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Author Topic: HitBTC.com - The most advanced cryptocurrency exchange  (Read 92682 times)
hitbtc
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February 21, 2018, 09:06:22 PM
 #1321

Withdrawal problems on HitBTC:
1. Ticket ID #129284 - ETH pending over 24 hours;
2. Ticket ID #133127 - LTC pending over 7 hours.
Waiting, when support will solve the problems. Before this I haven't any problems with HitBTC.

Sorry about the issue you’re experiencing. Thank you for provided information! Our Support Team will take care of it at a shortest notice, and you’ll receive our reply within a day.

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hitbtc
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February 21, 2018, 09:07:36 PM
 #1322

How it is possible to reach HitBTC support? Ticket not answered, my TFL balance shows 0!!

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

hitbtc
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February 21, 2018, 09:08:55 PM
 #1323

Same issue, I have a withdrawal request of 32.85 ETH pending since > 8 Hours
https://www.etherchain.org/tx/0x1fae8f512270a9c9583f1d0b0a1f9851bc33d8415b98201601a5064f5cd58220

Most likely the reasons being Transaction Fee set < 0.00001 ETH

Another stressful situation to deal with today... I sent a ticket and wait for their answer.

It's been now 24 Hours for me, still nothing and we're talking of 32,000 USD worth of ETH Sad

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

hitbtc
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February 21, 2018, 09:12:38 PM
 #1324

Are you kidding admin? My payment ID changed just like that in my hitbtc account after sending a complaint, why?
I have not received DIMCOIN deposit since December 24, 2017. please explain my problem.
I sent dimcoin through depotwallet.com

Originally: 157384381085
After the Replace: 995680357672

My Account: fanjialisyahbana

Is this the attitude of Hitbtc to the customer, so my dimcoin balance does not go into hitbtc wallet?
please immediately process my Dimcoin transaction, I hope the professional hitbtc team to solve this kind of problem.

Transaction Details:
The amount of Dimcoin: 153,000,000000
Payment ID: 157384381085
Address: NBJZL2BAN2VQMIYTVHPJZUFKJEOT4DOBQF2NSFDD
TX ID / Hash: f9a145bfbfabc9061fee4c0d0555448693d948e4cdd8884ffdf74e977d8ad4e1

Please Check My Transactions via Website:
http://chain.nem.ninja/#/transfer/f9a145bfbfabc9061fee4c0d0555448693d948e4cdd8884ffdf74e977d8ad4e1

My Ticket ID :
#136693
#128868
#135058
#108035
#98390





Transaction Details:






We would like to bring our apologies for the issues that you are experiencing. Your tickets are processing by our Support Team. We will get back to you with an update once it becomes available. We appreciate your patience!

hitbtc
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February 21, 2018, 09:33:28 PM
 #1325

Hi,

Today I tried to transfer some amount of ETH from Trading Account to Main Account.
After processing my ETH balance become 0. I cannot see any information from Reports page.
Moreover, Latest Transactions are now empty.

Ticket ID #137011

Many people that I know says HitBTC is the worst exchange and now I also experienced that!
I will leave HitBTC as soon as I can.

Sorry about the issue you’re experiencing. Thank you for provided information! Our Support Team will take care of it at a shortest notice, and you’ll receive our reply within a day.

hitbtc
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February 21, 2018, 09:34:59 PM
 #1326

I URGE you NOT to send ANY AMOUNT OF COINS to HITBTC as me and hundrends of other users are dealing with tremendous issues the past few days.


No one can withdraw , 1/30 withdrawls at most are succesfull but at the slowest speeds possible ( 24hrs+ ) .

Dont try to trade at least until everything settles out , and please DONT LET YOURSELF BEING LURED by some coins that are trading at an ultra premium ( eg TRX which is + 50% of the rest market price ). You CANT trade because your deposit will not reach the exchange. I tend to believe that this was all a set up in order to create a vast influx of incoming BTC/ALTcoins.

I only hope that we are not dealing with a new MtGox here.


You have been warned guys.

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

hitbtc
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February 21, 2018, 09:36:36 PM
 #1327

I have deposit XRP to address that shown on hitbtc deposit page SINCE DECEMBER 14, 2017
rhL5Va5tDbUUuozS9isvEuv7Uk1uuJaY1T
Tag: 1536578358

From this address
rwWr7KUZ3ZFwzgaDGjKBysADByzxvohQ3C
Tag: 92425

With amount of 1137 XRP and tx A0165F7164CA524D07ABEB49F97B21493569B7F0DCA80794714C04DE45C9101A

Status already complete.
https://xrpcharts.ripple.com/#/transactions/A0165F7164CA524D07ABEB49F97B21493569B7F0DCA80794714C04DE45C9101A

PLEASE HITBTC RESPOND MY TICKET, IT'S ALREADY 2018 NOW. WHERE IS MY XRP Huh

Ticket ID #73247
#72778
@HitBTC_Support_Team @HitBTC_Team

Sorry about the issue you’re experiencing. Thank you for provided information! Our Support Team will take care of it at a shortest notice, and you’ll receive our reply within a day. 


hitbtc
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February 21, 2018, 09:37:57 PM
 #1328

WARNING WARNING

HitBTC stole my VIBE and replying to my support tickets for 2 days.

Company may be gone:  https://forum.hitbtc.com/discussion/5427/may-be-hitbtc-has-been-already-disolved#latest

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

hitbtc
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February 21, 2018, 09:38:32 PM
 #1329

Dear HitBTC,


I have requested an withdraw of  0.197 BTC but is still pending for a long ago, and i have deposited 2222.72922261 XVG a long time ago and it still doesnt show on my account.

Please check,


Thank you,
Miguel

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

hitbtc
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February 21, 2018, 09:41:41 PM
 #1330

They stole my fork at b2x, they did not stupidly count me their cue cards!
The supporter is silent, in social. networks are also silent, so if you lose money you forget you will simply be ignored!

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

SheepSuit
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February 22, 2018, 06:17:38 AM
 #1331

Dear HitBTC,

Can you please have a criticial look at your deposit and withdrawal fees? For some coins they are now crazy high

hitbtc
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February 22, 2018, 11:09:30 AM
 #1332

hello
i want to ask my withdraw ETH still not process and sending ticket support not reply
please response, thank you


Please provide us with your ticket ID and we'll make sure that you receive a response from our Support Team within a day. Thank you for your cooperation!

hitbtc
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February 22, 2018, 11:10:40 AM
 #1333

I saw this on Reddit:

https://www.reddit.com/r/hitbtc/comments/7oq6sx/my_guess_on_whats_going_on/

It says:
Quote
Now my guess what happened: The servers of hitbtc had some problems recently, probably because of the high demand. I assume the internal transactions had some problems as well and now they have to fix that manually since a lot of token withdrawal wallets are/were empty. It doesn't look like a scam to me at all and more and more withdrawal wallets seem to be refilled.

This is also how it feels to me. Withdrawals can sometimes take quite long, and you also have a lot of maintenance going on. I guess every exchange has trouble with this many new users showing up.

However, other exchanges have temporarily suspended new sign-ups and communicating with their customers in such cases. Not processing new deposits and seizing our assets for days or even weeks is very bad. Not to mention ignoring users on customer support. This is not the way to do business.

'If you can't stand the heat, get out of the kitchen!'

And despite all these issues, all of their tweets are about new coins on the exchange ...  Angry




Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

hitbtc
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February 22, 2018, 11:11:31 AM
 #1334

This shit exchange still has not given my VIBE back.. since 4 days ago.
No reply to support tickets.  Tongue


Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

hitbtc
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February 22, 2018, 11:13:00 AM
 #1335

what a joke!...HitBTC is an absolute DISGRACE and should be SHUT DOWN IMMEDIATELY.

Why?.......

- 0.1% on every trade (which are very slow and might not happen)

- 10% on withdrawals/transfers (which probably won't happen but will simply disappear!!!)

- Make it literally impossible to withdraw your complete balance because units are always rounded up or down......not that you'll get the remaining 90% of the transaction anyway!

- Continuous 'bad gateways' and 'problems with this page'

- ABSOLUTELY NO ADMIN/IT SUPPORT

- If you moan about it on the 'troll board' you are BANNED......and there are lots of people getting BANNED by all their ADMIN people!



I guess I am lucky (in a weird way) that I only deposited about 50$ of crypto to play around with. I am yet to receive my 19 NGC (was 22) in MY ETHER WALLET and they still have approx 20 USDT worth of mixed ICO coins which I can't do anything with...for now!

We totally understand how that feels. That is not the kind of impression we’re striving to leave, and we hope you’d accept our apologies. Please provide us with your ticket ID, our Support Team will report to you once there is any further info.

I think NAGA made a HUGE mistake by being listed on there after the ICO and although I won't let this CRAP exchange
spoil my interest and enthusiasm for crypto/blockchain I think a lot of people and companies have been seriously damaged by this load of SCAMMERS and we need to warn as many as possible to STAY AWAY or SHUT THEM DOWN.

As for any ICO's going on HitBTC (Swissborg/CHF)........DON'T DO IT!!!!

Thanks HitBTC for a really annoyingly CRAP experience.....You have officially been 'Boshed' by the Josh.

Finally, don't lose too much sleep over your losses people/victims. After all, It's all on Blockchain right?  ; )

hitbtc
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February 22, 2018, 11:14:05 AM
 #1336

Help needed!
I have sent over 13k VIBE coin on HitBTC over 48 hours ago.
I still do not have them on Main Account
Transaction hash: 0x233bcb77b7b47d4aad9fb95df08029e1cade3ceb0ed08efc45bd1807a11a6e6f

Please help!

I wrote to the support but I still have no answer.

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

hitbtc
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February 22, 2018, 11:16:16 AM
 #1337

I'm desperate. Hitbtc does not process my BMC deposit several days ago! They do not respond any support ticket, or twitter, or facebook. I NEED the money urgently! Txhash: 0xa3c0c2f39290005fda86d085d8ae35d7a968dd3ae899d0d94f9bc43ccf17b8e5 Ticket: # 168865

We would like to bring our apologies for the issues that you are experiencing. Your ticket is processing by our Support Team. They will get back to you with an update once it becomes available. We appreciate your patience!

DirtyMartini
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February 22, 2018, 12:14:12 PM
 #1338

I'd love to hear a follow up on the dozens of complaints here, as some addressed by hitbtc here today were made over a month ago..
Curious to know whether all the backlogged transactions have finally come through??

Personally, I've never had this problem in the few times I've used HitBTC but the comments here are making me think twice about using it again.

Is everything back to normal?
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February 22, 2018, 02:18:52 PM
 #1339

Hitbtc scam, i opened a ticket one month ago about my 2-factor authentication, They said please provide us you National ID and  a clear photo of yourself in front of the monitor with this ticket open, I provide them both my National ID and Photo, but they didn't reply to me, After 15 days they replied me back and again asking for my national ID and a photo, again i provide them,  again they stop replying me, after 5 days they said

Dear Trader,

The issue you reported requires additional investigation.

We have escalated the issue to our second-level support experts and flagged it as high priority.

We will keep you posted on the progress.

Regards,
Paola Balzano
HitBTC Support Team


after 22 days they reply me again said

Thank you for provided information.

Your request has been put in the queue. Request processing can take some time. Usually up to 5-10 business days. We will contact you as soon as 2-fa authentication is removed from your account.

Thank you for your patience.

today is the day they again saying

   
12:32 PM (7 hours ago)
to me

##- Please type your reply above this line -##
Dear Trader,

The issue you reported requires additional investigation.

We have escalated the issue to our second-level support experts and flagged it as high priority.

We will keep you posted on the progress.

Regards,
Paola Balzano
HitBTC Support Team
bernard75
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February 22, 2018, 03:38:55 PM
Last edit: February 22, 2018, 04:07:40 PM by bernard75
 #1340

So, HITandRun has a receptionist now...

Hmmm...
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