.com".
You can find the ID under Account information tab (https://hitbtc.com/account) as "Your profile ID".
Could you please send it using Private messages here?

Thanks in advance.

Thank you for choosing our service,
The hitbtc team.


AllenJ
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April 07, 2014, 03:39:27 PM
 #133

Will you implement a dark theme?
It's useful when you trade at night.
hitbtc
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April 07, 2014, 03:48:58 PM
 #134

Will you implement a dark theme?
It's useful when you trade at night.

Dear AllenJ,

Thank you for your advice. We will implement this feature in the future.

Thank you for choosing our service,
The hitbtc team.


kittucrypt
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April 08, 2014, 12:36:14 AM
 #135

Will you implement a dark theme?
It's useful when you trade at night.

What is a dark theme?

hitbtc
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April 08, 2014, 08:39:54 AM
 #136

Will you implement a dark theme?
It's useful when you trade at night.

What is a dark theme?

Dear kittucrypt,

Now "hitbtc" Terminal has a light theme (skin) - every element is white or light gray or light blue etc. When we'll implement an option to change the theme of Trading terminal to dark, it will be more comfortable and better for the eyes, because usually dark appearance reduces eye strain Smiley

Thank you for choosing our service,
The hitbtc team.


ShadowOfHarbringer
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April 08, 2014, 11:25:21 AM
 #137

HitBTC, you are VULNERABLE to a HUGE OPENSSL flaw.

Please

1. Shut down your service immediately as you are potentially leaking your sensitive data & your users private data to attackers
2. Apply patches on the software
3. REVOKE all your previously and currently used SSL certificates
4. Get new certificates from your issuer
5. Restart your service

I am dead serious. More information:
http://www.reddit.com/r/Bitcoin/comments/22gq5e/heartbleed_bug_major_openssl_vulnerability_could/
http://heartbleed.com/
http://filippo.io/Heartbleed/#hitbtc.com

Remember, just applying patches is not enough, you should treat your SSL keys as already stolen, since there is no method of detecting this attack !

hitbtc
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April 08, 2014, 12:08:35 PM
 #138

HitBTC, you are VULNERABLE to a HUGE OPENSSL flaw.

Dear ShadowOfHarbringer,

The situation is under control. Our tech experts are already analyzing this issue and the backoffice manually control all incoming and outgoing transactions.

We have ordered the new SSL certificates two hours ago and will update them ASAP.

Please expect the updates soon. Everything is under the technical supervision, however thanks for this message about critical vulnerability.

Thank you for choosing our service,
The hitbtc team.


hitbtc
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April 08, 2014, 02:44:25 PM
 #139

Dear Customers,

On April 7th, 18:00 UTC our Security Department has received information about a critical OpenSSL vulnerability.

We set incoming and outgoing transaction processing to manual control, then made an urgent software update which has closed the possibility to exploit this failure and have ordered new SSL certificates. We will inform you as soon as new SSL certificates will be implemented.

In view of this situation, we recommend that you always use 2-factor authentication.

This issue did not affect the system and we assure you that all of our customers' funds are protected.

Enjoy your trading!

Thank you for choosing our service,
The hitbtc team.


hitbtc
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April 08, 2014, 04:55:23 PM
Last edit: April 08, 2014, 05:17:41 PM by hitbtc
 #140

Dear Friends,

Despite the sudden work that we had to carry due to the recent circumstances (see previous news), we also had time to make a long-planned unique innovation - a demo trading mode.



This is a special mode when you are able to credit yourself unlimited test funds and try your strategy as a real trader, but without the risks. You can trade manually or via the API – the test mode is as responsive as the regular exchange platform.

We hope that this opportunity will enable new traders to come to the market and successfully enjoy the services offered by our exchange.

Thank you for choosing our service,
The hitbtc team.


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