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Author Topic: HitBTC.com - The most advanced cryptocurrency exchange  (Read 90974 times)
hitbtc
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August 21, 2014, 08:22:00 AM
 #381

And now I cannot withdraw again, even small amounts.

Dear cAPSLOCK,

Sorry for the delay with answering you. At the moment many our customers have already confirmed they can withdraw XMR. Please try to make the request again.

Stay tuned for further news!

Thank you for choosing our service,
The HitBTC Team

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hitbtc
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August 21, 2014, 08:26:08 AM
 #382

please consider implementing the following feature (asap  Wink)...
- an email to the client should confirm when a deposit (of any currency) is actually credited on the account.

Dear zauker,

We have received many requests from our customers to implement this feature. Most probably this option will be implemented, but the time-frame for this is unknown.

Thank you for choosing our service,
The HitBTC Team

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August 21, 2014, 12:39:48 PM
 #383

this is just a little thumbs-up for the great handling of fiat deposits by hitbtc.

smooth in and smooth out.
Please keep up the good work.

(I am right now having a really bad hair day with the guys over at bitstamp for not crediting my deposits and probably using the next day exchange rate to usd, costing me again some percent on top of missed opportunities cost).

hitbtc might have some issues too, but for now they are doing an excellent job.

It is like the wild west in the movies, like russia in the 90ies.
It´s you, revolutionaries, scamers, gangsters, genuises, greedy soon-to-be loosers, billionares, and  big business at a global private party. It is bitcoin. http://nakamotoinstitute.org/mempool/dont-panic/
bernard75
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August 22, 2014, 03:22:04 AM
 #384

What is it with that http://mandrillapp.com/track/click.php?u=xxxxx&id=xxxxx&url=https%3A%2F%2Fhitbtc.com%2Fconfirm-email%3Ftoken%xxxxxx&url_id=xxxxx shit when signing up?
I wanted to sign up for hitbtc and not some unknown third party site.

Also your API looks very dodgy at best.
hitbtc
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August 22, 2014, 10:41:26 AM
Last edit: August 22, 2014, 11:17:42 AM by hitbtc
 #385

What is it with that http://mandrillapp.com/track/click.php?u=xxxxx&id=xxxxx&url=https%3A%2F%2Fhitbtc.com%2Fconfirm-email%3Ftoken%xxxxxx&url_id=xxxxx shit when signing up?
I wanted to sign up for hitbtc and not some unknown third party site.

Also your API looks very dodgy at best.

Dear bernard75,

Mandrill is a transactional e-mail service we use (from Mailchimp). We have disabled click tracking.
Could you please contact us at support@hitbtc.com if you have any questions regarding the HitBTC API so we can help you?

Thank you for choosing our service,
The HitBTC Team

Hotmetal
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August 24, 2014, 04:24:20 AM
 #386

Hi htbtc.



For the last >2 days there has been pending transactions as well as incoming transfers which arent showing..
What's going on?

Regards
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August 24, 2014, 05:13:12 AM
 #387

HI,pls consider to add XCR to your website.
XCR is the latest 2nd crypto.

hitbtc
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August 25, 2014, 09:19:12 AM
 #388

Hi htbtc.

For the last >2 days there has been pending transactions as well as incoming transfers which arent showing..
What's going on?

Regards

Dear Hotmetal,

Most probably this issue was caused due to important software updates that were carried out over the weekend.
In case the problem still persists, please PM us with your profile ID so we can check.

Thank you for choosing our service,
The HitBTC Team

hitbtc
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August 25, 2014, 09:23:53 AM
 #389

HI,pls consider to add XCR to your website.
XCR is the latest 2nd crypto.

Dear escapeX,

XCR is added to our Coin Voting and 198 users have already voted for it!

Vote and share.

Thank you for choosing our service,
The HitBTC Team

sobab
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August 26, 2014, 10:09:07 AM
 #390

Dear HitBTC
Pls add Latium to your site
zauker
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August 26, 2014, 05:42:18 PM
Last edit: August 27, 2014, 05:50:45 AM by zauker
 #391

cannot see my btc deposit after 9 confirmations

EDIT: issue solved (about 12 hours later). I'm resuming trading. However, time to remove "most advanced exchange" from the title of this thread, dear OP...
johndon
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August 26, 2014, 05:51:22 PM
 #392

Also my BTC deposit is not showing, already have more then 26 Confirmations
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August 26, 2014, 07:10:59 PM
 #393

your EUR deposits/withdrawal are SEPA ?

HerrAndreas
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August 26, 2014, 09:17:12 PM
 #394

BTC deposit not showing here too.
currently at 10 confirmations.
guys, please get this sorted soon.

And maybe just disable deposits while that bug hasn´t been killed...

It is like the wild west in the movies, like russia in the 90ies.
It´s you, revolutionaries, scamers, gangsters, genuises, greedy soon-to-be loosers, billionares, and  big business at a global private party. It is bitcoin. http://nakamotoinstitute.org/mempool/dont-panic/
johndon
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August 27, 2014, 06:19:28 AM
 #395

I have received my BTC deposit, thanks!
zauker
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August 27, 2014, 06:53:44 AM
Last edit: August 27, 2014, 07:05:28 AM by zauker
 #396

500 - Internal server error

EDIT - issue solved minutes later
hitbtc
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August 27, 2014, 10:51:36 AM
 #397

cannot see my btc deposit after 9 confirmations

Dear zauker, johndon and HerrAndreas,

Unfortunately, you were among the few customers for who our funding and withdrawal options were temporarily unavailable due to technical malfunctions.
Our Tech Department has been working around the clock and we are glad to inform you that withdrawal and deposit option for your accounts has been restored.

We apologize for any inconveniences this might have caused and we appreciate your patience.

Thank you for choosing our service,
The HitBTC Team

hitbtc
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August 27, 2014, 11:02:00 AM
 #398

your EUR deposits/withdrawal are SEPA ?

Dear rammy2k2,

In most cases EUR deposits and withdrawals are SEPA transfers. SEPA now consists of 34 countries. If the bank you use is located in one of these countries, then your deposit/withdrawal will be a SEPA transfer.

Thank you for choosing our service,
The HitBTC Team

HerrAndreas
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August 27, 2014, 12:14:12 PM
 #399

cannot see my btc deposit after 9 confirmations

Dear zauker, johndon and HerrAndreas,

Unfortunately, you were among the few customers for who our funding and withdrawal options were temporarily unavailable due to technical malfunctions.
Our Tech Department has been working around the clock and we are glad to inform you that withdrawal and deposit option for your accounts has been restored.

We apologize for any inconveniences this might have caused and we appreciate your patience.

Thank you for choosing our service,
The HitBTC Team

thumbs up to hitbtc.com techs!
issue was solved within very short time and also well after midnight in Talinn.
actually your support answer mail came in long after the problem was solved Wink


It is like the wild west in the movies, like russia in the 90ies.
It´s you, revolutionaries, scamers, gangsters, genuises, greedy soon-to-be loosers, billionares, and  big business at a global private party. It is bitcoin. http://nakamotoinstitute.org/mempool/dont-panic/
Joe Budden
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August 30, 2014, 06:17:07 PM
 #400

cannot see my btc deposit after 9 confirmations

Dear zauker, johndon and HerrAndreas,

Unfortunately, you were among the few customers for who our funding and withdrawal options were temporarily unavailable due to technical malfunctions.
Our Tech Department has been working around the clock and we are glad to inform you that withdrawal and deposit option for your accounts has been restored.

We apologize for any inconveniences this might have caused and we appreciate your patience.

Thank you for choosing our service,
The HitBTC Team

thumbs up to hitbtc.com techs!
issue was solved within very short time and also well after midnight in Talinn.
actually your support answer mail came in long after the problem was solved Wink



you're lucky, two days with support because i can't withdraw any euro from my account .... Sad

  

are there a lot of problems withdrawing euros? how often does it happen?

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