HitBTC.com - The most advanced cryptocurrency exchange

[JollyGood]

Why was it rejected? I just withdrew $48 ETH paying $8 as fee without getting any such message and I have never completed KYC on Hitbtc. May be they are doing it just to new accounts?

$8 fees? Serious? That's nearly 0.05 ETH. Why don't you use another exchange which requires you 0.01 ETH to withdraw? Stop giving them free money dude.

$8 fee over withdrawing just $48 is an absolute disgrace. They are extortionate fees, everybody should stop using HitBTC.

[DaveWave]

Why was it rejected? I just withdrew $48 ETH paying $8 as fee without getting any such message and I have never completed KYC on Hitbtc. May be they are doing it just to new accounts?

$8 fees? Serious? That's nearly 0.05 ETH. Why don't you use another exchange which requires you 0.01 ETH to withdraw? Stop giving them free money dude.

$8 fee over withdrawing just $48 is an absolute disgrace. They are extortionate fees, everybody should stop using HitBTC.

I think there are only few people in this forum that uses HitBTC. Many of them have no choice because some not-so popular coins are being listed in HitBTC. They should just sell it and leave HitBTC right away or wait for an another exchange to list their coins.

Despite HitBTC being disgraceful, it is surprising that they remains to have very high trading volume. I think there are many people that are used to it and ignore the negative side even if there are already many better exchanges as options? Sad that even with the high fees and high minimum tradeable amounts there are still blind followers.   

[erikalui]

^If people are using it, it's mainly because of the trading volume. Except Binance, Kucoin and Hitbtc, there are no more exchanges with active buyers for altcoins so these exchanges are being used despite the high trading and withdrawal fee. The only drawback of hitbtc is the enormous altcoin withdrawal fee that discourages you from withdrawing your own coins deposited on the exchange.

[milewilda]

^If people are using it, it's mainly because of the trading volume. Except Binance, Kucoin and Hitbtc, there are no more exchanges with active buyers for altcoins so these exchanges are being used despite the high trading and withdrawal fee. The only drawback of hitbtc is the enormous altcoin withdrawal fee that discourages you from withdrawing your own coins deposited on the exchange.

How about the old-time running shady exchange "Yobit"? Just for some out topic discussion.This exchange also do had bigger withdrawals fees way more than with Hitbtc
based on my experience but surprisingly these exchangers do still had that volume which is pretty high to consider for a shady business.Its true that there were people who already got use to it when it comes to their past and current issues yet they dont have any choice if their shit tokens were only listed into these various exchange.
You would really need to deal up with injustice things in terms of their fees and shady service.

[Battareus]

Why as soon as I login on the exchange I get a message asking for a deposit? Why do some pairs have extra zeros? Why does the exchange lag on a fairly new smartphone? And I’m not even asking why such high withdrawal fees, I want to ask: why is this exchange "The most advanced"?

[hitbtc]

We're sorry that our withdrawal fee structure doesn't work for some of the users. It is worth mentioning, though, that our fees are flat and do not depend on the number of funds you're trying to withdraw. Withdrawal fees are being adjusted according to the market situation.

Why as soon as I login on the exchange I get a message asking for a deposit? Why do some pairs have extra zeros? Why does the exchange lag on a fairly new smartphone? And I’m not even asking why such high withdrawal fees, I want to ask: why is this exchange "The most advanced"?

Some of the pairs have different lot sizes to allow trading in a smaller size. This was made as a part of our effort to keep them in-line with market standards by popular demand, you can find more information on that here:
https://blog.hitbtc.com/hitbtc-is-updating-its-lot-size/
We're sorry you experience poor performance on your device. You can reach out to the support team right here anytime: https://support.hitbtc.com/hc/en-us/requests/new

Noone should use this exchange. Last year they stolen 9 bitcoin from me worth $92000 I sent all papers, bank account, notorized paper , they even ask me  to send documents of the person that sell me bitcoin.

Could you please provide us with your ticket number? We need it to find your case in the system.

The rest of the users that experienced any issues while trading with us are welcome to share their ticket numbers as well, we promise to look into each and every case.

[JollyGood]

We're sorry that our withdrawal fee structure doesn't work for some of the users. It is worth mentioning, though, that our fees are flat and do not depend on the number of funds you're trying to withdraw. Withdrawal fees are being adjusted according to the market situation.

~snip~

The rest of the users that experienced any issues while trading with us are welcome to share their ticket numbers as well, we promise to look into each and every case.

Shame on you. This is the first time you post here since 27th August 2019 and claim you will look in to every case but you answer NO complaints here.

Read this: https://bitcointalk.org/index.php?topic=378827.msg52286559#msg52286559

Pathetic

[hitbtc]

This is the first time you post here since 27th August 2019 and claim you will look in to every case but you answer NO complaints here.

We can assure you our support team is always willing to help and provides traders with timely replies in tickets.
If users would like us to provide them with follow-ups here in this thread as well, we need them to share their relevant ticket numbers: this way, we'll be able to find their case in the system.

[Rabbot]

This is the first time you post here since 27th August 2019 and claim you will look in to every case but you answer NO complaints here.

We can assure you our support team is always willing to help and provides traders with timely replies in tickets.
If users would like us to provide them with follow-ups here in this thread as well, we need them to share their relevant ticket numbers: this way, we'll be able to find their case in the system.

Since September 19, your support from time to time sends me new reasons why you stole my 15 bucks.

[JollyGood]

Shame on you. This is the first time you post here since 27th August 2019 and claim you will look in to every case but you answer NO complaints here.

Read this: https://bitcointalk.org/index.php?topic=378827.msg52286559#msg52286559

Pathetic

We can assure you our support team is always willing to help and provides traders with timely replies in tickets.
If users would like us to provide them with follow-ups here in this thread as well, we need them to share their relevant ticket numbers: this way, we'll be able to find their case in the system.

You post here after a 1.5 month absence stating the same nonsense you posted the last time you returned from your absence.

[erikalui]

We're sorry that our withdrawal fee structure doesn't work for some of the users. It is worth mentioning, though, that our fees are flat and do not depend on the number of funds you're trying to withdraw. Withdrawal fees are being adjusted according to the market situation.

How am I then supposed to withdraw my tokens from your exchange? I got 471 CCT tokens which have a withdrawal fee of 707 tokens and these tokens are not even trading on your exchange anymore. I also have FLP which require 915 tokens as a withdrawal fee. These fee are not only ridiculous but a punishment of me depositing on your exchange. The network never requires you to have 10k tokens so that cannot be your excuse for setting such a high fee. You are discouraging users by setting such a high limit.

[hitbtc]

Since September 19, your support from time to time sends me new reasons why you stole my 15 bucks.

Could you please provide us with a ticket number? Thanks in advance.

How am I then supposed to withdraw my tokens from your exchange? I got 471 CCT tokens which have a withdrawal fee of 707 tokens and these tokens are not even trading on your exchange anymore. I also have FLP which require 915 tokens as a withdrawal fee. These fee are not only ridiculous but a punishment of me depositing on your exchange. The network never requires you to have 10k tokens so that cannot be your excuse for setting such a high fee. You are discouraging users by setting such a high limit.

Dear erikalui, our team adjusts the withdrawal fees according to the market conditions. 707 CCT tokens are worth less than 2 USD at the current moment. Please keep in mind that HitBTC has always had a flat withdrawal fee structure that doesn’t depend on the number of funds withdrawn.

[erikalui]

Dear erikalui, our team adjusts the withdrawal fees according to the market conditions. 707 CCT tokens are worth less than 2 USD at the current moment. Please keep in mind that HitBTC has always had a flat withdrawal fee structure that doesn’t depend on the number of funds withdrawn.

That means I'll never be able to withdraw the tokens as CCT is no longer trading on your exchange? Also, when other exchanges do not set such conditions, why hitbtc wants fee in fiat? You should charge a fee that's used for sending the tokens and not a fee in fiat when the altcoin market is always volatile. The tokens were worth $1200 last year and dropped after that.

You don't even want to list the token again and I can't withdraw them ever now.

[Rabbot]

Since September 19, your support from time to time sends me new reasons why you stole my 15 bucks.

Could you please provide us with a ticket number? Thanks in advance.

467857
I already did this on Twitter and you replied that the problem has been resolved, but this is not true.

[ytrezq]

Wasn’t believing this until they locked my account for the third time last week leaving my funds being locked. And that time no new reply to any support tickets whoever they are assigned to ! They locked 200Zcash worthing over $25,000 at that time without the ability to sell and of course, now they worth far much less (and which I still can’t withdraw).

Of course the contact and postal address listed are just all empty or simple post box. Sending to the e‑mails to the stated e‑mails address leads absolutely no responses. The same might be true for their stated sever location in London where they might just be renting space for them.

One of their stated address is :
Av Vitacura 2969,
Las Condes,
Región Metropolitana, Chile

When someone imagine something, it’s often based on the existing.

So let’s take a look at the following picture from their website :

It doesn’t feel that much natural isn’t it ? Just take a look how Nescafé is written on the image… If wee look into file properties in Windows, we can see it was created using Windows Photo Editor 10.0.10011.16384 (nice we even have the exact Windows build being used since this is the program replacing the now removed ᴍꜱpaint).

Looks better ! From there we can recognize a Microsoft Word Document opened in Microsoft word. Program Code for Hitbtc, and the Hitbtc Official blog which tells us the image is almost definitely legit (if not I wonder were they could find it).

But is the picture metadata legit ? They should be aware of the consequences of leaving them inside the file right ? Well, to answer this question, each time I see a photograph on the Internet, I’m thinking to this one, or rather it’s case (if you don’t understand, click the link on the picture) :

So the answer is likely to be yes. Which with Wi-fi and ɢᴘꜱ/ɢʟᴏɴᴀꜱꜱ systems, location is even more precise these days which is useful in building environment. So this is getting :
−33.436483, −70.645214 650.5m above see level which is 6Km away from the previous address. But this is better since we know at which in the building.

Based on my research, this appear to be a coworking office which is used by different companies according to the schedule. And having using visiting such places often, I do confirm this looks a similar way of the picture rather than a conventional workplace. But what is important here (or at least in my country) this is the kind of place where access isn’t restricted, so when they come (maybe once or twice a month), we should have access to peoples who can act on hour accounts or at least delete them instead of not giving us a clue about what’s happening. Such places don’t have phone numbers (instead everyone use their mobile phone).

If the metadata is true, the photo was shot in march 2017, so if they have moved, there is likely someone still there to know where. Also please pay attention to the matching business hours where they perform their posts.

[Markettrust]

Wasn’t believing this until they locked my account for the third time last week leaving my funds being locked. And that time no new reply to any support tickets whoever they are assigned to ! They locked 200Zcash worthing over $25,000 at that time without the ability to sell and of course, now they worth far much less (and which I still can’t withdraw).

Of course the contact and postal address listed are just all empty or simple post box. Sending to the e‑mails to the stated e‑mails address leads absolutely no responses. The same might be true for their stated sever location in London where they might just be renting space for them.

One of their stated address is :
Av Vitacura 2969,
Las Condes,
Región Metropolitana, Chile

When someone imagine something, it’s often based on the existing.

So let’s take a look at the following picture from their website :
https://hitbtc.com/images/office.jpg
It doesn’t feel that much natural isn’t it ? Just take a look how Nescafé is written on the image… If wee look into file properties in Windows, we can see it was created using Windows Photo Editor 10.0.10011.16384 (nice we even have the exact Windows build being used since this is the program replacing the now removed ᴍꜱpaint).
https://i.stack.imgur.com/fKGBR.jpg
Looks better ! From there we can recognize a Microsoft Word Document opened in Microsoft word. Program Code for Hitbtc, and the Hitbtc Official blog which tells us the image is almost definitely legit (if not I wonder were they could find it).

But is the picture metadata legit ? They should be aware of the consequences of leaving them inside the file right ? Well, to answer this question, each time I see a photograph on the Internet, I’m thinking to this one, or rather it’s case (if you don’t understand, click the link on the picture) :
https://sophosnews.files.wordpress.com/2012/12/mcafee-exif.jpg
So the answer is likely to be yes. Which with Wi-fi and ɢᴘꜱ/ɢʟᴏɴᴀꜱꜱ systems, location is even more precise these days which is useful in building environment. So this is getting :
−33.436483, −70.645214 650.5m above see level which is 6Km away from the previous address. But this is better since we know at which in the building.

Based on my research, this appear to be a coworking office which is used by different companies according to the schedule. And having using visiting such places often, I do confirm this looks a similar way of the picture rather than a conventional workplace. But what is important here (or at least in my country) this is the kind of place where access isn’t restricted, so when they come (maybe once or twice a month), we should have access to peoples who can act on hour accounts or at least delete them instead of not giving us a clue about what’s happening. Such places don’t have phone numbers (instead everyone use their mobile phone).

If the metadata is true, the photo was shot in march 2017, so if they have moved, there is likely someone still there to know where. Also please pay attention to the matching business hours where they perform their posts.

99% exchanges does not have a physical address thats why it easy for them to lock your fund.

[FlamingFingers]

I so much detest this exchange,  their customer service is nothing to write home about,  I misplaced my cellphone around May this year and I discovered that my account details with Hibtc has been compromised,  they didn't respond on time,  I just had to forget about having an account with them,

[mishax1]

I guess Hitbtc's business model is to charge 10x times higher withdrawal fees.

[ytrezq]

Wasn’t believing this until they locked my account for the third time last week leaving my funds being locked. And that time no new reply to any support tickets whoever they are assigned to ! They locked 200Zcash worthing over $25,000 at that time without the ability to sell and of course, now they worth far much less (and which I still can’t withdraw).

Of course the contact and postal address listed are just all empty or simple post box. Sending to the e‑mails to the stated e‑mails address leads absolutely no responses. The same might be true for their stated sever location in London where they might just be renting space for them.

One of their stated address is :
Av Vitacura 2969,
Las Condes,
Región Metropolitana, Chile

When someone imagine something, it’s often based on the existing.

So let’s take a look at the following picture from their website :

It doesn’t feel that much natural isn’t it ? Just take a look how Nescafé is written on the image… If wee look into file properties in Windows, we can see it was created using Windows Photo Editor 10.0.10011.16384 (nice we even have the exact Windows build being used since this is the program replacing the now removed ᴍꜱpaint).

Looks better ! From there we can recognize a Microsoft Word Document opened in Microsoft word. Program Code for Hitbtc, and the Hitbtc Official blog which tells us the image is almost definitely legit (if not I wonder were they could find it).

But is the picture metadata legit ? They should be aware of the consequences of leaving them inside the file right ? Well, to answer this question, each time I see a photograph on the Internet, I’m thinking to this one, or rather it’s case (if you don’t understand, click the link on the picture) :

So the answer is likely to be yes. Which with Wi-fi and ɢᴘꜱ/ɢʟᴏɴᴀꜱꜱ systems, location is even more precise these days which is useful in building environment. So this is getting :
−33.436483, −70.645214 650.5m above see level which is 6Km away from the previous address. But this is better since we know at which in the building.

Based on my research, this appear to be a coworking office which is used by different companies according to the schedule. And having using visiting such places often, I do confirm this looks a similar way of the picture rather than a conventional workplace. But what is important here (or at least in my country) this is the kind of place where access isn’t restricted, so when they come (maybe once or twice a month), we should have access to peoples who can act on hour accounts or at least delete them instead of not giving us a clue about what’s happening. Such places don’t have phone numbers (instead everyone use their mobile phone).

If the metadata is true, the photo was shot in march 2017, so if they have moved, there is likely someone still there to know where. Also please pay attention to the matching business hours where they perform their posts.

99% exchanges does not have a physical address thats why it easy for them to lock your fund.

But here we have such physical address. The John McAffee way !

[ytrezq]

For all those whose accounts funds are locked for over three months without support awaiting a response during a month and having attempted to reach them through legal@hitbtc.com and pr@hitbtc.com multiple time without receiving a response or whose said actions didn’t results in a reply about what’s happening in tickets, please support this : https://bitcointalk.org/index.php?action=trust;flag=894