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Author Topic: HitBTC.com - The most advanced cryptocurrency exchange  (Read 92831 times)
nsavin
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April 27, 2018, 07:14:06 AM
 #1521

Hi, Hitbtc!
The exchange Hitbtc froze my 12 bitcoins, which at the current market rate is more then 105 thousand dollars. At first it was possible to enter the private account, but there was an error "Currency operations not avialable" for any operation with bitcoins.
I wrote to the support desk, ticket # 238606. It was the 17th of febrary. The support service asked me to send a photo with a passport settled near a monitor with this ticket viewed on screen. I did it, and after that the support service completely blocked my account, so now I can not enter it. They also asked for information on the two bitcoin transfers that I carried out to this exchange. I provided this information on 26th of February. From that time they asked me to provide them lots of different certificates, confirmations, copies of screen. I always send them it as soon as possible, but receive only new requests. It longs two and a half months already.
I read a lot of reviews about this exchange. It turns out that there are very many similar cases on this exchange, that people are freezing their money, can not return it.
It seems that this exchange has a problem. Maybe they were hacked and they compensate their losses at the expense of customers. It seems that the Hitbtc Exchange is a scam. I do not advise anyone to use it.

Nina Savina
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atilimtosun
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April 27, 2018, 12:02:29 PM
 #1522

Hello There;


one hour bitcoin transfer process seems to be "on hold". # 284880.
I opened the ticket with the ticket number but there was no return. Transaction Id: 8f6a49cd-9877-437e-85e9-e3acbc235e2a
Please take care of it.

Ty Best Regards.
leva00
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April 28, 2018, 07:07:35 PM
 #1523

Hi! Please help!!!
I have a problem with EOS withdrawal.
Ticket #278468.

Same problem as with everyone, I changed my password and did everything for security, but your support is not responding. Please respond!!
yogaprenuer
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April 28, 2018, 09:18:51 PM
 #1524

hitbtc, please help me with my requests, I have all my crypto locked on your exchange. Please assist.

Support ticket #'s
#285748
#285766
estenity
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April 29, 2018, 06:55:41 PM
 #1525

my problem has been resolved in about one month, with the help of support.
anyway thank you.
StarterX
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April 29, 2018, 07:24:32 PM
 #1526

http://myprintscreen.com/s/1525029683.98542372.png

14 days ago they ( support ) ask me to please provide a screenshot of the payment page.

i provide them
StarterX
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April 29, 2018, 07:26:00 PM
 #1527

http://myprintscreen.com/s/1525029900.33889790.png

they reply to me


Dear Trader,

Thank you for cooperation.

The deposits have been verified. Our engineers will credit them manually as soon as possible.

We are sorry about such a delay.

You will be notified once our job is done.
StarterX
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April 29, 2018, 07:30:21 PM
 #1528

but still i got nothing in my account

http://myprintscreen.com/s/1525030139.87418729.png
Landak
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May 01, 2018, 08:50:01 AM
 #1529

What will be the fees on trading the fork of MoneroV - XMV?
Seems they never responses our question in this thread, try ask on twitter HitBtc maybe you will get your answer on there.

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May 03, 2018, 09:52:07 AM
 #1530

Sometimes this exchange makes huge fees for depositing!  Wink
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May 03, 2018, 06:50:54 PM
 #1531

but still i got nothing in my account

http://myprintscreen.com/s/1525030139.87418729.png

I've the same problem. I send ETH from Bitstamp (18 April) and I never received it. The support said me they needed few days for solve problem. It passed 20 days and nothing. I think it's not serious from them. Pay attention with deposit, specially in ETH!!!
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May 03, 2018, 09:44:01 PM
 #1532

Hi, Hitbtc!
The exchange Hitbtc froze my 12 bitcoins, which at the current market rate is more then 105 thousand dollars. At first it was possible to enter the private account, but there was an error "Currency operations not avialable" for any operation with bitcoins.
I wrote to the support desk, ticket # 238606. It was the 17th of febrary. The support service asked me to send a photo with a passport settled near a monitor with this ticket viewed on screen. I did it, and after that the support service completely blocked my account, so now I can not enter it. They also asked for information on the two bitcoin transfers that I carried out to this exchange. I provided this information on 26th of February. From that time they asked me to provide them lots of different certificates, confirmations, copies of screen. I always send them it as soon as possible, but receive only new requests. It longs two and a half months already.
I read a lot of reviews about this exchange. It turns out that there are very many similar cases on this exchange, that people are freezing their money, can not return it.
It seems that this exchange has a problem. Maybe they were hacked and they compensate their losses at the expense of customers. It seems that the Hitbtc Exchange is a scam. I do not advise anyone to use it.

Nina Savina

12 BTC? Wtf? Why you put up such big amount into an exchange.Most likely on any exchange once big amounts would entered into a specific trading account they would normally ask for KYC verification and other documentation.Ive seen on what you have done here and you do comply on what they are asking and now they are neglecting and leaving the situation unresolved.What a unprofessional way on handling traders on such site.Ive been using this exchange and completely stop when issues becoming rampant.


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barrister
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May 04, 2018, 07:10:10 AM
 #1533

but still i got nothing in my account

http://myprintscreen.com/s/1525030139.87418729.png

Hi Starter,
have you solved the mistake? I'm still waiting
leva00
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May 04, 2018, 11:24:52 AM
 #1534

Hello, I still have not solved the problem and support is not responding !!

ticket id: #278468 and #284931
vijaysonii
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May 04, 2018, 01:00:08 PM
 #1535

To admin

i created a ticket #278812 and provided all the documents asked , can you please follow up

hammer344
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May 04, 2018, 02:41:34 PM
Last edit: May 04, 2018, 02:52:06 PM by hammer344
 #1536

Hitbtc scammed me +100K and have disable my account!!


I have deposited 2100 neo on hitbtc i have switched 500 neo in dash and transfered in my hardware wallet it was succesfuly transfered. After that, i have try to transfer another 500 neo in dash again and put it on my hardware wallet but i never received my dash in my hardware wallet. After that i have try to transfer 10 neo to my original wallet to make a test and i never receive it also. I have open a ticket to explain my problem. But now i try to connect on my account, i put the good e-main and passwordi put my 2FA and i can't connect on my account.

Now i feel been scammed about alot of money.


THERE IS MY TICKET : Your ticket has been registered with the Ticket ID #289045.


After that, hitbtc replied to my account : "Dear trader, thank you for reaching out to us.

According to AML/KYC rules, which HitBTC exchange is subject to, our security department is monitoring all activities on our platform. Our goal is to stay secure and reliable, safety of every transaction being ensured.

Pursuant to internal policy on customer identification process, we kindly ask you to provide us with the following:

- A clear closeup photo of your document (national ID or driver’s licence), being held in your hand. Scanned images are not accepted; - A photo of yourself settled near your monitor with this ticket viewed on screen. You should be easily identified on the photo, and this exact text with the following picture should be clearly seen.

Regards, HitBTC Team"



I provided the photo cover of my passport, my passport main page picture and also a photo of myself settled near my monitor with this ticket viewed on screen.



Then i got another reply to do  the AML/KYC procedure and explain all my blockchain transaction.... I  provided my social security number, my business number (NEQ), my passport picture and a picture of me with my passport. I'm not a professional about track my transaction in the blockchain but i have do my best for explain everything, I hope that's is enough!!! I feel like i been scammed by them, i can't have acces to my account at all.

You can find the same topic on the scam report section.

Will keep my post updated until it's my issue gonna be be resolved.







hammer344
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May 05, 2018, 06:59:39 AM
 #1537

If after providing all this documents they not enable my account and not give me my money back, that's mean they scam and steal users without warning!!!

I wait to be verified and get back my money. I keep updating this post and if the post is too old i will make a new one for keep updating the people here on reddit.

"Upgrading to Verified account status

HitBTC Risk Management team is responsible for monitoring overall trading activity in accordance with AML/KYC rules. You are welcome to upgrade your account to Verified and Qualified status if you are willing to avoid eventual verification procedure in the future.

Terms and conditions

To verify your account, please contact the HitBTC Compliance dpt. at compliance@hitbtc.com.

The email should be sent from the address linked to your HitBTC profile. Make sure your email contains the following:

Personal information

Address

Bank account information (in case you want to deposit and withdraw fiat)

Supporting documents (color copies):

Identity Document (passport/ID card/driving license)

Proof of residence

Proof of bank account ownership

1. Personal information
Please include the following:

Name

Surname

Date of birth

Country of birth

Note: The data should be correct and filled in English language as stated in your Identity document.

2. Address
Please provide up-to-date information about your residential (Current) address and permanent address. Keep in mind that your permanent address should be the same as your billing address used for official correspondence.

Please include the following:

Country

City

Region (optional)

Postal Code

Street Address

3. Bank account information
Please include the following:

Bank name

SWIFT/BIC code

IBAN/account number

4. Supporting documents
Make sure that your photos/scans meet the following requirements:

Documents should be valid due to the issue date

Photos/scans of both sides of documents should be uploaded

Scanned images should be in color and in high resolution (at least 200 dpi)

Allowed formats: JPG, GIF, PNG or PDF

File size should be no more than 10 MB

Photos/scans should not be older than 3 months

Documents should be issued using characters of Latin alphabet or have Latin transliteration of main fields.

Identity Document

Choose one of the following options:

National ID card (both sides) or national passport (double page)

International passport (double page)

Driving license (both sides).

Please note that we accept a driving license as proof of your identity only if it is a plastic card, and all the information in it is provided with Latin transliteration.

Proof of residence

Choose one of the following options:

Utility bill (except for mobile phone, satellite/cable TV or printed Internet bills)

Electricity bill

Bank statement

Tax return/council tax

Other documents with an exception of electronic bills/statements, online screenshots, mobile phone bills or credit card statements.

Note: If you only have online utility bill or electricity bill, then you may provide it following such obligatory requirements:

Upload the full document (all pages) in PDF format.

Make a screenshot of the website where you make your payments. The screenshot should contain an open document which you have provided to us. On your screenshot, we must clearly see the website URL

Proof of bank account ownership

Choose one of the following options:

Bank account statement

Original letter from the bank

Note: Screenshots and/or electronic documents are not accepted, this document should be paper-based and drafted on original bank letterhead.

It might take from 3 to 5 business days to get your account verified, if no additional information is required. However, please note that once submitted, your request is placed in a queue and is processed accordingly, which means the verification time might vary depending on the overall number of the verification requests.

In case you experience any issues, please contact our Support team."
StarterX
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May 06, 2018, 07:33:29 PM
 #1538

but still i got nothing in my account

http://myprintscreen.com/s/1525030139.87418729.png

Hi Starter,
have you solved the mistake? I'm still waiting

not yet  Huh Huh

http://myprintscreen.com/s/1525635085.1143370.png


Support said,  it takes long time to be credited.  Huh Huh Huh Huh

StarterX
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May 06, 2018, 07:45:54 PM
 #1539

I will keep posting on Bitcointalk.org about this issue, Unless I get mine XMR in my account
IconFirm
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May 07, 2018, 06:22:26 PM
 #1540

Why do you always write spam here if there is no representative in this topic?

There is a "representative" here, it's their official thread - they just choose to ignore their customers.

A person has every right to post here as often as they like if this scam exchange has stolen their funds. It also serves as a warning to others not to trust this "exchange" & use one that serves their customers properly & in a timely manner.

That's what forums are for.

Unofficial & Uncensored SYSCOIN thread: https://bitcointalk.org/index.php?topic=4748031.0    Do not trust Yobit/HitBTC/BiteBTC/coinsbit/p2pb2b/Mercatox/C-cex/Poloniex/WEX/KuCoin/LiveCoin/TheRockTrading/Bitfinex/ADAB/Okex/TradeSatoshi scam exchanges or ICO's by known scammers like HashCoins/Ambisafe/Bountyhive - they WILL scam you! Use diligence & research. Buy coins, sell coins - don't invest in stupid shit. If your questions aren't answered - don't touch it.
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